Messages arrive without text

Hello, I have next problem:
Clients receive messages in Outlook 2010 without text in message field. The messages contain Japanese characters in subject and body. Despite subject with Japanese characters is correctly displayed, there is no any text in body of the messages. But if clients
try to open the messages in web interface mail, messages are correctly displayed with text in body. Also, same messages correctly displays in Mozilla Thunderbird.
Could you tip what could be wrong with Outlook in such situation?

I've just struck this exact issue with a Mother's Day card. I had put text on the front, but the card that arrived today has the white strip for it but no text. I too got the message about the default text but because there wasn't any default text I thought it would be okay. My question is, if I need to resubmit to get this reprinted, how will I ever get the text printed on there? Surely if I resubmit it will just come out blank again? I'm also disappointed to see the bug is this old... you would have thought they would have fixed this by now? Seems Apple are getting a bit sloppy with the quality control of iPhoto.

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