Microsoft Office 2010 Presence Indicator Bubbles not showing

Hello, I'm an IT Specialist having some issues with Microsoft Outlook.
I work in a company which has +4000 users and i'm having an issue with only one of them. 
The outlook presence indicators that show the status of a person according to their Microsoft Office Communicator online status are not showing for the
user. She won't be able to see them when reading emails, when creating emails or forwarding them.
Troubleshooting done so far:
- Checked the indicator settings under File - Options within outlook, both are checked.
- Verified the registry settings for PersonaMenu and IM, they are both Ok and I even compared them with my own computer.
- Uninstalled/Reinstalled Microsoft Office 2010.
- Uninstalled/Reinstalled Microsoft Office Communicator.
- Downloaded latest windows updates.
If I log in with my own domain account to the user computer I will be able to see the indicators just fine. If I log in with her domain account on my own computer her account will work fine as well. The problem is only present with her account on her computer.
The user has no admin rights so they can't install/uninstall any software from the computer without IT doing it and we all have a corporate image so nothing should be different. I still compared the MOC version to my version and they are both the same.
We run on Windows 7 Professional.
I have checked several threads and forums on other websites and I haven't found the solution yet.
We are not using any other software as Skype or Jabber or Lync that could be causing a conflict with MOC and Office.
Any help?
Thanks in advance

Hi,
Go to the Registry, check the following key is set as below:
HKEY_CURRENT_USER\Software\IM Providers\Communicator] "ProcessId"=dword:00002458 "UpAndRunning"=dword:00000002
The "UpAndRunning"=dword:00000002 value indicates that this particular IM service is available for use.
If the key is set as above but the issue persists, since the issue is related to the user's account on one specific machine, I suggest the user create a new Outlook Profile to setup the account, check if the issue will be gone:
http://support.microsoft.com/kb/829918/en-us
Hopefully this will help.
Regards,
Melon Chen
TechNet Community Support

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