MeetingPlace8.5 - MPE 2.2 CUCM7.1 MTP Question

Hi to all,
We have already a CUCM cluster 7.1.5 with MeetingPlace Express 2.2 ( h323 ) with 2 routers MTP .
We are going to migrate from MeetingPlace Express 2.2 to MeetingPlace 8.5 ( new hardware ).
We are going to use migrate_tool_utility for the migration.
If anything goes wrong and want to use again the MeetingPlace Express 2.2, is there any way to migrate the backup from MeetingPlace 8.5 to MPE2.2.
Best regards,
Alberto

Hi Alberto,
Please check out the below link,
http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.0_--_Configuring_Call_Control_for_Cisco_Unified_MeetingPlace#Configuring_Cisco_Unified_Communications_Manager_Release_6.x_or_Later:_SIP_Trunk_to_Cisco_Unified_MeetingPlace
Thanks,
Anand
Pls rate helpful posts !!

Similar Messages

MeetingPlace8.5 CUCM7.1 MTP

Hi to all,
We have already a CUCM cluster 7.1.5 with MeetingPlace Express 2.2 ( h323 )with 2 routers MTP .
We are going yo buy MeetingPlace 8.5 and a new router for MTP ( codecs and dtmf ).
Would like some information about the integration between CUCM 7.1.5 and MeetingPlace 8.5 (SIP) and also configuration for the router.
And after that some info about to export data from MPE express to MeetingPlace 8.5
Best regards,

Hi Alberto,
Please check out the below link,
http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.0_--_Configuring_Call_Control_for_Cisco_Unified_MeetingPlace#Configuring_Cisco_Unified_Communications_Manager_Release_6.x_or_Later:_SIP_Trunk_to_Cisco_Unified_MeetingPlace
Thanks,
Anand
Pls rate helpful posts !!

CS5 MPE nVIDIA Card Question

I've seen the graphic card list recommended for the Mercury Playback Engine. Everyone wants to know if their card will work. The GTX285 made the list. I have a GTX280. Do I get CS5 and cross my fingers? Some tech evauluation would be great.. for instance.. "don't even try it cause it will it crash and burn" or "it will work OK but you'll have a 15% reduction in performance."

Grin... I am sort of in the same "wait and see" group... except mine question is "will MPE offer any benefit to non-HD work"?
If an nVidia 285 at $400 does nothing more for SD-to-DVD over a $100 ATI... I will just buy an ATI and save $300
If the 285 does offer rendering benefits for SD only editing... I have to weigh the cost-benefit for me
So... wait and see (read) when CS5 is released

Quick question about MPE and GPU configuration.

I have 2 graphics card in my mac pro. I am trying to use one to drive the displays and dedicate the other solely to PPro MPE. My question is do i have to connect a display to the GPU to enable MPE?

Damn! I had a feeling it was like that. So in a dual monitor setup if I have a CUDA enabled card driving one display and a non cuda card driving the other will MPE work if i put just the program monitor in it and keep the rest in the other(non-CUDA) monitor?

CallManager as MTP/XCODE, design question

Hi,
I have the following setup:
CCM 4.0(1)sr2a, one publisher, two subscribers
IPCC Express, CRS 3.5(1)
4 sites with 2800/3800 as gateway (PRI/BRI)
Main site (Netherlands) holds call center agents (20) with several queues.
New request from business is to have a local number in Spain that get's routed to the CSQs. No problem in itself, the queue, CTI route point, JTAPI trigger, calling search space, partition are all setup and it works fine. That is, as long as I use G.711, as soon as I use G.729 the call fails, so IMHO I have a transcoding issue.
The design in place today is that I have the CallManager as MTP in the MRL (media resource list), but since the gateway in Spain uses a different MRL I wonder two things:
1) is it at all possible to have the CallManager transcode and terminate the G.729 call from the gateway in Spain and the G.711 to the CTI port of the IPCC Express server? The setup is that the site that holds the IPCC Express server also holds a subscriber which is the MTP in the MRL. The other subscriber and publisher are in the datacenter.
2) what is the best/easiest way to troubleshoot transcoding issues
Thanks in advance,
Leo

Thanks for the swift reply, that is what I figured, but I was put on the wrong foot by a consultant taht came in and said it was possible.
I am waiting for my PVDM as I initially ordered it in advance, and since the call volume is only 1 simultaneous call for now the G.711 is fine for now.
Again, thanks for swift reply.
Leo

New Calculated field question. Complicated I think.

I have managed to create this table from a MySQL database: http://ppbm5.com/DB-PPBM5.php
The field 'Total' is a calculated field using this SQL query:
$query_Recordset1 = 'SELECT *, `Disk I/O`+`MPEG2-DVD`+`H264-BR`+IFNULL(`MPE On`,`MPE Off`) As Total, `CPU`*`Cores` As Phys_Cores FROM `Personal_data` WHERE 1 ORDER BY (`Disk I/O`+`MPEG2-DVD`+`H264-BR`+IFNULL(`MPE On`,`MPE Off`)), `Date & Time` ASC';
So far, so good, but as you may have noticed, there is a next field called 'Rel. Perf.' which only contains blanks. And that is where my problems start.
The table is sorted by 'Total' and the first record shows these figures and field names that are relevant for my question:
Fields: 'Total' 'Disk I/O' 'MPEG2-DVD' 'H.264-BR' 'MPE On' 'MPE Off'
Values: 131, 67, 21, 37, 6, 64
In addition, I use four 'weight' figures, let's say these are 0.27 , 0.30 , 0.20 and 0.23 denoted as W1, W2, W3, W4.
First step is to calculate four temp values, using a formula like this resulting in T1, T2, T3 and T4:
T1 = W1 x Total /Disk I/O; T2 = W2 x Total/MPEG2-DVD ; T3 = W3 x Total/H.264-BR ; T4 = W4 x Total/(IFNULL(MPE On, MPE Off)
Note that this only applies to the top record and here the SUM(T1, T2, T3, T4) results in 131, equal to the Total.
The result of 100 x SUM(T1, T2, T3, T4)/ Total = 100 should be the 'Rel.Perf.' result for the top record.
Now is gets difficult. Let me call the records R1, R2, R3, ..., Rx. Now, in the previous step we have established that the figure 100 should into R1.
For R2 the result of the 'Rel.Perf.' is 100 x SUM(T1 x Disk I/O(2), T2 x MPEG2-DVD(2), T3 x (H.264-BR(2), T4 x (IFNULL(MPE on, MPE Off)))/ Total(2)
For R3 the result of the 'Rel.Perf.' is 100 x SUM(T1 x Disk I/O(3), T2 x MPEG2-DVD(3), T3 x (H.264-BR(3), T4 x (IFNULL(MPE on, MPE Off)))/ Total(3)
etcetera for all the rest of the records in the table.
A complicating factor is that the reference point of the top machine should remain fixed at 100, but when doing queries, the top machine may not be in the query results, but all the query results for the Rel.Perf. should be derived from these scores. Life would be infinitely easier if one would be certain that the top machine is fixed, but that is not the case.
Sorry to make this such a long and complicated post, but for those who have struggled through this long message, if you have any suggestions on how to make this work, I would appreciate it.
Thanks in advance.
Harm, while non is intended.
PS. I have been trying to generate a SQL query, using the following code:
$query_Recordset1 = 'SELECT *, FORMAT(`Disk I/O`+`MPEG2-DVD`+`H264-BR`+IFNULL(`MPE On`,`MPE Off`),0) As Total, FORMAT((54.661*`Disk I/O`+161.25*`MPEG2-DVD`+71.66666*`H264-BR`+645*IFNULL(`MPE On`,`MPE Off`))/129,1) As RPI,`CPU`*`Cores` As Phys_Cores FROM `Personal_data` WHERE 1 ORDER BY 54.661*`Disk I/O`+161.25*`MPEG2-DVD`+71.66666*`H264-BR`+645*IFNULL(`MPE On`,`MPE Off`), `Disk I/O`+`MPEG2-DVD`+`H264-BR`+IFNULL(`MPE On`,`MPE Off`) ASC';
For static work it is OK, but not when a new top performer submits his data.

Hi William,
Per my understanding that you want to count the number of the value in the field wait which is smaller then 15, right?
I have tested on my local environment and that you can add the calculated field (Count) using the expression as below:
=IIF(Fields!wait.Value<15,1,0)
Insert an outside group row and then get the total count by using below expression:
=SUM(Fields!Count.Value)
Preview you will get the result like below:
If your problem stil exists, please try to provide some sample data and the exprect count result you want.
Any problem, please feel free to ask.
Regards
Vicky Liu
Vicky Liu
TechNet Community Support

Easy question: Give access to a class in another class.

Stupid title, but dont know how to express myself :P Sorry for that.
To the problem. Never had this problem before, and I know its a really easy solution to this.
I have my Main class, which creates a MyView class. Inside this class, I make to new classes(or instances of classes i've already made), MyPanel and MyToolsPanel. Now I want to add buttons inside the MyToolsPanel class, and add actionlisteners to these buttons inside MyPanel.
What I'v always done to grant access to MyToolsPanel inside of MyTools, is to simply add a
//this is the MyPanel class
MyToolsPanel mtp;
public void setMtp(MyToolsPanel mtp){
this.mtp = mtp;
}and then in the MyView class which create these to classes, I put a command: mp.setMtp(mtp);
When I run this it doesnt work.. Why? Should be easy to solve, since it obviously is a stupid problem that I just dont see. :P Feeling kind of stupid to ask this question, but this is how it is...
EDIT: I might have to implement actionListener inside the MyToolsPanel class?
Edited by: Stianbl on Sep 28, 2008 4:59 PM

one way:
import java.awt.event.ActionListener;
import javax.swing.JButton;
import javax.swing.JPanel;
import javax.swing.JTextField;
* Subclasses JPanel, can send text out via the getText() method
* can hook into button press via addActionListener
* @author Pete
public class PanelCommSender extends JPanel
private JTextField sendingField = new JTextField(12);
private JButton sendButton = new JButton("Send");
public PanelCommSender()
    add(sendingField);
    add(sendButton);
public void addActionListener(ActionListener al)
    // attach this listener to the button
    sendButton.addActionListener(al);
   * call this to get the text currently in the textfield
   * @return String text
public String getText()
    return sendingField.getText();
import javax.swing.JLabel;
import javax.swing.JPanel;
import javax.swing.JTextField;
* Subclasses JPanel, receives text from another class
* @author Pete
public class PanelCommReceiver extends JPanel
private JTextField showResultsField = new JTextField(12);
public PanelCommReceiver()
    showResultsField.setEditable(false);
    add(new JLabel("Results from other panel: "));
    add(showResultsField);
   * call this to set text of textField
   * @param text
public void setText(String text)
    showResultsField.setText(text);
import java.awt.Dimension;
import java.awt.event.ActionEvent;
import java.awt.event.ActionListener;
import javax.swing.JDialog;
import javax.swing.JFrame;
public class PanelCommControl
private static void createAndShowUI()
    // create new instances of the receiving and sending panels:
    final PanelCommReceiver receivePanel = new PanelCommReceiver();
    final PanelCommSender sendPanel = new PanelCommSender();
    // let the communicate w/ each other
    sendPanel.addActionListener(new ActionListener()
      public void actionPerformed(ActionEvent e)
        receivePanel.setText(sendPanel.getText());
    // place the receiving JPanel into a JFrame
    JFrame frame = new JFrame("Receiving Panel");
    frame.getContentPane().add(receivePanel);
    frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
    frame.setPreferredSize(new Dimension(300, 300)); // make it bigger so it can be seen
    frame.pack();
    frame.setLocationRelativeTo(null);
    frame.setVisible(true);
    // place the sending JPanel into a JDialog
    JDialog dialog = new JDialog(frame, "Sending Panel", false);
    dialog.getContentPane().add(sendPanel);
    dialog.pack();
    dialog.setLocationRelativeTo(null);
    dialog.setVisible(true);
public static void main(String[] args)
    java.awt.EventQueue.invokeLater(new Runnable()
      public void run()
        // run the whole show in a thread-safe manner
        createAndShowUI();
}

Creative Mp3 Players MTP Problem Solution

Hi,because of the firmware and windows problems,if you have a mp3 player with a firmware that doesn't support MTP problem,sometimes even if you reformat your computer,you can get "player not connected" error. To solve this you must install MTP supporting firmware on your mp3 player,but if you don't want to upgrade your firmware (because of being afraid of stucking in the recovery mode,some other reasons)there is some other solutions to solve this problem.
Editing registry keys,and some other patches did nothing to solve my problem.So I deleted all Creative Drivers and programs from Add/Remove Programs,and I deleted Windows Media Player 0 and installed Windows Media Player 9,than I installed everything from my mp3 player's cd (media source,nomad explorer,device drivers,etc.) and I downloaded and installed new device driver (version 2...) from creative web site. I restarted my computer,and my problem is completely solved. Try it...

morrissey wrote:
Hello,
I'm a newbie and I don't know a lot about MP3 players so I hope you can help me out. I have a brand new Kenwood car audio with an USB cable to plug your MP3 player in. My friend's Samsung MP3 player doesn't work, after some research I find out that the MP3 player has to be an MTP one to work with the car audio. Now my question is: are all Creative MP3 players MTP maschines and do I have to make a software update or what ever to "make them be" a MTP player?
Thanks a lot for any support!
Are you sure about this? Which Kenwood is it exactly? The info I've seen on the Kenwoods say that the USB device must be MSC (not MTP).
Perhaps your friend's Samsung is MTP, and that's why it didn't work.

MTP Device users that are experiencing Duplicated tracks after transfering playli

<FONT face=Helv color=#002f80 size=>
All MTP device users,
One of our technical support advisors just left here after discussing a duplicated tracks issue that he has been presented to him on the Zen Vision:M. This has also been discussed here in the forums. We were able to re-create the issue and developed a workaround that should resolve this. I don't always get to interact / develop solutions like this, so I thought you all might be interested before it is available in our knowledgebase.
WHY IS THIS HAPPENING:
MediaSource gives a user multiple methods of transfering content to your portable device.
<OL dir=ltr style="MARGIN-RIGHT: 0px">
Transfer through Sync Manager (Good for initial transfer or subsequent updates)</LI>
Transfer as part of a Playlist (User creates a playlist and any file not on the player in a structured manner are transfered)</LI>
Direct Transfer (User selects a track in the library and transfers to a folder on the player / device, more control for those that like it)</LI>
[/list]
The duplicate tracks are being created when a Direct Transfer is used on the initial loading of the device. With this, MediaSource transfers the files directly from the Music Library to whichever folder is selected on the device at the time of the transfer. If the 'Music' folder is selected, then all tracks will be copied directly to the 'Music' folder with no subfolders or structure created.
Following that, if a user creates and transfers a playlist to the portable device, MediaSource will copy the files into a subfolder structure based on Artist / Album and create a second copy of the files in this structure. Subsequent playlists will use this structure and any file within will not be duplicated.
Upon viewing the Albums or tracks on the player, the file now exists in that initial transfer location as well as in the folder structure created. Thus, Duplicated tracks.
HOW DO I FIX THIS:
If you do not have a copy of the tracks on your computer, copy them back from the initial transfer folder. Usually the root of the device or the 'Music' folder. Once safely backed up, delete the individual tracks in the folder leaving any folders already created (Formatting or deleting all from the player is also an option).
Method #.
<OL dir=ltr style="MARGIN-RIGHT: 0px">
Select the MTP player in the left MediaSource menu</LI>
Click the 'Sync Manager' Icon.</LI>
Select PC Music Library and My Zen and set the sync direction as appropriate. Click Next.</LI>
Select the Audio checkbox. Click Next.</LI>
Select Start.</LI>
[/list]
Once complete, the tracks will now be stored on the device in a folder structure under 'Music' - 'Artist' - 'Album' - 'Track.xxx' This will give all of your playlists a common / structured location to find and organize your tracks without duplicates. Follow up additions or transfers should be handled using the Sync Manager or a Smart Playlist which includes recently added tracks which can then be transfered to the player.
Method #2.
<OL dir=ltr style="MARGIN-RIGHT: 0px">
Select the PC Music Library in the left MediaSource menu.</LI>
Select All Tracks (Or those that you wish to transfer to your device).</LI>
Right Click, choose 'Add to Playlist'</LI>
Name the playlist 'Initial Transfer'</LI>
Now select 'My Playlists' / 'Initial Transfer' in the left window and your portable device in the right menu.</LI>
Click the Transfer Arrow.</LI>
[/list]
Once complete, the tracks will now be stored on the device in a folder structure under 'Music' - 'Artist' - 'Album' - 'Track.xxx' This will give all of your playlists a common / structured location to find and organize your tracks without duplicates. Follow up additions or transfers should be handled using the Sync Manager or a Smart Playlist which includes recently added tracks which can then be transfered to the player.
Please feel free to post any comments here,
Daniel

slipinator,
You do realize that there are multiple moderators and I do not see every post, correct? This is a user interaction forum and if you have questions that other users cannot answer then it is advised that you contact Technical Support. I am not trying to be a jerk, just don't want to have any false impressions of what this board is here for. I try to answer what I can when I can, but I cannot get to every post.
For your question, the second one is more correct. When you transfer playlists, or use the auto sync, then the tracks are copied and organized. If you simply copy tracks in MediaSource, then it copies them directly where you tell it to.
So with your first question, if you copied tracks and playlists all at once, then you would create duplicates. The tracks would copy where you told them to (root, music, wherever) and then the playlists would copy the tracks again into an organized set of folders under Music when they transfered.
Your second question / statement is the better way to go if you don't want to use the Autosync.
Daniel
Message Edited by Daniel-CL on 04-06-2006 04:24 PM

How to install Huawei MediaPad 10 FHD USB Driver (MTP) for windows 8.1

Hi,
My PC's Windows in my workplace and Home is 8.1 Pro.
I have Huawei MediaPad 10 FHD. The USB driver can't installed, and i can't use from USB for transfer file or data to tablet.
I use USB for transfer to Table in workplace without error or any problem, But in home PC can't install USB Driver.
In Device Manager, Appear in Other Device, MTP and Unkuwon Device.
Huawei Support FAQ this Question and answer was:
Question: I connect my MediaPad 10 FHD to a PC, but the MediaPad 10 FHD is not displayed as a USB drive. Why? What can I do?
Answer: MediaPad 10 FHD uses MTP and does not support USB Mass Storage mode. With a PC running Windows 7 or later, your MediaPad 10 FHD is displayed as a storage device, but with a PC running Windows XP or earlier, install Windows Media Player 11 and
the USB driver if you are connecting your MediaPad 10 FHD to the PC for the first time.
Using MTP, you can access files stored on your MediaPad 10 FHD from the PC.
Please Help me.
Regards,

Please post in the appropriate Windows 8 forum @
http://social.technet.microsoft.com/Forums/windows/en-US/home?category=w8itpro for discussions involving Window 8.
This is a Windows 7 forum for discussing issues specifically about Windows 7, not Windows 8.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Frequently Asked Questions (FAQ) BEFORE you post, PLEASE read this first

PLEASE READ ALL OF THIS POST BEFORE POSTING ON THE FORUM FOR THE FIRST TIME!
Welcome to the Creative Labs MP3 Players web forum!
This forum is for discussing issues related to the MP3 players (digital audio players) made by Creative Labs for those in the Americas, Europe and Asia Pacific . Although we're not going to turn away folks from other areas
The primary language of the forum is English, and posting in English is likely to get you a quicker response.
If your question does not relate to Creative MP3 players please find another more suitable forum to post in. If you want to discuss another player, or something not covered by another forum, please use the Off Topic forum.
CONTENTS
How to contact support
Hot topics
General issues
Before you ask your question
When you ask your question
After you ask your question
Low volume issue
Nomad Primer
Nomadness.net FAQs
More useful links
Wishlist and petitions
Suggesting changes
. How to Contact Support
Please note this is a peer forum and Creative's Support staff do not guarantee a reply here. If your issue is urgent, you are within your warranty period and/or you do not get a fast reply here you should contact Creative Labs Technical Support.
To contact support click the Support > Contact Customer Support link on this page.
When contacting Creative Support by email it's important to note that you must reply to the autoresponse email you first receive, as detailed in the email itself. Also make sure to check any spam trap you have on your email system if you have not received a reply.
It's also important if you feel that you have a bug or defect with your product to register that issue directly with support. Don't rely on the forum to raise awareness of an issue.
2. Hot Topics
This is dividied into 3 sections: General, Tag based players & USB mass storage players.
Make sure to also look at Section 3, which covers some of the other General Issues.
General
Where do I get the latest software, drivers and firmware?
Click the link Support > Downloads on this page.
In general, when installing on a new PC you need to download the driver, and some software to communicate with the player e.g. MediaSource, Media Explorer. For players using the v2.xx MTP/PlayForsure firmware drivers are not necessary, but you must have Windows XP and Windows Media Player 0 (this provides the MTP driver).
Important: Even though files are described as updates, none of the software requires a previous version to install. At worst they will prompt you to connect your player to verify you own a Creative product.
Note if you are downloading MediaSource make sure to download and install the relevant MediaSource plugin for your player. If MediaSource can't detect your player this is the first thing to check. For the v.xx PDE firmware the plugin is called the Creative Zen and NOMAD Jukebox plugin for Creative MediaSource , and for the v2 MTP/PlayForSure firmware it's called Creative MediaSource Plugin for PlaysForSure devices .
I am completely new to MP3 players, where should I start?
Have a read of my Nomad Primer, so called as Creative's MP3 player range tend to be prefixed with the word Nomad.
I think I have a bug, how can I check?
There's a known bug list hosted at my site here. If you want to add a bug then please
I have a wish request for the player, what can I do?
You can post it here (see the petitions listed in Section of this FAQ), email it to support, and/or add it to the public wishlist I host here by
I'm having connection problems with my player
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
What bit-rate should I encode my music at?
Ultimately it's down to your ears what bit-rate you prefer, and you should listen for yourself to determine it. If you ask on the forum you'll get many different opinions.
Make sure to look at the "MP3 vs. WMA" link below also.
How long should my battery last?
For the Zen and Nomad Jukebox players, to get some idea of how long your battery will last for a given bit-rate look at the battery curves thread. Ultimately battery life is dependent on how you use the player, make sure to follow the "why doesn't my battery last as long as expected?" link below.
How long does an RMA take?
Typically 2 weeks. But it might take a little longer, so don't start posting if it's 5 days.
I want to know how people feel about their Zen Micro/Touch/MuVo etc.
There's a long post titled Experience with your Creative player that has many posts from users about their players. Please search back for threads about specific players before starting a new thread.
Where can I buy online music or get legal downloads for my player?
See this thread.
My tracks don't play at the correct speed e.g. they play too slowly, why?
Chances are they are encoded in an unsupported sampling frequency. The tracks will need to be re-encoded at a supported bit-rate and/or frequency with something like Creative's MediaSource Audio Converter or dbPowerAmp.
Can a Creative player work on an Apple Mac?
It isn't officially supported, but some kind folks out there have written freeware applications to get your Creative player working with Macs. XNJB provides support for the Zen players, and requires OS X 0.3 or 0.4 (check the site for full details). MuVoHelper solves some problems with getting the MuVo to work optimally. The iTunes Zen plugin should support all Zen players. Note if the link to the plugin is broken just Google "iTunes Zen plugin" to find other sources. Also note there's no guarantee that these programs will work with the Mac, so if you have issues you should address your problems to the developer(s) of the relevant program.
Can a Creative player work on Linux?
Again it isn't officially supported, but again some kinds folks out there have written freeware applications to get your Creative player working. There's the Gnomad2 project. And don't forget the Linux forum at Nomadness.net if you are still having problems.
Tag Based Players
This section covers the players that use a hard disk and work using tags e.g. Zen Xtra, Touch, Micro, Sleek.
My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?
If the Zen is not starting properly or not behaving correctly, first try to reset it. To reset all players except for the Zen Micro there is a small switch on the side of the player typically, that you should press using something like a bent paper clip. Don't use anything sharp. To reset the Zen Micro simply remove the battery and replace it.
If this doesn't work then access rescue mode, and try running a disk cleanup.
Next you should try reloading the firmware/OS, but beware if you are having connection problems also with your PC you may end up with a player that has no firmware and cannot be reloaded.
The last resort is to format the player. This will erase the contents from the player, including the content that ships with the player.
If none of these resolve the problem and you are under warranty you should get in contact with support to arrange replacement of the player.
If you aren't under warranty Creative will still repair the player, which you can arrange by contacting support.
How do I do a Disk Cleanup and/or access Rescue/Recovery Mode?
Refer to the sticky Rescue Mode thread. Disk Cleanup is accessed from this. Note that the MuVo players (with the exclusion of the MuVo? players) do not have Rescue Mode.
How long should a Disk Cleanup take?
It should only take a few minutes, and no longer than 30 minutes. Anything longer than this and there is a problem with the player and you need to contact Creative Support.
How long should a format take?
Only a few seconds. Anything more than a minute and there is a problem with the player and you need to contact Creative Support.
Although I can get into Rescue Mode, I can't select any option, or the options don't work?
If Rescue Mode is not working properly or commands can't be chosen the player is faulty. You need to contact Creative Support.
When are the Zen 20Gb/Neeon going to be released outside of the Asia Pacific region?
Due to popular request the Neeon is launched in the USA, but nowhere else for now. If you want the Neeon then contact your regions Customer Services to request it.
The Zen 20Gb is available from some shops in the USA and Europe e.g. Cambridge Soundworks, and Amazon.co.uk.
Is there a known issue with the Zen Micro headphone socket?
Creative Support have neither confirmed nor denied it officially. Some users have posted purported emails from Creative on the forum saying that the socket has been reinforced, but these have not been confirmed by Creative Support either. The exact incidence of the problem is unknown, but newer players seem to suffer less from it.
Should I buy the Zen Micro or Touch etc. and what colour should it be?
We can't tell you what player to get, or what colour it should be. Look at your collection size and the features of the player (see Nomadworld.com for the product pages) and decide yourself based on this.
Why does my Zen Micro battery drain so quickly?
The standby time (24 hours from turn-off) for the Zen Micro seems to use a lot more power than previous Zens. Creative have released both v (..0+) and v2 (2.20.05+) firmware that reduces the standby time to 4 hours. Make sure to update to one of these if you have a draining problem.
Also see JazzMC's detailed page on this problem.
Why is my Zen Micro/Touch Touchpad so sensiti've and/or difficult to use?
The Touchpads take some time to get used to.
continued below... Message Edited by SSR on 2-29-2005 04:03 PM

7. Low Volume issue
See here in the Zen FAQ at Nomadness.net.
If the firmware will not apply because it says the version number is the same use the Reload OS option, access to which is described in the relevant FAQ for your player below.
8. Nomad Primer
If you have ordered, or just bought a Nomad Jukebox, Zen, or MuVo?, consider reading the Nomad Primer.
It may be worth reading even for the more experienced User.
9. Nomadness.net FAQ's
General FAQ
Jukebox FAQ
Jukebox 2 FAQ
Jukebox 3 FAQ
Jukebox Zen FAQ
MuVo FAQ
Nomadness.net is the foremost peer site on the Web for the Nomad players on the Internet; with news, articles, web forum, download archi've, and more!
0. Some more useful links
Nomadworld.com - Creative Labs's International Nomad website (based in the USA)
Player Manuals - Downloads of digital manuals
Notmad Explorer - 3rd party software
Battery Uni'versity - very good, comprehensi've site on batteries
Chinese Support thread - with information on how to get chinese characters on your player
. Wishlists and petitions
Here are links to a number of general wishlist and petitions, so rather than starting your own you can add to those that already exist, or of course add your support for a feature you would like to see.
Also remember that the only collecti've public wishlist is maintained here at StainlessSteelRat.net (this is not affiliated with Creative Labs, but maintained by the author of this FAQ). There is also a bugs list here. So please
Wishlists
Zen Micro
Zen Micro (another)
MuVo Sports C00
MuVo N200
Petitions
AAC support
Lossless codec support
MP3 Pro support
Ogg Vorbis support
Audible support
Genre definable EQ
Gapless playback
Games support
Insert to queue
No "the" in Music Library
Open source firmware
Play count and ratings
TXT viewer
USB mass storage / dri've letter support
Track number duplicate checkAlbum art
Substring search
Dual firmware for both tag and dri've letter support
Rename "Reload OS" to "Erase OS"
Zen Micro alarm enhancements
Zen Micro always visible clockZen Micro Audible support
Zen Micro customisable standby time
Zen Micro EAX
Zen Micro radio enhancements
Zen Touch non-PlayForSure firmware with bug fixes
Zen Touch bookmarks
Zen Touch EAX support
Zen Touch random button changeZen Touch Audible support
2. Suggesting changes
To suggest changes to this FAQ please
Thanks for reading!

Video card news and CS5 / MPE

With the upcoming launch of CS5 and the Mercury Playback Engine, this may be interesting.
Side note: We do not yet know whether FERMI cards will be supported.
The GTX480 has simply the fastest GPU. An average speed gain of about 15 percent from the HD 5870. The ATI costs around $ 400, while for Nvidia's latest about $ 500 is to be paid. So far there is not anything remarkable, because in hardware land there is a premium for the fastest of the fastest in our homes.
The HD 5970 throws a spanner in the works. This dual-GPU card actually leaves the GTX480 in the dust, the performance of ATI's top model is on average around 35 percent better. The HD 5970 is again one hundred U.S. dollars more expensive than the GTX480, but both the HD 5870 and HD 5970 offer more performance per dollar.
There are obviously more factors than price-performance ratio. The GTX480 however loses when it comes to energy usage, even when the benefits are taken into consideration. Indeed, energy consumption is only marginally lower than that of the faster HD 5970. The associated noise is also a drawback; here the HD 5870 and HD 5970 cards are the clear winners.
Then there's more to be considered. AMD now has the Eyefinity technique with which three displays can be controlled. Nvidia counters with 3D Surround Vision: this could also be driving three screens, but there are two graphics cards in sli needed. With three 120Hz displays it is even possible to provide three displays of 3D images.
Prospects appear bleak for the GTX480, but the card can not be discarded - at least not until the GTX480 is in the shop and the actual price is clear. If retail prices are slightly below the recommended price, while the HD 5870 prices are kept artificially expensive because of high demand, Nvidia's latest offer may be a good option. Nvidia has already stated that the cards will be fully stocked from April 12. In the more distant future may be Nvidia can improve drivers and yields, which can push down the price further and further to improve performance. How much performance gain the card can achieve is the question. Who wants the fastest of the fastest can better invest in the HD 5970.
Now the question arises:
Assuming MPE will support the FERMI cards, which one is better:
1. The ATI HD 5970 is fastest but does not benefit from CUDA and supports DX11
2. The GTX 285 is much slower but benefits from CUDA and supports DX10
3. The GTX 480 is slower than ATI and may benefit from MPE and supports DX11
These are interesting times for all that want to change their graphics cards. The waiting is for some benchmark tests to shed some light on what is ahead for us.
And let's hope Adobe extends the MPE option to include ATI cards...

the specs on the HP systems are pretty weak.
a Xeon 3503? no such thing.. do you mean 3530?
a Xeon 3530 is the exact same thing as a Core i7 930
ECC ram will slow the system down and is not needed
8 gig ram is wrong for a 1366. it needs to be triple channel so 6 or 12 gig.
bare minimum is 3 hard drives.
as mentioned that video card is a joke. HP has a bad habbit of selling low budget card or very expensive cards.
dont buy into the "quadro" name and this all is well.
better to buy from a custom NLE builder
Scott
ADK

Firewire output of Hardware MPE - I give up

Ok... I'll forget about IEEE1394 output of hardware MPE.
I suspect it isn't likely to be resolved in CS.anything.
The technical challenge of routing a DV signal from the CPU/GPU
back through a firewire channel may be an insurmountable hurdle.
But it's really tough to let go of your pet peeve.
If nVidiAdobe were to develop a companion card to the primary GPU
that allowed realtime SDI and Component output of hardware MPE
to a broadcast monitor and/or deck, I would gladly buy one in a second...
regardless of cost.
Using third-party hardware and sequence presets, or employing the
suggested hinky workaround using a consumer grade monitor that
requires monthly attention to maintain its color calibration using
third-party hardware and software, or any other suggested approach
I have read here are IMHO, all flimsy second-tier dead ends.
Multiple monitors and/or Reference monitor in Premiere Pro
http://forums.adobe.com/thread/744683
With CS6 perched on the horizon, It seems Adobe is in the perfect position
to continue its inexorable march toward taking charge of the NLE market.
Most serious FCP editors are Ae users already. Give them a good taste
of expanded native file support along with Dynamic Linking and throw in
some new capabilities and reliability to Pr, and they will wonder why they
were doing things the hard way for so long.
Fellow pros used to snicker and roll their eyes at me when I said I was
using PPro2. But, when I mention CS5 they will always have a few
questions about how well things work... and the snicker is long gone.
However, I feel the lack of realtime uncompromised external monitoring
is an issue that must be natively resolved before Pr can take the lead.
Adobe and nVidia should find a way to work this out.
I think a rhetorical question can be found here somewhere.

function(){return A.apply(null,[this].concat($A(arguments)))}
SCAPsinger wrote:
I've posted this before, and at the risk of sounding like a clanging gong, I'll post it again JUST IN CASE it's as useful a solution for anyone else.
You can easily output the program monitor of PPro through a 2nd (or 3rd?) video port. In the Playback options, you can select an additional monitor as the output for previews (same place where you would select DV output for previews). There is no extending of the PPro interface or other modification required other than to select the monitor in the Playback options.
When you hit play in PPro, it activates full screen playback on the monitor. Pause playback and it pauses on the monitor. If/when you ALT+TAB out of PPro to another application, the fullscreen goes away (and - for me - reveals my beautiful company logo on the desktop) but it comes right back as soon as you hit play.
It works on all timelines, no codecs or special setups needed.
I previously connected via a DVI > HDMI adapter cable, but now I use the HDMI out of the video card straight to the HDMI port of the external HDTV.
I'm sure this solution won't be satisfactory for everybody, but for me, it gives a very good representation of what my projects look like on the end users HDTV set. AND it's very easy to setup. AND it works with all sequence settings. AND it works with hardware MPE active. AND....well...guess that's about it.
Thanks for your input...
That is pretty much what I am doing (except I am using two video cards) but it is not accurate when you are using DV.
I need to output to an NTSC monitor not a progressive computer monitor. There is a big difference when viewing.

Difference in AE file Imported into PPro with MPE in Hardware vs. Software Mode

I am getting an undesireable result when importing AE files into a PPro Sequence with MPE in hardware mode. The top (or left) pic is accurate, with MPE in Software mode (nice soft glow). In the bottom pic, MPE is in Hardware mode. Note the undesireable (and inaccurate) harder glow. These AE files are output in an uncompressed AVI with alpha channel. The pics below were imported into PPro with the AE file placed over a black clip in PPro (Video Layer 1=Black. Video Layer 2= AE text w/Alpha). Any thoughts, or better yet, solutions?!

   Jim, so you're suggesting that I create my graphics in PPro instead of AE? That's not going to work! I must be one of the few people out there that output AE files with an alpha channel and import them into PPro, for I can't imagine Adobe not addressing this if many people were using AE & PPro together in this fashion. I guess I'm stuck having to continue to use MPE in software mode only (alpha channels work perfectly in this mode, but I have to do a lot of rendering.). I used to blame Matrox for this problem. Sure glad I haven't upgraded to a Titan!
   BTW, I get the same undesireable results in MPE Hardware Mode when using Dynamic Linked Comps to AE.
   One last question: does the quality of the video card make any difference with this alpha channel problem I'm having with MPE? I'd buy a Titan card right now if that would solve my problem!

Battling Hardware MPE, Episode 2: Chunky Blurs

Round Two of my hardware acceleration MPE tests...
When using direct export with hardware MPE, any effect that renders a blurred alpha channel (Fast Blur, Gaussian Blur, etc.) creates an extremely ugly/chunky/unusable result. The source footage and sequence does not matter, nor does the destination format. The following examples are of an animated Gaussian Blur (from 0 to something) on a title clip, wiped off with a Gradient Wipe transition (toggle the GradWipe makes no difference). As with my previous thread (Battling Hardware MPE, Episode 1: Cropping on Export), I tested four variations of exporting: with hardware acceleration on and off, and with direct export and sending to the AME queue:
GPU Acceleration off, sent to AME queue:
GPU Acceleration off, direct export:
GPU Acceleration on, sent to AME queue:
GPU Acceleration on, direct export:
So we've got good, good, good, bad. As before, the direct export method using hardware MPE seems to throw a wrench in the works. Any effect that blurs like this (including soft shadows or glows) suffers this ugly banding and harsh falloff. What's curious is that the last example is how the Program Monitor appears while GPU acceleration is enabled; if I disable it, it looks like it does in the first three. What I can't figure out, then, is where hardware MPE is actually at work! Is it in the direct export (bad) or in the queue (same as non-GPU accelerated)? It's not making much sense to me.
Now, I had a chance to have a brief email exchange with one of the engineers regarding a similar issue a few months ago. In response to similar observations and questions, here is his reply:
You are correct that composting with alpha can give different results. This is caused by processing in linear color so that blending is more like natural light. With MPE GPU acceleration, all composting is always done in linear color. This is nothing to do with the hack, but an intentional design decision to never compromise in quality. In software, composting is only done in linear color when rendering at maximum render quality because on the CPU it takes a lot longer. This probably also explains why you occasionally saw this with software. In the monitors we never show anything at maximum quality with unrendered footage. With software you thus need to export with max render quality specified or set max render quality in the sequence settings and render previews. For consistent results when switching between software and GPU acceleration I suggest enabling both max render quality and max bit depth.
Either I'm not understanding this, or it's confirming the bug. I get that hardware acceleration is supposed to enable "linear color processing;" that's fine, if that's better than how it's usually done (whatever that is--I'm not an engineer), but based on what I'm seeing with the hardware direct export, it's WORSE than any software render or encode. Ultimately, I don't care what is technically superior if it looks aesthetically inferior. With the GPU on, a direct export is not usable, and when rendering through the queue, it looks visually no different than when not using the GPU.
So based on the response above, I just did some more tests, this time with the Maximum Render Quality and Maximum Bit Depth options. I did not change the MRQ and MBD settings for the sequence itself--only in the export window--as it is my understanding that those check boxes will enable or disable those features. Using the same example above, I found some interesting results:
So, this would appear to largely bear out what the engineer explained. My observations now:
Hardware acceleration, at least as it pertains to this linear color processing issue, is fundamentally equivalent to Maximum Render Quality in software rendering mode.
Maximum Render Quality does nothing to soften the chunky blurs, shadows or glows. Instead, Maximum Bit Depth must be enabled.
In my initial tests, GPU On + Queue resulted in the same visual effect as GPU Off; in this test, GPU On + Queue resulted in the same effect as GPU On + Export (???)
Setting the Maximum Bit Depth option for your sequence in hardware mode will display smooth blurs with soft falloff in the Program Monitor.
Setting the Maximum Bit Depth and/or the Maximum Render Quality option in software mode has no effect on the Program Monitor display.
Regardless of sequence settings, failure to set either the MRQ or MBD option in the export window will result in those settings not being applied.
Setting either the MRQ or MBD option in the export window will always result in those settings being applied, regardless of sequence settings.
After going through all this, I may be willing to concede that everything is working correctly, more or less. However, my complaint is now, "WHY does this have to as complicated as this?" There are simply too many combinations that have to be set properly to get the desired quality of output, and I firmly believe that this needs to be simplified. When exporting or rendering in hardware/GPU mode, I believe that MRQ and MBD should be on by default; as it is, even with the promise of "linear color processing" with hardware acceleration, I still have to remember to tick another box to make sure that blurs, shadows, and glows don't look like stair steps. The jury is still out on how "good" linear color processing is; maybe I just got used to software rendering of these soft alpha channels, but I'm having difficulty seeing the benefit of more "realistic" light processing at the moment. With hardware acceleration on, you're basically stuck with how those soft elements look; with the hardware acceleration off, I can opt for the more subtle look if I like, even if it means I give up the other presumed benefits of linear color processing. When I design graphics in Photoshop, I expect them to look at least reasonably similar in Premiere; with hardware acceleration on, all bets are off.
I realize this is a new technology and will, hopefully, continue to mature and improve, but I'm hoping that this at least sparks some conversation about this issue. Casual users may not care too much, but anyone using this product for broadcast or other commercial work should be aware of the complications associated with the technology, and should demand that it work consistently and at an expected level of quality. Maybe I'm expecting too much of this, but I certainly hope not.
Your comments are requested and appreciated.

According to your last picture, the one thing consistent with all the problem footage is MRQ. It seems that feature is actually causing the problem.
Correct; that was basically a test to see if what was described by the engineer (namely, enabling MRQ to produce better alpha channel compositing) held true. Well, it's sort of six of one, a half dozen of the other. In essence:
Hardware MPE = Software MPE + Maximum Render Quality = Linear Color Processing
Enabling MRQ in hardware mode does nothing; enabling MRQ in software mode makes software mode act like hardware mode. In either of those scenarios, the alpha channel is composited using linear color, which causes soft shadows, glows, etc. to balloon. Additionally, the soft shadows are banding, due to 8-bit processing. Only by enabling Maximum Bit Depth can the banding be eliminated, but the bulbous glow remains. Setting Maximum Bit Depth alone in software mode has no apparent effect; the alpha channel may not be composited "more realistically" thanks to linear color processing, but it doesn't grow grotesquely or reveal banding, either.
The tests above were conducted with the Gaussian Blur effect within Premiere. I decided to try a test using a Photoshop document; the PSD is a simple text layer with an Outer Glow layer style applied. I tried importing the layer with the layer style as it is, I tried flattening the layer, and I tried merging the layered document on import into Premiere; all resulted in the same effect. The results are more troubling than the examples above, as I use Photoshop for the vast majority of my graphics work for Premiere. Here's the test:
This is text composited against the background video in Photoshop, so that I can see how the glow should be rendered:
Nothing fancy, but the glow has a nice, subtle fall-off. When I import the PSD into Premiere, edit the alpha text layer over the background clip, and render out in software mode, this is the result:
Visually identical to what I created in Photoshop; so far, so good. Now, if I enable MRQ and MBD on export, still in software mode, this is the result:
Um, yuck. Enabling MRQ has had the same ballooning effect as in the tests above, but since the graphic and background video are 8-bit, and I'm not using a 32-bit effect (like the Premiere Gaussian Blur effect), enabling Maximum Bit Depth has no effect. The glow shows banding, and is just downright ugly.
So what happens in hardware accelerated mode? No prizes for guessing correctly:
No combination of Maximum Render Quality or Maximum Bit Depth has any effect in this case; the glow always looks like this in hardware accelerated mode.
This is a HUGE problem, as far as I am concerned. Not only can I not use hardware MPE to export if I want a decent-looking glow, but I can't even use it in the design and build phase because the composited result looks NOTHING like what I'm building in Photoshop. I have a keyboard shortcut set up now to launch the Project Settings panel so I can toggle back and forth between software and hardware mode, so I can at least enjoy some of the acceleration of hardware for general editing, but for detail work and for export, hardware MPE is proving to be an Achilles heel.
This is proving to be really depressing. Until I did these tests, I didn't quite realize the depth of the problem. Granted, no one is forcing me to use hardware acceleration, but am I wrong in calling this a serious flaw?

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