Microphone level too low

It seems like the microphone input level on my wife's iPhone 4 is too low. People have trouble hearing her during her calls. Using the headset, speakerphone, or Bluetooth doesn't increase the volume, nor does covering up the noise-cancelling input on the top.
Using the voice recorder app, I used the same headset the same distance from my mouth to compare the meter volume against my 1st gen iPhone, and the input comes in at least 6dB lower.
Is this a defective model that needs to be returned? Or is this expected as part of the new design? My wife says she can't use it as a phone, it may have to go back.
It would be great if a future iOS update allowed us to adjust the input level.

My wife's iPhone 4 has the same problem concerning the person that she is talking to can't hear her very well at all. It sounds like she is down in a well or the microphone is far away from her mouth.
We have confirmed that signal strength does not appear to be an issue as it does the same thing with 2 bars or 4 bars. I have had her call me on my office landline, so we don't have the issue of two cell phones to cloud the issue.
She also has one of the vinyl or silicon covers that AT&T sold us the day we bought the phone.
She is right-handed, so some of the issues mentioned concerning problems covering up the antenna by left-handers is not a factor.
We are on the latest software revision - v4.0.1 (I believe that was the release we download to iTunes and installed onto her iPhone 4.
The only thing else we have noticed is that the volume of her call approaches a normal level after about 30 seconds into the call.

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