MG6320 not scanning

Hi, My MG6320 used to work well, but after having to reinstall OS X (version 10.9.1), something happened and I had to reinstall all drivers and software for the printer. Everything works fine from my computers (and iPad), but I cannot make the scanner to find any of my computers. Please help
My computer: Apple MacBook Pro; OS X, version 10.9.1

Hello eghizoni,
Use IJ Network Scanner Selector EX to specify the scanner you want to use. By specifying the scanner, you can scan over a wireless network.
From the Go menu of Finder, select Applications, then double-click the Canon Utilities folder, IJ Network Scanner Selector EX folder, then Canon IJ Network Scanner Selector EX icon.
Canon IJ Network Scanner Selector EX appears in the menu bar, and the Scan-from-PC Settings screen appears.
Select your scanner or printer from Scanners.
Select the Bonjour service name set to your scanner or printer. When Bonjour is disabled, the MAC address of your scanner or printer appears.
Click OK.
If the scanner is selected in the IJ Network Scanner Selector, follow the steps in the link below to select your computer over the network:
http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_print...
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Similar Messages

My Canon MX 922 does not scan. My printer is connected via cable. Wireless doesn't work either.

My Canon MX 922 does not scan. My printer is connected via cable. Wireless doesn't work either. I get an error message with multiple suggestions but none of them apply to my situation.
I am so dissatisfied with this printer. I'm sorry I got it from Amazon because now it is a hassle to return it. I will never buy another Canon.
The printer menus are confusing. I hate using it. I loved my previous Canon which finally stopped working after many years, that's why I purchased a newer Canon model. Never again. Stick with cameras.
Marcy Hotz

This note won't be as angry and frustrated as the last one...
Because I still had my old printer drivers and other applications on my hard drive, I think the application was trying to connect with the old printer. I deleted all the old stuff.
I also had several scanning applications on my drive which just confused me.
When I used the actual Canon MX922 application, I was able to scan but could only save as JPG, TIF or BMP (and one more, I forget which). So I did some research on the Canon site and found out how to save documents as PDF files using the Canon IJ Scan Utility.
It works now. So I'm satisfied, will keep this maching. I just had to take some time, sit down and focus on the problem.

Psc 750 Will not scan

hello,
I have a hp psc 750 connected via usb cord to my hp pavilion dv3 running windows 7 64 bit. I can copy and print, but it will not scan. When I try it says I need a WIA driver needed please reinstall with the CD or get it from online. Online says I don't need any drivers when connected via usb (very frustrating!). I have uninstalled and reinstalled the printer. I've tried both a partial and a hard reset of the printer. I have checked that the WIA, Shell Hardware Detection and Remote Procedure Call are all "started" and set to "automatic." I have stopped and restarted all of them as directed in other forums all with no avail. I have downloaded and run the "Scan doctor" from HP and it can't even detect a scanner. I am seriously at a loss and want to throw my printer across the room and as the warranty is no longer relevant I can't get a real HP human to help me without paying money (not going to happen). Any help would be appreciated!
p.s. this printer was hooked up to another computer long, long ago and it's scan settings were set to that computer which is now completely dead so there is no way to change those settings even after "resetting" the printer. It still wants to scan to a specific program on said old computer. I have a feeling that is part of the issue, but have no idea how to "unset" the original settings considering even after I've done partial and hard resets, it still wants to scan to that location.
HELP ME BEFORE I GO INSANE!!!

Hi dna0825,
Sorry that didn't work.
I have provided a post from @pcwizard where he sets the Remote Procedure Call to manual and also the Shell Hardware Detection.
I would try this to see if it makes a difference.
Restart the Dependencies services.
This is a Windows issue and I would highly recommend to contact the computer manufacturer or Microsoft to see if they can resolve this issue if that didn't work.
Please let me know the results.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP 7520 will not scan or print

Please help me. I am so frustrated. This fiasco started with not being able to scan either on the 7520 display screen to either the desktop, or even to a USB drive. Thinking that I needed to upgrade my driver I uninstalled the software and reinstalled through the HP download. Now, not only cannot I not scan, but I can no longer print. Apparently the IMac doesn't recognaize/communicate with the printer. So I unintalled again and tried to use strickly the CD software disc that came with the printer..again, no luck with communication. So I uninstalled the older version of software and reinstalled the downloaded software again. Nothing. I am frustrated and I don't know what to do and I am ready to pull my hair out. I have tried to print from Word..which says it cannot communicate with the printer; tried to print from Photoshop Elements and it doesn't even recognize there is a printer. Please tell me what I need to do here.

Hi sox68 , Thanks for getting back to me!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers.
Good luck and please let me know how it goes!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Bar code not scanned by scanner machine.

Hello!
Problem is there after print the report, bar code is not scanned by scanner.
Thank You.

Hi,
Do you use crystal report or standard Print Layout?
if you use Crystal Report, Normally we use font "Code39"
Try this:
Add asterick ( * ) between the text you want to scan.
e.g.
asterickDOCNO123456asterick
asterick is the symbol with no space in between.
and change the whole string font to Code39
nd.Q
Edited by: Andy Quipit Sayus on Aug 9, 2011 12:44 PM
Edited by: Andy Quipit Sayus on Aug 9, 2011 12:45 PM

After the new 10.9.2 Maverick upgrade, my Photosmart C4480 3 in 1 printer can not scan and save the file to desktop or documents. You can only see the image in the print preview area. Does anyone know how to fix this or when a fix will be out?

After Aple support downloaded the new 10.9.2 Maverick upgrade on my MacBook Air, my Photosmart C4480 3 in 1 printer can not scan a document and load the file on to my desktop or document file. (You can see the doc image in the preview but it doesn't save it.) Does anyone know an Apple fix for this or when the fix will be out? After hours of trying reloading, and the usual fixes, etc. Apple told me to call HP, and HP told me they don't support Mac. It does not seem honorable of Apple to put out an upgrade and not tell people it will destroy their scanning ability, and that the only thing to do is to buy another printer/scanner.

Have you tried using Applications/Image Capture to scan.
Vuescan often works.
VueScan
VueScan FAQ

HT1338 I have updated my new MacBook Pro for HP Photosmart All-in-One, but it still will not scan - it will print, but will not scan. How can I fix this?

I have installed the updates for my HP Photosmart All-in-One c309a. It prints, but will not scan. Tells me to update - I did that, but still won't scan. Any suggestions to make the scanner work?
This all worked perfectly with my old 2008 MacBook Pro.

Have you tried scanning from Image Capture or Preview?
A current driver is shown to be available for Mavericks (auto-downloaded):
http://support.apple.com/kb/ht3669#HP
But many people have found that manufacturer scanning control software doesn't work. They have to use the Apple-provided software.

All in one printer does not scan.

All in one printer model: HP Officejet 4500 G510n-z
Computer: HP 2310 Series Wide LCD monitor
The scanner does not scan. I think it is not connected or set up and there are no instructions in the manual. The printer and copier work fine. I ran HP Print and Scan Doctor and it could not detect a scanner. What can I do?

What OS and how's the printer connected?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
I already tried closing down everything and unplugging the router, then plugging the router and turning everything on again but it didn't help.

Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Acrobat 10 not Scanning all Pages from ADF (Automatic Document Feeder)

Acrobat 10 does not scan all of the pages from the Automatic Document Feeder from an attached scanner, and only scans some of the pages. The ADF works fine with the built-in Windows 7 Scan and Fax, as well as with HP's software, but it just won't work with Adobe Acrobat for whatever reason. The scanners that we are using are brand new, and the model is: LaserJet Pro 200 color MFP M276mw. The issue has been duplicated on four computers and two scanners, in a Windows 7 x64 Enterprise environment. A video of the exact problem can be found here: http://uncoolcat.com/work/LaserJet_Pro_200_Color_M276.mp4
Would somebody be able to help us resolve this issue?

Hi Varinder,
Thank you for the suggestion! We wound up figuring out a way to make their "full feature" software (which does include the TWAIN drivers) install mostly silently, and install only if they've connected the device locally to their computer, as noted in the other post that was submitted a few minutes ago. I really appreciate all of the help that you’ve given us!
In order to duplicate the WIA driver issue, use only the “HP LaserJet Pro 200 Color M276 PCL6 Print Driver (no installer)” (LJ-Pro-200-color-MFP-M276-driver-only-13170.exe) driver package. This driver only package doesn’t appear to have any of the files you mentioned in your previous post in the Scan_App folder for the TWAIN functionality (but those files are available in the “full feature” setup). We copied the entire “driver-only” folder to our plug and play driver folder, and the drivers automatically install. Once they get installed, there isn’t a TWAIN option anywhere to be found in any scanning application, just the WIA driver as far as I can tell. Adobe Acrobat 10 when using the ADF then skips some pages when scanning.
However, now that you’ve found the install files for the TWAIN driver for the scanner, this should be a non-issue for people as they can just install those and use TWAIN instead, so thank you!
Also, I find it rather amusing that you were able to help us with what appears to be an HP issue far better and faster than HP did or could. We spoke with seven people at HP, and not a single one of them pointed us in any useful direction or provide us with any useful information on the matter; had we followed any of their advice we would have lost countless hours (one person suggested taking the scanners apart and thoroughly cleaning the rollers, even though it was clearly stated they work fine from a hardware perspective with the full feature software installed and that they are brand new). So anyway, thank you. If you require anything else from us, let me know.

New color laserjet pro mfp m177 will not scan or copy

Product is new. The problem is that this unit will not scan or copy. I downloaded the latest drivers, but they would not install completely. I also ran thru some trouble shooting guides on the HP website, but still it doesn't work. It tries to make a copy, but it acts like it starts and then stops without completing the function. It's almost like the scanner mechanism is stuck. Anyone ever have this problem with a brand new printer?

Hello , Thanks for posting in the HP Forums, and welcome! I understand you are unable to make a copy or scan on your new HP Color LaserJet Pro M177fw MFP. I'd like to help you with this. Firstly, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers. If the issue persists, I would suggest download and installing the most recent firmware for your unit. You can download the firmware update utility here:HP Color LaserJet Pro MFP M177fw Firmware UpdateNote: You will need to connect the printer via USB to update the firmware, as any interruption during the firmware update can cause more issues. If this still does not resolve the issue, please let me know if you are getting some sort of error message on the screen or any blinking lights to indicate what the problem may be. Hope this helps!

HP Officejet Pro 8600 not scanning to computer

My HP Officejet Pro 8600 is not scanning to my computer HP computer, Windows 7. This has worked fine for quite some time, not sure what happened to change it. It is a wireless connection but the printer works, and I can scan to a memory card just not to the computer. The printer software doesn't give me the option of opening the scanner. Another program said the scanner is not enabled but nobody has touched the computer! Any suggestions in language I can understand would be greatly appreciated!

Too bad nobody answered yet. It sounds like some simple troubleshooting can help narrow down the problem, but I'm no expert and all I can suggest is to try posting the question to http://answers.microsoft.com/en-us/windows/forum/windows_7?tab=Threads.

HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scanning issues. I would like to help.
I would recommend powering off your printer and computer. Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in. Once it has begun broadcasting again, power on your printer and computer.
I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet 6700 very slow to print does not scan to Imac

I just purchased a new officejet 6700 from Costco it takes at least 10 min to print if at all and does not scan to Imac the current osx is snow leopard 10.6.8 using an airport time machine as a my wireless router / backup I have charter internet with ARRIS modem model # TM502G its also very slow to run any functions in the hp utility I did notice that the home network ip and printer ip are different don't know if that is an issue or not any help would be appreciated thanx.

Hello kennethburland,
Welcome to the HP Forums! I understand your concerns with your Officejet 6700 Premium.
What program are you printing from? Do you notice this issue occur from using multiple program(s)?
Please follow this entire HP document on Slow Printing. Make sure you choose your correct operating system.
You did indicate that your printer's IP address and your home network are different. The first three numbers of the IP address should be the same, but the last number(s) should be different. Please reference this HP document on Wireless Basic.
Are you receiving any error message indicating why you are unable to scan a document to your computer?
If you are receiving a "Connection Error", then please follow this HP document here. If the scanning software isn't responding, then follow this HP document here.
Please inform me your troubleshooting steps.
I worked on behalf of HP.

MG6320 not scanning

Similar Messages

Maybe you are looking for