Moto g internet isn't working

I had bought 1 gig of additional data after I activated my moto g in july. going by the amount of non wifi data I've used on my phone I should still have data available on my phone where the additional data package is good for 90 days or until I've used up the data but since about August 26/27 I haven't been able to access the internet except for when I am connected to a wifi network and this is even after buying another data package thinking that it would help.
my plan comes with 500mb and I bought an additional 1gb with it being a combined total of 1.5gb and have only used 511mb due to not being able to connect using the 3g that the phone has.
Can anyone help? I've tried turning the phone off; I've tried turning on airplane mode and my data limit warning is set at 2.0 gigs.

SeanDavis,
Thank you so much for reaching out to us today. I can understand your concern. We want to make sure that you are getting the best out of your phone. With the device being a prepaid phone I would recommend reaching out to our Prepaid department by calling toll free at 888-294-6804 or you can alway call *611 from your Verizon Wireless device.
KevinR_VZW
Follow us on Twitter @VZWSupport

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Message was edited by: actionmarker
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