Missing Desktop CICAL service book

I have a Canadian Rogers Torch 9180, software 7.0.0.254, platfirn 5.0.0.451, available KB 167173.
The phone is activated on our cloud Blackberry Administration Service with Exchange 365 and for some reason the CICAL service book is missing on the device so any calendar invites are blank. I have followed BB article KB10594 and on the BAS tried resending the service books. On the device properties it does say that the last transaction was delievered and nothing I can see has failed. Obviously since the CICAL book is missing I am unable to delete and undelete it as per the KB article.
We only have one default IT policy and others are on it without any issues. And yes I have double checked that nothing is disabled in the PIM sync in the policy. We do not have any Groups setup, everyone is under the default group.
Not using any other calendar apps on the phone. In the BAS it does say that the Wireless calendar is Disabled but there's no way I can see in the BAS to enable the calendar.
I've searched the forums and google and found nothing that has helped so I'm hoping someone has a suggestion. I have not tried removing the device from BAS and reattaching it as I've had bad luck doing this with other devices in that I can't get them back on BAS after it's been removed.

try this
Wireless calendar synchronization appears to be disabled on the BlackBerry smartphone
also
Clear the BlackBerry smartphone Calendar and then turn on calendar wireless synchronization from the BlackBerry smartphone by completing the following steps:
On the BlackBerry smartphone, open the Calendar.
Open the Calendar menu and select Options.
Type the following command:
rset
Choose Yes when prompted by the following question: "This will erase your Desktop calendar, and reload it from your server. Continue?"
Under Calendars, select Desktop.
Verify that Number of Entries is zero.
Change Wireless Synchronization to Yes.
Exit and save changes.
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Similar Messages

Missing desktop connectivity service in my BB 8320

I am not able to connect my 8320 via bluetooth to the desktop. After searching in the forum, I found a very detailed procedure (KB04132). The precedure indicades that the bluetooth options in the blackberry should have desktop connectivity service selected. When I review the options I found my 8320 does not have that option to be selected.
How can I get that option back?
My BB is a private phone not connected to an enterprice system. I have a laptop with Windows Vista SO. I was able to connect a BB bold to my computer using bluetooth following the procedure described in KB04132.
Any help can be much appreciated.

Hey hansthieryt,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you send me a private message with your PIN number so I can investigate further?
Thank you.
I look forward to your reply.
-ViciousFerret
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Service Book missing

Hi everyone, I do a hard reset or delete my device (Curve 8320) and the phone missing or delete several service book, I compare with other Curve 8320 and missing a lot of book services. What can I do to fix it? I have a problem to connect to Facebook, Google Maps, others. Is it possible that is the problem? Service book missing? Do I have to call my carrier (Movistar Venezuela)?
List of current service book:
WPTCP,BrowserConfig,WAPPushConfig,WPTCP,WPTCP,BrowserConfig,MMS
List of service book on other 8320:
YHO,BBIMConfig,BBIMConfig,BBIM,BBIM,BBIMConfig,CMIME,CICAL,
CMIME,CICAL,KEYNEGO,KEYNEGO,WPTCP,BrowserConfig,WAPPushConfig,WPTCP,WPTCP,
BrowserConfig,MMS,IPPP,BrowserConfig,LbsConfig,OTASL,BrowserConfig,BrowserConfig,
IPPP,PROVISIONING,BBIM
How can I do to fix it?

1. Options > Advanced > Host Routing Table > Menu > Register.
2. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot
if still nothing...
3. resend your service books from your carrier BIS site.
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
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App World Error - Blackberry Identity & Missing Service Book

Carrier: Sun Cellular Philippines
Model info and OS version :
Blackberry 8520
v5.0.0.1036 (Bundle 1682, Platform 5.2.0.104)
File Free 111788476 bytes
Did a battery pull fix your issue?
No
Apps installed and their version:
Advance OS and LED v12.1.2
Dropbox v1.0.55
Blackberry App World v3.1.2.32
Blackberry Application Center v5.0.0
Blackberry Maps v5.0.0
Blackberry News v1.0.1.7
Blackberry Protect v1.0.10.25
DocsToGo v2.0003.030
Facebook v3.0.0.15
YM v2.5.63
WLM v2.5.63
QUESTIONS:
My App World cannot download any app. It shows an error 40820. As per reading the KB article, it may be because of the Service Book of App World which is missing at SERVICE BOOKS. Since there are no instruction on how to retrieve the said service book, I restorted to using this RIM SOFTWARE for SuN CELLULAR.
http://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=5BF73BC6C6E6775D472621264309A...
I thought it will just verify the integrity of all the apps on my BB8520. To my surprise, it reloaded the whole OS.
After the reloading of the OS, I experienced a problem when downloading again from the App World. It searches for Identity. So I looked at the Option>Applications>Add-On. To my surprise there are no "Blackberry Identity" installed. Even by checking the Option>Blackberry ID, I can't seem to find the Blackberry ID.
I tried to find any installable version of this "Blackberry Identity". What I found OTA seems to be uninstallable. It only shows an error when installing.
The Specific error is "907 COD error".
I also encounter this error today when I tried to re-install some RIM applications such as BBM. In an unknown reason, after soft reboot, the BBM was uninstalled in my phone.
To sum it up:
1. How to repair the Blackberry Identity so that I can possibly use the App World and restore my Apps?
2. How to restore the Service Book of Blackberry App World?
3. How to fix 907 COD Error even though the link that I'm checking is from the RIM site [which I think should not be buggy]?
*Note:
Ihave done and read all of the Possible KB articles posted here for the said errors.

Hi and Welcome to the Community!
Oh how I do wish you'd provided a complete list of all the KB's you have already tried...for you see, that's the only way to be sure if what I'm about to tell you is redundant or not! But, alas, lacking the information, I choose to risk it.
KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
KB29300 "A BlackBerry Identity update is needed" message appears when launching BlackBerry App World 3.1
Perhaps the steps in those KB's will be useful.
As for the 907, sometimes that is caused by an on board IT Policy preventing the installation of certain things. Is your BB part of a BES environment? If so, you will need to talk to your BES admins as they control, well, everything. If not, then it is possible that there is a latent IT Policy on your BB...how did you acquire it, please? Brand new? Used?
Good luck and let us know!!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Service book are missing for BBM

hey i have a BB 9380, most of the service book to use BBM is missing on this phone, therefore i am unable to use this for BBM.
can i enter these service book manually or connect to a BB site and download it to my phone?

Hello!!
With a strong carrier network signal (e.g., not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...and to ensure that you are subscribed to a data plan from them that is adequate to enable the services you desire. BBM is a BB-proprietary service, requiring subscription to an adequate data plan.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Missing CMIME service book

sorry if there's a post already that is the same as this one. i just have a problem with my bb9320. i haven't used it for a while but i did the security wiped on it. now that i wanna use it seems like CMIME service book is now missing and i cant set up any email. it wont allow me to click email account on set up page. i tried to go to routing host under advance set up and click on register now. still got no CMIME address book. called ISP and was advised that they already send service book and i need to wait 15 mins and do hard reset. still got nothing... please help..

Hello x_x_x6 and welcome to the BlackBerry Support Community Forums.
To clarify, when you go to Setup>Email Accounts, you are unable to open it? Or you cannot select Internet Mail account?
Can you send me a private message with your PIN? I can investigate for you.
Thanks!
-HMthePirate
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Cant find Desktop[SYNC] in Service Book in my Curve 8900?

Trying to restore read-only Address Book database on the BlackBerry 8900, but cant find Desktop[SYNC] in Service Book?

Hi TheSommelier,
You should only have this service book on your device if you are or were previously on a BlackBerry Enterprise Server.
As a workaround you could also backup and security wipe the device then attempt restoring the address book once again:
http://www.blackberry.com/btsc/KB02318
If it still fails there may be an issue with the backup.
Cheers,
-FB
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Click "Accept as a Solution" for posts that have solved your issue(s)!

Service book contents

hi all,
do you know a service book what contains? (bis)
do you have a article or documents?
thanks
best regard
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From the Knowledge Base here:
http://www.blackberry.com/btsc/KB03151
Note: For information on service books that do not appear in the table below, contact your wireless service provider.
Service Book
Functionality
5 Click [BrowserConfig]
Contains settings that are used by the E-mail Settings icon to create a new BlackBerry® Internet Service account or maintain an existing one
5 Click [IPPP] or 5 Click [WAP]
Contains routing information that is used by the E-mail Settings icon for BlackBerry Internet Service accounts
Browserconfig for IPPP [BrowserConfig]
Contains settings for the BlackBerry Internet Browser Service such as a preconfigured homepage or bookmarks
IPPP for BIBS [IPPP]
Contains information about BlackBerry Internet Browser Service routing information
Desktop [ALP] or BlackBerry [ALP]*
Contains information that is required to perform wireless Global Address Book searches
Desktop [BBIM] or BlackBerry [BBIM]*
Contains the record information that is used to send instant messages with an enterprise instant messaging service such as Microsoft® Office Live Communications Server
Desktop [BrowserConfig] or BlackBerry [BrowserConfig]*
Contains settings for the BlackBerry® Browser such as preconfigured homepage or bookmarks
Desktop [CICAL] or BlackBerry [CICAL]*
Contains information that is required for BlackBerry wireless calendar operations
Desktop [CMIME] or BlackBerry [CMIME]*
Contains information that is required to send messages and perform functions such as wireless email message reconciliation
Desktop [IPPP] or BlackBerry [IPPP]*
Contains information that is required to use and browse the Internet using the BlackBerry® Mobile Data System (BlackBerry MDS)
Desktop [SYNC] or BlackBerry [SYNC]*
Contains information that is used to wirelessly synchronize organizer databases and to wirelessly back up and restore BlackBerry smartphone data
Note: The BlackBerry smartphone must be running BlackBerry® Device Software version 4.0 or later and be connected to a BlackBerry® Enterprise Server software version 4.0 or later.
Provisioning [Provisioning]
Contains information that is used to turn on or off the Enterprise Activation icon for BlackBerry Device Software version 4.0 and later
MMS Transport [WAP]
Contains information that is required to send Multimedia Messaging Service (MMS) messages over Wireless Application Protocol (WAP) 1.x
MMS Transport [WPTCP]
Contains infromation that is required to send MMS messages over WAP 2.x
MMS client [MMS]
Contains information regarding the wireless provider's MMS settings
WAP Browser [BrowserConfig]
Contains settings for the WAP Browser such as a preconfigured homepage or bookmarks
WAP Transport [WAP]
Contains information that is required to connect to a wireless provider's WAP 1.x gateway
WAP2 Transport [WPTCP]
Contains information that is required to connect to a wireless provider's WAP 2.x gateway
WAP Push Config [WAPPushConfig]
Contains information that is used to setup a WAP-push connection on a BlackBerry smartphone for WAP dependent applications and is also used for new MMS message notifications sent using WAP Push
Web Client [CMIME]
Contains information that is required to send messages and perform functions such as wireless email reconciliation with the BlackBerry Internet Service version 1.8
Note: BlackBerry Internet Service version 1.8 is no longer available and has been replaced by the BlackBerry Internet Service version 2.x.
Yahoo Messenger [YHO]
Contains the record information that is used to send instant messages using the Yahoo!® Messenger for BlackBerry smartphones client
Note: This service book is available from the wireless service provider.
<Retail_Instant_Messaging_Application> [BBIMConfig]
Contains configuration and carrier information for a retail instant messaging application and is also used in the creation of the [KEYNOGO] service book
<Retail_Instant_Messaging_Application> [BBIM]
Contains information that is required for sending instant messages with a retail instant messaging application
<Retail_Instant_Messaging_Application> [KEYNOGO]
Contains information that is used for the encryption and decryption of instant messages that are sent using a retail instant messaging application
For example, the algorithm used by Google Talk™ for BlackBerry smartphones application is Advanced Encryption Standard (AES) 256 bits.
<your_email_address> [CMIME]
Contains information that is required to send email messages and perform functions such as wireless email reconciliation with the BlackBerry Internet Service
<your_email_address> [CICAL]
Contains information that is required for BlackBerry wireless calendar operations with the BlackBerry Internet Service running BlackBerry Device Software version 4.2 or later
* The service books marked with an asterisk appear on the BlackBerry smartphone with either Desktop or BlackBerry in the title. Additionally, they are named according to the message service display name in BlackBerry Redirector Settings which is a part of the BlackBerry® Desktop Manager. Although the names are different, both service books function in exactly the same way.
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DM Service book issue

Ok not sure if this came about b/c of the upgrade or not so...
When I go to advanced options>service books. I am seeing the following for the 6 email addresses I have going to my 8830.
[email protected][CICAL]
[email protected][CMIME]
What are these? What do they do? Are they needed? Could this be what is causing the problems with my ical sync so that I don't have the actual "names" of my ical calendars showing up on the BB?
Thoughts?
Thx

Hi and welcome to the forums!
First you need to have a data plan. You probably have one,
Carriers sometimes forget to ACTIVATE the plan you paid for.
Try this:
From the main screen go to OPTIONS- ADVANCED OPTIONS- HOST ROUTING TABLES
click the trackball to enter, press the menu key and select REGISTER NOW..
(Congratulations you are now qualified to be a Data associate, because that was all he was going to do)
This will do two things:
It registers the phone with the wireless network. Updates the device details onto the rim relay and sends down carrier specific icons or applicants. (Icons and applicants being the operative terms in the sentence for you) It will also send service books to your device.
Wait until you get the verification email,
Then:
Pull the battery while the device is ON, replace after a minute,Let the device reboot 1-3 min.
See if you have your browser, and see if you can get to the net.
If it works, you are setup with your data plan. And you can proceed with the Email setup wizard.
If this doesn't work, politely and calmly see the associate that said that your Browser was there.
Please remember to make small talk with him while you stand on his chest, and he activates your data plan,
Let him up when he's shown you the internet works. I'm sure at this point he will gladly help you with email setup
If you need more information, please ask!
If not, please resolve the post using the options by the kudos’ star.
Just check the post that had your answer!
Thanks
I
Message Edited by Bifocals on 10-04-2008 04:33 AM
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Problems to download Blackberry Browser with Services Book

Greetings, I have problems to download the Blackberry Browser. I wiped my blackberry in 3 times and it can not install the Blackberry browser. My blackberry only recognizes Internet Browser and I have many issues to download some links by example Facebook's links because it shows Disabled Form or links can only download using my blackberry. I sent more than 5 times Services Books to my blackberry but Blackberry Browser is not installed. I use desktop manager of Blackberry and also it's not installing the Blackberry Browser. I would like , how can I download the Blackberry Browser to my blackberry without Desktop Manager or Services Books ? I appreciate your help.

another option you may have is resettofactory
start- run- type:
cmd
press enter
type:
cd c:\program files\common files\research in motion\apploader
press enter
type:
loader.exe /resettofactory
press enter
please perform a backup first
test your browser before you restore your backup, and to be ssafe I would do a selective restore
open DTM, go to backup/restore- advanced
top left click on file-open
find your backup, it will load on the left side
you current working BB will be on the right side
transfer ONLY the absolute important databases from the left to the right(address, cal, phone logs, messages, sms, tasks, memo)... dont do any that you dont know and dont do any OPTIONS ones
Message Edited by drizzt09 on 07-13-2009 08:40 PM

BIS activation troubleshooting and service books

I have a verizon BB8830(unlocked) am on Airtel and BIS worked fine some 6 months back.But now BIS has stopped working when activated,I wiped then device and tried OS update still nothing and it can no longer receive service books fro my carrier including after sending host routing table registration messege,I get no response.How can I solve this problem?

Hey Jackonberry,
Welcome to the BlackBerry Support Community Forums.
Thanks for the post.
After checking the PIN number you provided, I have found the issue: Currently there is no active BlackBerry® data plan on that BlackBerry® . Contact your network service provider to resolve the issue.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Remote Desktop Management service not starting. service-specific error: %%2284126209 - Event ID: 7024

Hi Forum members,
We have a client that has intermittent issues with RDS on a 2012 R2 server.
As an overview of the environment, the client has a single VMWare host support 2 x Windows 2012 R2 VMs one is the File/Print/Email server and the 2nd is the RDS server used to allow the client to run MYOB Enterprise. Both servers have the AD DS role and
DNS roles amongst others.
The 1st issue is that the RD Connection Broker shows the error: "The server pool does not match the RD Connection Brokers that are in it. and then "1. Cannot connect to any of the specified RD Connection Broker servers".
The above issue seems to be caused by the RDMS service not starting. When you attempt to start it, the service stops and the error in the title is logged in the "System" event log. Full transcript below:
Log Name:      System
Source:        Service Control Manager
Date:          21/01/2015 4:50:32 PM
Event ID:      7024
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      intentionally removed.local
Description:
The Remote Desktop Management service terminated with the following service-specific error: %%2284126209
Event Xml:
<Event xmlns="
<System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T05:50:32.129949400Z" />
    <EventRecordID>53721</EventRecordID>
    <Correlation />
    <Execution ProcessID="568" ThreadID="12436" />
    <Channel>System</Channel>
    <Computer> intentionally removed.local</Computer>
    <Security />
</System>
<EventData>
    <Data Name="param1">Remote Desktop Management</Data>
    <Data Name="param2">%%2284126209</Data>
    <Binary>520044004D0053000000</Binary>
</EventData>
</Event>
In addition in the "Application" event log, the following error is logged:
Log Name:      Application
Source:        MSSQL$MICROSOFT##WID
Date:          21/01/2015 5:24:47 PM
Event ID:      18456
Task Category: Logon
Level:         Information
Keywords:      Classic,Audit Failure
User:          NETWORK SERVICE
Computer:      intentionally removed.local
Description:
Login failed for user 'NT AUTHORITY\NETWORK SERVICE'. Reason: Could not find a login matching the name provided. [CLIENT: <named pipe>]
Event Xml:
<Event xmlns="
<System>
    <Provider Name="MSSQL$MICROSOFT##WID" />
    <EventID Qualifiers="49152">18456</EventID>
    <Level>0</Level>
    <Task>4</Task>
    <Keywords>0x90000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T06:24:47.000000000Z" />
    <EventRecordID>4228336</EventRecordID>
    <Channel>Application</Channel>
    <Computer>intentionally removed.local</Computer>
    <Security UserID="S-1-5-20" />
</System>
<EventData>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data> Reason: Could not find a login matching the name provided.</Data>
    <Data> [CLIENT: <named pipe>]</Data>
    <Binary>184800000E0000001F00000055004E0047004500520045005200410055005300530056005200300033005C004D004900430052004F0053004F0046005400230023005700490044000000070000006D00610073007400650072000000</Binary>
</EventData>
</Event>
I have been attempting to resolve these errors for some time, without success. I have read the many KBs and forum entries related to the above and applied a number of the suggested fixes, including the one which suggests to add the NT SERVICE\ALL SERVICES
to the "Logon as a Service" in the "User Rights Assignment" of the "Default Domain Policy" which is linked to the domain level, that both servers are objects of.
My question to the forum is, can anyone come up with a solution to resolve the above issues and all the RDMS service to start which will then hopefully resolve the broker error?
Regards,
David West.

Hi David,
If virtual machines on the server are Windows Server 2012, then it is not supported to install Remote Desktop Connection Broker on a Domain Controller.
More information for you:
Remote Desktop Services role cannot co-exist with AD DS role on Windows Server 2012
http://support.microsoft.com/kb/2799605/de
Guidelines for installing the Remote Desktop Session Host role service on a computer running Windows Server 2012 without the Remote Desktop Connection Broker role service
http://support.microsoft.com/kb/2833839
If the VMs are Windows Server 2012 R2, I suggest you install RDS on a separate machine to see if the issue persists.
Best Regards,
Amy
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How do i edit the service book on my pearl 8120

I bought a sim free pearl 8120 from the carphone warehouse in the summer and put a virgin mobile sim card in it everything works fine but the picture messaging i have contacted virgin and they have sent me what i need to put into the service book but i dont seem to be able to change it
Any information please let me know
Or if you know how to directly contact RIM because i got annoyed with the sites navigation........

Greetings, and welcome to the BlackBerry.com Support Forums.
What did they send you? Can you post the file name?
You can't contact RIM directly without a per incident charge fee. Your carrier handles the initial support and warranty on the device, and you must go through the carrier. You can call them and ask to be bumped up to a RIM support level.
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Service book icon - ATTN: cpt_Sweatpants, can you help?

Can someone help me? I have a Curve, version 4.5.0.77, platform 3.2.0.51. The service book icon has appeared on my home screen with the #2 beside it. After reasearch, I went in to the Service book to "accept" so as to clear the icon, but all the Service book entries already have a check mark - none of them are waiting to be "accepted". I have powered off and popped the battery with no result. Any ideas?? Thank you.

Powering off your BlackBerry and removing the battery, reinserting really doesn't do anything.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Once rebooted, if the service book notification still remains, check your main Messages folder. At the top of the message listing, press the U key to go to the first Unread message, and U again for the next, etc.
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Cargo management tab is missing in Ocean freight booking

Hi Experts,
I found cargo management tab is missing in Ocean freight booking/ Transportation cockpit, though hierarchy types assigned for the functionality to create drayage orders.
Please suggest if any configuration is missing.
Thanks,
Shakti

Hi Matt,
you can find associations DRAYAGE_TOR (from booking to freight order(s)) and DRAYTOR_BOOK (from freight order to booking) under the ROOT node of business object /SCMTMS/TOR. If you check those in TA /BOBF/CONF_UI, you can also have a look at the corresponding implementing classes - however, there should be no need to do this
Technically, the references are stored on ITEM_TR level, but as determining the correct references can be tricky, I would strongly recommend to use the above mentioned associations in order to get the pre-carriage order (or booking vice versa), instead of trying to determine them on your own from various DB tables - we already implemented the tricky part in the associations, so there is no need for you to worry about that
Best regards,
Sabine

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