Media Transfer using USB cable

I recently purchased a Curve 8310...downloaded the user software on my pc running Windows Vista.  It will not give me the option to transfer pictures or mp3 files using the data cable.  please help!

Hi
please try two things.
1) factory reset
if that does not help
2) format the mass memory.
before doing factory reset, please do back up your of your personal data to a memory card or Ovi suite.

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