Missing entry point kglttr after 8.1.7.0 to 8.1.7.4 upgrade

Hi,
After upgrading from 8.1.7.0 to 8.1.7.4 on Windows 2000 server, when I try to start the Oracle service for a SID, I get an error message that the procedure entry point kglttr cannot be found in orageneric8.dll.
The installation was done using a silent install. The user id had full administration rights. The silentInstall.log file indicated a successful completion of the installation. The server was rebooted after the installation.
Any suggestions? I've got a customer site where I need to do this ASAP, and I can't turn the process over to them until I get this fixed...
Thanks,
Garth

Why?To fix some bugs and to enhance your performance
How?Download the 8.1.7.4 patchset from metalink
Regards
Laurent

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