Mighty mouse replacement

Hello,
I have an Intel iMac 20" in January, so it's still covered by the 1-year warranty, plus I already bought an AppleCare Service plan.
So, I was just wondering, my Mighty Mouse works fine, except for the fact that the scroll ball doesn't always scroll, you have to push it a little harder than usual for it to scroll in any direction.
Is this a good enough reason for Apple to replace it if I take it to the store or are they likely to just say no? Also, how can I request a replacement without taking it to the store?
I tried looking for an open thread about this, I'm new to these forums, sorry if this is not the right place to ask.

I would try get a replacement, its not fit for its intended purpose so you should be entitled to one. It's a fault with the product.
I would suggest ringing technical support and talking to them. When I got mine replaced they sent me a new one and I sent the old one back.
One think to know is that on the wireless mighty mouse, the serial number is under the batteries, on the wired one it is on the bottom near the back. The Apple tech I spoke to insisted the wireless one had the serial on the bottom, so don't always take there word for it.
If it is easy for you, I'd take it to the store, if they say no then ask to speak to the manager, they generally just agree to get you off their backs. Keep insisting it's their fault and they must replace it. They rarely offer to repair might mouse's (plural of computer mouse's is in-fact mouse's, not mice!!).
If they insist they won't at the store, then go home and ring up. Keep pushing them and take it further up the ladder to the highest manager until they say yes! Be polite but firm.
Let us know how you get one.
Regards

Similar Messages

Can't get Mighty Mouse replaced with AppleCAre warranty

I need to get my mighty mouse replaced and I am still in Applecare warranty and I've done this process before. I enter my serial number and go through the online service process and when I finish and hit "submit" it says error and I should try again at a different time. I tried last night, I tried today, I tried it in Safari, I tried it in Firefox, still doesn't work...

Why don't you just call them?
George

Wireless Mighty Mouse Replacement

I dont know to whom I have to start begging, to actually get this done... But for the love of all that is good on this Earth, can Apple PLEASE replace my wireless mighty mouse, with a wired mighty mouse.
I've only owned my iMac for a few months, everything works fine, still covered under Apple Care, I just need to downgrade this mouse. The weight of this thing and how quickly it runs through batteries is becoming an issue for me. I'm a Tech Lead for a support call center, and regardless of policy I know this can be done if the right person gives the green light for it. You guys can keep the difference in cost, I'll provide whatever information is needed, I just really want to downgrade this mouse to the wired version...
*PLEASE PLEASE PLEASE*
Thank You,
Charles

Hi Charles
There is no one from Apple here, this is a user to user forum!
To contact [Apple|http://www.apple.com/support/contact>
You can buy a wired [Mighty Mouse|http://www.bestbuy.com/site/olspage.jsp;jsessionid=53ME3JZIH4IJZKC4D3PFAF Y?_dyncharset=ISO-8859-1&id=pcat17071&type=page&st=mighty+mouse&sc=abComputerSP& cp=1&nrp=15&sp=&qp=&list=n&iht=y&usc=Computers&ks=960] at Best Buy for $50.00
Or on line at [amazon|http://www.amazon.com/Apple-MA086LL-A-Mighty-Mouse/dp/B0007Y79E4] for a couple of dollars less.
Dennis

Mighty Mouse replacement procedure

Old mouse is dead.
Bought new mouse.
Does not automatically re-register itself with bluetooth!!!
How do I get it to register? Don't have a USB mouse either.

I'm assuming you got another Bluetooth Mighty Mouse, there are instructions it came with so it would be a good idea to follow those.
If you don't have them start System Preferences, Keyboard & Mouse, Bluetooth tab, Setup new device and then follow the instructions from there. Make sure the new mouse has fresh batteries correctly installed.

Odd mighty mouse problem...applecare replacement?

This morning my mighty mouse(cable) was having a scrolling issue most likely caused by gunk-buildup. I gave it a cleaning, the way I usually do, although I used a different cloth(which might have NOT been lint free) after this cleaning, the scroll ball felt odd against my middle finger, than it normally does, kinda like it was 'lower'.
Because of this, it won't scroll properly AT ALL, if I attempt to scroll up or down it sorta feels like it 'skips a beat' and will not scroll down or up a page more than a few centimeters. I gave it several additional cleanings using my 'usual' cloth this time, but it sorta feels like the ball is dislodged or something. Shortly after, I found that whenever I attempted to close/open a file/window, the mouse would not respond at all and any additional clicks within my browser opened that secondary scroll-4-point arrow thing, it was completely unusable, and would not let me open/close/initiate ANYTHING afterwards.
I had to use my wacom in order to do anything, though was relieved it wasn't a problem with my mac since the pen stylus/wacom mouse still worked fine. I was able to get into my mouse settings, and oddly enough disabling the 2 side grey buttons, fixes most of the problem, but i am still unable to scroll via the scroll wheel and while these 2 buttons are disabled, it won't 'right-click' at all.
Did I really mess up the mouse that bad by using a different, probably non-lint free cloth? and if so does apple care cover the replacement of a mouse?

AppleCare replaced my Mighty Mouse. I took it to an Apple Store. The guy at the Genuis Bar took it to the back room to attempt a cleaning. I was not asked if I tried to clean it.
Unless your "non-lint free cloth" was wet toilet paper or paper napkin, I don't think it would cause this problem.

What wired 2-button mouse do you recommend to replace Mighty Mouse?

I’m looking for a wired 2-button mouse to replace the wired Mighty Mouse I got with my new 20” iMac purchased a year ago. I will appreciate any recommendations for a comfortable trouble-free mouse. Before I switched from a Windows machine to the iMac I used a Logitech MouseMan Wheel that was not only reliable but very comfortable to use. I’d like to find something comparable for use with the iMac.
Bob

Wow, that was fast. I can't find the button to click on for "helpful" for your post. Where did the button go? It did work on some earlier posts from you, but not all. Anyway, it begins to feel like we're almost out of the woods!
So a broadband router it is. I have zero motivation to try routing between IP subnets, happily.
Nice to have affirmation of the RV0041. It seemed to be the highest level before jumping all the way to Cisco. Yeah, the Telenet firewall configuration requirement on the Zywall 5 was something to choke on. Oh—I did find one review on it. The writer, an IT tech, emphasized in all capitals that a user has to have extensive knowledge of configuring these things BEFORE getting a Zywall. So the Zywall seems to also fit squarely into the IT pro department. On the RV0041, I thought the Gigabit switch feature was very fine.
Actually I have the software firewall "NetBarrier" installed already. Kind of sounds as if a lot of the functions of a network appliance are largely duplicated by NetBarrier. It's given me alerts in real time for attempted port scanning, for example. I do want fast page loading, so the performance lag using a network security device seems like a marked disadvantage.
Would a combination of NetBarrier and the RV0041 largely provide equivalent protection compared to a network security device? I'm willing to live with less protection to an extent to avoid slowing things down.
Once again, many thanks indeed

Suggested replacement for (old) Mighty Mouse?

I'm pretty sure I don't want either the Magic Mouse or the trackpad.
What I want is a third-party mouse that
a) is similar in size and profile to the Mighty Mouse--NOT thicker, like all of the mice on display at Best Buy;
b) has an ordinary scrollwheel that doesn't get dirty and quit working in six months--I don't care about side scrolling, just vertical;
c) has similar enough sensitivity both for the mouse and scrollwheel functions that with the control panel, I can adjust it to work about the same.
Suggestions?
Any idea why the Microsoft Arc Touch only says it works with Windows? Anyone tried it with a Mac?
(I don't want the Magic Mouse because if I'm going to do gestures, I want all or nothing, not half a loaf; because it gets bad reviews; and because it needs a battery. I don't want the TrackPad because I've tried it and don't like it, and because it doesn't work well enough for art, drawing, photo-editing--if I bought a TrackPad I'd need to buy a Wacom tablet or something, too).

I'm currently using a WoWpad which sounds like what you might be currently using as well. It's a very thin plastic matierial and has a texture on it...and it works great but the texture feels a bit rough and makes a rubbing noise when you move the mouse across it. I'd like to find something a little smoother and quieter that works just as well. Tried using my old fabric pad and the mouse goes all over the place-very erratic without me even touching it-like it has a mind of it's own!

Mighty Mouse no longer working properly

The Mighty Mouse has been irritating me quite a bit because the scrollbar frequently stops working. Usually, the cleaning method provides a temporary solution (very temporary considering I've lost count of the number of times this has happened) but now, something different has happened. While trying to use the cleaning methods suggested, nothing worked. I kept on trying and now, not only does the scrollbar not work but the buttons don't work, either. Whenever I try to left- or right-click, my dashboard keeps popping up.
Maybe if Mac could make a mouse that we could open up and fix, this wouldn't be a problem...

Well there you go then.
Contact Apple with regards to a replacement as I do believe the mouse has a 1 year warranty.
Luck-
-DP

Does apple care warranty cover mighty mouse?

hi.
as many has experienced, i experienced problems with scrolling up and/or down w the mighty mouse. i tried to clean it with a few methods, and the one that worked was when i used a clean piece of paper, turned the mouse upside down, and rubbed it forwards and backwards several times.
unfortunately, it now seems that i might have solved the scrolling problem (but its slowly not scrolling as well already!). but i cant activate the 3rd button anymore. i press down on the ball and instead of activating the 3rd button, it right clicks or left clicks instead.
i also notice the ball is not as smooth as before. there is some fraying on the surface of the ball.
my intel imac has apple protection care plan till june 2009. can the mighty mouse be replaced?

Actually in 2 months my Mighty Mouse will be 3 years old.
*Isopropyl Rubbing Alcohol* and a clean old T-shirt.
http://en.wikipedia.org/wiki/Rubbing_alcohol
I have an air compressor with an air drier on it, you can buy canned air at any electronics store.
http://en.wikipedia.org/wiki/Gas_duster
No, like Kenichi say's nail polish removers are way to strong and drinking alcohol is way to sticky.

Mighty Mouse will not scroll

I've had this wireless Mighty Mouse for almost a year now and it won't scroll down. I've read how to clean it but it still won't work. Does anyone know how to take it apart so I can get at the scroll wheels. On other mouse's I've had this is what I needed to do to clean the wheels so it would scroll again. But with this MM I can't see anyway to take it apart.
I love the mouse, but can't see spending 75 bucks a year to replace it.

If you dont want to open your mouse, get a small can of contact cleaner from Radio Shack or similar. While holding down the ball with a finger nail spray switch cleaner into the gap created by depressing the ball. Immediately roll the ball in all directions to clean the contacts within. Repeat two or three times and you should be back in business for a couple of months. Contact cleaner is expensive so get a small can, it will last you a long time. It the can comes with a small spray tube (usually attached to the side of the can) use it as it will help to get the cleaner to where it is needed most.

Returning a Mighty Mouse

Hi everyone
I bought a wired Mighty Mouse back in April and while its great when it works, i have to clean it at least twice a month. Now the scroll ball wont work when scrolling down. It used to work when i cleaned it but now it just wont work.
I find paying £40.00 for something which only works for some of the four months unacceptable and I dont want to take it apart to clean it as that will void the warranty and it may break.
Would I be able to exchange it for another one at the Apple store I bought it from? I still have the receipt but not the box.

bobster999 wrote:
thanks for the replies folks.
i'll see what they say when i phone them in the morning, then i'll see if i can take it apart and clean it.
If you take it apart (for which it was not designed) you will void the warranty.
When I had mine replaced under AppleCare, they invoiced me for the replacement. As soon as they received the original mouse they cancelled that invoice = free replacement.
But you are right, they only work for about 6 months. For the past year or more I have used a cheap Logitech B110 mouse. No cleaning. No problems whatever. Cost one quarter of the price of an Apple mouse.
The Logitech has only one drawback: it is black! Solution: use it on a black mouse pad, so nobody can see it!

Mighty Mouse scroll ball problem

I have had this Mighty Mouse for about a year and a half and the only problem has been the scroll ball. Every once in a while it won't scroll down. I was told to hold it upside down and rub the ball good with a wool cloth. Basically every time it did the trick. Now it won't scroll down anymore (it scrolls everywhere else though). Is there something broken inside? Is there anyway to take it apart? Not being able to scroll down is quite annoying and I'd love to be able to do it again.
Scrolling down, the ball moves but doesn't make the little clicking like sound like it does in any other direction. Any advice?

Hi. Sometimes using a clear spirit such as denatured alcohol (or vodka...) instead of the water suggested here
http://docs.info.apple.com/article.html?artnum=302417
helps - but I've had one that wouldn't be fixed, and was replaced. Good Luck.

Mighty mouse scroll ball behavior

Less than a week ago, I bought a Wireless Mighty Mouse. I thought that it was having trouble scrolling right, so I took it back for a replacement. This one seems to have the same problem.
The problem seems to be that the mouse has a hard time scrolling right. To scroll up, down, or left, I only need to put the slightest pressure on the scroll ball. To scroll right, I need to press the ball about halfway down. It's not that it's a problem per se, but the user experience is just off enough to be frustrating. As a small note, the mouse makes different noises when scrolling up, down, and left, versus scrolling right. For scrolling UDL, it makes a small clicking noise. Scrolling right makes a sliding noise. When I push the ball in further and scroll right, I get the clicking noise.
As I said, I've gone through 2 mice in less than a week. I thought the first might have been a fluke. Not that I've run into two with the same "problem", (and from two different stores), I wonder what's going on. It seems like it could either be a manufacturing defect that affected a whole batch, or perhaps this is the expected behavior. I can't imagine that my fingers are so oily that they would have gummed up the ball instantly. And yes, I have tried just about every cleaning method.
So the questions are: how does your scroll ball work? How much pressure do you need? And has anybody had problems only with scrolling right?

bytecrafter - I did some searching and found out a few tips that solved the problem for me.
First, I blew compressed air into the scroll ball. I pushed down on it with my fingernail so that the air could get into the crack.
Then I used a damp, lint-free cloth to rigorously clean the scroll ball, while the mouse was upside down. Apple has a video (and instructions) of this here:
http://docs.info.apple.com/article.html?artnum=302417
Hope that helps.

Does anyone here have a defective mighty mouse?

I got one, and called apple couple of times not only for the issue, but also for the investigation, they ask me create a new acct, restore the whole system.... finally they replaced it for me... but after couple of days using, just found this one is also not good.... dont know if they give a new one? or just the mighty mouse born w/ bugs....
ok... here is my problem..
i really think to put two grey buttons on the two sides of the mouse is innovative and handy, but the problem is those two buttons just "too smart"... whenever I move the mouse, it's "Expose - all windows"... really annonying... right now I have to disable the functions for those 2 buttons.. I do have applecare, but just dont know if I can call apple to replace this one again? or maybe after the replacement, the same problem? Anyone met the same problem? Is this a general defect for mighty mouse? sigh...

I'm left-handed. Would you please pubish a photo to show how you use the mouse? I wanna know if I hold the mouse in a wrong way...
I'm right handed, Miky, but as the mouse is symetrical, I guess the idea is pretty similar.
Like this:
Not this:
Cheers
Rod

Mighty mouse

does anyone else have a problem with the wireless mighty mouse. Mine some times has a problem with the scroll button. Sometimes it will scroll side to side and up BUT not down. i tryed to clean it, i restarted my iMac, i took the batteries out of the mouse, what do i do next? the mouse is only 2 months old. is there a way to take the mouse a part to clean it?

does anyone else have a problem with the wireless
mighty mouse. Mine some times has a problem with the
scroll button. Sometimes it will scroll side to side
and up BUT not down. i tryed to clean it, i restarted
my iMac, i took the batteries out of the mouse, what
do i do next? the mouse is only 2 months old. is
there a way to take the mouse a part to clean it?
I suffered similiar issues. Initially, switching the mouse off, waiting for the "connection lost" message to appear then switching it back on seemed to cure the problem for a while. Finally, it would not scroll down at all. I called Apple Care late one afternoon and after a some tests including (re)cleaning the mouse Apple agreed to replace it. It arrived by noon the following day. My initial disappointment was offset by the excellent service I received. I think the answer to your issue is replacement.
IMac Mac OS X (10.4.8) MacMini,MacBook

Mighty mouse replacement

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