Missing numerical data when exporting a PDS

We are using Acrobat 9 Pro to create fillable PDFs. The PDF is saved on our network drive and then pulled into NOLIJ which a internet based database program.  When we were saving docs as TIFs, there was no problem ( I know it is an image file).  Now that Nolij  changed over to PDFs, some of the numerical data is missing from the PDF when the form is viewed.  Why is this happending and how can it be fixed?
Thanks

We can see data such as our employee's name, ID # and dates.  The numerical information we are missing is in the form of an Arbitrary Mask for example 99-0-3005-300-5016.  The mask puts in the dashes.
Thanks

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