Movie rental won't work-- playing but screen is gray.

I rented a movie from itunes for the first time. Podcasts, tv show downloads, purchases have all worked in the past, and they all work today, but this rental is not working. I now have 22 hours to watch a movie I can't see.
I've often used Blockbuster to rent online movies, and after a certain amount downloads, you can start watching the movie. I tried to do the same with this, the download was only about 25% done. I've since closed itunes after the download finished. I've restarted my computer, I've clicked on various chapters of the movie and tried to see any part of it, but it's still all gray.
I do have the latest version of itunes. But please let me know how I can make this work or get my money back. iTunes support by phone isn't very... contactable usually, and of all things it should offer online chat support. Oh well.
Any help would be greatly appreciated.

Try resetting your PRAM. If that doesn't work, you may need to get it looked at. It could be a power supply or hard drive issue.
-Bmer
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Movie rental won't work-- playing but screen is gray.

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