Microsoft Excel is waiting for another application to complete an Ole actio

Question

When I access Data Manager, I get the error message: "Microsoft Excel is waiting for another application to complete an Ole action."  When I click OK, I get another error: "Cannot download the dimension list from server.  Timeout expired.  The timeout period elapsed prior to obtaining a connection from the pool.  This may have occurred because all pooled connections were in use and max pool size was reached."  It never used to happen until recently.  I don't know what to tell the IT guys to do.  Thanks.

Answer 1

This is a known error in V5. I have had this error at almost every V5 customer.
The following solution (got it from support) solves it permanently.
Changes have to be made to the outlooksoft.config file and the connectionstrings in tblappsetinfo. Be sure to restart the server(s) after applying these changes.
1. In outlooksoft.config file of x:\OutlookSoft\Websrvr\bin folder on the web server change the following line:
<add key="Database_AppServerDBConn" value="Server=<servername>;Database=AppServer;Trusted_Connection=True;"/>
to
<add key="Database_AppServerDBConn" value="Server=<servername>;Database=AppServer;Trusted_Connection=True;pooling=false"/>
Please note that where I have <servername> you should put the name of your server ****
Also, add the pooling=false; to every connection string in tblappsetinfo.
I am sure this helps,
Regards,
Alwin Berkhout