Messages stuck in the queue... how do I make them to be processed again?

Hi,
I'm new to SAP PI and kinda confused with queues.
I have file -> bpm -> file scenario and there was an error in mapping within bpm process.
When I went to qRFC Monitor (smq2), I see that in XBQO$PE_WS90000002 queue,
there's an error, 'Permanent error in BPE inbound processing'... which is expected.
Now, I run the interface scenario again several times but they don't get processed
but stuck in the same queue. At this stage, I didn't know what to do...
I thought by deleting the error message, other messages will be processed...
I deleted the error message but the other messages are still in the queue...
I have two questoins.
1. What is the best way to handle an error in the queue... can I just delete it? or is there a better way to handle an error in the queue?
2. After deleting the queue, what should I do to make the other messages to be processed again...
Thank you.
-Won

Hi Won,
There are programs for restarting the LUW entries:
programs
· RSARFCRD: tRFC Monitor (transaction SM58)
· RSARFCSE: Restart an LUW (background job)
· RSARFCEX: Restart tRFC LUWs (background job)
· RSQOWKEX: Restart QOUT qRFC LUWs
· RSQIWKEX: Restart QIN qRFC LUWs
· RSARFCSE: Delete an LUW (background job)
· RSARFCER: Delete various LUWs
Also, check the url:
http://help.sap.com/saphelp_nw04/helpdata/en/25/bcfa40badbf46fe10000000a1550b0/content.htm
Hope this helps.
Regards,
Sushama

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I am running PI7.0 SP10 on a MCOD system running ECC6.0 and EP.
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AFW.Call.maxConsumers 10
AFW.Recv.maxConsumers 5
AFW.Rqst.maxConsumers 10
AFW.Send.maxConsumers 5
BC_http://sap.com/xi/XI/System.Call.maxConsumers 20
BC_http://sap.com/xi/XI/System.Recv.maxConsumers 10
BC_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
BC_http://sap.com/xi/XI/System.Send.maxConsumers 10
BcAdapter.Call.maxConsumers 10
BcAdapter.Recv.maxConsumers 5
BcAdapter.Rqst.maxConsumers 10
BcAdapter.Send.maxConsumers 5
CIDXAdapter.Call.maxConsumers 10
CIDXAdapter.Recv.maxConsumers 5
CIDXAdapter.Rqst.maxConsumers 10
CIDXAdapter.Send.maxConsumers 5
CIDX_http://sap.com/xi/XI/System.Call.maxConsumers 20
CIDX_http://sap.com/xi/XI/System.Recv.maxConsumers 10
CIDX_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
CIDX_http://sap.com/xi/XI/System.Send.maxConsumers 10
EOIO.lockTimeout 5
File_http://sap.com/xi/XI/System.Call.maxConsumers 20
File_http://sap.com/xi/XI/System.Recv.maxConsumers 10
File_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
File_http://sap.com/xi/XI/System.Send.maxConsumers 10
JDBC_http://sap.com/xi/XI/System.Call.maxConsumers 20
JDBC_http://sap.com/xi/XI/System.Recv.maxConsumers 10
JDBC_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
JDBC_http://sap.com/xi/XI/System.Send.maxConsumers 10
JMS_http://sap.com/xi/XI/System.Call.maxConsumers 20
JMS_http://sap.com/xi/XI/System.Recv.maxConsumers 10
JMS_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
JMS_http://sap.com/xi/XI/System.Send.maxConsumers 10
JPR.Call.maxConsumers 10
JPR.Recv.maxConsumers 5
JPR.Rqst.maxConsumers 10
JPR.Send.maxConsumers 5
MPA.Call.maxConsumers 10
MPA.Recv.maxConsumers 5
MPA.Rqst.maxConsumers 10
MPA.Send.maxConsumers 5
Mail_http://sap.com/xi/XI/System.Call.maxConsumers 20
Mail_http://sap.com/xi/XI/System.Recv.maxConsumers 10
Mail_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
Mail_http://sap.com/xi/XI/System.Send.maxConsumers 10
Marketplace_http://sap.com/xi/XI/System.Call.maxConsumers 20
Marketplace_http://sap.com/xi/XI/System.Recv.maxConsumers 10
Marketplace_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
Marketplace_http://sap.com/xi/XI/System.Send.maxConsumers 10
RFC_http://sap.com/xi/XI/System.Call.maxConsumers 20
RFC_http://sap.com/xi/XI/System.Recv.maxConsumers 10
RFC_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
RFC_http://sap.com/xi/XI/System.Send.maxConsumers 10
RNIF11Adapter.Call.maxConsumers 20
RNIF11Adapter.Recv.maxConsumers 10
RNIF11Adapter.Rqst.maxConsumers 20
RNIF11Adapter.Send.maxConsumers 10
RNIF11_http://sap.com/xi/XI/System.Call.maxConsumers 20
RNIF11_http://sap.com/xi/XI/System.Recv.maxConsumers 10
RNIF11_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
RNIF11_http://sap.com/xi/XI/System.Send.maxConsumers 10
RNIFAdapter.Call.maxConsumers 10
RNIFAdapter.Recv.maxConsumers 5
RNIFAdapter.Rqst.maxConsumers 10
RNIFAdapter.Send.maxConsumers 5
RNIF_http://sap.com/xi/XI/System.Call.maxConsumers 20
RNIF_http://sap.com/xi/XI/System.Recv.maxConsumers 10
RNIF_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
RNIF_http://sap.com/xi/XI/System.Send.maxConsumers 10
SOAP_http://sap.com/xi/XI/System.Call.maxConsumers 20
SOAP_http://sap.com/xi/XI/System.Recv.maxConsumers 10
SOAP_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
SOAP_http://sap.com/xi/XI/System.Send.maxConsumers 10
bulkCommit.threshold 100
cluster.timeout 60000
connection.0.ackListener null
connection.0.exceptionListener localejbs/AFWListener
connection.0.jms.messageSelector null
connection.0.jms.profile null
connection.0.jms.provider null
connection.0.jms.queue null
connection.0.messageListener localejbs/AFWListener
connection.0.name AFW
connection.0.pollAttempts 60
connection.0.pollInterval 60000
connection.1.ackListener localejbs/MarketPlaceAdapterListener
connection.1.exceptionListener localejbs/MarketPlaceAdapterListener
connection.1.jms.messageSelector null
connection.1.jms.profile null
connection.1.jms.provider null
connection.1.jms.queue null
connection.1.messageListener localejbs/MarketPlaceAdapterListener
connection.1.name MPA
connection.1.pollAttempts 60
connection.1.pollInterval 60000
connection.2.ackListener null
connection.2.exceptionListener localejbs/JPR
connection.2.jms.messageSelector null
connection.2.jms.profile null
connection.2.jms.provider null
connection.2.jms.queue null
connection.2.messageListener localejbs/JPR
connection.2.name JPR
connection.2.pollAttempts 60
connection.2.pollInterval 60000
connection.3.ackListener null
connection.3.exceptionListener localejbs/RNIFMessageListener
connection.3.jms.messageSelector null
connection.3.jms.profile null
connection.3.jms.provider null
connection.3.jms.queue null
connection.3.messageListener localejbs/RNIFMessageListener
connection.3.name RNIFAdapter
connection.3.pollAttempts 60
connection.3.pollInterval 60000
connection.4.ackListener null
connection.4.exceptionListener localejbs/CIDXMessageListener
connection.4.jms.messageSelector null
connection.4.jms.profile null
connection.4.jms.provider null
connection.4.jms.queue null
connection.4.messageListener localejbs/CIDXMessageListener
connection.4.name CIDXAdapter
connection.4.pollAttempts 60
connection.4.pollInterval 60000
connection.5.ackListener localejbs/BcAdapterListener
connection.5.exceptionListener localejbs/BcAdapterListener
connection.5.jms.messageSelector null
connection.5.jms.profile null
connection.5.jms.provider null
connection.5.jms.queue null
connection.5.messageListener localejbs/BcAdapterListener
connection.5.name BcAdapter
connection.5.pollAttempts 60
connection.5.pollInterval 60000
connection.6.ackListener null
connection.6.exceptionListener localejbs/TestListener
connection.6.jms.messageSelector null
connection.6.jms.profile null
connection.6.jms.provider null
connection.6.jms.queue null
connection.6.messageListener localejbs/TestListener
connection.6.name test
connection.6.pollAttempts 60
connection.6.pollInterval 60000
connection.7.ackListener null
connection.7.exceptionListener localejbs/RNIF11MessageListener
connection.7.jms.messageSelector null
connection.7.jms.profile null
connection.7.jms.provider null
connection.7.jms.queue null
connection.7.messageListener localejbs/RNIF11MessageListener
connection.7.name RNIF11Adapter
connection.7.pollAttempts 60
connection.7.pollInterval 60000
connections (name=AFW, messageListener=localejbs/AFWListener, exceptionListener=localejbs/AFWListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=MPA, messageListener=localejbs/MarketPlaceAdapterListener, exceptionListener=localejbs/MarketPlaceAdapterListener, ackListener=localejbs/MarketPlaceAdapterListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=JPR, messageListener=localejbs/JPR, exceptionListener=localejbs/JPR, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=RNIFAdapter, messageListener=localejbs/RNIFMessageListener, exceptionListener=localejbs/RNIFMessageListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=CIDXAdapter, messageListener=localejbs/CIDXMessageListener, exceptionListener=localejbs/CIDXMessageListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=BcAdapter, messageListener=localejbs/BcAdapterListener, exceptionListener=localejbs/BcAdapterListener, ackListener=localejbs/BcAdapterListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=test, messageListener=localejbs/TestListener, exceptionListener=localejbs/TestListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=10, Recv.maxConsumers=10, Call.maxConsumers=20, Rqst.maxConsumers=20)(name=RNIF11Adapter, messageListener=localejbs/RNIF11MessageListener, exceptionListener=localejbs/RNIF11MessageListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=10, Recv.maxConsumers=10, Call.maxConsumers=20, Rqst.maxConsumers=20)
debug HTTP
failover.reassignOnNodeLoss true
initial.delay 0
jdbc.autoConfigure false
jdbc.datasource jdbc/SAP/BC_XI_AF_MSG
jdbc.dbProductName ORACLE
jdbc.substituteEmptyString true
jdbc.supportsOpenSQL true
jdbc.supportsScrollableResultSet false
jms.0.dmq SonicMQ.deadMessage
jms.0.messageLengthKey message_length
jms.0.password ********
jms.0.provider
jms.0.url
jms.0.username
monitoring.displayDefault fromParty, toParty, status, timesFailedRetries, sentRecvTime
persistMessageRemover.checkInterval 1440
proxy.password ********
proxy.user
reassignCheck.waitTime 30
ssl.httpsHandler iaik.protocol.https.Handler
ssl.securityProvider iaik.security.provider.IAIK
ssl.serverNameCheck false
ssl.trustedCACerts.viewName TrustedCAs
startup.delay 0
syncMessageRemover.checkInterval 60
syncMessageRemover.messageCount 1000
syncMessageRemover.removeBody true
system.deafaultMaxConsumersPerQueue 10
system.failNonDelivered false
system.message.lazyRead true
system.node 23654950
system.queueConsumerThreadPoolSize 0
system.statusLog System,Send,Recv,Call,Rqst
system.transactionManager ts
test.Call.maxConsumers 20
test.Recv.maxConsumers 10
test.Rqst.maxConsumers 20
test.Send.maxConsumers 10
throughputStatistics enabled
regards
roberti

HELP! Mail stuck in the queue.

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Nov 9 17:16:02 resserver reconstruct[5726]: DBERROR: critical database situation
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- confirmed that it resolves forward and backward to it's hostname/IP
I can post any conf files you need, I'm desperate to get this fixed! Any help or insight anyone could provide would be well appreciated!
eMac, iBook, iMac, xServe, PowerBook Mac OS X (10.4.3)

I'm noticing some interesting stuff happening in the logs can someone make sense of this?
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Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7873]: (07873-01) TROUBLE in check_mail: mime_decode-1 FAILED: parsing file(1) results - missing last 2 results at (eval 41) line 150.
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7873]: (07873-01) PRESERVING EVIDENCE in /var/amavis/amavis-20061109T184715-07873
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7873]: (07873-01) TIMING [total 350 ms] - SMTP EHLO: 23 (7%), SMTP pre-MAIL: 2 (1%), mkdir tempdir: 1 (0%), create email.txt: 2 (0%), SMTP pre-DATA-flush: 9 (3%), SMTP DATA: 9 (3%), body_hash: 3 (1%), mkdir parts: 3 (1%), mime_decode: 72 (21%), rundown: 226 (65%)
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7873]: (07873-01) TROUBLE in process_request: Error writing a SMTP response to the socket: Broken pipe at (eval 36) line 760, <GEN4> line 568.
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7873]: (07873-01) Requesting process rundown after fatal error
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7873]: (07873-01) SMTP shutdown: Error writing a SMTP response to the socket: Bad file descriptor at (eval 36) line 760.\n
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) ESMTP::10024 /var/amavis/amavis-20061109T184715-07876: <[email protected]> -> <[email protected]> Received: SIZE=50687 from resolutionim.com ([127.0.0.1]) by localhost (resserver.resolutionim.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 07876-01 for <[email protected]>; Thu, 9 Nov 2006 18:47:15 -0500 (EST)
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Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) p004 1 Content-Type: multipart/mixed
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) p005 1/1 Content-Type: multipart/alternative
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) p001 1/1/1 Content-Type: text/plain, size: 259 B, name:
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) p002 1/1/2 Content-Type: text/html, size: 2227 B, name:
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) p003 1/2 Content-Type: application/vnd.ms-excel, size: 33280 B, name: Emploment Application.xls
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Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) TROUBLE in check_mail: mime_decode-1 FAILED: parsing file(1) results - missing last 3 results at (eval 41) line 150.
Nov 9 18:47:15 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) PRESERVING EVIDENCE in /var/amavis/amavis-20061109T184715-07876
Nov 9 18:47:16 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) TIMING [total 366 ms] - SMTP EHLO: 24 (7%), SMTP pre-MAIL: 3 (1%), mkdir tempdir: 2 (0%), create email.txt: 2 (1%), SMTP pre-DATA-flush: 25 (7%), SMTP DATA: 31 (8%), body_hash: 3 (1%), mkdir parts: 3 (1%), mime_decode: 95 (26%), rundown: 178 (49%)
Nov 9 18:47:16 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) TROUBLE in process_request: Error writing a SMTP response to the socket: Broken pipe at (eval 36) line 760, <GEN4> line 771.
Nov 9 18:47:16 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) Requesting process rundown after fatal error
Nov 9 18:47:16 resserver.resolutionim.com /usr/bin/amavisd[7876]: (07876-01) SMTP shutdown: Error writing a SMTP response to the socket: Bad file descriptor at (eval 36) line 760.\n
Nov 9 18:48:33 resserver.resolutionim.com /usr/bin/amavisd[7759]: Net::Server: 2006/11/09-18:48:33 Server closing!
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: starting. /usr/bin/amavisd at resserver.resolutionim.com amavisd-new-2.2.0 (20041102), Unicode aware
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: user=, EUID: 0 (0); group=, EGID: 0 0 (0 0)
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Perl version 5.008006
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Net::Server: 2006/11/09-18:48:36 Amavis (type Net::Server::PreForkSimple) starting! pid(7927)
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Net::Server: Binding to UNIX socket file /var/amavis/amavisd.sock using SOCK_STREAM
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Net::Server: Binding to TCP port 10024 on host 127.0.0.1
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Net::Server: Setting gid to "82 82"
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Net::Server: Setting uid to "82"
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Amavis::Conf 2.033
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Archive::Tar 1.22
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Archive::Zip 1.14
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Compress::Zlib 1.33
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Convert::TNEF 0.17
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Convert::UUlib 1.03
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module DB_File 1.810
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module MIME::Entity 5.416
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module MIME::Parser 5.416
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module MIME::Tools 5.416
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Mail::Header 1.65
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Mail::Internet 1.65
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Mail::SpamAssassin 3.001005
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Net::Cmd 2.26
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Net::DNS 0.58
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Net::SMTP 2.29
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Net::Server 0.94
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Time::HiRes 1.65
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Module Unix::Syslog 0.99
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Amavis::DB code NOT loaded
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Amavis::Cache code NOT loaded
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Lookup::SQL code NOT loaded
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Lookup::LDAP code NOT loaded
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: AMCL-in protocol code loaded
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: SMTP-in protocol code loaded
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: ANTI-VIRUS code loaded
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: ANTI-SPAM code loaded
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Unpackers code loaded
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Found $file at /usr/bin/file
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $arc, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Found $gzip at /usr/bin/gzip
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Found $bzip2 at /usr/bin/bzip2
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $lzop, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $lha, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $unarj, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Found $uncompress at /usr/bin/uncompress
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $unfreeze, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $unrar, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $zoo, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Found $cpio at /usr/bin/cpio
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $ar, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $rpm2cpio, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $cabextract, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: No $dspam, not using it
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: Found secondary av scanner Clam Antivirus - clamscan at /usr/bin/clamscan
Nov 9 18:48:36 resserver.resolutionim.com /usr/bin/amavisd[7927]: SpamControl: initializing Mail::SpamAssassin
Nov 9 18:48:44 resserver.resolutionim.com /usr/bin/amavisd[7927]: SpamControl: done
SMTP response to the socket: Broken pipe at (eval 36) line 760, <GEN4> line 350.
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9584]: (09584-01) Requesting process rundown after fatal error
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9584]: (09584-01) SMTP shutdown: Error writing a SMTP response to the socket: Bad file descriptor at (eval 36) line 760.\n
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) ESMTP::10024 /var/amavis/amavis-20061109T194144-09586: <[email protected]> -> <[email protected]>,<[email protected]> Received: SIZE=236428 from resolutionim.com ([127.0.0.1]) by localhost (resserver.resolutionim.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09586-01; Thu, 9 Nov 2006 19:41:44 -0500 (EST)
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) Checking: [192.168.1.121] <[email protected]> -> <[email protected]>,<[email protected]>
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-01) ESMTP::10024 /var/amavis/amavis-20061109T194144-09587: <[email protected]> -> <[email protected]> Received: SIZE=2799147 from resolutionim.com ([127.0.0.1]) by localhost (resserver.resolutionim.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09587-01 for <[email protected]>; Thu, 9 Nov 2006 19:41:44 -0500 (EST)
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) p008 1 Content-Type: multipart/alternative
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) p001 1/1 Content-Type: text/plain, size: 1103 B, name:
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) p009 1/2 Content-Type: multipart/mixed
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) p002 1/2/1 Content-Type: text/html, size: 4971 B, name:
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) p003 1/2/2 Content-Type: application/vnd.ms-excel, size: 16384 B, name: Feed Locations.xls
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) p004 1/2/3 Content-Type: application/octet-stream, size: 15355 B, name: Example of Feed Locations.pdf
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) p005 1/2/4 Content-Type: image/jpeg, size: 68882 B, name: zurlftoct06.JPG
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) p006 1/2/5 Content-Type: image/jpeg, size: 65599 B, name: extrrtlondsoct06.JPG
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) p007 1/2/6 Content-Type: text/html, size: 184 B, name:
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9588]: (09586-01) run_command: child process [9588]: Can't close main::stdin: Bad file descriptor at /usr/bin/amavisd line 1589.\n
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9588]: (09586-01) SMTP shutdown: tempdir is being removed: /var/amavis/amavis-20061109T194144-09586
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) TROUBLE in check_mail: mime_decode-1 FAILED: parsing file(1) results - missing last 7 results at (eval 41) line 150.
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) PRESERVING EVIDENCE in /var/amavis/amavis-20061109T194144-09586
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) TIMING [total 435 ms] - SMTP EHLO: 22 (5%), SMTP pre-MAIL: 3 (1%), mkdir tempdir: 1 (0%), create email.txt: 2 (0%), SMTP pre-DATA-flush: 10 (2%), SMTP DATA: 45 (10%), body_hash: 6 (1%), mkdir parts: 3 (1%), mime_decode: 158 (36%), rundown: 185 (42%)
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) TROUBLE in process_request: Error writing a SMTP response to the socket: Broken pipe at (eval 36) line 760, <GEN4> line 3144.
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) Requesting process rundown after fatal error
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9586]: (09586-01) SMTP shutdown: Error writing a SMTP response to the socket: Bad file descriptor at (eval 36) line 760.\n
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9589]: (09589-01) ESMTP::10024 /var/amavis/amavis-20061109T194144-09589: <[email protected]> -> <[email protected]> Received: SIZE=2244 from resolutionim.com ([127.0.0.1]) by localhost (resserver.resolutionim.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09589-01 for <[email protected]>; Thu, 9 Nov 2006 19:41:44 -0500 (EST)
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9589]: (09589-01) Checking: [65.54.246.141] <[email protected]> -> <[email protected]>
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9589]: (09589-01) p001 1 Content-Type: text/plain, size: 1084 B, name:
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9590]: (09589-01) run_command: child process [9590]: Can't close main::stdin: Bad file descriptor at /usr/bin/amavisd line 1589.\n
Nov 9 19:41:44 resserver.resolutionim.com /usr/bin/amavisd[9590]: (09589-01) SMTP shutdown: tempdir is being removed: /var/amavis/amavis-20061109T194144-09589
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9589]: (09589-01) TROUBLE in check_mail: mime_decode-1 FAILED: parsing file(1) results - missing last 1 results at (eval 41) line 150.
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9589]: (09589-01) PRESERVING EVIDENCE in /var/amavis/amavis-20061109T194144-09589
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9589]: (09589-01) TIMING [total 240 ms] - SMTP EHLO: 19 (8%), SMTP pre-MAIL: 2 (1%), mkdir tempdir: 1 (1%), create email.txt: 2 (1%), SMTP pre-DATA-flush: 8 (3%), SMTP DATA: 2 (1%), body_hash: 2 (1%), mkdir parts: 3 (1%), mime_decode: 36 (15%), rundown: 165 (69%)
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9589]: (09589-01) TROUBLE in process_request: Error writing a SMTP response to the socket: Broken pipe at (eval 36) line 760, <GEN4> line 67.
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9589]: (09589-01) Requesting process rundown after fatal error
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9589]: (09589-01) SMTP shutdown: Error writing a SMTP response to the socket: Bad file descriptor at (eval 36) line 760.\n
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9591]: (09591-01) ESMTP::10024 /var/amavis/amavis-20061109T194145-09591: <[email protected]> -> <[email protected]> Received: SIZE=2799145 from resolutionim.com ([127.0.0.1]) by localhost (resserver.resolutionim.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09591-01 for <[email protected]>; Thu, 9 Nov 2006 19:41:45 -0500 (EST)
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-01) Checking: [65.54.246.171] <[email protected]> -> <[email protected]>
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9591]: (09591-01) Checking: [65.54.246.173] <[email protected]> -> <[email protected]>
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-01) p003 1 Content-Type: multipart/mixed
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-01) p001 1/1 Content-Type: text/html, size: 6064 B, name:
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-01) p002 1/2 Content-Type: video/x-ms-wmv, size: 2025860 B, name: JBSklip.wmv
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9592]: (09587-01) run_command: child process [9592]: Can't close main::stdin: Bad file descriptor at /usr/bin/amavisd line 1589.\n
Nov 9 19:41:45 resserver.resolutionim.com /usr/bin/amavisd[9592]: (09587-01) SMTP shutdown: tempdir is being removed: /var/amavis/amavis-20061109T194144-09587
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-01) TROUBLE in check_mail: mime_decode-1 FAILED: parsing file(1) results - missing last 2 results at (eval 41) line 150.
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-01) PRESERVING EVIDENCE in /var/amavis/amavis-20061109T194144-09587
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-01) TIMING [total 1950 ms] - SMTP EHLO: 22 (1%), SMTP pre-MAIL: 4 (0%), mkdir tempdir: 1 (0%), create email.txt: 2 (0%), SMTP pre-DATA-flush: 9 (0%), SMTP DATA: 868 (44%), body_hash: 34 (2%), mkdir parts: 3 (0%), mime_decode: 610 (31%), rundown: 397 (20%)
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-02) ESMTP::10024 /var/amavis/amavis-20061109T194146-09587: <[email protected]> -> <[email protected]> Received: SIZE=14124 from resolutionim.com ([127.0.0.1]) by localhost (resserver.resolutionim.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 09587-02 for <[email protected]>; Thu, 9 Nov 2006 19:41:46 -0500 (EST)
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-02) Checking: [64.233.166.181] <[email protected]> -> <[email protected]>
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-02) p003 1 Content-Type: multipart/alternative
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-02) p001 1/1 Content-Type: text/plain, size: 2089 B, name:
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9587]: (09587-02) p002 1/2 Content-Type: text/html, size: 9454 B, name:
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9593]: (09587-02) run_command: child process [9593]: Can't close main::stdin: Bad file descriptor at /usr/bin/amavisd line 1589.\n
Nov 9 19:41:46 resserver.resolutionim.com /usr/bin/amavisd[9593]: (09587-02) SMTP shutdown: tempdir is being removed: /var/amavis/amavis-20061109T194146-09587

UCCX 8.0(2) - As identify that the call is stuck in the queue

Hi Guys,
My Customer complain that there are any Agent Ready, but, any calls are statying stuck in the queue. I read the documentation about the Cisco Site and the forum below, but, not is clear for me.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf
https://supportforums.cisco.com/message/3070648#3070648
I would You like understand as identify that the calls really is stuck in the queue? Anybody explain for me
Thanks a lot,
Wilson

Are ALL calls stuck in queue and never reaching an Agent?
Or is Supervisor Desktop just showing 1 or 2 calls "stuck" in queue, but most regular calls reach an agent?
Also what specific version are you running? There were some bugs in early 8.0(2) releases about calls showing in queue that weren't really there. If however your problem is real callers not reaching agents, it probably sounds like a skill or resource group problem.
Tom

File to IDOC stuck in the queue

Hi Expert,
I have a file to IDOC scenario. I checked in SXMB_MONI, I can see the file coming in. But it just stuck in the queue and won't send out to SAP system. When I checked the SMQ2, it tells me the status is "SYSFAIL'. I have checked my RFC, port, logical systems, profile etc. Just don't know where is wrong. Can somebody tell me what else I need to check? Thank you very much!
Charles

Hi Charles
Check SMQ2 and double click on the queue with sysfail status.
It will show you a new screen with a more detailed error description.
Regards,
Giuseppe

A disc is stuck in the drive, how do I troubleshoot?

a disc is stuck in the drive, how do I troubleshoot?

Force eject a stuck cd/dvd
First try the normal methods to remove the disc. Drag its icon to the Trash can in the Dock or select 'Eject' from the File menu.
If you are running a virtual machine, e.g. VMFusion, ensure that the CD is disconnected from the virtual machine. This will sometimes allow the CD to now show up in Mac OS X.
Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared.
If you have Toast Titanium installed on your computer, choose EJECT DISC from the menubar.
Sometimes you can successfully use the eject disc button in iTunes even if the disc is not visible to the Finder
Open Disc utility and choose the disc you wish to eject in the left-hand pane, then click on the Eject button.
Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism.
Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray.
If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.
Source: http://guides.macrumors.com/Force_Eject_a_Stuck_CD_or_DVD

QueueBrowser doesn't work when messages are in the queue

We are attempting to list off the messages in a JMQ 2.0 queue while our application is running. The code currently creates a new Connection & Session and then a new QueueBrowser on each queue. Following that, we get an Enumeration of the messages in the queue and print them out.
When no messages are in the queue, this approach works fine and prints out all the relevent information. However, when a message is in the queue, the QueueBrowser just hangs. I've tried on transacted and non transacted QueueSessions and the same thing happens.
Is this known behavior and is it possible to work around it?
Thanks,
Mike

Try restarting the Mac with the ethernet cable plugged in and with a live device attached ('live device' = another Mac, a modem, a printer, or a hub/switch/router, which has been powered on).

I am making an iMovie trailer on my iPad 3(updated) and I recorded a few clips on my iPad Camera but they are not being detected on the iMovie Videos section. How can I make them show up?

I am making an iMovie Trailer on my iPad 3 (updated) and I recorded a few clips using my iPad Camera but they are not being detected on the iMovie Videos scetion. How can I make them appear so I can use them in my trailer?

Hi Stuck-in-NY,
If you are looking to transfer your purchases to your computer, you may find the following article helpful:
Apple Support: Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Regards,
- Brenden

Got new mac, all song purchased on the former one are no longer in the library - how can I get them, please? thx

got new mac, all songs purchased on the former one are no longer in the library - how can I get them, please? thx

They aren't there because you didn't transfer them.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "You always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store," (http://support.apple.com/kb/ht2519).
Additional tip at https://discussions.apple.com/message/24176756
In future do not rely upon being able to download again. The policy could be discontinued without notice and then you'd be in a mess. Even now you still can't redownload everything. Transfer properly next time and make backups.

My sent messages in outlook for mac suddenly stopped syncing with my iPhone and iPad, all other folders work correctly. How can I get them to start syncing again?

My sent messages in outlook for mac suddenly stopped syncing with my iPhone and iPad, all other folders work correctly. How can I get them to start syncing again?

You can disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.
*Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader
PDF files may also be found under another entry like Portable document.
*https://support.mozilla.org/kb/change-firefox-behavior-when-open-file

Messages stuck in the queue... how do I make them to be processed again?

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