Message - There was a problem reading this document (57)

Question

Anyone else have this problem?
Purchased version of Windows 32 bit version of Acrobat XI update will not install properly or work.
First error info message is as per title after initial red screen which only appears once.
Second error info message is verify operation failed.
2 downloads, 3 installs and 2 repairs produce same result.
Adobe Australia called three times on 1800614863 but only automated selections 322323 made and transfer promised.
First call at 0901 local time.
All calls placed on hold first two timed out.
31 minutes into third call got an answer from a man in India.
In answer to my question:
Are you receiving reports of problems installing purchased upgrade versions of Acrobat XI Pro?
The answer was No.
He took details of messages and offered to help but I declined.
I have purchased and used all Acrobat Pro upgrades since 6.
Complete installation attempted.
Being done on a clean install of Windows XP SP3 on an OQO02 with only other program installed Office 2007 SBE.
Message was edited by: OQOroger to reflect inability to connect  to seller Adobe Australia. Also Adobe site can't stay on Australia but reverts to USA. Full price of $A282 paid. USA purchasers only pay $US199 ($A191.57 at present exchange rates.) Credit card account already debited for purchase made yesterday. Subject line corrected 'as' changed to 'was'.
Message was edited by: OQOroger Corrected the price paid and currency conversion amount to show extra paid by Australians for 'local' support (from India). Added 'Message -' to title to make it less cryptic.
Message was edited by: OQOroger  Typical setup installation results in same problems except
'There was a problem reading this document (57)'
window does not appear.
First window displaying and asking for acceptance of license conditions has no bottom section when first displayed so there is no way to accept these conditions except to close this window (confirm window appears) and launch program again when bottom panel is displayed.

Answer 1

Despite my advice of some of the many faults I have experienced with Acrobat XI Pro, Adobe support has never asked me to provide a 'Systems Report' which is available under the 'Help' tab.
This report indicates:
'Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:44 PM'
So if anyone has a working version other than 379 please let me know.
Complete 'Systems Report' is in a window named 'System Information' as is set ot below.
From first window
Adobe Acrobat Pro
menu
Help/Online Support/Generate System Report
returns window
System Information
with 2 parts
'System Parameters' and 'Installed Plug-ins'
first part details:
System Parameters
Account Detail:
   User Rights: Admin
   User Account Control: Undefined
   Process Integrity: Undefined
   Profile Type: None
Acrobat Detail:
   Sandboxing: Off
   Captive Reader: No
   Multi-Reader on Desktop Support: Off
Available Physical Memory: 530036 KB
Available Virtual Memory: 1993360 KB
BIOS Version: OQO    - fe60019
Default Browser:
Default Mail: Microsoft Office Outlook
    mapi32.dll
    Version: 1.0.2536.0 (XPClient.010817-1148)
Display Detail:
   Screen Width: 800
   Screen Height: 480
   Number of Monitors: 1
   Number of Mouse Buttons: 8
   Has Mouse Wheel: Yes
   Has Pen Windows: No
   Double Byte Character Set: No
   Has Input Method Editor: Yes
   Inside Screen Reader: No
Graphics Card: VIA/S3G UniChrome Pro II IGP
    Version: 6.14.10.385
    Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:44 PM
Locale: English (Australia)
Monitor:
    Name: VIA/S3G UniChrome Pro II IGP
    Resolution: 800 x 480 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600  Service Pack 3
Page File Space: 2203236 KB
Processor: x86 Family 6 Model 10 Stepping 9  CentaurHauls  ~1496  Mhz
Session Detail:
   Boot Type: Normal
   Is Shutting Down: No
   Network: Available
   Inside Citrix: No
   Inside VMWare: No
   Remote Session: No
   Remote Control: No
System Name: YOUR-1561454D88
Temporary Directory: C:\DOCUME~1\OQOuser\LOCALS~1\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 911792 KB
Total Virtual Memory: 2097024 KB
User Name: OQOuser
Windows Detail:
   Tablet PC: No
   Starter Edition: No
   Media Center Edition: No
   Slow Machine: No
Windows Directory: C:\WINDOWS
Installed Plug-ins
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Accessibility.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:52 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\AcroForm.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Annots.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\DigSig.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\EScript.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:52 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\IA32.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:52 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\PPKLite.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 8:43:54 PM
I can easily see 2 matters which an inexperienced support desk staff member could home in on.
Acrobat XI Pro system requirements include
1024x768 screen resolution and
Internet Explorer 7, 8, 9, or 10; Firefox Extended Support Release; Chrome
Well my OQO report above includes
Display Detail:
   Screen Width: 800
   Screen Height: 480
and leaves blank
Default Browser:
(actually Firefox 17.0.1)
Yet 'Firefox Extended Support Release' is described by
Mozilla:
'Who is it not for?
Individual users who always want the latest features, performance enhancements and technologies in their browser without waiting for them to become available in ESR several development cycles later.'
http://www.mozilla.org/en-US/firefox/organizations/
Since starting this post, I loaded Adobe Acrobat XI Pro on another similar computer I own and use regularly. This was in a dock and connected to an external display. Same problems and reports experienced.
'Systems Report' for this installation follows:
Account Detail:
   User Rights: Admin
   User Account Control: Undefined
   Process Integrity: Undefined
   Profile Type: None
Acrobat Detail:
   Sandboxing: Off
   Captive Reader: No
   Multi-Reader on Desktop Support: Off
Available Physical Memory: 614280 KB
Available Virtual Memory: 1988144 KB
BIOS Version: OQO    - fe60019
Default Browser:
Default Mail: Outlook Express
    %ProgramFiles%\Outlook Express\msoe.dll
    Version:
Display Detail:
   Screen Width: 1280
   Screen Height: 1024
   Number of Monitors: 1
   Number of Mouse Buttons: 8
   Has Mouse Wheel: Yes
   Has Pen Windows: No
   Double Byte Character Set: No
   Has Input Method Editor: Yes
   Inside Screen Reader: No
Graphics Card: VIA/S3G UniChrome Pro II IGP
    Version: 6.14.10.358
    Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 20:43:44
Installed Acrobat: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
    Version: 10.1.3.23
    Creation Date: 2012/04/04
    Creation Time: 16:53:54
Locale: English (United Kingdom)
Monitor:
    Name: VIA/S3G UniChrome Pro II IGP
    Resolution: 1280 x 1024 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600  Service Pack 3
Page File Space: 2006176 KB
Processor: x86 Family 6 Model 13 Stepping 0  CentaurHauls  ~1496  Mhz
Session Detail:
   Boot Type: Normal
   Is Shutting Down: No
   Network: Available
   Inside Citrix: No
   Inside VMWare: No
   Remote Session: No
   Remote Control: No
System Name: OKETT143
Temporary Directory: C:\DOCUME~1\oqo\LOCALS~1\Temp\
Time Zone: AUS Eastern Standard Time
Total Physical Memory: 911792 KB
Total Virtual Memory: 2097024 KB
User Name: oqo
Windows Detail:
   Tablet PC: No
   Starter Edition: No
   Media Center Edition: No
   Slow Machine: No
Windows Directory: C:\WINDOWS
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Accessibility.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 20:43:52
C:\Program Files\Adobe\Acrobat 11.0\Acrobat\plug_ins\Updater.api
    Version: 11.0.0.379
    Creation Date: 2012/09/23
    Creation Time: 20:43:54
(I did not bother installing plug-ins and deactivated installation before removal of program.)
With 5 installs producing the same error reports, I am convinced Acrobat XI Pro won't work for me on my computers and have little confidence of useful support from Adobe.
THERE ARE SO MANY GLARING PROBLEMS WITH MY INSTALLATIONS WITH THE SUPPORT DESK'S RESPOSES UNHELPFUL AND UNINFORMED. I REALLY DON'T ENJOY DOING ADOBE'S QUALITY CONTROL FOR THEM FOR FREE, BUT I CONTINUE TO POST HERE IN THE HOPE THAT SOMEONE WITH REAL AUTHORITY WILL EVENTUALLY TAKE NOTICE AND ARANGE A FIX OF THE PROBLEMS.
15 Dec 2012 1409 local time.
Further feedback provided that 1Ghz memory preferred. Problem not addressed. Reply
Notes from Customer
Friday, December 14, 2012 7:07:57 PM PST
System reports at #12 on http://forums.adobe.com/message/4862987#4862987 
Alert- although ordered in Australia from Australian site and paid in Australian dollars by MasterCard, Adobe chose without warning to process this payment through an overseas account incurring an extra foreign transaction charge for me.
Adobe support to date has been of no use and their billing practices unreasonably expensive.