Misled about free 1GB promotion, not a happy camper

VZ:
Back in early September when the iPhone pre-registration opened, I wanted to take advantage of both the 1) iPhone trade-in program (for the 6/6 plus) as well as the 2) free 1GB promotion for each new smartphone purchased, and so I switched over to a More Everything plan (which re-entered into a new 2-year contract -- I was previously out of contract), and purchased 4 new smartphones.
After waiting for about a month, the phones finally arrived, and I have gone and activated one of them. I logged onto my account expecting to see an extra 1GB added, but nothing. So after some searching around the forums here it appears that the 1GB promotion expired on 9/30??
If this is true and I can no longer get the 4 x 1GB on my account, then I am going to be extremely upset. When I was placing my order for the 4 phones on the phone with a sales rep on 9/13, the rep had distinctly mentioned that I would be eligible for the 4 x 1GB. HOWEVER, first of all, he/she failed to mention that the promotion would end on 9/30. Secondly, he/she also failed to mention that that would be a problem for me since all 4 phones which I ordered would only be shipped by mid-to-late October. Had I known that I would not be able to get the 4 x 1GB because I would not receive the phones in time to activate them before 9/30, I would have strongly considered switching carriers, especially since I was already out of contract at that point. But unfortunately, now I'm stuck in a new 2-year contract with no 4GB that I was assured I would get.
Is there someone who can clarify or correct this issue?

So after several weeks of back and forth via AndreaS_VZW, I am glad to say Verizon has come through and resolved my issue. It was by no means an overnight process, and there were some hiccups along the way (not AndreaS_VZW's fault by any means), but thanks in large part to AndreaS_VZW I am now back to being a happy camper.
Kudos to AndreaS_VZW for her patience and professionalism throughout my ordeal. I also appreciated the fact that she provided me with unsolicited status updates during the process. Hope anyone else facing similar issues will have as much luck as I did.

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