Missing package information on MyBT accounts

Missing package information on MyBT accounts
and after lots of phone call no one can fix it.
which department do i need to talk to.
and can i have a name of some one it that department so I can look them up in the Directory if not a name a EIN will do.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Missing package information on some MyBT accounts ...

    Hello,
    We are aware of the following two issues with some MyBT accounts, and are working on a fix:
    1) Some customers that have BT Vision as a stand-alone package but also have phone and broadband as a bundle aren't currently able to see the BT Vision product on MyBT;
    2) Calling plan bolt-ons don’t currently show in MyBT.
    We will post updates about this in due course so please keep an eye  out for more information.
    Thanks,
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

    We have an update on this.
    Most of the issues with MyBT will be fixed by 1st April, with the exception of the missing calling plan add-ons which we are still working hard to fix.
    We will post a further update when we have more information about this. In the meantime here is some information on how to check if you have an add-on.
    Thanks,
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Dongle information on MyBT account page gone missi...

    I had not used mt broadband BT dongle for three months and then made a £10 payment but the facility to convert the tenner to a data bundle has disappeared of MyAccount page.
    Been given the run arround for three weeks now but no joy in getting it re-established.
    Tryed re-regestering the dongle as advised only to be told 'already regestered.
    I know....................I know!
    Any help please - I know from other postings I am not alone.
    Solved!
    Go to Solution.

    Hello Bagginsatsea and welcome to the forums,
    After logging in, under the My BT page:
    https://www.bt.com/appsconsumeraccount/find.do?use​rLoginEventSuccess=true
    On the right hand side above the picture of the MacBook laptop and below the My BT tab is a drop down menu with "Switch account" written next to it. *Hopefully* you will have two options in the dropdown - one that will be your normal landline account and one will be your Mobile dongle account.
    Hope this helps,

  • Missing Package Information and My Extras informat...

    I upgraded to BT Infinity on 1 May and for all intents and purposes my order was fully cpmpleted on the day. However the order is showing in  MYBT as still being in progress, As a result I can only access my billing information. The error messages shown in MYBT are as follows:
    ( Due to a system error we can't display your product information. We are working to fix this for you as quickly as possible.
    If you need access to the broadband usage tool in the mean time, you can access the page through this link: 
    My Extras 
    We can’t retrieve your Extras, either because you have a calling plan or a broadband service in this account or because you are not the account holder. Please let us know if you do have a calling plan or broadband service in this account and you are th..., so we can amend your profile.)
    I have called at least 6 times to try to get this resolved. After pushing I am being informed there is an extraneous item in the order for upgrading my broadband package preventing it from completing. I am told this will need to be resolved by manual intervention. Come on BT how long do you need. I would like to be able to manage my account again. On the plus side my new Infinity connection is working well.

    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Missing package information

    I changed my bt package effective from today and the order information says completed.  It should be unlimited broadband and unlimited anytime phone calls.   However mybt says weekend/evening calls only(which I've never had).  I have read stephanieg's post about this but that is dated last March, it's now December!!?  I don't know if this means my order has not been completed correctly and I should be complaining, or if this is a long term problem with calling term add ons showing up correctly.  Does anybody know please?
    ps I did receive an email confirming the correct order details.  
    Solved!
    Go to Solution.

    MyBT is erratic with displaying add-on info and can't be trusted. As you've had aa accurate confirmation I wouldn't worry about it. You'll be able to check when you get your next bill.
    You can click the white star next to this message if you think it was helpful.

  • I am getting an email from Apple (INC) wanting Thank you for using Online Service. Some information on your account appears to be missing.You need to verify your account information."  Is this legitimate?

    I am getting this email from Apple (INC) with the subject: Verify missing information.  The message is saying
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    No. Forward it to [email protected] and then delete it.
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    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
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    can you give me a hand!thank you

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    As is so often the case, Google is your friend.
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    http://www.google.com/search?hl=en&q=JAXRPCSERVLET28%3A+Missing+port+information&btnG=Google+Search
    Follow the bouncing link, it will lead you to the solution.
    PS.

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    italics
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          t_bseg1-shkzg = 'H'.
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        APPEND t_bsec1.
        APPEND t_bset1.
        APPEND t_bsez1.
      ENDLOOP.
    ENDFORM.                    " fill_bbseg1
    *items end
         CALL FUNCTION 'PRELIMINARY_POSTING_FB01'
            EXPORTING
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            TABLES
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              t_bseg  = t_bseg1
              t_bsec  = t_bsec1
              t_bset  = t_bset1
              t_bsez  = t_bsez1.

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    It's a little tricky to move data from one iCloud account to another but it can be done. But what makes you think you have 2 iCloud accounts.

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