Media card issues

I have had my Blackberry Pearl for some time and have been very impressed with it however I have never been able to shoot video as when I try it gives the message 'insert media card to enable video'. There was already a media card inserted and I have purchased a new media card in case the fault was with the media card, not the phone - however it is still saying that a media card needs to be inserted to enable video shooting. I have pressed >OPTIONS.....>MEMORY and it states 'a media card is not presently inserted in the device'.....when I have tried two different media cards. Any ideas ??? x

Then try to format it from another device than your Pearl.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Similar Messages

  • Media card issue

    Am having an issue on my curve. It won't recognize or format my media card. Any suggetsions

    What size media card?
    What is your OS version?
    What is your phone?
    +++++++++++++++++++++++++++++++++++++++++++++++++
    If successful in helping you, please give me kudos in my post.
    Please mark the post that solved it for you!
    Thank you!
    Best Regards
    hmeister

  • Media Card Issue *maybe*

    I have a 2GB media card in my bberry curve 8330 and when I'm trying to save some pictures to it it's showing "Directory Full" but when I look at my avail free space it's showing 1.1GB Free.  I'm stumped as I can't figure out how to save when it's showing no avail space.

    Hi,
    I also wanted to know what folders I should see on my phone when I go into Media, Explore, Media Card ?  From some of the threads I've been reading they mention that you should see blackberry,documents, music etc right under Media Card but mine is laid out as below
    What's on my phone currently is :
    Media Card
    Folder Blackberry
    inside Blackberry Folder is
    subfolders documents, music, pictures, ringtones, videos & voicenotes
    I've always saved all my pictures, videos etc to folder Media Card only not any subfolders...could that be the reason I got the msg "Directory Full" ?
    Tonight I'm going to try uploading all of my stuff onto my home computer, doing a memory card format and then redownloading all of my info into the approp folders on the media card.

  • Media Card Issues...P​lease Help

    About a week ago I could not save anything to my media card.  I put everything on my computer so I need to reformat my card and get it working again.  When I try to format it  I get  "Media Card Format Failed"  What should I do?

    Hi.  Have you tried reading the card on your pc? It's possible your card is failing, but try to read it on your pc.  If you can that would tell you it is not the card.
    IrwinII
    Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

  • Alarm Tone, Media Card Issues

    Purchased Curve 9360 about a week ago. Had memory card in my old Blackberry which I transferred and was working fine. Tried to put in a new memory card (wanted more storage), transferred things onto it, everything fine.
    Tried to change alarm tone to one of my songs but keep getting a message saying there is no music installed, go to blackberry.com/mediasync to find out how to sync music, which is no help whatsoever.
    I have tried clearing the memory, reformatting etc but it all works fine apart from the alarm. I can't understand why it wont recognize that there is music in the folder.
    If anyone is able to help, knows the answer I would be thankful, its been driving me mad as it worked with my old memory card when I first transferred (now wont work with any memory card).

    I don't know the answer... there could be one I am overlooking.
    But if your husband's card works perfectly in your BB, and your (bad) card works perfectly in his phone... well--isn't that the answer ?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Issue regarding media card since upgrading to v6

    Hello,
    I am experiencing a couple of problems with my device since the last prompted OS upgrade:
    1. When I plug the device into a USB port on my PC, it successfully begins charging but I do not receive the familiar "USB Drive / Sync Media / Charge Only" selection prompt. Furthermore, the device isn't being recognized as a peripheral by my PC and, as such, I cannot access its data.
    Note: I have enabled "Media Card Support" in Options -> Device -> Storage
    2. When I send someone a voice note using BBM's "Send -> Voice Note" option, it no longer appears to save the voice note in the voice note collection in the Media section as it used to do.
    I assume these two problems stem from the same issue, but I can't imagine what it may be, and looking around the forums / Google has produced nothing useful.
    Appreciate any and all assistance.
    Yours,
    JT

    Desperate bump.

  • 8310, MicroSDHC card & Media loading issues !

    Hi, My first post & a query!!
    I have an 8310 provided by my work, and because it is provided by them (via O2) there seem to be a few things locked on it to minimise our tampering!  ...... I have purchased an 8gb Micro-SDHC card for it with the intention of using it for music, but whenever I try to load music onto it I can only get it to accept/recognise about 2.5gb of the music downloaded to it!
    When synch via device manager it will only accept 2.5gb. If it copy the music files using a card reader, it will only "see" a portion of what is copied ..... 
    When looking in the "Media Card" section of "options" it recognises the card and shows 7.4gb total space. Media card support is "On", no encryption, mass storage "On", etc., etc.,
    It says it's operating system is v4.2.2.181
    Any ideas as to where I'm going wrong? or what can be done to resolve my issues?
    Solved!
    Go to Solution.

    Hi and Welcome to the Forums!
    See this public knowledgebase article for sizes of SD cards supported by various device OS levels.
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05461&sliceId=SAL_Pub...
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • SD Card Issues and Sound Issues

    Hello all,
    I bought my Xperia Z2 probably 2-3 months ago and I have to say I do love this phone.
    However I have come across a few issues that seems to be, not so common as I cannot find any solutions online (Which is why I'm here).
    I am having 2 issues:
    1st Issue:
    SD Card Issue, this is a funny one as I have not been able to identify what actually causes this issue. Now this all started (or when I started to realise the issue) when I changed some settings in the Camera App. I saw that it was saving photos to "Internal Storage" and since I specifically bought a new SD card for the Xperia Z2, I wanted to store photos on the SD card instead.
    So I changed it to SD Card Storage and all is well (At least, that is what I thought).
    After taking some photos one day, I got home and wanted to preview them, in the photos app and Album (Sony's Photo Previewer) it shows that the photo is corrupted or missing (Depending on which app I'm using). This really annoyed me as the photos I took seems to be all lost and corrupted. So I tried to use a file explorer (Including File Commander) to find the actual file and open it, but it seems to have the same problem. I get this grey background with a picture of a mountain with like a thunderbolt sign (Broken sign).
    Following this, I have also tried to copy some video files onto the SD card and it has been giving me troubles too. I tried to copy videos onto the SD card in 2 ways, first way is to take the SD card out, connect it to a SD card reader and plug that into the computer. After it finished copying onto the SD card, the files would just disappear (I use computers a lot and this was very surprising and new to me... It's like the SD card deleted the files right after it was copied, or maybe even 'hid' the files).
    So since that method didn't work I thought I would try putting the SD card back into the phone and connect the phone to the computer then use Sony's MediaGO (Computer App) to transfer the videos and it sort of worked this time. I copied 14 videos over and only the first 2 videos are working, the others are all "Media is missing" or of some sort. I checked the video's format and they are all either .avi or .mp4 which I don't think is a problem as the first 2 videos are in .avi so surely other .avi videos would work too? Guess not...
    So it seems like I am having troubles with Video and Photos on the SD card as music is working 100% fine. Used Media GO to copy the music on and it's all working wonderfully.
    Some of you might suggest formatting the SD Card, I will say I have... I have tried the above methods before formatting AND after formatting (Formatting using Xperia Z2, or shall I say "erase").
    The SD card I have is Sandisk's 64GB Ultra (I bought this to anticipate 4K or at least 1080p video recordings).
    If the issue here is SD Card compatibility and I was silly enough to not have seen that prior, then I would gladly admit it's my fault and be happy that the solution would simply mean to buy another SD card.
    But that said, I highly doubt that would be the issue due to the fact that the SD card is made for performance (Not the best performance as the Extreme and Extreme Pro range are a lot better) and the card is new.
    2nd Issue:
    Now this issue is not as bad as the first issue, it's something to do with the sound. I understand the phone has 3 sound controls, one for the Ringtone for when you get a notification or/and phone call, one for Media and one for Alarm. 
    What I do is I have the Ringtone volume sitting at around 50% and Media will be dependent as I change it when I open an app but the issue I've been having is this:
    If I open an app (Mainly games that has sound/music) and I change the Media volume to say 70% or even 20%, whenever I get a notification whilst in-app the notification volume seems to be at 100% no matter what I do with the media volume. This is weird as my default Ringtone/Notification volume is sitting very low at around 50% or even if I change it to 20%.
    What am I missing here? Any thoughts?
    With the above 2 issues, last resort would be to factory reset my phone but will be willing to do it if there's a high chance of the issue getting fixed.
    Your thoughts will be greatly received as right now I'm just lost and not sure what to do with the issues. I'm slowly getting the feeling that I should just give up on the phone and use it for phone calls, music and forget about the whole photo/video taking which is very sad as I love the phone's photo/video taking features.
    Solved!
    Go to Solution.

    Hello Rickard,
    Thank you for the link, I have started the test and 10 minutes into the test the speed for writing dropped. Anyways I only managed to get through in writing 8GB of data then I gave up. I then started to verify that 8GB of data that was written on the SD Card.
    I have to say, it does seem like that SD Card is defective
    Thank you for providing the link, what I will do now is get another SD Card and see if the problem is still there.
    If the problem goes away I would consider my 1st issue being solved
    However I am still not sure about my 2nd issue as this is not related to the SD card. Even without the SD card in the phone I seem to be experiencing this problem.
    It's frustrating sometimes as if I'm trying to keep the volume down and play a game I can't because any notifications that comes through will be at 100% volume.
    Perhaps there's a setting I'm missing?
    Your help would be greatly appreciated.

  • Problem with storing pictures to the Media Card

    I set my 8330 to store pictures to the media card.  It works for a while and then the device reverts to storing it on the device memory.  It does this without asking or telling me that it's done so.  It's very frustrating.  Anybody have any idea why it would do this?

    Hi and Welcome to the Forums!
    That's a very odd situation. Can you tell us, when this happens, does your BB "see" the media card at all? For instance, if when you notice this, can you do Media > Explore and get to the media card still?
    Another thing to check is your device OS version -- perhaps there is an update from your carrier that has fixes that would be useful...you can check your carrier via this portal:
    http://na.blackberry.com/eng/support/downloads/dow​nload_sites.jsp
    If your device OS is current, then you might want to try a different media card...perhaps there is something amiss with the one you have. 
    Also, how to do you go about recovering and getting it to again store on the media card?
    Thanks!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Uninstalling Watsapp seems to have corrupted my pics! Cant view pics on media Card...

    OK, so watsapp went mental, despite doing several battery pulls it remained crazy. So, of course, the next step would be to delete and reinstall. So I deleted the app. I now find that I cannot open all the pictures on my media card :/ It takes ages to index and though the pics are definately there (file manager showing % of memory card free) I cant get to them. I cant pick up from the PC either - blackberry link isnt picking up anything on my card OR device...(however it HAS taken off 16 random pics and put into a folder in my documents; which incidentally, I cant seem to restore to my z10).
    Now I know what you're thinking; memory card has somehow been corrupted right? Well...No because I can view ALL my videos, music and 352 pictures (about 510 are inaccessible). I know it cant be the card as the pictures i can see are a complete mix match of dates from 2009 to present but all randomly mixed up :/
    I have re-installed watsapp and all convos have backed up...
    I have the latest softwarre so its not that. I can access everything on the card from PC but cant get them over into the link :/ WHY did BB have to make it like it has? (If it aint broke dont fix it!) The software was ace, you could just drag and drop. There is no 'restore' option or anything on my BB link.
    I am going to do the obvious - battery pull again. If no joy then rebook with no sim. Still no joy Reboot with no media card. I dont know what else to do.
    If I format the card will I lose all the pictures on it? I cant backup to the link either - there is no option :/
    Can anyone help me? PLEASE

    Hey MissKitten,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Just to clarify, you are not able to view the contents of the media card on your PC as well? (Not through BlackBerry Desktop Software but through My Computer).
    I would suggest formatting the SD card, however formatting the SD card will erase all data.  So I would attempt to back it up if possible.
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • MicroSD Media Card is not being recognized by my BB 8100

    Hi,
    I currently have that problem with my Blackberry Pearl 8100.
    I put it a New 1 GB MicroSD (Patriot) card and connected the cable to the PC and on the PC I created a folder and added the music to it and pictures.  It worked fine but one day I took the SIM card out just because and when my phone restarted it would not go pass the providers screen. It stays there, it seems it freezes and it cannot be turned off.  So, I took the media card out and turned it on and it displays the screen with no problem. So again I turned it off and installed the card back in and it still the same problem. I also somehow I installed the media card in the phone without taking the battery out but it still doesn't recognize the card. Under Options says card is not installed.
    The first time I installed the card I don't think it was formatted(not sure). But it was working fine.
     I have installed another card and it still doesn't recognize another card. Also,the media card I tried it on another phone and it is not recognized. 
    Why would it work the first time as BrandonV(below) but not even locate it or make the phone not work while it has the Media card in?
    BrandonV, if you found a solution please let me know.
    Anyone else be kind enough to propose a solution.
    Thanks,
    Gaby
    this was someone trying to help out:
    Don't know why the BB would stop seeing the media card, but as far as your important stuff... have you tried putting the card into a reader hooked up to the PC to at least retrieve that stuff or move it to that other card that does work?
    Sorry that's all I can think of.

    Emesar wrote:
    I am having the same issue as the previous poster.
    Hi and welcome to the forums!
    Try this.
    1) With power ON, remove the back cover and pull out the battery.
    2) Remove the media card
    3) Insert the battery and replace the back cover.
    4) After boot up (~5 mins), check your Memory stats to be sure that is says that no media card is present.
    5) Pull out the battery again
    6) Put the media card back in and then insert the battery and reboot
    7) Launch the Media app and see if it is "Scanning" the media card (as it does for any new media card insertion).
    Best!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Can't retrieve pics or video from the media card in curve 8320

    Hi. New & dumb to smartphones, so this 8320 is a big step into the current world. It was cheap, works great & I'm slowly getting it figured out.
    Only one issue so far. When I took pics without a media card & they were stored on the device, I could use the desktop software to transfer them to my computer.
    After I installed a media card, even though the the pics & videos are stored on the card and I can view them on the phone, the desktop software doesn't see them. It only shows the device. In the options menu, the media card support is on, & mass storage mode is enabled,
    When I plug the phone in to the computer, even though the computer beeps to show connection & the BB desktop software shows the phone connected, windows explorer does not recognize an external drive (phone) and in the desktop software there is no option for storing the pics on anything other than the device. I can remove the card & use a card reader to transfer the pics, but the BB software can't see them.
    What am I missing?

    Before start receiving the pictures in your blackberry device go to media, press menu and receive using bluetooth.
    After this start the file transfer and you'll be ok. 
    If I help you with any inquire, thank you for click kudos in my post.
    If your issue has been solved, please mark the post was solved.

  • Wipe Media Card Clean

    To wipe the media card clean:
    Options, Memory, and when memory screen comes up hit blackberry menu key.  There is an option to Format the media card.  That will wipe music, pictures, etc. stored there clean.
    Now, back in the box...  see ya' all later, not sure what I am coming back from the Verizon store with!

    alicebinns123 wrote:
    im trying to format my memory/media card because i have transfered it from my old phone (blackberry curve 8520) to my new phone (blackberry bold 9900) but whenever i try and format it it says it has failed. so i took it to carephone warehouse today and they told me to plug it into my laptop and delete everything, but when ive deleted everything and then unplugged my phone from the laptop everything just restores, so the formating still wont work. can you help me?
    Duplicate:
    http://supportforums.blackberry.com/t5/BlackBerry-Bold/help-me-format-my-memory-card/m-p/2025963#nob...
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • HP Photosmart 8450 media card port

    The message window says that the media card is in upside down,please remove and re-insert.  I think someone has jammed a smaller card into the Smartmedia port but I can't see it much less get to it with tweezers .  Can I open up the access panel and try to retreive the card?  

    Hi @Teammomaz , and welcome to the HP Forums.
    I see you're having issues with the memory card port. I'd like to help get this taken care of.
    There is no access panel to take apart the port.  If it appears there's a jam in there, I'd suggest giving us a call.
    You can utilize this website to learn how to contact HP appropriately, based on your region:
    Contact HP Worldwide.
    Thank you for posting on the HP Forums.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Media card disabled

    I am unable to see my media card files on my BB. I can see them on other mobile. 
    I have a message when I insert the media card that my admin has disabled media card support.
    My BB is not a enterprise phone and is my personal phone.
    i need to know how do i get the media card support enabled. 
    There is no issue in my media card. 
    I am using z30 with the 10.3 latest support downloaded on 20 Feb.

    The Z30 is perhaps second hand? It may not be on BES, but sounds like it was. If so, then reset to factory to remove the IT policy.
    If the device was working ok and then suddenly this started, then I don't know. The same fix is probably called for, however. Reset to factory.
    - Ira

Maybe you are looking for