Mighty Mouse Scroll Issue - Application Specific

So, I just got a bluetooth Mighty Mouse and have a strange issue. I have one program where it simply won't scroll? All other programs function properly, so I have a decent connection. It's just this one database program (Panorama), which runs our business applications that won't scroll?
I already have a BT Mighty Mouse on my laptop and it works fine with this program? Any thoughts as to where to begin trouble shooting? I've tried everything I could think of and don't know what else to try.

No help huh? I have spent literally hours trying to figure this out. One solution, which I can't try is reinstalling the software for the bluetooth wireless mouse. This really ticks me off...I just ordered this machine and it arrived a couple of days ago, set it up and all is fine except for this issue. I'm going through the package shipped to me by Apple (I upgraded my keyboard and mouse to bluetooth when I configured the machine and ordered in online from apple). THERE IS NO DISK FOR THE WIRELESS KEYBOARD OR MOUSE IN THE PACKAGE!!! What the heck. Shouldn't there be? I can't seem to find the software anywhere on line, so how am I supposed to reinstall the software to see if that clears my problem? Aaaahhhh.....

Similar Messages

  • Mighty Mouse Scroll Issue

    I have a strange problem with my mighty mouse. On my Mac I have 2 separate logins - both with admin. The scroll up and down works with one of the logins but not the other. I have tried over and over with both logins, turning the scroll on and off but it remains the same. It's obviously not a mouse problem - does anyone know what may be causing this?

    I found this : Mouse won't scroll for one User but works for another  :  answer posted by a knowledgeable user.
    While it doesn't match your issue exactly, its similarity indicates a possible solution. Easy enough to try anyway.

  • Mighty Mouse Scroll Issues

    I have a strange problem with my mighty mouse. On my Mac I have 2 separate logins - both with admin. The scroll up and down works with one of the logins but not the other. I have tried over and over with both logins, turning the scroll on and off but it remains the same. It's obviously not a mouse problem - does anyone know what may be causing this?

    Isopropyl alcohol.  Preferably 95% but I've done this with the typical 70%, so whatever you have in your medicine cabinet.  With Mouse unplugged (powered off, battery removed for wireless mice,) put the mouse on a paper towel and pour a small amount of alcohol over the ball.  What you are trying to do is get some alcohol down past the ball and into the internal rollers, which have some gunk on them that you're trying to remove.  Isopropyl alcohol will not corrode the electronics and will help loosen and break up the gunk.  Roll the ball and pour a little more.  Repeat a few times.  You will want to let everything dry as much as possible before using.  Thus pouring a small amount and not the whole bottle and not "dunking" the mouse in a bowl filled with isopropyl alcohol.  Do that only if you get really desperate, but if you do, then let it drip and air dry afterward.
    There is not much space for the gunk to be "flushed" out so eventually this may not work.  At which point you can look on Youtube and see several tutorials on disassembling the mouse.  The mouse is glued together so this is not without risk.  You may end up just buying a replacement mouse so just be prepared before attempting disassembly or even the alcohol.
    (In case you're concerned, isopropyl alcohol has been used for cleaning around electronics for many, many, many years.  Used to clean water/syrup/milk/juice damage since it doesn't corrode the circuit boards.  While it generally doesn't conduct electricity, it was generally discouraged to use it on live equipment for various reasons.  And due to skin irritation, gloves often were used, but in this case with the mouse and the small amount being used, it's up to you to whether you want to use gloves and eye protection.)

  • Mighty mouse scrolled not working

    Hi,
    My mighty mouse scrolled has broken i can't scroll up and down neither right and left.
    Please help me.
    Thank you

    First, try System Preferences/Keyboard&Mouse/Mouse and make sure your scroll settings are correct.
    Second.. How to clean a Mighty Mouse (not with jeans)
    Carolyn
    Message was edited by: Carolyn Samit

  • Mighty Mouse Scroll Ball always breaks

    Hi, I have a 2 month old iMac, and This has been a problem for about 6 weeks, but I haven't gotten around to posting it. My mighty mouse scroll ball breaks repeatedly and I have been fixing it, but it is a real pain. Don't suggest not using my mighty mouse, because I love and hate it, I love how it has multiple buttons, but hate how the scroll ball breaks all the time, can someone help me?

    It just needs cleaning. Use a damp cotton rag and vigorously move it across the mouse ball. Do this for about 30 seconds. BTW, there are instructions in your owners manual about this. This is from page 63 of your Users Guide:
    *Cleaning Your Mighty Mouse*
    You may need to clean your mouse from time to time to remove dirt and dust that has
    accumulated in the scroll ball area. Hold the mouse upside-down and roll the scroll ball
    vigorously with the cloth that came with your iMac, or another clean, soft, lint-free
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  • Mighty mouse scrolling problems

    I'm having trouble with my mighty mouse scrolling. It was working fine now not. I just replaced the batteries after indicatortold me to do so. I've tried re-loading the software (though the install routine called it an upgrade).

    Mine wont scroll down.
    Up, left, right no problem.
    If I put the mouse near my ear I can hear a soft clicking when I scroll up, left or right, but no sound when I scroll down.
    I have tried cleaning and pressing hard, etc.
    I just got off a 47 minute troubleshooting session with apple support and they finally agreed to replace it. I can't believe how nontechnical and unknowledgeable the level 1 support at apple is. It was clearly a mechanical trouble and I described it very clearly, yet they insisted on making me log into other accounts, check preferences, replace batteries, etc. On top of that I was put on hold several times while the tech checked with others about what to do and filled out forms, etc. I have to say I really am not happy with apple support based on this and all previous experiences. On top of this I have to give a credit card# as collateral until I send the defective unit back. If that is the policy why don't they save the 47 minutes and just process the replacement just like the cell phone companies do??
    Oh well. Good luck to all of you with your mouse problems..

  • Mighty mouse scrolls down but not up

    why is my mighty mouse scrolling down but not up on my browsers?

    Usually it is accumulated crud: skin oils and flakes of skin and dirt, but some have been accepted for repair by Apple. Occasionally a restart fixes the problem. If not there was a recent discussion that yielded several promising suggestions:
    http://discussions.apple.com/message.jspa?messageID=2248877#2248877
    These included cleaning the ball with a soft cloth, cleaning the ball with a baby wipe, and disassembling the mouse to thoroughly clean the interior.

  • Mighty Mouse scroll ball has issues

    I've had my Mighty Mouse for about a month of standard use, but suddenly the scroll ball will no longer scroll down (up and side-to-side are fine). I've carefully cleaned the ball, to no avail. I understand that some others have had issues, but that their issues remain unsolvable (they contacted Apple Support for an exchange).
    1) Can any one tell me the number to call Apple (from the USA)? I haven't been able to find it on the site map (all the support numbers are associated with AppleCare).
    2) I only noticed the problem after the upgrade to X.4.4. Could that possibly have anything to do with the problem?

    Hi Jessica,
    It could be a software or a hardware problem, I had the same problem with my MM but made the mistake of disassembling it.
    Take the mouse to another Mac and see if it works, then you'll know it's a MM problem.
    When you roll the ball do you hear a slight clicking noise? This would mean the ball is making contact with the rollers.
    Maybe the ball needs to dry or be cleaned with rubbing alcohol (as it evaporates)
    You would call the AppleCare number, and yes they might give you a headache about AppleCare, but tell them you have a hardware related warranty call.
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    What's good to do occassionally is to clone your boot drive, this way you can boot off a slightly older version of the OS to sort through bugs like this.
    It also makes a good backup method.
    http://homepage.mac.com/hogfish/Personal11.html

  • Mighty Mouse Scroll Down Issues

    Hello, I have a wired Mighty Mouse that I use with my Mac Mini. For awhile my mighty mouse will scroll up, and side to side but it will not scroll down.
    I have used a lint free cloth and tried cleaning it vigorously upside down with the felt cloth as well as other objects with no luck. It is not within coverage so I was wondering if anyone has had some other resolutions for this and please no answers like "Buy a new mouse". I have another mouse but I want this one working.
    Thank you for your time

    Isopropyl alcohol.  Preferably 95% but I've done this with the typical 70%, so whatever you have in your medicine cabinet.  With Mouse unplugged (powered off, battery removed for wireless mice,) put the mouse on a paper towel and pour a small amount of alcohol over the ball.  What you are trying to do is get some alcohol down past the ball and into the internal rollers, which have some gunk on them that you're trying to remove.  Isopropyl alcohol will not corrode the electronics and will help loosen and break up the gunk.  Roll the ball and pour a little more.  Repeat a few times.  You will want to let everything dry as much as possible before using.  Thus pouring a small amount and not the whole bottle and not "dunking" the mouse in a bowl filled with isopropyl alcohol.  Do that only if you get really desperate, but if you do, then let it drip and air dry afterward.
    There is not much space for the gunk to be "flushed" out so eventually this may not work.  At which point you can look on Youtube and see several tutorials on disassembling the mouse.  The mouse is glued together so this is not without risk.  You may end up just buying a replacement mouse so just be prepared before attempting disassembly or even the alcohol.
    (In case you're concerned, isopropyl alcohol has been used for cleaning around electronics for many, many, many years.  Used to clean water/syrup/milk/juice damage since it doesn't corrode the circuit boards.  While it generally doesn't conduct electricity, it was generally discouraged to use it on live equipment for various reasons.  And due to skin irritation, gloves often were used, but in this case with the mouse and the small amount being used, it's up to you to whether you want to use gloves and eye protection.)

  • Mighty Mouse scroll ball problems

    I wondered if anyone could help me with a scrolling issue with the mighty mouse. Some days scrolling works vertically up and down and other times just one direction. I dont believe it is due to dirt in the mouse - it seems software related and is sporadic in its operation. Any advise you could give would be welcome
    Thanks
    Nick

    DP, that is what worked best for me in the past.
    After months of problems with the scrolling ball, and after trying all the suggestions found on the web, this method of using a white sheet of paper was an excellent one: my MM was again clean and working as if it was new!
    However, be careful about it: don't push too much when running the MM upside down. Eventually, yes, the gunk will come out, but the ball would go down-inside the case if pressed too hard for too long. It happened to me when using this method for a second time, and I was in the need to disassemble the device in order to correct this, and I think that's exactly what I was trying to avoid in the first place.
    Hope it helps.
    JJ

  • Mighty Mouse scroll wheel support

    Is it possible to use a Mighty Mouse's scroll wheel to scroll in Shake as in any other OS X program? It's not responding for me (nothing scrolls, and I have to manually drag the scroll bar up and down). Is there a fix for that? (Even better, can I also use the scroll wheel for panning around the node view, timeline, etc. instead of middle-click+dragging? That gets tedious.)

    O~ho! I got it to work, actually. You can install SteerMouse (http://plentycom.jp/en/steermouse/) instead of Apple's driver, and you configure it so that, at least in Shake (it allows per-application configuration), the scroll wheel is set to "x scroll" instead of "acceleration scroll". Huzzah! Shake's interface is now a bit less awful!

  • Mighty Mouse Button Issue

    Hello,
    First, let me apologize if it is not the proper section to post my question. I didn't find a relevant section relating to mighty mouse.
    I recently was having problems with my scroll on my wireless mighty mouse so I rubbed the scroll ball on a blank sheet of paper, and it worked fine. However, now my left click and right click buttons do not work. They work but they perform what I set for button 3. Whatever action I set for button 3 be that Expose, Desktop, Dashboard, etc it is performed by all 3 buttons now. I am afraid I might have pressed the mouse harder than necessary when cleaning the scroll ball. And now I believe it's stuck pressed permanently. However, when I turn my button 3 off, I can only left click but no right click.
    I don't feel too excited to jam open my new mouse, so I was hoping if there are any work arounds this issue. Please help.
    Many thanks!

    I fixed it! I just cleaned it again on a piece of paper, not being so rough this time, and it's working properly again.

  • Help with Bootcamp (Speakers and mighty mouse scroll wheel not working)

    So I just loaded bootcamp onto my macbook but I'm having some problems.  First, my scroll bar on my mighty mouse doesn't work when in Windows.  The only help I've seen online has been for those who haven't yet loaded windows.  Can I still download a driver that will help me out?  My speakers also are not working and the Realtek driver that everyone said worked for them didn't work for me.  Advice?

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    https://bugzilla.mozilla.org/show_bug.cgi?id=686228
    With luck it will be fixed in a future version.

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    I just got my new G5. Apple's new Mighty Mouse doesn't seem to work right with the main apps I use. You can't use the scroll wheel to zoom the view, in either Photoshop or Cinema4D (3d app). I tried turning off horizontal scrolling in hopes that it would fix the problem. Nope. No zoom. Can you remove the Might Mouse driver so it is just a two button/vertical scroll mouse?
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    Doh! I thought that was on by default. It still doesn't work in my 3d app though, but I found out that is a know issue and the latest update should fix it. Thanks for your help.

  • Why isn't my wired Mighty Mouse scrolling down?

    Some days like right now my wired Mighty Mouse that came with my late 2007 20" aluminum iMac doesn't want to scroll downwards. The scroll ball scrolls upwards and sideways perfectly but doesn't want to scroll down. Why is it doing this? I tried cleaning the area of the scroll ball but still nothing. Please don't say that I need a new mouse.

    I have the same problems with my less than six weeks old 24" iMac & two yr old macbook: i always wipe my hands before using them. I have tried most suggestions on this forum and others to no avail.
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    At this time, I actually prefer using an old cheap wired mouse that was in storage .
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