Moved hosting of email and now can't send or receive emails

did a search on the forum but can seem to find a solution to my problem. 
so has any one ever had any problems with removing an email account (with estreet) and then adding a new account (with Dreamhost.com) to a blackberry?
it is the same email address but we moved the hosting last night.... vocapr.com
My client can't send or receive email but isn't getting an error message ... just nothing is happening. She can send and receive via Outlook and on my iphone.
we also did a hard reboot but it still won't send or receive emails.
Please advise.

Hi,
If your using BIS - Log into your BIS account and delete the email address and recreate it again - the email server details  are pointing to the wrong email server.
If your using BES ,then the BES needs to get the correct Mail Server details - Delete the user form the BES and add them back, then reactivate the Handset.
Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq

Similar Messages

  • I just updated my IPad to iOS 5 and now can not send email. The error message says the server rejects the address which is not true Asti sends on my desktop.

    I just updated my iPad to iOS 5 and now can't send email- I have tried the obvious but no luck. Any suggestions?

    Usually 'authentication required' means that you need to submit a username (or e-mail address) and password to the e-mail server, when sending a message. This logic is not different between Outlook and Thunderbird, and even with the latest and previous version of Thunderbird.
    Of course you can try the previous version again to see if it solves the problem, although you'll be less secure because you would be missing the latest fixes.
    If you'd be willing to get back to Thunderbird, say if your frustration level with your new app would increase too much, please see our article [https://support.mozilla.org/en-US/kb/cannot-send-messages cannot send messages] for further help.
    In all other cases I'd appreciate it if you could mark this as answer so we know you don't need further help.

  • TS3276 I've tried everything in this article and still can't send or receive email. I also contacted my provider and everything is working on their end. Does anyone have any suggestions?

    I've tried everything in this article and still can't send or receive email. I also contacted my provider and everything is working on their end. Does anyone have any suggestions?

    Went to Apple Genius Bar. Info from them plus my provider resolved the issue

  • HT4528 I just bought a new 4s and I can't send or receive texts. Also when anyone calls me it comes up as unknown but I transferred all my contacts. Is this a carrier issue or is this my device?

    I just bought a new 4s and I can't send or receive texts. Also when anyone calls it comes up as "unknown" but I transferred all my contacts. Is this a device issue or a carrier problem?? I've tried everything. Reset the network and some a hard reset but no changes.

    I believe the root cause is IOS5.01. same problem on my iphone4s with IOS5.01. Now I have a expensive I-touch!  wake up steve.............. I suggest you change your sim cark from 64k to 128k. or just waiting next generation IOS.

  • HT4623 This really ***** that they sent out and update to the iPhone ISO6 and I can't send or receive pics! Being that its apple you would think they would know better than to send out a bad update like this! I'm paying for a service and I can even use it

    This really ***** that they sent out and update to the iPhone ISO6 and I can't send or receive pics! Being that its apple you would think they would know better than to send out a bad update like this! I'm paying for a service and I can even use now!!! I'm very upset! Think about canceling my iPhone 5 order! This is terrible!

    Wahhhhhhhhhh! Wahhhhhhhhhh!
    Are you over your little tantrum now?  Do you want help you would like to continue to act like a toddler?
    If you want help, try telling us what happens when trying to send pics.  Any errors?
    If you want to whine... go somewhere else.

  • HT3529 My phone bill is paid and I can't send or receive msgs and I tried to call Rogers but that doesn't even work and if it was a bill issue I could still call Rogers think it might be software but I would like to know what to do

    My phone bill is paid and I can't send or receive msgs and I tried to call Rogers but that doesn't even work and if it was a bill issue I could still call Rogers think it might be software but I would like to know what to do

    I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
    AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Edited by:  Verizon Moderator

  • I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages?

    I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages and I cant turn off imessage because I cant see anything on the screen.  Help?

    Then the bottom of the support document states that if you do not have access to the device (which unfortunately because of the screen issue you do not) to contact Apple Care. That is what you need to do.

  • Does anyone know what error 6179 is?  It's coming up over my mail icon and I can't send or receive mail.  My OS is Yosemite

    Does anyone know what error 6179 is?  It's coming up over my mail icon and I can't send or receive mail.  My OS is Yosemite

    Mail troubleshooting - Yosemite
    Mail (Yosemite): If you can’t receive messages
    Mail (Yosemite): If you can’t send messages

  • I just got an IPhone 5C and I can't send or receive pictures on it.

    Does anybody know how to fix this? I have MMS turned on, but still can't send or receive pictures on my phone.

    Check with your carrier to make sure your service with them is correctly provisioned

  • HT1694 Changed password on email account, including in mail settings,and now can't send mail from iPad

    My email account account(msn.com) was hacked so I changed my passwod at msn.com and then als0 changed it on myiPad under settings/mail.
    Now I cannot send email or photos with email.
    Suggestions? I only have an iPad as I am traveling.
    I can send emails if I sign in through Safari.

    Check the outgoing mail server setting. Make sure that your username and password are in there.
    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • All SMS / Texts dissappeared and now can't send or recieve!

    I recently had an error while upgrading to my iPhone 5 to ios 6.1.3 and then all of my text messages (all 43,000+ of them over 5 years) are gone!  I can't send any text messages and when a text does arrive all I can see is the name of the sender, the message body is blank.  I have restored from backup and I have even done a complete restore from firmware and then from backup and still no messages.  I am a physician that uses my phone daily to communiate with colleges and this is debilitating. When I search the web, it looks like I'm far from the only problem with this.  How do I fix this? 
    I am using a MacBook Pro on Osx 10.7.5 with iTunes 11

    Well - I've finally found out that because of ios 6's new SMS database structure, there is no way to recover ANYTHING on my phone from my backup (not just my SMS messages) since the backup also includes the corrupt SMS rendering it 100% useless.  They gave me the choice of operating my phone with all my apps, settings, etc without the use of instant messaging (yeah --- that's an option???) or restoring a blank image of iOS6 and losing all data, apps, etc. and reinstalling one by one all of my apps, organizing, resetting, etc. - something that took over 30 hours when it happened 3 years ago when I had half of the apps and settings.  So, because there was a glitch in the syncing - I have now lost all of my messages and in addition having to spend over 30+ hours reinstalling and reorganizing all of my apps.  I'm a physician and I don't have the luxury of losing that much time again and there is too much valuable data in my messages that I thought was 'backed up'.  And I found out that if I had not trusted Apple and upgraded to 6.1.3 in an attempt to fix this - that I could have had someone jailbreak this and get all of my information off here.
    Whatever you did Apple to the new sms database in ios 6 - it *****.  I know Apple couldn't give a #### about how this affects <1% of their users, but offering zero solutions (and the above are not 'solutions') to issues like this is how they permanatly lose customers (including me).

  • Opened a draft that had been saved, edited it, and now can neither send, nor delete, nor close that message. Mail program stuck there. Any idea how to get it "unstuck?"

    In mail, on my iPad 2, I opened a draft message that had been saved.  I edited it and want to send it. The Send and Cancel bottons are both grayed out. I can't send it, nor cancel it, nor get out of that message. Please help.

    Charlie-
    First I would select the contents of the message and copy it to the clipboard.
    Click your Home button to get out of Mail.  Then double-click the Home button.  A row of recent Apps will line up along the bottom of the screen.  Scroll across and look for the Mail icon.  Press and hold on it until it starts to wiggle.  A red minus sign will appear on each of the icons.  Press the minus sign to remove Mail from the list.  This should also un-hang it.
    If successful, Mail should work normally, and you should be able to paste the clipboard to another new message.
    If not successful, you can try resetting (rebooting) the iPad.  Hold both the Home and Sleep buttons for several seconds until the Apple logo appears.  Ignore the "Slide to power off" arrow.  The iPad will restart after a couple of minutes.
    Fred

  • Tried both 25 and 587 and still can't send or receive

    I have tried changing to both 25, 465 and 587, and still can not use my mail app.
    These were the 3 primary port suggestions I could find on this site and forum. Sorry if I missed any other easy ones.
    Any suggestions? I have called support and gone to the store ("bar") and still no suggestion that works.
    Any help would be appreciated.
    DJ

    Greetings,
    Typically, of most of the users that are having issues with their Mail, can receive mail fine but sending is usually the issue. You will need to know the correct port that you need - usually 25 or 587. If you can surf the Web, you can do email.
    You will need to check with your home ISP for the correct parameters, if you are at home. If you are at work, or elsewhere you will need to know those parameters in most cases if you want to send because more and more ISPs are blocking all SMTP servers other than their own. I know I do.
    If you have Web access to your email, you can use that, and some IMAP mail providers will work about anywhere, but you still need to know the particulars. We block Dot Mac's IMAP to where I can receive email. but I have to plug in the local SMTP server to send anything, because of the local blocking. I don't have any problem with that as it's another layer of security.
    There is nothing wrong with Mail 3.2 or Leopard, they are not flaky. The problems are setup and configuration issues - once you know the correct parameters and setup routines, it all works fine.
    I have never had an issue of note with Mail or Leopard - I use my Dot Mac mail and Exchange mail, in our Active Directory Domain, at work. I also have a Road Runner POP account that I use as well.
    Good Luck - Cheers,
    M.

  • IPhone 5 and Yosemite, can not send or receive phone calls on Mac

    I have latest software on iPhone 5 and Yosemite and an update on cloud, still no phone calls are displaying on my mac or txt msgs... am I missing a step? Can only users who also have iPhones with Facetime only contact me via my computer?

    Hi ravanarrowood,
    I had similar problems at the beginning. Bluetooth were switched on on both devices but the hands off was not working. Later I realized that iOS 8.1 was already released but my iPhone did not even notify me. Then I restored the iPhone connecting it to iTunes, installed iOS 8.1 and only after that bluetooth starting working properly and I could manage to pair both devices.
    For text messages, try going to Messages --> Preferences --> Accounts --> iCloud account
    You can be reached for messages at ... Add your cell phone number if it is not there already.
    I could manage to receive the messages from my Mac with these settings. But still the messages are not syncing across devices but I am just receiving them from both devices. I delete a message from my iPhone in the morning and in the afternoon I re-receive it from my Mac. Interesting..
    Bugra

  • Migrating from Entourage and now can't send mail except from  Mac account

    I've just started using Mail after using Entourage for many years and I must say it's been a frustrating start (having separate applications for Mail, Address Book and Calendar is a pita so far). But most importantly I can't get Mail to allow me to send mail from any account other than from my .Mac account (no problems receiving mail). I'm using the same outgoing server settings as in Entourage but no joy - I get an error message saying it can't use the outgoing server. I have no problems with this in Entourage. For example, from Entourage I can send mail using my BT Internet account or my Bulldog Home account using the following outgoing mail server settings:
    SMTP SERVER: mail.bulldoghome.com
    ACCOUNT ID: [email protected]
    PASSWORD: my email password
    Also, how do I access my hotmail?

    Ok here's another one. When I delete a mail retrieved from a non Mac mail account (eg my BT Internet account) and empty my Trash in Mail it does not delete the email off the (BT Internet) server. I have not checked "remove copy from server after retrieving a message" so that I can access the email from multiple locations. But when I do delete it I obviously want it removed from the server.

Maybe you are looking for

  • My ipod nano (5th gen) will not show up in my computer or in itunes, what shall i do?

    when i plug my ipod nano (5th gen) into my windows 7 laptop it makes the noise to say that it has connected with teh usb port but does not show up in my computer or itunes? i dont know what to do but have already tried the troubleshooting guide on yo

  • Spry Menu Bar Question

    Hello all, I am using Spry Menu Bars for the first time and have checked out most of the online documentation. I have gone into the CSS file to customize much of the look of my first menu. I would like to do the following, but can't seem to find wher

  • Regarding Jasper Report

    hi Friends Iam able to call jasper report from java code by clicking button. Report gets visible on top of Application. but when i close report my Application also get close i dont want this to happen can any one help me?

  • My macbook pro suddenly won't send emails.

    They sit in my outbox. Please can you help. This suddenly happened this morning when I tried to send a video.  I cancelled that message bit it froze the whole thing although one message seems to have got through.

  • Is Solution Center really offering to defrag my T420u´s mSATA SSD, to "optimize performance"?

    Please correct me if I´m wrong, but isn´t this not only unnecessary, but downright harmful? What do you think about this "feature", except from "Don´t use it!"?