Minimum steps required for Change Management and Incident management

Hello experts,
Does anyone have a check list of the absolute minimum steps required for getting Change Management and Incident management functioning in Solution Manager.
I just need it to function with creating changes and incidents and be able to assign them, change their status and close them.
The purpose is to get an idea if this is something for us to use. If we then find it useable, then we will go for a full scale implementation using official guides, education etc.
I just need an absolute minimum guide for demonstrating the functions, and if you guys have any recommendations, things we should pay special attention to or other experiences feel free to tell me.
Thanks in advance.
Regards,
Kenneth

Hi,
There are a number of Blogs in the SDN about Charm and ServiceDesk, explaining first steps and more.
Check these to start:
http://wiki.sdn.sap.com/wiki/display/SM/ChangeRequestManagement
The Complete ChaRM Solution
Change Request Management scenario: Usual questions and known errors
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
Regards,
Jan

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    CIN Setting:
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    Real Estate Management (RE)
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    Treasury (TR)
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    Definition: ARE-3 document
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    Definition: condition-based excise determination
    Definition: formula-based excise determination
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    Definition: formula-based excise determination
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    Return ->
    Definition: basic excise duty
    Definition: additional excise duty
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    Definition: additional excise duty
    Definition: special excise duty
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    Definition: countervailing duty
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    Activities
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    See also
    SAP Library -> Logistics -> Country Versions -> Asia-Pacific -> India -> Materials Management (MM) -> Condition-Based Excise Deter
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    Note
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    Definition: tax rate
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    See also
    SAP Library -> Logistics -> Country Versions -> Asia-Pacific -> India -> Materials Management (MM) -> Condition-Based Excise Determination
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    Specify G/L Accounts per Excise Transaction
    Use
    In this IMG activity, you assign the excise and CENVAT accounts to G/L accounts.
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    · Company code
    · Chart of accounts
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    Requirements
    You have already:
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    · Defined the excise groups
    · Maintained the transaction accounts
    Activities
    For each excise group, assign the excise and CENVAT accounts to G/L accounts. For most businesses, one set of accounts will suffice for alltransactions.
    Note
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    Define Processing Modes Per Transaction
    Use
    In this IMG activity, you specify which processing modes the user can use in the various Incoming Excise Invoice transactions.
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    Standard settings
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    · J1IEX_P
    This transaction is for excise supervisors: they can change, display, cancel, and post excise invoices.
    · J1IEX
    In this transaction, users can capture and post excise invoices, as well as displaying, changing, and canceling them.
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    If the standard settings meet your requirements, do not do anything.
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    o Proc. mode: Specify what the users of the transaction will do with the excise invoices.
    o Active: Select this indicator to activate the setting.
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    Define Reference Documents Per Transaction
    Use
    In this IMG activity, you specify for each combination of transaction and processing mode which reference documents you want the users to be able to use.
    Activities
    If the standard settings meet your requirements, you do not have to do anything.
    Otherwise, add the entries that you need to the table: For each transaction, make one entry per combination of processing mode and reference document. Activate each entry for it to work.
    Definition: excise invoice reference document
    Logistics - General (LO)
    A document, in India, that you refer to when you enter an incoming excise invoice.
    If you have already posted the goods receipt, you can use the goods receipt document as the reference document. Otherwise, you can use the purchase order (or another purchasing document, such as a be a contract or a scheduling agreement).
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    Definition: excise invoice reference document
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    Activities
    For each rejection code, enter a code and a description. You can also specify whether the excise duty in the invoice is to be posted to the CENVAT on hold account, instead of the CENVAT clearing account.
    Specify Which Movement Types Involve Excise InvoicesUse
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    Note
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    In this IMG activity, you specify which excise group and series group you want to appear in these fields by default. You can make separate settings for different combinations of sales organization, distribution channel, division, and shipping point.
    Activities
    This activity is optional, unless you want the system to automatically create outgoing excise invoices when you create a customer invoice.
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    Requirements
    Before you continue with this activity, work through the following activities:
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