Mobile Email not retrieving messages for current month
I did a couple of quick searches on this problem, but I couldn't find any information if this is a known bug with the Mobile Email application. For the last week or so, whenever I access Mobile Email on my LG enV Touch, the first page of emails shown are for the previous month, but the same day of the month (so today is August 16th, 2010, and the newest messages I can access are from July 16, 2010). There is no software update available. From the application's info page it seems like my version is 3.1.3.2.
Also, the email address that is being accessed is for an @comcast.net account, but this setup has been working fine for over a year now, until this issue came up. When I access this account elsewhere, it does show messages for the current day, like normal.
Has anybody seen a problem like this? Any suggestions for next step on looking into this?
Thank you.
- Wes
I do apologize that you are not able to retrieve any of the current months emails.from your device.However you may need to re download the mobile email application in order to get the emails to start coming through. Here are some steps to downloading the mobile email application from your device. Hope this helps!
From the main screen, select Menu.
Select Media Center (Get It Now).
Select Browse & Download (Tools on the Go).
Select Get New Applications.
Select Mobile Email.
Select the purchase option.
If prompted, select Yes to start the download.
Select Yes.
To continue the installation, review the Terms of Use, then select Accept.
Select the desired email provider, then choose Select.
If prompted, review the Terms of Use for the email provider, then select Accept.
Enter the username and password, then select Sign In.
Username and password are case sensitive
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