Microsoft Word Hangs When Opening Document From SharePoint 2010 Document Library

I am running into an issue where Word hangs when opening certain files from a document library. When the issue occurs, Word opens and hangs at the Downloading <Doc URL> stage. I have tried disabling the SharePoint plugins in IE and that
makes no difference. I can download a local copy of the file and open in just fine. The file in questions exists in a separate document library where it can be opened just fine (The file was copied to the library where the issue is occurring by
a Workflow). The issue also has only occurred on .docx files and not .doc, however, not all docx files are having the issue.
Does anyone have any thoughts on what might be causing this?
Thanks.

Hi,
According to your post, my understanding is that when you opened a certain files from a document library, it hanged at the downloading stage.
I tried to reproduce the issue, after coping by a workflow, the .docx files opened well in my environment.
Did the issue occur in other documents libraries? You can copy the files to a new documents library by workflow, then check whether it works.
For more details we also can check the SharePoint ULS logs.
C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\LOGS
Have you check your IE settings (Tools->options->connections->LAN settings->uncheck Automatically detect settings).
Please also use fidder tools to detect the process. You can download it by the following link.
http://fiddler2.com/
Thanks & Regards,
Jason
Jason Guo
TechNet Community Support

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1. The PCs do not have Microsoft Office installed, nor are we using the Office Web Apps. "Word Viewer" means the Microsoft Word Viewer application available here (http://www.microsoft.com/en-us/download/details.aspx?id=4) that is available
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Word 2013 running on a Windows 8.1 client is take 2 or more minutes to open a document from SharePoint 2013. Excel takes less then 10 seconds from the same site in SharePoint.
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http://sharepoint.stackexchange.com/questions/19390/what-is-slowing-the-opening-of-office-documents/9203
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/office-2013-products-slow-to-open/baf311b0-6a47-498b-9836-39e0c8b94c46?page=1
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Eric
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications

Sorry, we couldn't open...Error opening office documents from SharePoint 2013 in the desktop applications
One of our Managers encounters the error 'A problem occurred while accessing the Office document cache. Do you want to repair this problem?'
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The SharePoint site has been added to the trusted sites list and the set up assistant run from office 365
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Office 365 said
Reply by Rachel Zhang MSFT Support
Hi Alex,
From your description, I notice that the issue is related to Office client. We would like to help you, but I’m sorry that our forum does not focus on this scenario and has limited resources regarding it. However, we have a dedicated support forum where
the support engineers will help you with the issues about Office client:
Microsoft Office Community:
http://answers.microsoft.com/en-us/office/forum/office_2013_release?tm=1365567547805
Feel free to sign in to the Office community and click Participate->Ask a Question to post the question with the relevant information.
Microsoft Office Community:
Feel free to sign in to the Office community and click to post the question with the relevant information.
Office team said
Hello Alex,
Thank you for posting your query in Microsoft Office Community.

Check if other excel works fine
Do you have any script\macro in excel file
Check if all application pool on all servers are running
both office and IE should be same build (64 or 32 bit)
what is the error message in ULS log and Event viewer
If this helped you resolve your issue, please mark it Answered

Microsoft Word Hangs When Opening Document From SharePoint 2010 Document Library

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