MPEG-2 option missing from Adobe Media Encoder (ver7.2.0.43)

Hi all,
Having an issue getting the MPEG-2 option for our Creative Cloud installation, specifically in Media Encoder's presets.
The following steps were recommended on another Adobe forum addressing this issue:
1.Uninstall Adobe Premiere Pro or the Creative Suite.
2.Run the cleanup script found here: http://www.adobe.com/support/contact/cscleanertool.html
3.Reinstall Adobe Premiere Pro or the Creative Suite.
4.Launch Adobe Premiere Pro.
5.When prompted for activation during launch, ensure that the computer is online and complete activation.
If the computer cannot be brought online, complete the offline activation during the first launch of the software. Do not choose to activate later.
6.After Activation, close and restart Adobe Premiere Pro.
We have been able to run through steps1 to 4, however the Activation option in #5 does not appear at all (must be activation is included as part of our CC license).
Without the option to deactivate/activate Premiere how can we go about getting the MPEG-2 option to appear?
Thanks again

Hi Jim,
I'm having the same problem of the mpeg 2 codecs missing from adobe media encoder.  I have 2 computers and on both of them the mpeg 2 options for encoding have disappeared today.  Can you please help? 

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