Mouse Not Working in Remote Desktop Connection

Hello,
I am connecting from a work computer running Windows 7 Enterprise to my home computer running Windows 8.1 Pro. I am able to connect and the keyboard works just fine, but the mouse is not visible or usable in the
remote system. Any ideas?
Thank you in advance!
Josh

Hi Josh,
As the link provided by Arnav Sharma, please take a check to see if the mouse pointer shadow is truned on.
If yes, turn the mouse pointer shadow off on the remote side.
Check the article below fro the detailed steps to disable the mouse pointer shadow:
how do i turn off the shadow cursor which scatters typing on screen?
Best regards
Michael Shao
TechNet Community Support

Similar Messages

Mouse not captured in remote desktop session

I have one (but only one) Hyper-V VM which has the "mouse not captured in remote desktop session" issue. I have researched this problem extensively and so far none of the suggested fixes I have found are working.
The VM is running Windows Server 2012. It is completely up-to-date.
The Hyper-V server its running on is running Windows Server 2012 R2. Also up-to-date.
All integration services are offered in the VM according to the Hyper-V management tool. I have tried removing all integration services from the VM and putting them back with the Hyper-V management tool. This had no effect.
I have also set the VM to "Detect HAL" using BCDEdit... this had no effect.
The only suggestion I could not try is the suggestion to use the "Insert Integration Services Setup Disk..." command from the "Action" menu. I can not do this because a message to "Tap to choose what happens with this device"
message pops up when I try it... and, guess what? I can't "tap" it because like everyone else we don't use touch screens in the server room. I can't click it either because my mouse doesn't work. Trying to click it just brings up the same "mouse
not captured in remote desktop session" message I am trying to get rid of.
Any suggestions?

Hi,
During your description, it seems you are using the touch screen to operate the server, personal experience is in general we don’t choose the touch screen to do this, please
try to use the general mouse try again, it seems your device not compatible with the Server 2012R2. You can search your device in Windows Server Catalog to identify the hardware compatibility.
The Windows Server Catalog.
http://www.windowsservercatalog.com/results.aspx?bCatId=1283&avc=10
Hope this helps.
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are trying to better understand customer views on social support experience, so your participation in this
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Windows 2012 + hyper-v + mouse not captured in remote desktop session + integrated services installed

windows 2012 + hyper-v + mouse not captured in remote desktop session + integrated services installed

Hi,
I am using Server 2012 R2 with Hyper-V and CentOS 6.5 that installed GNOME.
Same no mouse on remote desktop session or on the host's Hyper management interface.
From my knowledge, CentOS from 6.4 build in include the IS, how do I update the IS in CentOS 6.4-6.5 guest OS? Any detail docunment for reference?
Thank you.

HP Laserjet 1020 not working through remote desktop

I have a hp laserjet 1020 that I am vpn and remote desktop to a computer at work. I am suupose to be able to print from remote desktop to my local printer (the hp laserjet 1020) using the microsoft terminal Easy Print. The printer is showing up in the printer list, but when I try to print I get an error of Printer not ready. The printer is working fine on the local machine, just not through the remote desktop. I have install the printer drivers on the machine that I am remoting into , just to make sure. Is there anything else I can try. I am not finding any firewalls on either end blocking it?

After many months of frustration and 7 1/2 hours with Microsoft advanced prof support I've finally pinned down this printer and a slew of others. This problem as far as I have come across deals exclusively with HP printers. In simple terms: the drivers are flawed. This 1022 is a prime example. It prints locally and via TCP/IP just fine. I have about 7 other printers and dummy printers in my printer folder. Enter a remote desktop session and ALL of them populate except the 1022. This shows that the hooks and RDT finders are locating your printers and installing them properly as remote printers. All except the 1022.
Log out of your RDT session: goto the local 1022 setup and change the printer driver to a PCL driver. I used a 1200 PCL driver. Now log back into your RDT server and hockus pocus! there is your printer. Totally un-usable because the driver will not run this printer. Caveat: each time I did this XP crashed (I couldn't get to the properties TAB anymore -- I had to un-install the 1022 and then re-install it with at least 1 reboot in the process)
Moving on we go to the HP OfficeJet/LajerJet2840. Same thing. It won't pass through as remote printer in RDT. Go local. Set the printer driver to AppleLaserWriter8500 and boom. (same logout, change, back in steps) and your LJ2840 shows up and works.
While I will have to wait until tomorrow I am betting that this will fix the exact same problem with the HP Officejet 8500A all in one with the exact same problem.
Hey HP? Whats with the drivers??
Another work around if you have a static enough environment is to install your local printer that will not show up under RDT on the server, and then point the port to your fixed IP on your router, and passthru port 9100 to your locally installed printer that is failing. You can now be on RDT and chooses the network printer that is printing to the TCP address of your home (or office) router.

USB Devices not working in Remote Desktop

Hi,
I have tried to use USB devices in Remote Desktop session. I did enable RemoteFX for USB devices and select Other supported RemoteFX USB devices before
establish connection; but, cannot find any device in Remote Desktop. Did I miss any configuration?
Regards,

Hi,
From your description, I understand you may experience 'USB device can’t be redirected on TS' issue. Please check the following aspects one by one and let know the result:
1)Please open Remote Desktop Connection, click Local Resource tab and More button, unfold device node. Please check if you choose all device letter.
2)Open Terminal Services Configuration, right-click RDP-tcp, choose properties. In Client settings, please check if disable device has been applied.
3)Please run Rsop.msc on Terminal server and see if Do not allow driver redirection has been configured under computer configurations\Administrative Template\Windows Component\Terminal server\Device and Resource redirection
For more information about how to use device in a remote desktop. Please refer to the following article.
How can I use my devices and resources in a Remote Desktop session?
http://windows.microsoft.com/en-us/windows7/how-can-i-use-my-devices-and-resources-in-a-remote-desktop-session
Configuring USB Device Redirection with Microsoft RemoteFX Step-by-Step Guide
http://technet.microsoft.com/en-us/library/ff817581(v=ws.10).aspx
Hope this helps,
Ada Liu

"Mouse Not Captured In Remote Desktop Sesion" in Hyper-V

This is a silly little problem, but on my 2008 server I installed a Hyper-V virtual machine (a Win 2008-64 system), and I can't get it to capture the mouse.
Integration services are installed and the mouse is listed but I can't capture it. I've tried Ctrl Alt right arrow.....
I'm used to VmWare and this is my first time with Hyper-V.

Hi Mike,
Is the issue continues?
If you have a Windows Server 2008 with Hyper-V enabled, and the virtual machine is Windows Server 2008 X64, after you create the virtual machine, you
don’t need to install the Integration Services, and the virtual machine will capture the mouse even if you remote desktop into the remote Hyper-V computer and then manage the virtual machine there use Hyper-V Manager.
Please boot the Hyper-V computer to see whether you get the same issue. Please also check whether you get the same issue with other virtual machines.
Best Regards,
Vincent Hu

Ipad bluetooth keyboard not working with remote desktop

My clients ipad bluetooth keyboard works any other time, just not when connected to his servers via the remote desktop. PC Windows 7 Servers.
I'm trying to get the keyboard information, but any ideas?

Are you using an app like LogMeIn Ignition to access your servers? I believe that LogMeIn Ignition requires you to tap a little keyboard button near the bottom of the screen to activate use of the keyboard (that's how it works in Splashtop Remote, can't be much different in LogMeIn Ignition.)
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HuskieN.

Screen sharing not working after Remote Desktop 3.2 install

OK, I think I screwed it up.
I'm moving to a new iMac running Mountain Lion, and I need to use Remote Desktop. I own Remote Desktop 3.2 on DVD, so I installed from disk and launched the app. My plan was to download the latest update to 3.6.x, but I figured I would launch it to enter my license key and then quit and download the update.
I was given an error that newer components were already installed and clicked the Quit button. Ugh. Next I went to Apple's download site and downloaded the newest update but when I ran that installer it told me it could not install on my drive.
My grand plan has now left me with no Remote Desktop, and the built-in Screen Sharing core service beach balls when I try to connect to a remote client.
Is there a way to save me from myself?
Thanks in advance,
Bill

Hi Bill,
You could try removing all the installed components manually and then try again (install, don't open but update right away).
According to the installer the files are located in:
/Applications/Remote Desktop.app (that one was hard to find )
/Library/Application Support/Apple/Remote Desktop/
/Library/Preferences/com.Apple.ARDAgent.plist
/Library/Preferences/com.Apple.RemoteDesktop.plist
/Library/Receipts/
/Library/Widgets/RemoteDesktop.wdgt
(not sure if the following files tie into other parts of the OS so removing them may cause issues)
/System/Library/CoreServices/RemoteManagement
/usr/bin/share/man/man1
perhaps a permission repair after all parts have been deleted and a restart before trying again.

Mac Mini Alu not work in remote desktop with no monitor connected

I've bought a new mac mini this week (but i have had the same problems with mac mini intel 2010), i use only in remote (no keyboard and no mouse). the problem is: If i have the hdmi connected to my plasma 50 samsung all work OK (also with plasma tv off). If i disconnect the hdmi cable the mac mini don't work correctly, safari and twitter app crash. Any ideas? Anyone have the same problem?
Thanks
Andrea
Message was edited by: Cybermaster

no idea?
Ty

Need Help.. Mighty Mouse not working in Windows & Internet connection prob

This is my situation.. The new Imac G5, after i installed windows on it. it can detect the mighty mouse but it need a passcode for it. i've tried a few passcode. such as (1111,0000,123456) but it still can't, can someone give me a clue about this situation..?? but the mighty mouse is connected when i'm running mac os X.. n after that i've another problem.. which is the internet connection will disconnect every half an hour when i'm running a windows.. i think that is my internet connection.. but i've already tested the wireless internet connection in my house by using another notebook and it works and not disconnected.. can somebody help me for this problem..?? i will be very happy to hear any solution from you all.. thx a lot before..

Welcome, you should be posting in the intel forum, I'll ask to have your post moved there. You need to pair your mouse with your computer. Open Bluetooth Setup Assistant and follow the instructions, you will b given a code for the mouse.

Remote Desktop Connection imac27" to Windows 7

Remote Desktop Connection imac27" to Windows 7
I have a two imac21" & imac 27" local network
imac21" working fine Remote Desktop connection (imac21" to Window 7/xp/2003r2) [OS-10.6.7 CPU-2.4Ghz core to Duo, HDD-150GB]
imac27" could not connect remote desktop connection following message appear (Remote Desktop 2.1.1)
The Mac cannot connect to the Windows-based computer.
This problem can occur if:
• The Windows-based computer is not set up to accept remote connections.
• The Windows-based computer is not turned on.
• The Mac, or the Windows-based computer is experiencing network problems.
Try connecting to the Windows-based computer again, or contact your administrator.
imac27"
OS-10.6.7
CPU-3.6 Ghz core to duo
Ram-4GB
HDD-1TB

I haven't tried it with Windows 7 but am having pretty good luck with a Windows XP Professional machine. What I did was just found the IP address to the Windows machine by:
Command Prompt, type ipconfig and locate the IP address.
Start RD, enter the IP address of the Windows machine, if the machine has a user name and password you have to enter that and then it works.
At least that's all I had to do. The key is knowing the IP Address and login and password of the Windows machine.

Ultraslim wireless keyboard and mouse not working

Hi , I purchased the Lenovo Ultraslim Wireless Keyboard & Mouse (pn: 57Y4700) about 4 months ago for use with my T60 laptop (which i use with a docking station and large lenovo monitor at work).
Everything was woking fine until last Monday when I can into work after the weekend and neither the mouse or keyboard worked. I replaced the batteries in both, rebooted the machine several time, switch the USB ports for the nano receiver, but nothing seems to have worked.
I looked online for troubleshooting options, but did not find anything.
The mouse and keyboard don't seem to have a "sych" button - if I recall correctly everything worked right out of the box.
My theory is that the nano reciever was damaged (not sure how) -- but don't know how to proceed:
can the nano reciever be replaced;
any other options to troubleshoot;
any chance that this could be a software problem
Thanks

Hi coffee12345,
Welcome to the HP Forums!
I have read your post on your wireless keyboard and mouse not working with your desktop, and I would be happy to help you! To begin, I need to ask you a few introductory questions:
What is the Product and Model Number of your desktop?
What version of Windows are you using?
Is this a recent issue, or has it been like this since day one?
Are you using a USB hub to connect your peripherals or is it directly plugged into the computer?
Please re-post with the necessary information, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Remote desktop connection not working in windows 7 Pro x64 bit sp1 3389 port not working

i have still facing same problem in last two week in my system RDC not working . i have installed in my system windows 7 x64 bit Pro sp1 then i check 3389 port working or not in my system use the command netstat -a -o command in
command prompt but this is my bad luck its not woking in my machine after i have decide to change RDC listening port via registry i have change it 3389 to 3391 after restart my system, and
after again testing using same command but no any change again rdc not listening . After i have search this issue on search engine google bing and microsoft , i have found more solutions but i have try one
uninstalled two microsoft updates first is kb KB2621440 second is KB2667402 and after again restart my system and again installed KB 2667402 But not change i have already enabled Remote Desktop connection in windows 7 and select the option
any version computer running , i have try three and four time enable disable remote desktop connection in my machine . but not change i have all windows firewall disable and uninstalled anti virus they intalled in my machine , and using the Mcafee
stinger tools to scan my machine to remove virus but stinger is not found any thread in system. ihave already run this command in my system sfc /scannow Please Can you help me to fix this issue.

Hi,
When you try to start the Remote Destop Connection, what errors it showed out?
Could the other PCs connect this PC with the RDC?
So you have read this blog?
RDP connections might fail due to a problem with KB2621440 - MS12-020
Did you reinstalled the KB2621440?
Besides, did you follow this guide to enable the RDC connection?
Connect to another computer using Remote Desktop Connection
And also this guide?
Why can’t I connect using Remote Desktop Connection?
Please take a check with those settings again.
Best regards
Michael Shao
TechNet Community Support

Remote Desktop Connection not working

I am able to remote desktop connect to my home computer from work; however, I can't remote desktop connect to my work comptuer and server. I believed it has something to do with my Linksys E3000 access point settings but I'm not sure where to look for and verify. I took my home laptop to work and able to do remote desktop connect to the server. I also took a laptop that's working fine with remote desktop connect to the server home and tried to remote desktop connect to the server at work and it's not working. Therefore, I've concluded that it has something to do with the access point and not the settings in the computer because it works fine when I took it out of my home network. I also VPNP in to my work place so that it has the same IP address as at work and still, remote desktop connection from home to work is not working. Any suggestion is much appreciated.

thebluemamba_24 wrote:
Connecting from home to your remote desktop server has nothing to do with your router. Certain ports are needed to be opened from the server’s end in order to host an application. Try to connect your computer to your modem or to another wireless network just to check if your work’s remote desktop will work. In case it will not work, then contact your IT guy.
If you read my previous post it said:
"I took my home laptop to work and able to do remote desktop connect to the server. I also took a laptop that's working fine with remote desktop connect to the server home and tried to remote desktop connect to the server at work and it's not working. Therefore, I've concluded that it has something to do with the access point and not the settings in the computer because it works fine when I took it out of my home network."
I think my above statement answers your question of "Try to connect your computer to your modem or to another wireless network just to check if your work’s remote desktop will work." However, your statement prompts me think of something else. What I have tried is bring my laptop to work and tried connect via RDC to the server and it works but it just not working when trying at home. What I have not done is instead of brining my laptop to work and try RDC there, perhaps I should I try it on a friend's or relative's network and see if I can do RDC to my server at work. If this does not work as well, then, could it be that at work there is something something outside RDC coming? But even if this is so, why can't VPN work?

Remote Desktop Connection to VM does not work after sysprep

Hello altogether.
Often asked, but never answered with an applicable solution!
What shall
we
do if
we
get no access to a Azure VM via Remote Desktop
Connection?
Everything went well: access to the VM via RDC was working perfectly!
Then
the idea came into
our
mind to create an image of the VM by use of the Azure Management Portal.
We
found that
we
had to apply “sysprep”
on the VM.
We
did it.
Then we did not take the image and decided to go on with the VM.
But if we start the VM we get no access via RDC!
We tried to find a solution by reviewing the already published contributions by other Azure
users. But none of the replies marked as answered supply with a qualified solution.
So can one provide a really applicable solution to us on how to arrange the further use of the VM?
Thank you in advance.

There is an issue right now where the VM may start unexpectedly after you have run sysprep and selected the shutdown option (which is normally what you should do).
http://social.msdn.microsoft.com/Forums/windowsazure/en-US/fafb9ee6-1e57-46ba-8440-27467ad986cf/image-capture-issue-vm-unexpectedly-started-after-guestinitiated-shutdown?forum=WAVirtualMachinesforWindows
But regardless of that issue - you can't use that deployed instance of the VM after you've run sysprep on it. It needs to stay shutdown, then you select Capture to create an image from it.
If you start it back up, either intentionally, or it is started unexpectedly because of the issue above, it will be sitting at the first interactive screen of setup. RDP is not working at that point, and since there is no console access to an Azure VM, there
is no way to get past that prompt.
For other scenarios, you might be able to attach the OS disk of that VM as a data disk to another VM, and while you could do that in this case too, there is no supported method for disabling sysprep at that stage of setup.
So while you could attach it to another VM to get data off of it (you would have to remove the VM first), the VHD is no longer in a supported state to use as a VM itself.
Thanks,
Craig

Mouse Not Working in Remote Desktop Connection

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