Missing Pre Order 500 Points for Shadow of Mordor.

I preordered Shadow of Mordor on 9/19 and picked it up on release date.  Purchase point was posted to my account today, but I'm not seeing bonus points pending or posted to my account. 

Hi sjc1279,
If your pre-order of Middle-earth: Shadow of Mordor met the terms of the "Get $10" pre-order offer, then the 500 bonus points should post to your My Best Buy account within about 20 days.  Please keep in mind that these bonus points may not appear as pending along side the base points.  I looked over your account using the email address you registered with the forum, and from what I can see, your pre-order should qualify.
With that all being said, if you do not see 500 bonus points post to your My Best Buy account within 20 days, then please feel free to send me a private message and I will make sure they are added to your account.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Thank you for posting to the forum and game on!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Missing "pre order points" for Shadow of Mordor.

    I've recently received Shadow of Mordor, I had the game pre ordered, but I'm positive that I didn't receive the 500 bonus points for pre ordering. I can't tell if they're pending or what with the new system, and I can't report those points missing through the "report missing points" menu.
    Can I get some help with that?

    Good morning Vaymasters,
    It can generally take up to 20 days for points to post to a member's My Best Buy™ and Middle-earth: Shadows of Mordor was only released a few days ago (9/30/2014), so it might be a few more days before any points officially post to your account.  As far as I can tell though, your pre-order should qualify for the "Get $10" pre-order bonus points.  If you do not see 500 bonus points post to your account within 20 days, then please send me a private message and I will see what I can do.  A private message can be sent by clicking on the blue button in my signature.
    Thank you for connecting with us on the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • 500 Pre-order bonus points for Far Cry 4 not listed or pending

    Hello,
    I'm a Best Buy Elite and GCU member. I pre-ordered Far Cry 4 on November 11th and picked up the game in store on November 18th but the 500 points that im supposed to receive for pre-ordering the game isn't listed on the transaction and there's no points pending.
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    Solved!
    Go to Solution.

    It can take 15-20 days for the $10 cert to post and it may or may not so as pending. Based off your Nov 18th time line if your points are there by Dec 8-9 then bump this thread for assistance.

  • Missing pre-order bonus points

    Hello,
    I picked up pre-orders for Grand Theft Auto 5 and Far Cry 4 on 11/18, but the 500 bonus points per game do not show as pending on my purchase history.From browsing this forum, it looks like the reason is that the initial $5 deposits were not properly applied to the final sale. Can this be corrected?
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    Hey wooke,
    Thanks for pre-ordering GTA V and Far Cry 4 from Best Buy.  I trust the gaming was good over the weekend.  
    Thanks too for being a My Best Buy member.  As enuf mentioned, points can take up to 20 days to post to your account, and as long as you have both the pre-order and the purchase associated to your membership then the points should appear within that time frame.
    I have reviewed your account and everything appears to be in order.  I even see the points pending so you are set!  Thanks for checking out our forum.  Come back any time with your questions or concerns.
    Cheers,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Pre-Order Reward Zone Certificate for Fifa 15

    Hi - please let me know who I should contact regarding the missing pre-order certificate for Fifa 15.  Thanks!

    Hello joogle,
    When it comes to things like missing Reward Certificates from gaming pre-orders, we can certainly help you out right here on the forums! While I thank you for pre-ordering and purchasing FIFA 15 at Best Buy, I’m sorry to hear that you may not have received the bonus from the My Best Buy Get $10 promotion. I’m happy to review your account and help if needed!
    Using your email address on file for the forums, I was able to locate your My Best Buy membership. In looking, I actually do see that you received the 500 points for pre-ordering FIFA 15. You’ll see the points if you look back to 5/30/14 when you pre-ordered the game. You can review your points by logging into your account on BestBuy.com and clicking the My Best Buy tab at the top.
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  • Missing Pre-order Points

    I have two issues. 
    First, I pre-ordred Big Hero 6 when there were 2 separate 100 point bonuses being offered.  If I recall, one was for the normal pre-order 100 points and the other was because it was nominated for awards.  Anyway, I checked my MyBestBuy account, but only one of the 100 points was posted.  I would obviously like to get the other as well.  I tried posting the picture here, so I hope it made it.
    Second, I bought a movie in-store on January 27th and then did a price adjustment in-store on after the price was lowered on February 10th.  That went fine, but the issue is something that has happened to me before, and has apparently never been fixed.  Since the price went down, there is obviously going to be some MyBestBuy points taken off.  That happened, but there was a "bonus" negative 3 in there as well.  The promotion for 3x points on movies was in effect during the price adjusment but NOT during the original purchase, and therefore too many points were deducted.  It is only a very small amount, so I'm really mentioning this just to help fix the problem (and if I can get those few points back, great).  It's just annoying that the system wasn't fixed since last time I mentiond this problem and this could be a huge problem for somebody doing a return of let's say two $20 movies.  That's minus 40 points normally and then minus an additional 120.  That stuff can add up over time.

    Hi NeoQuintessence,
    I am really excited to see Big Hero 6!  It won an Oscar during the Academy Awards last night, so it must be pretty good.  I love animated movies and can never watch Toy Story too many times.  That is one of my favorite movies.  
    We did have a promotion that was offering 100 bonus points between 1/11/2015 - 1/17/2015 with the pre-order of certain movies, but I am only aware of one actual promotional offer.  I partnered with our My Best Buy program team and confirmed that there was only one promotion offering bonus points back in January when you placed your pre-order.  I can understand how it may have appeared as if there were two promotions offering 100 bonus points; however, if you clicked on each offer it should have directed you to the same offer details.  With that being said, the 100 bonus points that have posted to your account would fulfill the offer.
    A return/exchange or price match will usually result in some points being deducted, but points for a promotion that were never originally awarded should not have been deducted.  If the movie you purchased on 1/27/2015 was not awarded 3X points, then 3X points should not have been deducted from your account following the price match.  To ensure that your My Best Buy account is up-to-date and to see if you have any other questions, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.
    Thank you for connecting with us and for being a My Best Buy member.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Pre-Order Snow Leopard for $10?

    I was reading a post where at the end of a person's answer he said to remember to pre-order Snow Leopard for $10! Is he serious or just joking? If he is serious, where can you pre-order it? I have looked online and found nothing. Can anyone give me the real deal? Thanks,

    theycallmefreddy wrote:
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    It applies. However - the difference is between those who bought via the Online Store and those who bought from any reatail store (including an Apple Store).
    http://www.apple.com/macosx/uptodate/
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  • HT204088 i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

    i live in Puerto Rico, my problem is that iTunes has told me today by email and iTunes app that my music pre order is available for download today, but i can't download the album.

    Hi there c_varisco_pr!
    I have an article here that I believe will help you get this issue resolved. This article can tell you how to report an issue with your purchase to iTunes, and it can be found here:
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  • Never received $10 Reward Certificate for Shadow of Mordor

    I never received the $10 reward certificate for Shadow of Mordor.

    Hi TheVila,
    Thanks for pre-ordering and purchasing your copy of Shadow of Mordor with us! I hope you're enjoying the game so far.
    We're aware of an issue that's resulted in pre-order bonus certificates for this title being awarded later than expected. Our My Best Buy team hopes to have a solution in place soon, so I'd encourage you to keep an eye on your account on BestBuy.com over the next week for updates.
    Thank you for your patience and understanding!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • 500 Pre-Order Bonus Points Missing

    I have several games I've pre-ordered and picked up this year but I can't seem to find the bonus points and I can't look back more than 90 days.  The most recent is COD: MW but there have been others.  I have GCU and have followed the rules.  Can somebody look into this?   

    Hi IFlyRC80,
    Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. We also recently changed how My Best Buy account details appear on BestBuy.com in order to streamline user experience for the Thanksgiving shopping season, as Derek-BBY explained here. I'd be glad to look into this situation on your behalf though, so please make sure to check your private messages when you can.
    To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Pre-order DLC for Bloodborne

    Hi, I pre-ordered Bloodborne for PS4.  I did it online with in-store pick-up on release.  I searched the receipt, emails, account info on my online account and don't see a code anywhere.  I put a link to the item I was supposed to get below:
    http://www.bestbuy.com/site/bloodborne-top-hat-mes​senger-skin-dlc-playstation-4-digital-download-add​...

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    Message Body: Include...
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    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Missing Pre-Order $10 Certificate

    Hello - 
    I recently pre-ordered and purchased Shadows of Mordor, and I don't think my $10 RZ certificate is processing correctly. When I pre-ordered, I selected the XB1 version, but chose to switch to the PS4 version when I picked it up.
    I asked the CS Rep when I picked it up if switching to the PS4 version would void my RZ Cert reward, but he had already canceled out the original pre-order at that point. And then told me I wouldn't qualify for it now due to the way pre-orders are handled. 
    I'm hoping someone can look at my purchase history and see that I preordered the game and purchased it - I just ended up buying it on a different platform - and grant me the $10 RZ Cert. 
    Thanks!

    Hi malistrais,
    The 500 bonus points you can receive by way of the "Get $10" pre-order promotion is a great offer, so I can understand feeling concerned that the last minute change with your Middle-earth: Shadows of Mordor pre-order may prevent the bonus points from posting to your My Best Buy™ account.  If your pre-order had to be cancelled because of the change from Xbox One to PS4, then the bonus points may not post to your account because it took place after the game was officially released.
    I would like to go over your My Best Buy™ account with you and the pre-order you placed, so I will be sending you a private message.  To check your private messages, you will want to login to the forum and click on the yellow envelope at the top of the page.
    Thank you for reaching out to us on the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

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