Mid 2009 13" MBP PROBLEMS (customer service suggestions)

i have been trying very patiently but persistently to find out what has been going on with a recent repair and i don't feel like i am getting good answers so i am hoping for some advice related to Apple Customer Service. right now i feel like i am being kept in the dark by apple tech as to what is going on with my machine.
i have had the above computer since buying it almost 3 years ago and have always had to struggle with poor battery life (1 1/2 - 2 hours MAX) when only surfing on Safari and i have always gotten consistent beachball hangs upon opening Safari or Pages etcetera. at some point about a year and a half into owning it i ran a test with NOTHING ON at all and i got something shy of 3 1/2 hours. i've also had the usual issues with both the computer and the power pack being /extremely/ hot and with the fan noise being extremely loud.
since i am a returning mac user - and bought the laptop in order to convert the office fully over to mac OS - i did not get a chance to find the time to address these questions with apple until about a year into owning the machine.
the computer is now in the shop with a service battery alert and the genius bar (based upon my description of complaints) ran a set of tests and concluded they needed to replace the battery and the motherboard. based upon my extensive explanation of the persistent problems (and my pleas to take some time with the machine) they then apparently ran extensive tests after these two replacements and concluded that the computer was still failing.
so at this point it was sent off to a local facility in texas.
late last week i received an email from this facility indicating that they found no problems and asking for additional information. upon calling the phone number i was told that the genius bar manager discussed the situation with the facility and that they would be running further tests at the facility. two days later i received an email from the genius bar indicating that the computer was back at the genius bar and eveything was fine and it was ready for pickup.
at this point - and after having an extensive discussion with the genius bar on the phone - i have not been given any hard information as to why it was sent off or why it was sent back with no repair. however, i have been repeatedly told that the computer should be getting 5 - 6 hours of battery life (and ostensibly no beachball hangs) /if/ i don't use ChronoSync or Carbon Copy Cloner and that this was tested while running:
1. iTunes with Visualizer
2. Pages (with apparently no activity)
3. Activity Monitor
4. Safari (with a constant refresh)
5. Screen at 50%
i am concerned that i am going to get this computer back and i will again have 1 1/2 hours of battery life doing something normal like surfing Safari as i am concerned that the restrictions that they are placing on my usage are un-realistic for a pro level computer.
however, every time i try and discusss this with the genius bar i end up in a discussion about why they don't have any record or my bringing it in within the first year (i guess they say this since i say i have always had this problem but i haven't had the /time/ to troubleshoot this type of problem). i mean, i have always just taken the "path of least resistance" and dragged the power cord with me if i move from one room to another one with the machine. ALSO, mac tech is now telling me that the fact that i have a current version of Adobe Creative Suites loaded (i bought it at the mac store for $1200 but i only /ever/ use it on the mac pro) may be reason enough for poor battery life. if i try to explain that i am not using this software on the machine it goes nowhere.
in short, i don't feel like this computer has ever performed adequately but every time i try and address this i feel like i am either getting questioned about what i am saying or i am being provided an unrealistic set of restrictions for use with this machine.
does anyone have any suggestions for a good way to address this with the Mac Customer Assistance person who has been helping me shortly after the computer went to the genius bar? also, is there some set of terms or words or is there a technical report or something that i can ask for that will let me get some more insight into what they have tested, why it failed and then failed again and then apparently passed?
TIA

hi grant. thank you.
checking back in here. this has been a /very/ frustrating issue. it has also been technically much more complicated than i would have ever imagined. i have a 2006 mac pro with almost the same amount of ram in it (actually 13 GB) and i don't have any of these performance type issues.
anyway, does this answer apply as well if i neglected to mention that i bought 8 GB of ram to put in the machine about a year or a year and a half after buying it when i finally got a moment to deal with this? i just got so frustrated wasting all my time i figured it would be more cost effective for me to max out the ram. i mean, if i have the /MAX/ 8 gb of ram /already/ in the machine is there something specific to look for with respect to this article?
i guess i am having a really, really, really hard time imagining that my rather limited use of the laptop - when i do almost ALL of my production work on the desktop - is somehow too taxing for a circa 2010 pro line mac laptop with the maximum of 8 gb of ram put into it. i work so slowly and in such a limited manner on this laptop that i am talking about really, really mundane kind of tasks here. i guess the bottom line is that if i see one particular piece of software chewing up a lot of my 8 gigs then i know i can't run this software and get any decent performance?
ALSO - can you please tell me the best way to test all of this if i am looking to document it?
1. I fully charge the batter, DELETE any items listed in the startup items under users, shut down the computer, start up the computer and then turn on Safari and let the computer run on the desk without power and see how long a battery life i get?
2. then i turn on Pages and see if i get a beachball hang?
3. can i run some kind of benchmark test on my end?
4. other ???
THANKS

Similar Messages

I have a mid 2009 13'' MBP. I got the battery replaced in Apple store, It then stopped displaying the battery status LED. After some months of use my MBP died. I got it checked in Apple verfied Service centre and was told that logic board was to blame

I have a mid 2009 13'' MBP. I got the battery replaced in Apple store, It then stopped displaying the battery status LED.
After some months of use my MBP died outside USA. I got it checked in Apple verfied Service centre and was told that logic board was faulty.
After I came back to US I took my MBP to Apple store and was told that there is liquid damage in the system. My question is that if there was liquid damage why did my MBP stop displaying the battery status right after the battery was changed secondly why didnt the apple verified Service centre tell me that there was liquid damage afterall I paid them the money for diagnosing the problem.
Is there a process i can followup on this problem

These are question you would need to ask that service center.
This is a User to User forum. No Apple employees here.

Mid 2009 13" MBP iSight camera bad picture quality in photo booth

My daughter's stock mid 2009 13" MBP 2.26 ghz intel core two duo has a problem with the isight camera. The isight camera is built in to the screen. The isight camera works some of the time flawlessly and other times it comes out real grainy and with small colored pixels all over the screen like colored static (about 20% to 30% of the photo booth screen is affected but the rest of the screen outside of the photo booth app is unaffected). She only uses it in photo booth but we've tried the iChat app and the same thing happens there too, once she couldn't get the MBP to connect to the isight camera (it just showed a black photo booth screen), so she closed the lid of her MBP and reopened it and it worked. All of the software and firmware is up to date and we've tried resetting the PRAM and the SMC, it didn't do anything to fix the problem. It seems like there's a wire loose in the computer from the screen to the computer base, only because I can move the screen back and forth and the picture quality changes, the amount of static on the picture will move, go away or get worse. I had the screen changed in early 2010 (January or February) (the MBP was about 5 or 6 months old then) at the apple store under warranty due to dirt under the screen's glass (manufacturing defect). The photo booth picture static problem comes and goes, but here lately it comes more than it goes. The screen in general is in good shape and doesn't have any detectable problems with it, it has a good picture and no dead pixels, the problem seems to be only isolated to the isight camera. Can some one help with this problem? How long of a warranty is given on the warranty repairs (like the screen change they did in early 2010)? If apple does a repair on it and finds a wire that has rubbed the insulation off of it on a hinge causing a short and the isight problem, as a result of a sloppy repair from the first warranty repair, will they cover it under warranty again even if it's been over a year since they changed the screen? Also how honest will apple be if they do find out it is a problem caused from the first screen replacement, will they own up to their mistake? If I don't agree with apple's repair decision, can I get a second opinion from an outside source, third party, and if it's diagnosis different than apple's and can be proven, can I still get apple to do and pay for the repairs and labor if it turns out to be their fault from the first warranty screen replacement?
The reason why I'm asking is, I took my wife's white macbook in about a year ago for the famous cracked top cover replacement (under warranty) and when I got the computer back, the isight camera didn't work, so I gave it back, they took it apart a look at it and said there was nothing wrong with it and gave it back, then the screen wouldn't come on so after 4 hours at the Apple store they decided to send it to Austin, TX. for repairs (I'm in Ft. Worth TX.). Apple in Austin said it needed a new main board. They said the old one had water damage to it. We never had water anywhere near the computer, not even in the same room. It was working fine when we took it in, we took it in just to get the plastic top case, that cracks all of the time, replaced under warranty. And then they wanted us to pay for an $800 main board because some how while they were doing the top cover replacement it got water damaged. I argued with them and they finally gave me a one-time offer of them paying for half of the repair and labor or if I disagreed or left the store I would have to pay the whole amount if I chose to have the repairs done. So I ended up having to pay $467 for a year old macbook main board that was water damaged in their possession during their repairs. I like Apple and their products but I am worried about giving my daughter's MBP over to them for repairs because of this incident, it's an honesty issue with how honest they will be with what they find because they won't give back the old parts for analysis by a third party to verify their diagnosis.
Thanks for any info and advice anyone can give.

Hi,
As a personal note I find long posts like this hard to read if they are not broken up in to paragraphs.
As I say it is a personal thing.
I can give you some information about the camera and laptops over the past few years.
Basically in early Laptops of the MacBook Pro and MacBook range the cable did tend to fray at the point where it passed through the hinge. It did take a well used laptop that had the lid open and closed frequently to cause this. (your 2009 model might just be in that group - I have no firm dates or models I am afraid)
Later models have this rerouted so that this does not happen.
However the cable has then tended to get pulled from the camera end and become loose.
This On Line Self fix site has pages about some models (The one I have linked to may not be yours)
I have linked in to later pictures in the sequence but there are navigation points to work back to the start.
Note:- they use pretty specifc specialest tools as well in these pics.
Doing this would certail Void any Warranty you have left.
From Posts mainly in the iChat and the iSight areas I have gathered that it seems common for Apple to replace the Screen as a whole rather than fiddle with getting solely at the camera.
Apple has this article on Trouble Shooting an iSight
Basically it says try several apps then try logging in on another Mac User account to see if it is App based or User based or in fact System wide.
If System wide then resetting the SMC/PMU is the only suggested fix. (Which I did read you had done)
In addition to that I would add that testing should be done in different lighting conditions.
Lighting in the evening or dark that is good enough to read buy is not always good enough for the camera or is not illuminating the right areas.
Some people have reported that Starting the computer in Safe Mode (then Rebooting afterwards) seems to help. (it clears out some caches and starts up with reduced extensions)
As to actual Repairs and any Warranty that may still be in place I cannot say.
I can say that when people post about problems with repairs a certain stores someone else will tend to post that their experience was different.
You seem to report two different experiences with the two computers yourself.
10:24 PM Thursday; July 14, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
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 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

No boot condition after upgrade to 10.8.3, EFI 1.6, Mid-2009 15" MBP 2.53Ghz

Hi,
I've got a Mid-2009 15" MBP. After I upgraded to 10.8.3, my computer got into a situation where, upon waking from sleep, it became unresponsive, and then gave me the "no entry" sign after I hard-rebooted it.
I took the drive out, put it in an external enclosure, found that it booted via USB. I then put the drive back in the computer and to my surprise, it booted and worked properly -- for about a week, at which time the problem recurred.
Some more detail: a while back I upgraded the HDD to a Seagate Momentus 7200 750GB, model ST9750420AS. I encountered poor performance, spinning beach balls, refusal to wake from hibernate, etc. I came upon the EFI 1.6 monster thread (https://discussions.apple.com/thread/2054387) and downgraded my EFI to 1.6 and kept it there. Everything worked great for more than a year, until the 10.8.3 update and no boot.
It looks like some people who downgraded to 1.6 are having issues with 10.8.3 as well, but with an HDD/SSD in the optical drive (https://discussions.apple.com/thread/4895074). I can confirm I'm having issues with it when the optical drive is intact and I'm using a SATA HDD in the HDD bay. This is a supported configuration (my owner's manual even has instructions for upgrading the HDD).
The second time it happened I tried what the folks in the second thread above did and downgraded to 10.8.0, then upgraded to 10.8.2. I can say that at this time it seems to be working. So my questions are:
1) Is 10.8.2 the last Lion update this MBP will ever be able to install?
2) Has anyone who was previously running EFI 1.6 / 10.8.2 had this issue and had success with the 10.8.3 / EFI 1.7 combination (upgrading both at the same time)?
3) Has Apple or anyone else found a definitive list of HDD/SSDs that work reliably with this rather finicky logic board/disk controller?
4) Anyone else running EFI 1.6 / 10.8.3 having a similar experience? Should I be worried about the longevity/integrity of my hardware at this point?
Thanks. Please chime in especially if you have a similar configuration/experience.
Alex

Try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About

Mid-2009 13" MBP says "not charging" but seems to be slowly charging with power adapter

I have a mid-2009 13" Macbook Pro with 8GB RAM. I have the odd situation of the power indicator on top right of screen showing that the power adapter is plugged in, but the percentage indicator stating that the laptop is "not charging." I have been working on the computer for several hours and the laptop has only charged to about 27 percent according to the battery health application that is runningI have. It says the battery has gone through 281 cycles and is 2.4 years old. It suggests the battery should still charge to 92 percent of its potential. The battery is warm as is the power adapter cube, so something is happening. The little light on the end of the power cord is green but only two of the little green dots light up on the left edge of the computer.
Any ideas if this is a battery, laptop, or power adapter problem? Unfortunately, I don't have a second power adapter to test that idea. Thanks for any suggestions.
doug

Recalling another similar thread, I can recommend you thoroughly clean the male and female MagSafe connectors. The gold pins and pads must be shiny bright and totally debris free. Use a Q-Tip moistened with alcohol, disconnect the power brick beforehand. Also, make sure the rubberized area around the connector in the Mac, where the magnet lies and the steel ring around the cable connector nestles, is completely free of anything that can prevent the two from fully mating and ensuring a tight grip. Here's more info, look at the pics on #7: http://support.apple.com/kb/TS1713 (click on the triangles to have them drop and show the pictures)

Macbook Pro 13" Mid 2009: back light problem

Hey guys,
I was hoping you could offer me some advice.
My 13" Macbook Pro from mid 2009 has been having some backlight issues. Sometimes, after opening the screen, the backlight won't turn on. If I shine through the Apple logo on the back with a torch, you can see the log-in screen, so I'm pretty sure the problem lies with the back light.
I have tried ressetting the SMC and PRAM, yet that hasn't helped. The only way to get the backlight to turn back on is to remove the cover, unplug the battery, hold the power button for 5 seconds, plug back in the battery, put the cover back, and then turn it on.
So far I had to do this every 2 months or so, yet now the screen seems to die more and more often. As you can imagine, it's quite a pain having to go through this process over and over.
Again, any advice to fix this issue would be fantastic.
Thanks!

I appreciate the response, but my issue does not appear in the linked article as a reason to reset the SMC. Resetting the SMC seems like something too radical to fix something that should "just work". My MBP generally takes too long to wake up or doesn't wake up at all. If it doesn't wake up, I hold the power button and restart. Very annoying, since my wife can resume work on her PC faster coming out of Windows 7 hibernation mode.
Thanks, Apple!

Customer Service Suggest premium service

Hey guys I tried calling customer support to initiate an RMA since my Ultrabay gt650m GN35 isnt being detected through device manager after working for a few months. I told the service rep what my problem was and then after being on hold briefly he said that i should contact Premium Support to assist since customer support do not handle accessories and theyll make the judgement for the RMA. WOOOOW I dont want to pay money for a person to help troubleshoot when I almost am certain its a hardware issue. What are my options?

Hi and welcome to Lenovo Community.
Sorry that you are having this problem. Is there a warranty on that? Did you try to contact Premium Support to ask what your options are?
ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro
If you find a post helpful and it answers your question, please click the "Accept As Solution" button.
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SpywareHammer

MacBook Pro (mid 2009), strange display problem

Hello everybody,
This is my first post here, so thanks everybody who will read my post.
In February 2010 I bought two MacBook Pro 13 inch, for me and my girlfriend. Both of them are still working awesome, just one of them seems to develop a problem. I will try to detail it here, just that it's pretty strange even to explain.
When I look close to the screen, in seems that the colors in the images (web page elements, photos and so on) are not smooth (when changing from one color to other) rather they have very sharp edges. Next, when I look at the open menus (ex. the Apple menu in the left corner) it has some horizontal tiny lines. More, when I move the mouse over some elements (like the icons in the bar) some small square appears (like a net). I did reload the Mac and I was able to stop the same small squares over the Mac logo while booting. They are bearly visible, but for sure are there as I compare with the other Mac which has no such problems. This small squares net can be seem all over desktop and it seems that it flickers at around 2 seconds (there, not there, there...)
I know that it may be hard for you to understand, so later I will try to add a screen capture, if you don't understand my issue.
I do not have this issue if I connect an external monitor! So, I don't believe is from the graphic card / chipset.
If anybody encounter this kind of problems please give me an advice. Please consider the following:
- I'm pretty good with technical stuff, so don't be shy to give technical details
- I don't have Apple Care
- I have been already to two authorized centres (I live in quite a small town in Austria); one told me that they will open in 3-4 months, the other told me that they can send it to Vienna, but it will take about a month and will be very expensive around 700-750 euro (aprox. 800-850$). How they know it will be expensive if they don't know the issue?!. I assume that they mean full replacement of the display, but in this case I would rather sell it for spare parts and buy a newer one
- There is another authorized repairing centre at about 60 km from my city, I will try to make them a visit tomorrow, still I would glad if somebody can give me a hint.
- As I extended the memory in my Mac (2GB to 4GB) I know the layout inside the unibody case, just if you want to tell me to check some cables (btw, this with the memory upgraded is the one working, the other one was never opened or technically touched in any way).
Thank you all and have a nice day!

OK, if anybody is curious, here is the outcome. I took the device to an Apple authorized repairing center and they told me that the display it's the problem. I didn't get details (but I'll ask when I'll pickup my device) if the LCD was damaged, or some cables, but they said the whole display need to be replaced.
The prices (in Euro, but you can make the conversion)
- the initial checkup and problem identification: 80 Euro (I have to pay this only if I choose not to repair the device at their service)
- the repairing (display + work): 500 Euro
Not to happy to pay such an amount of money but what can I do?
Nevertheless I want to believe that this was somehow bad luck, as I have more than four Apple devices that run just fine.
Best regards,
Calin

Why does my 27" LED Cinema Display only display maximum resolution of 1920x1200, when my Mid 2009 13" MBP says it supports up to 2560x1600?

When I have my MBP connected to my 27" LED Cinema Display, my display settings only show a maximum resolution of 1920x1200, when the specs on both my MBP and Display say they they support up to 2560x1600? Am I missing something?

I finally decided to just take my MBP down to the Apple store and see what would happen if I connected it to one of their new ACDs. At 1st, the guy at the Genius Bar told me that my MBP only supported 1280x800 as a maximum resolution. I told him that was for my MBP screen, and not an external monitor. Finally I convinced him to let me connect my MBP to one of their monitors. Low and behold, looking at the Display settings pane I saw some addtional resolutions, including 2560x1600!
So, now I have confirmed that my MBP can drive an external monitor to a resolution of 2560x1600, using just the single mini displayport connection. I just have to figure out what's wrong with my ACD. Suspecting that my older ACD might not support this higher resolution, I did finally discover that my model only supports a maximum resolution of 1920x1600.
Sorry for all the confusion...

17-inch Mid-2009 MBP Barely Turns On Anymore

Hi Everyone,
     I'm having an issue with my mid-2009 17" MBP that has been progressively getting worse over the past few months. When I first noticed this problem I was noticing that my computer was not turning back on from sleep. I would open the lid and I would get nothing. The only way to get it to come back on was to hard force it off by holding the power button and then restarting it. Interestingly this only happened though if the computer was sitting long enough in standby (>1hr). If the computer was put in standby and I came back to it a half hour later it would come right back on without issue.
     As time went on, it eventually got to the point where pressing the power button once was no longer turning it on anymore. I would have to press the power button about 3+ times before it turned on. As the issue progressed further, I would have to press the power button 15-20 times before it would turn on. After a couple more weeks a new issue started: instability. After getting the computer to turn on (which up until this point when I got it to turn on it stayed on and functioned fine), it would last for about 3 min then completely shut off, so again the power button pressing begins. Next time it would last maybe 7 minutes, and then finally on the 3rd time it would become stable and not turn off again (and the computer continued to function perfectly while it was running). So today I'm at the point where I consider myself lucky I even have the computer on now as I type this, as I must have pressed the power button 750+ times (seriously) in effort just to just get it to turn on. I actually thought earlier today the computer was finally gone.
     I'll do my best to explain what happens when I press the power button: When I press it, I briefly see the white power light turn on and then shut off instantly. I can hear the fans in the computer begin to spin up (which can be visually confirmed), but immediately shut off. No picture, nothing. This is basically what happens about 97% of the time. The other 3% is that I get the computer to turn on (white screen actually shows up), but it doesn't even get to displaying the Apple logo before it shuts off. I get no beeping so I can't even an error code out of it, and no power light consecutive flashing either.
     My computer has gone through some upgrades/replacements over the years, but I don't think that's related to this issue. The only mods done to this computer are an upgraded Seagate 750GB 7200rpm HDD (came with a 500GB), and I have upgraded the ram to 8GB (Crucial) from the 4GB it came with. I have tested the RAM in another computer so I know it works fine, and I'm pretty sure I would get an error code if it didn't. Otherwise I have done no other modifications to the computer. Also as a note, my battery is in need of service (so it says), so maybe that could be related? If I connect the AC adapter I still have the same trouble so I kind'a doubt that but I don't have much experience with this issue.
     So, does anyone know any tips or tricks that I can use to try and revive this thing? I'm way past my 3-year protection plan so warranty is out of the question at this point. My personal hunch is something related to the power supply on the motherboard is no longer functioning properly. I really hope I'm not screwed here but I got a bad feeling about this...
Many thanks,
Alex

Please make a Genius Appointment and take it in for service.

Horrible Customer Service! And a 33 month old BB problem continues to exist!

I have been a Verizon Wireless Customer for over 7 years. I have been a Blackberry user for even longer. In November of 2008, I switched my Blackberry World phone for the then new, Blackberry Storm. I kept my same phone number, had no previous problems with the World phone or any calling issues, etc. I just thought I might like the latest and greatest. Almost immediately after getting the Storm, I started getting these strange 1 way audio problems. When I say 1 way audio, I mean, I could here the other person on the end of the line, but they could no longer here me. It was strange and it happened infrequently. After about two weeks of having the storm, I decided that I really did hate not having the qwerty keyboard and so I took the storm back and got the BB Curve. Again, noticed that I had the same 1 way audio problems and contacted VZW customer service. After sending me out a new phone and several customer service calls, VZW opened a trouble tickets. It was never resolved and conveniently closed, with Verizon saying they could not duplicate the problem. I was not experiencing dropped calls. I still had full bars, was still connected to the party on the other end of the line and it was happening in a bunch of different places. I went thru this with the Storm, the Curve, the Tour and the Bold, all with this same sporadic one way audio, all with multiple different Blackberries being sent out to me, because Verizon was sure it was the Blackberry and not them! Customer service suggested, on many occasions, that I switch my phone number. WHY??? It didn't happen the first 3 years I had the phone number. They also, had the audacity to suggest that I switch to a different platform. HUH??? All of the sudden, I'm the only one in the neighborhood, who cannot have a blackberry phone, because it just no longer works for me???? Numerous tickets were open and no one would ever get back to me. I couldn't get a VZW Tech to call me back if my life depended on it. Call with one way audio were hounding me and VZW told me to mark my calls, where this happened. Did all of that and they still couldn't find the problem. The one way audio even happened when I was on one of the many calls to a Verizon Tech....yet they still could not "duplicate" my problem. To this very day, they still have not found a solution. After many months of dealing with Verizon (or not dealing with them, because they wouldn't call back) and researching new phones, I decided today, to try out an Android platform phone, just to stop the madness. I called VZW and told them which phone I wanted (I needed something that would have a long battery life, had good reviews, etc) and they told me that I could NOT have the Motorola Android 3, but I would have to take a reconditioned Droid Pro instead. I explained to them in no uncertain terms, that I was unwilling to pay for this change, as it's been an ongoing issue, that Verizon failed to ever fix or even acknowledge. While I was getting stuck with a phone that I really don't want, I was completely tired of dealing with these issues, Verizon and my understandably irritated customers. After the phone order was placed, the Verizon Customer Service guy, tells me that I have to return my Blackberry, within 10 business days or I would be charged for it. WAIT!!!! I don't even really want to change to an Android phone, I just want to try one out and see if this is going to give me the same issues as the BB. Why do I have to return the Blackberry? And why did Customer Service wait until we were almost finished with the conversation to unleash that little bit of information?? I would have never agreed to getting an Android, should I have known they were going to make me give up my BB too. No, I don't want the Android phone just to have an Android. I want Verizon to figure out what is wrong with my phone in the first place, but it's not going to happen!!!! So, I was really left with no alternative, but to try another phone. I have never gotten any compensation, in the almost 3 years this problem has been going on. I have not asked for anything, except for Verizon to fix an issue that is clearly their problem. We have another Verizon phone in our house and another line somewhere else and we have no problems with the other phones. I have had at least 10 different blackberries in the last 33 months and all have had the same issue. Quit blaming the phone VERIZON. Don't ask your customers to give up their phone numbers and change platforms, all because of your incompetence. I NEVER write reviews or go into any kind of forums, etc., but I've had it!! Customer Service ignores the issues. I didn't even know that any of the tickets were closed, until I called back with a ticket number, only to find out that the issue was unresolved and because of this, they had closed yet another ticket. To me, the fact they are making me return my Blackberry, just to try out another phone, is beyond comprehension. To top it all off, at the end of each of the conversations, the guy had the nerve to ask me if all of my needs were met, due to the issue. Lol! Yeah, they were all met! Why ask that question to someone you know that is completely ticked off at you????

Pepsio07 wrote:
I'm sorry, but when does swaping from a Blackberry Bold to an Droid Pro (certified pre-owned) qualify as an upgrade?
Secondly, I've had my phone number for over 7 years. It worked just fine for over 3 of those years. Why should I have to give up my phone number? It's not only a personal number, but a business number as well. I have more than worked with Verizon to figure out this problem. Done way more than my share and for anyone to say that I'm unwilling to work with them is beyond belief. I have marked every single call that has gone bad. I have turned off my phone for a period, to see if it was the network. I have switched Blackberry's numerious times. Why does everyone just jump to changing a phone number? Say I did this. What are they going to do with that phone number? It goes right back out there for someone else to have. That's what Verizon told me. If that's the case and the next person who picks it up has no problem, then it wasn't the phone, or me, or the number.
Oh, and Verizon has spent a lot of money trying to fix my problem?? Well, I've spent a ton of money myself, paying for a phone that doesn't work, time and energy switching from Blackberry to Blackberry, and not even mentioning the amount of time I've spent trying to figure out this problem, to no avail!
If something didn't work for 4 years I would be willing to try something else. Then again I don't run a business from a cell phone..

What are worthy upgrades for my mid-2009 MBP?

My 13in Macbook Pro is coming to the end of its AppleCare warranty and is currently in the shop for freezing issues. The thing ran great when I first got it but its really starting to show its 3 y/o age now. I have six more years of graduate school/training to do and I hope to use this laptop as long as possible but I'm wililng to make minor upgrades. With that, which of the following things do you think would upgrade speed/functionality
It's the mid-2009 13in MBP with:
2.53ghz Core 2 Duo
4gb ram
250gb HD at 5400rpm
The obvious things to me are the 4gb ram and 5400rpm hard drive. I could go up to 8gb ram (I like a lot of windows open) or get an SSD drive. I want an upgrade option that will signficantly improve the performance.
Thanks for any advice!

OWC offers what they call a "data doubler" http://eshop.macsales.com/Search/Search.cfm?Ntk=Primary&Ns=P_Popularity%7c1&Ne=5 000&N=7854&Ntt=data+doubler
It is a mount that you can use to replace your MBP's optical drive with a hard drive. What I would recommend is installing a smaller less expensive SSD and moving your current HDD (or a newer larger traditional HDD) over to your optical drive's spot. They also make conversion kits to turn your superdrive into an external USB optical drive. You're computer is most likely out of warranty, but it wasn't this would certainly void your warranty.
My personal disclaimer, only endevour to upgrade something you're completely comfortable executing.

Mid 2009 13" macbook pro battery 60watt hours vs 63.5w??

I have a mid 2009 13" mbp, and as they do, the battery has been getting weaker and weaker. Having check the serial codes I ordered one online which I have fitted.
When I plugged the computer in to charge, the LEDs on the side flashed 5 times ( which Apple indicated means the battery is not charging/fitted).
I opened it back up and realised its the 63.5 watt hours battery I have been sent, not the 60w.
My question.... can they be used interchangeably or will I need to order a new battery?

Yikes! There are Apple Guys, and there are Apple guys. You need to call back and speak to a different one. I spoke to two different Apple techs about setting up an Airport Express. One was very knowledgeable and answered my questions very clearly. The second one was very ignorant and gave me a lot of incorrect information. Good thing I had already spoken to the first one and knew that it was possible to do what I wanted to do.
If you get another tech who doesn't know anything, ask to speak to someone who does, like a product specialist. Usually if you are more than 1 hour from an Apple Store, they will set you up with a local AASP, which in your case would either be Best Buy or the other AASP.
If no joy, ask to speak to Apple Customer Relations. They may possibly be able to help you with this.
In the meantime, here is a link for troubleshooting MagSafe connectors:
http://support.apple.com/kb/TS1713
However, it sounds like yours has a problem that is indicative of a faulty adaptor, and you may be able to get it replaced at no cost if Apple determines that the problem is due to a manufacturing defect and not due to damage caused by the user. The way it usually works is that they will charge your credit card and send you a new adaptor. Then you send yours in, and if they determine that it is faulty, then they will refund the credit card charge. This may be the way to replace the power adaptor since you at least have a chance of getting a free replacement.
As for the battery, they should be able to arrange for a battery test at your local AASP. It would be good to know if the battery is actually defective or if its strange behavior is somehow due to the faulty power adaptor. So you want to lay in a good power adaptor and see how it works before replacing the battery.
Good luck!

-10810 Error on new Mid 2009 MacBook Pro

I posted this response regarding the -10810 error that I am getting in another thread (see below), but I thought I would post it here too since I'm not sure if this is hardware related. Is anyone else experiencing this?
http://discussions.apple.com/thread.jspa?threadID=2017744
I get the -10810 error after about 5 or so minutes. No application will launch and i will need to log out and then back in. I tried the suggestion of resetting the launch services and that did not make a difference. I will run the disk utility tonight and see what happens.
I just got my mid 2009 17" MBP last week and ran the migration assistant on the initial boot to grab my files from my G4 Powerbook. I'm wondering if this may be the root cause? I did not have the Migration Assistant copy any applications from my G4, but I did have it do my documents and my network settings. Everything seemed to be fine for a few days and then all of a sudden I started getting the issue. I was just wondering if the PPC to Intel migration might have something to do with it.
A couple applications that I did install and run for the 1st time on the new MBP "about" the same time as I started noticing the issue is XMarks and Handbrake. I uninstalled XMarks and Handbrake last night and shut down but have not rebooted yet. I dont know if that could be the cause either. I have been using Handbrake for a couple years and never had any issues on my G4. I thought I would try and work my way backwards.
Thanks for any help or advice
Craig

Just an update. I did a complete fresh re-install from the disks that came with my MBP. I wiped out everything just as it came from the factory. Copied all my files over manually and so far so good. No errors! I'm thinking it had to be something that was brought over from my Powerbook G4 when I used the Migration Assistant. I have seen many posts (now that I am looking) that say to not use the Migration Assistant when copying from an old OS to a new OS (eg., Tiger to Leopard) like I had done. I dont know if this is always the case, but it seems to be in mine.

Purchase RAM for Macbook Pro 2.26GHz Intel Core 2 Duo Mid-2009

Hello,
I need to upgrade the current memory(2 GB) of my Macbook pro (2.26GHz Intel Core 2 Duo Mid-2009) model..Can someone please suggest where I could purchase and what is the maximum and optimal that I could buy.
Also I reside in India, so should I get it online or from the apple store which is like 100 km (nearest) from my place .
Thanks
Shubham

You can buy them oniine if you wish to do so. Buying it from Apple is a good idea but would cost more, and since it's 100km away, after your gas = more money.
The maximum you can install is 8GB. Your RAM specs are 1333MHz - DDR3 - 204PIN SODIMM.
Check here for current prices online and compare to the price Apple sells them in your area.
If you're not in a big rush - then buying online is a good idea.
Good luck

Mid 2009 13" MBP PROBLEMS (customer service suggestions)

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