MBPr Late2013 - Wont restart, freezes on white screen after invoking Restart
My Macbook Pro Retina (Late 2013) often fails to restart (though not always).
It locks up after the screen goes white just before the shutdown/restart process and holds there untill force powered off and then powered back on.
Is there any log somewhere in console that might help point to the issue?
Note, This seems to have started around the 10.9.3 update though I am not sure.
You can run the combo updater to refresh your files, but you might need to give everything time to shut down.
OS X Mavericks 10.9.3 (Update (Combo)
http://support.apple.com/kb/DL1746
See the fix suggested here if the combo doesn't help:
Slow and Stalled Restarts and Shutdowns
http://www.wired.com/2013/10/mavericks-issues-and-fixes#slideid-234671
MORE INFO ON WHY RUNNING COMBO FIXES ISSUES
Apple updates available from the Software Update application are incremental updates. Delta updates are also incremental updates and are available from Apple Downloads (software updates are generally smaller than delta updates). The Combo updates contain all incremental updates and will update files that could have become corrupted.
Combo updaters will install on the same version as they're applying--no need to roll back or do a clean install. So if you think you've got a borked 10.8.4 install from a regular update, just run the 10.8.4 Combo Updater on that system.
"Delta" updaters can only take you from one version to the next. For example: 10.9.1 to 10.9.2. If somehow the 10.9.2 is missing something it should have, and that something isn't changed between 10.9.1 and 10.9.2 it will still be stale after the delta update.
Similar Messages
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My MacBook Pro won't go beyond a white screen, after I pushed the restart button. How can I get it to a login? I have routinely backed it up, but don't know how to bring that up, nor if I have a boot file on that external disk. Help!
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
White screen on attempted restart plus disk stuck in drive
I had to restart my iMac after uninstalling a piece of software. On the attempted restart all I get is a white screen after the usual Apple sound. I did try to restart using what I thought was the system disk, but unfortunately I inserted the Snow Leopard disk by mistake and not the system disk (entirely my fault). I now have two problems - white screen on restart and a stuck disk. I have tried holding down the mouse key, the shift key and the "C" key repeatedly but none of them work. Appreciate any suggestions.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partitirion & use Disk Utility from there. -
TS3824 My MacBook Pro freezes with a white screen after I log in.
MacBook Pro freezes with a white screen after I log in, support says to download an update, but if it
s frozen, how do I update?Thanks for posting back your solution. It will help others w/the same problem.
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I was just using macbook normally when it got hanged. Nothing worked so i restarted. A white screen then came up with a 'question mark in a folder' sign blinking repeatedly. Nothing's working. Please help!!
Look for a solution here:
https://discussions.apple.com/docs/DOC-5281
Ciao. -
During upgrade screen freezes in white screen
during install of Yosemite my iMac freezes in white screen.
Have you searched for iMac freeze:
http://www.macworld.com/news/2007/11/07/imacfreeze/index.php
There is a known issue that effects some iMacs. Mine worked fine under 10.4 until I added iMac Software Update 1.1 through auto-update. I rolled back to 1.0 and my Mac worked fine again. When I upgraded to 10.5 my system would frequently freeze again.
I took it to Apple, they kept it for 2 days, and then they decided to replace the system entirely with a new iMac. I know of no fix, short of returning the system to Apple. -
IMac will not boot. Stuck at white screen after chime.
I am starting a new thread this because it seems that other people with this problem are able to get their Macs working with some sort of keyboard combination on boot. I am not. Nothing is working. My computer is currently a 27 inch brick... Actually a lamp, since it is frozen on a really nice white screen.....
Installed Yosemite on my 27" iMac (early 2010, i7) when Yosemite came out a couple weeks ago. Everything was working fine but it wouldn't read my external drive, so I did a reboot. After the reboot, it freezes on the white screen after the chime. No keyboard combinations work to get it to do anything....also, if I hit the power button it shuts off immediately.
Nothing is working to get it moving. And yes, I am using a usb keyboard, not the Bluetooth, to try to hit any of the keyboard combinations posted in various discussions.
My AppleCare is expired, so I'm going to be very upset if I have to go pay to have Apple fix their problematic software. Any help you guys can give will be greatly appreciated.
Thank you,See if you can boot into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
Safe Mode - Mavericks
Safe Mode - About
Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup - Gray Screen
Startup Issues - Resolve
Startup Issues - Resolve (2) -
IPod 4th Gen has white screen after replacement, and restore
Okay. Here's the problem. A while ago, I dropped my iPod, and it's screen cracked. I've been living with it ever since perfectly, but just with a cracked screen. Now, I ordered a new screen, and I begin to replace it. I knew how, and like an easy job, I did it pretty quick compared to others. After both ribbon cables where in, I pressed the lock button, and my iPod had a white screen. I was a little worried about that, so, I tried to reattach the screen. Now it was just black, after even using the home and lock button restart method. Eventually I got it back up and to the white screen by draining the battery and recharging, and there I was again, stuck. I looked at some forums on the internet to try to see if anyone had my problem. After clicking on the first link, it turns out, alot of people had this problem as well as me. The solution they said was pressing the home button and lock button for about 10 or so seconds, and then it goes to the apple screen and is all better again. I tried it, and my home button broke. Great. So, now I had to use the little button that the home button was pressing down to try the solution. Tried it, and, nothing. Still the blank, plain, white screen. Looked some more and saw that pressing the home and lock buttons along with the volume up button worked for some people too. Tried it, worked just as good as the previous one. Nothing. I even tried some person's idea of doing home, then volume up, then lock, in different timed stages. Nothing. I also saw people begging for them not to restore their iPods and begging for a solution. I was fine with a restore, I just had games that I played on my iPhone as well. So, I went with it, and restored it, without any backups, just going to factory mode. Afterwards I heard my iPod make the iOS "plugged in" sound, and anxiously tried the lock button. Still had the white screen. STILL. Now, I'm here, begging for a solution like others, with an iPod that won't function properly. Can someone please help me?
No nothing like that happened, I'm sure, but I actually spent the day looking for a fix. Luckily, I had the idea of taping the spring down because I though the screen didn't touch it. Turns out I was right, but however, I found out that the screen I ordered was broken in a way, because it still had the white screen after the taping. Just to make sure, I tried the other screen to clarify if the taping worked or not. I did the home and lock button restart, and up popped the apple logo. So, that means that the screen I got from the seller was either a rip-off, or was just broken somehow in process of making, or delivering in some matter. Unfortunately, I think I can't ship it back unless for alot of money because the person I got it from comes from China. I live in the USA. So that's gonna be a matter to work with myself. Thank you for trying to help.
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Mavericks white screen after login
After upgrading to Mavericks my MacBook now goes to a white screen after login screen. Anybody having same issue? Any solutions?
Reinstalling Mavericks, Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion, Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
HT1414 still has white screen after restore
I still have a white screen after restart and restore
If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar -
TS2376 i have multicolored vertical lines on white screen after start up
i have multicolored vertical lines on white screen after start up on macbook. how do i fix this?
i have the same problem with my iphone 4s, im just waiting for it to die from battery but try rebooting,restarting or charging it
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IMac white screen after Lion system install
Two days ago, iMac froze with the dreaded white screen. Unplugged all external hardware. Restart with "Command R", fixed all permissions and verified the disk. Cold start locked at white screen. Reinstalled Lion. After the reinstall the system did restart on its own and everything looked normal. Shut down and did a cold restart and the white screen is back. Shut down and cold start with "Command R" very long process but Utilities finally opened. But what to do next?
This iMac has had the recalled Seagate hard drive replaced by Apple, although some years ago.
Thanks for your thoughts, BillPage 3,
After writing the above I went in and pressed the ON/OFF button, it went black and shut down. Waited 10 seconds and pressed the ON/OFF button and instantly my desktop and all folders were back. Everything looks normal.
Now each time I have verified permissions there has been a file that can not be fixed. A "SUID ..... " file. Have to do with anything?
I am going to shut her down one more time wait the 10 seconds and Start.... locked in white screen.
Restart with "Command R", and now it appears hung up on the Apple and spinner for a very long time and Utilities finally opened. Although it will take some time before it loads enough to make things selectable. When that happens I will do a Restart from the pull down Apple menu and see what happens.
Looks more and more like my Authorized Apple Store is about to get a visit. -
How do i get out of white screen after login
How do i get out of the white screen after signing on to my computer.
Hi GregConk,
Thank you for visiting Apple Support Communities.
If I understand right, your iMac is only starting up to a blank white screen after you log in. If so, there are some good troubleshooting steps that may resolve this behavior.
First, try booting your computer into Safe Mode, to see if your desktop appears in this mode:
Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
Start your Mac, then immediately hold the Shift key. This performs a Safe Boot. Advanced tip: If you want to see the status of a Safe Boot as it progresses, you can hold Shift-Command-V during start up (instead of just Shift).
Note: A Safe Boot takes longer than a typical start up because it includes a disk check and other operations.
If your Mac starts up as expected, immediately try restarting.
From:
Mac OS X: Gray screen appears during startup - Apple Support
If you see your desktop in Safe Mode, but not when starting up normally, try the troubleshooting tips in this article next:
OS X Yosemite: If you think you have incompatible login items
Best Regards,
Jeremy -
TS2570 white screen after login
i have a white screen after login on my macbook pro 17' what does that mean?
i cant do anything but all the users are accesable
no finder no desktop... nothingReinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
White screen after failed Lion upgrade - how can I recover?
After running the Lion upgrade, I received an error that said Lion could not be installed becuase a recovery disc could not be created. The computer then restarted to a white screen. I've tried resetting PRAM, unpugging, and booting from a Snow Leopard CD, but I can't get past the white screen. All external drives are unplugged. Any ideas?
I can't speak to iPhoto (did you ask about iPhoto?), but:
The version of Quicken 2007 for Lion is 16.1.1, which now offers an update to version 16.1.2 for Mountain Lion (among other fixes).
Presumably the Mountain Lion version is what is being offered on the online download that you acquired. You could check the version number in the Quicken 2007 menu in About Quicken and report back to us anxious iPhoto users.
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