Mouse not captured in remote desktop session

I have one (but only one) Hyper-V VM which has the "mouse not captured in remote desktop session" issue. I have researched this problem extensively and so far none of the suggested fixes I have found are working.
The VM is running Windows Server 2012. It is completely up-to-date.
The Hyper-V server its running on is running Windows Server 2012 R2. Also up-to-date.
All integration services are offered in the VM according to the Hyper-V management tool. I have tried removing all integration services from the VM and putting them back with the Hyper-V management tool. This had no effect.
I have also set the VM to "Detect HAL" using BCDEdit... this had no effect.
The only suggestion I could not try is the suggestion to use the "Insert Integration Services Setup Disk..." command from the "Action" menu. I can not do this because a message to "Tap to choose what happens with this device"
message pops up when I try it... and, guess what? I can't "tap" it because like everyone else we don't use touch screens in the server room. I can't click it either because my mouse doesn't work. Trying to click it just brings up the same "mouse
not captured in remote desktop session" message I am trying to get rid of.
Any suggestions?

Hi,
During your description, it seems you are using the touch screen to operate the server, personal experience is in general we don’t choose the touch screen to do this, please
try to use the general mouse try again, it seems your device not compatible with the Server 2012R2. You can search your device in Windows Server Catalog to identify the hardware compatibility.
The Windows Server Catalog.
http://www.windowsservercatalog.com/results.aspx?bCatId=1283&avc=10
Hope this helps.
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Similar Messages

Windows 2012 + hyper-v + mouse not captured in remote desktop session + integrated services installed

windows 2012 + hyper-v + mouse not captured in remote desktop session + integrated services installed

Hi,
I am using Server 2012 R2 with Hyper-V and CentOS 6.5 that installed GNOME.
Same no mouse on remote desktop session or on the host's Hyper management interface.
From my knowledge, CentOS from 6.4 build in include the IS, how do I update the IS in CentOS 6.4-6.5 guest OS? Any detail docunment for reference?
Thank you.

"Mouse Not Captured In Remote Desktop Sesion" in Hyper-V

This is a silly little problem, but on my 2008 server I installed a Hyper-V virtual machine (a Win 2008-64 system), and I can't get it to capture the mouse.
Integration services are installed and the mouse is listed but I can't capture it. I've tried Ctrl Alt right arrow.....
I'm used to VmWare and this is my first time with Hyper-V.

Hi Mike,
Is the issue continues?
If you have a Windows Server 2008 with Hyper-V enabled, and the virtual machine is Windows Server 2008 X64, after you create the virtual machine, you
don’t need to install the Integration Services, and the virtual machine will capture the mouse even if you remote desktop into the remote Hyper-V computer and then manage the virtual machine there use Hyper-V Manager.
Please boot the Hyper-V computer to see whether you get the same issue. Please also check whether you get the same issue with other virtual machines.
Best Regards,
Vincent Hu

Mouse Not Working in Remote Desktop Connection

Hello,
I am connecting from a work computer running Windows 7 Enterprise to my home computer running Windows 8.1 Pro. I am able to connect and the keyboard works just fine, but the mouse is not visible or usable in the
remote system. Any ideas?
Thank you in advance!
Josh

Hi Josh,
As the link provided by Arnav Sharma, please take a check to see if the mouse pointer shadow is truned on.
If yes, turn the mouse pointer shadow off on the remote side.
Check the article below fro the detailed steps to disable the mouse pointer shadow:
how do i turn off the shadow cursor which scatters typing on screen?
Best regards
Michael Shao
TechNet Community Support

Remote Desktop Session Host on Server 2012 not domain-joined

I have a server 2012 which is running Remote Desktop Session Host role without the Connection Broker like described here:
http://support.microsoft.com/en-us/kb/2833839
Now the client would like the Network Level Authentication (NLA) disabled. And since server 2012 does not have the Remote Desktop Session Host Configuration tool, I have to use the server manager console.
https://social.technet.microsoft.com/Forums/windowsserver/en-US/630cc818-69b0-4e1c-8d65-1b895b20e203/where-is-the-remote-desktop-session-host-configuration-tool-in-server-2012-?forum=winserverTS
But when I go to the remote Desktop Services of Server manager, it says “You are currently logged on as local administrator on the computer. You must be logged on as a domain user to manage servers and collections.”
So I tried finding some Powershell cmdlet could help me with the problem. I guess
Get-RDServer
or Set-RDSessionCollectionConfiguration would be the ones but I can’t seem to make them work.
Any help, or a hint that I going in the right direction or not?

Hi,
Have you configure the certificate for your server?
Add the user under Remote Desktop user local group, configure FQDN name of server. Please see that if we are using RDS server in workgroup then most of the tools provided to make managing/configuring RDSH servers easier in 2012 will not work in a workgroup
configuration including some PowerShell command. You can check the below article for information.
Deploying a RDSH Server in a Workgroup – RDS 2012 R2
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Windows Server 2012 The licensing mode for the Remote Desktop Session Host server is not configured

Hi
I have a standard Windows Server 2012 that is hosted in the cloud by a hosting provider -
This server has been up and running fir 6 months - recently we have been getting a warning
"The licensing mode for the Remote Desktop Session Host server is not configured" - The Remote Desktop Session Host server is within its grace period, but the RD Session Host server has not been configured with any license server.
Yet, we only use this with 2 connections as part of the standard licence agreement and this server is not used as a user's desktop only an ftp and web server- do therefore we do not need to purchase any cal licences (we have another server with the same
hosting company that does not have this issue and has been up for 18months)
Please can someone advise how I resolve this issue, the hosting company states that I must resolve it as they only host and resell the server licence
Thank-you
Richard Steele

Hi Richard,
You need to uninstall Remote desktop session host feature. After removing it, you will default two connections which does not need to purchase RD CALs'.
Thanks,
Umesh.S.K

Remote Desktop Session - Sections of Screen Not Refreshing

Remote Desktop Session Not Refreshing
I have 3 monitors.
When I connect to any RDP session, my screen seems to lag. For instance, I click the start button and nothing displays, but when I move the mouse, I see parts of the start menu appear.
This seems to be a recent issue. I RDP sessions throughout the day, so you could imagine how annoying this could be.
Can anyone please give me some advice?
Windows 7
10GB RAM
64-bit

Hello NBell_DF,
Please try to use other Windows 7 computer in the same network environment to see if they can normally remote desktop to the corresponding computers.
If they also have the same issue, it may be related to the network. And then use the command ping <destination IP> to check the network delay.
If other computer don’t have the similar issue, please update the network driver.
Additionally, we could choose your connection speed to optimize performance.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Windows 2012 Remote desktop session host server not detecting RD licensing server

Hi,
We have a customer server which is Windows 2012. We installed RDS session host server role and configured it to use RD licensing server as per the
https://support.microsoft.com/kb/2833839?wa=wsignin1.0
After configuring, when I open RD license diagonser tool, it says, RD license server is not available. Also shows, credential not available. When I enter the credential by clicking, provide credentials, it does not get applied. I see no event logs related
to RD service. However, I see the below event log which points to RD licensing server.
DCOM was unable to communicate with the computer <RD license server> using any of the configured protocols; requested by PID 273c (C:\Windows\system32\mmc.exe).
Please help in fixing the issue.
Thanks,
Umesh

Hi Umesh,
Thanks for your comment.
During your configuration, have you specified RD License server for RDSH to use?
You can also specify a license server for the RD Session Host server to use by applying the Group Policy under below path.
Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Licensing
Use the specified Remote Desktop license servers – Provide the FQDN of the license servers to use
Also this setting can be specified by below method.
To configure the license server on RDSH/RDVH:
$obj = gwmi -namespace "Root/CIMV2/TerminalServices" Win32_TerminalServiceSetting
$obj.SetSpecifiedLicenseServerList("License.contoso.com")
Note “License” is the name of the License Server in the environment
To verify the license server configuration on RDSH/RDVH:
$obj = gwmi -namespace "Root/CIMV2/TerminalServices" Win32_TerminalServiceSetting
$obj.GetSpecifiedLicenseServerList()
More information.
RD Licensing Configuration on Windows Server 2012
http://blogs.technet.com/b/askperf/archive/2013/09/20/rd-licensing-configuration-on-windows-server-2012.aspx
In addition you can refer this article for reference.
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support

Point the remote desktop session host VM from Azure to a license server located in DMZ (on-prem) by not using s2s or p2s.

Hi All,
Good day. I am just new in azure and still testing some IaaS features and services. May I ask if it is possible to point the remote desktop session host VM from Azure to a license server located in DMZ (on-prem) by not using s2s or p2s? If yes, may I ask
if how can this be achieve?
Hoping for your advise.
Thanks,
Sebastian Jose

Hello Manu,
Good day. Thanks for the reply. DMZ is on prem.
Thanks,
Glenn Jose

Keyboard losing focus while in remote desktop session

Hi,
I have several Win7 computers that remote into a hosting company's server. Our users will log into the hosting company's servers via remote desktop. The issue that keeps coming back is that the keyboard will stop functioning after a user locks the computer
then returns after a short period of time to continue working. The remote desktop session will remain working while the pc is locked. After unlocking the computer the keyboard will not work in the remote session. The mouse isn't affected by this and minimizing
the session, the keyboard works fine on the local session. Sometimes you have to restore down then restore back or minimize the RDP session several times to get the keyboard to work inside the remote session. On a few occasions, ending the RDP session
will cause the keyboard to work again. Anyone experienced this and have a resolution for this issue? This issue appears to be occurring more frequently and we have already recreated user profiles on the remote server but to no avail. Thank you for your help.

Hi Nicholas,
I have this issue aswell, and it has traveled with me over a switch if computers. So I suspect there is something with my user account/profile or similar. My colleague does not have the issue.
I also tried the hotfix but I received a message that the hotfix doesn't apply to this computer. The
pc is a windows 7 Enterprise 64-bit. What can I do to resolve this?
Any way to reset my Remote-desktop-cache or settings for my user account perhaps, start from scratch.
Best regards
- Björn

The grace period for the Remote Desktop Session Host server has expired

<p>I'm running Windows Server 2012, we only have 1 server and it's a DC. I'm trying to RD to the server from my Windows 7 laptop. It was working fine on Friday but when I came in on Monday I got message saying that 'The remote session was disconnnected
because there are no Remote Desktop License Servers available to provide a license'
So after a bit of digging I found out my 'grace period' had expired, so ordered a new license which I got today, installed this all ok but still i cannot connect via RD I get the same message....went into the RD License Diagnoser and it said the problem
was as follows
'The grace period for the Remote Desktop Session Host server has expired, but the RD Session Host server has not been configured with any license servers. Connections to the RD Session Host server will be denied unless a license server is configured for
the RD Session Host server.'
Suggested Resolution as follows
Configure a license server for the Remote Desktop Session Host server. If you have an existing license server, specify that license server for the RD Session Host Server. Otherwise, install RD Licensing on a computer on your network and Configure RD Session
Host Server to use it.'
I cannot figure out how to do this as I cannot find the RD Session Host Server tool.
Can any of you lovely people help me please

Hello,
Best option would be to assign the license server by using AD GPO. Youl will need to configure the following:
Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Licensing
and define the settings for:
Use the specified Remote Desktop License Server
Set the Remote Desktop Licensing mode
Then assign the policy tho your server.
regards Robert Maijen

HP Laserjet 1020 not working through remote desktop

I have a hp laserjet 1020 that I am vpn and remote desktop to a computer at work. I am suupose to be able to print from remote desktop to my local printer (the hp laserjet 1020) using the microsoft terminal Easy Print. The printer is showing up in the printer list, but when I try to print I get an error of Printer not ready. The printer is working fine on the local machine, just not through the remote desktop. I have install the printer drivers on the machine that I am remoting into , just to make sure. Is there anything else I can try. I am not finding any firewalls on either end blocking it?

After many months of frustration and 7 1/2 hours with Microsoft advanced prof support I've finally pinned down this printer and a slew of others. This problem as far as I have come across deals exclusively with HP printers. In simple terms: the drivers are flawed. This 1022 is a prime example. It prints locally and via TCP/IP just fine. I have about 7 other printers and dummy printers in my printer folder. Enter a remote desktop session and ALL of them populate except the 1022. This shows that the hooks and RDT finders are locating your printers and installing them properly as remote printers. All except the 1022.
Log out of your RDT session: goto the local 1022 setup and change the printer driver to a PCL driver. I used a 1200 PCL driver. Now log back into your RDT server and hockus pocus! there is your printer. Totally un-usable because the driver will not run this printer. Caveat: each time I did this XP crashed (I couldn't get to the properties TAB anymore -- I had to un-install the 1022 and then re-install it with at least 1 reboot in the process)
Moving on we go to the HP OfficeJet/LajerJet2840. Same thing. It won't pass through as remote printer in RDT. Go local. Set the printer driver to AppleLaserWriter8500 and boom. (same logout, change, back in steps) and your LJ2840 shows up and works.
While I will have to wait until tomorrow I am betting that this will fix the exact same problem with the HP Officejet 8500A all in one with the exact same problem.
Hey HP? Whats with the drivers??
Another work around if you have a static enough environment is to install your local printer that will not show up under RDT on the server, and then point the port to your fixed IP on your router, and passthru port 9100 to your locally installed printer that is failing. You can now be on RDT and chooses the network printer that is printing to the TCP address of your home (or office) router.

Windows 8 PC not able to remote desktop via Remote Web Access

Windows 8.1 PCs cannot initiate a Remote Desktop session to Windows 7 PCs via Remote Web Access running on Windows Server 2012 Essentials. The Windows 8.1 PC can Remote Desktop to the Windows 7 PC by IP using a VPN, and can connect using
the "Remote Desktop to the Computer" option under Devices in the WSE Dashboard.
All PCs and the server have all Windows updates applied. Specificallly, the Windows 7 PC has KB2574819 is installed and the RDP Policy 8.0 has been activated using local group policy. NLA is not active.
Given that direct Remote Desktop connections work OK but not RDP proxy session, it would appear that the problem has to do with the RD Proxy on Windows Server Essentials.
Is anyone else experiencing this problem? Does anyone have any troubleshooting tips on how to trace this problem down?

Hi,
Please check if there is any error in the remote desktop service log both on the Windows 8.1 client and server sides. You can find the log under Applications and Services logs – Microsoft
– Windows – TerminalServices.
Thanks.
Jeremy Wu
TechNet Community Support

Windows 2012 R2 - Remote Desktop Sessions, RemoteFX, GPU, Blue Screen RemoteFX adaptor

Nvidia GPU GRID K1
Host Server - Dell Power edge R720 128 gig RAM 2 Xeon E5-2640v2 2.0GHz, 20M cache 8c
Windows 2012 R2 full installation – Bios and all hardware with latest updates.
Roles - Hyper V and Remote Desktop Virtualization Host
EPT, GPU, WDDM (latest drivers) compatible for RemoteFX and fully up to date.
I have disabled the video adaptor on the motherboard.
I cannot complete with administrative permissions;
dism /online /enable-feature /featurename:Microsoft-Windows-RemoteFX-EmbeddedVideoCap-Setup-Package
Error: 0x800f080c
Feature name Microsoft-Windows-RemoteFX-EmbeddedVidoCap-Setup-Package is unknown
Question 1 - because video card on motherboard disabled, do I still need to complete this command?
VM’s
**I’m not interested in VDI but more Remote Desktop Sessions and the option to ‘pinch and zoom with Windows 8.1 tablets**
VM1 - Windows 2012 R2 configured as generation 1 that is fully patched.
This VM is able to start up and run until I add the new hardware for the RemoteFX Video adaptor from within the Hyper V settings. When I start the VM the server blue screens. I have tried multiple VM’s with 2012 but same thing
If I created the VM as Generation 2 I am able to start the VM but the RemoteFX adaptor doesn’t appear in the device manager. I have read generation 2 isn’t compatible with RemoteFX.
VM2 – *Testing purposes* - Windows 8.1 Enterprise configured as generation 1 that is fully patched.
This VM I am able to start up and run the VDI after the RemoteFX video adaptor is installed, also the correct adaptor appears in the device manager. This seems to at least work correctly but I cannot pinch and zoom and the experience is poor.
GPU summary within the Hyper V settings state there are 4 physical GPU’s all of which can be used with RemoteFX and that 1 virtual machine are using the GPU (Windows 8.1 enterprise VM)
Firewalls off, latest RDP clients
I have read you should be able to use Windows 2012 R2 and we should be able to use the sessions with pinch and zoom but now and then you come across something that tells me different.
Question 2 – I need this to work with Windows 2012 R2 so we can use Remote Desktop Sessions
and the tablets can use pinch and zoom, anyone tell me what I may be doing wrong?

Hi,
Thank you for posting in Windows Server Forum.
As per my research, you need to run the command although video adapter is disabled on motherboard. If you install the RemoteFX cap driver, the integrated video adapter is disabled while the operating system is running.
For more information you can refer beneath article.
1. RemoteFX (with Hyper-V) is a serious business tool. For games.
2. Configure RemoteFX in Hyper-V running Windows Server 2012 with low end GPU
Hope it helps!
Thanks.
Dharmesh Solanki

Windows Components/remote desktop services/remote desktop session host/profile doesn't appear to be working on 2008R2 boxes

I have two domains.   One is an account domain with a one way trust with the resource domain.   Resource domain trusts the account domain and has a number of 2008R2 servers running within. I am experiencing severe logon delays
due to these servers being unable to access the server that hosts the user home folder specified directly on the user account profile tab from the account domain.   When using my workstation in the actual account domain (corporate) I have no
problems.
Because of these network restrictions, I need to override the 2008R2's desire to access that user home folder location in the account domain.
So far the best thing I have found to try is Windows Components/remote desktop services/remote desktop session host/profile/Set Remote Desktop User Home Directory
The problem is that so far I have tried to configure this to point to both a local folder as well as a network path and it doesn't appear to be doing anything.   Not seeing any errors in the app or system log either.
It is still trying to map the path in the account domain.
Any ideas?
Is there a better way to accomplish my goal?   The servers in the resource domain will be Citrix servers and there will be a lot of users connecting from the account domain.
I tried this setting too, but it only seems to work on the 2012 machines in my Resource domain.
With the introduction of Windows 8 and Windows Server 2012 there is now a new group policy setting called “Set user home folder” and is found under Computer Configuration > Policies > Administrative Templates > System > User Profiles
Help!

Hi,
This might be due to permission problems. Please check whether the user accounts for whose home folder to be redirected have permissions in the shared folder specified in the server.
Checkout the below link on Best Practice for creating Roaming Profile and Folder Redirection
http://www.grouppolicy.biz/2010/08/best-practice-roaming-profiles-and-folder-redirection-a-k-a-user-virtualization/
Regards,
Gopi
JiJi
Technologies

Mouse not captured in remote desktop session

Similar Messages

Maybe you are looking for