Movie plays in background

Question

I am in a fix and desperately need Macromedia Captivate
assistance! I have reviewed the Adobe Online Forum and no one can
provide an answer. I have spent the entire day yesterday on the
phone with Adobe Customer Service. No one else seems to be
experiencing the problem I am seeing and I don’t know where
else to turn.
I am not a graphics designer but am a software trainer who
has been put into a position of producing several CBT’s
(computer – based training) that demonstrate our software. I
have created several demonstration movies utilizing Macromedia
Captivate that I will copy to a CD. I have modified each
movie’s preferences by utilizing the “Open Other
Movie” option in the Movie End Options and selecting the
subsequent SWF file to display. The first movie that plays is an
EXE that spawns an SWF, that spawns an SWF, etc. I have also
created an index.html (utilizing Macromedia Dreamweaver) that will
be copied to the CD. It is a Table of Contents to make it easier
for our clients.
Here is what happens. The client inputs the CD and the Table
of Contents (index.html) displays automatically. There are several
movies listed on the Table of Contents, they select “General
Overview”, the first movie, and it begins to play full
screen. The first movie is an EXE. While the first movie is
playing, the Table of Contents is in the background and the movie
plays in the foreground. When the first movie is finished,
Captivate is displaying a white screen while it loads movie #2,
then the Table of Contents displays and the second movie plays
behind the Table of Contents. The second and all subsequent movies
are SWF files. In effect, each movie is playing in the background.
So for viewers to see / display the 2nd movie and all subsequent
movies they have to select it from the task bar. We would like for
each movie to automatically display for the users.
In order to give you the whole story, I will also give you
the following information. The company I work for asked me to
purchase Macromedia Captivate from the internet. I did so and spent
about a month creating the movies, recording, editing, etc. I
started experiencing the issue about the movies playing in the
background, tried figuring it out on my own, read Macromedia help
books and posted questions on the Adobe Online Forum, but never
found the answer to my issue. I finally called Customer Servicer,
they attempted to verify my license and found that I was utilizing
a pirated copy of the Captivate software. I was unaware of this and
would not pirate software. Since finding out I was using pirated
software, my company has purchased Macromedia Captivate directly
from Adobe. Therefore, I am no longer using pirated software but am
using a certified Adobe product. However, the movies I created were
made with the pirated version of the software.
• Should I re-record the movies utilizing the
non-pirated version of the product?
• Should I re-record on a workstation that never had
the pirated version installed?
• Is there some setting / preference / property that I
am missing?
• How can others produce movies utilizing Captivate and
not have the same issue?
• Do others create movies, provide them to their
client, and tell the client to close all programs prior to running
their movie?
I really need assistance and any help anyone can provide
would be greatly appreciated. I am desperate and afraid that I will
lose my job over this one if I don’t get this done today. Can
I contact anyone via phone? Can I setup a WebEx so that you can see
my screen / issue?
Thank you.

Answer 1

Watch your email Susan. I'm tied up for a bit longer but will
write or call soon.