MS-6378 Memory nightmare
G'day folks
First things first, what a great forum very informative
Now lets hope you can help me and my old yet beloved machine.
I have a MS-6378 which is stock standard with a 750 mhz Duron CPU and 128 mb SDRAM pc133,
Running Win XP which is all up to date and it has been running faithfully for years.
Well I thought It deserved an upgrade so I went out and got two double sided 256 mb SDRAM pc133 as per the manual
This is when all my trouble started, both sticks will work fine on their own or when placed with one of the old chips but when both come together my computer will boot just fine run for a few minutes but then it locks up. I have even swapped chips and tested them in another computer and they work fine.
Well after spending a good amount of money on ram and getting no where fast are relationship is becoming, to say the least STRESSED and I'm reading my computer it's last rights.
Please help us solve are diffrences so we can get back on with are lifes together in harmony.
Yours desperatly Coota
Thanks Wonkanoby
Well we have given the chips a check with Memtest86 and they past with flying colours.
(100% a ok). But my poor old gal is still unhappy. :(
Gone to dig a hole outback.
crying Coota
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Finding a text in All vi in memory - nightmare
Hello All
Quite often it happens that I need to search through all vi in memory to find some text. Some of vis in memory are password protected, and I do not want to search them. But LV keeps asking for a password to those vi and it takes ages to search through those vi.
Is there a way to tell LV not to search in vi, which are pasword protected?
I could not find any option in LV configuration.
Thanks in advance.
PawelHi,
If you have the passwords, you can put them in the password cache (by using
them once). Guess you would have done that if you had the passwords.
If all passwords are different, you can make a vi to open them dynamically,
each with it's own password. Still, you need the passwords...
Regards,
Wiebe.
"pawel" wrote in message
news:506500000005000000C3C90100-1079395200000@exchange.ni.com...
> Hello Kevin
>
> Thanks for you reply, but the find tool has other useful options,
> which I like to use, one of them is actually CTRL+F activation key,
> and more.
>
> I search block diagrams in most cases .
>
> I simply do not understand, why this option is not already included
> somewere in LV.
>
> I am developping some project using
SequenTEST and GOOP and both of
> them generate about 700 vi present in memory. What is worse is that
> about 100-200 of them are password protected, which means that I need
> to press OK button 100 times before I get any result.
>
> But comming to your idea to write my own search tool, I have some
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>
> The LV find tool does it all, but the only thing is that is keeps
> asking for every vi password.
>
> Thanks anyways.
> Pawel -
X4 Memory Support on MS-6378 ...
Hi!
This mainboard might be old but i'm still using it.
My mainboard is MS-6378, which is based on VIA Apollo KLE133 chipset for AMD Socket-A CPU.
I bought this RAM stick that is PC133 512MB SDRAM, double-sided, 16-chips, but it's 64Mx4 IC organization (this is what the dealer told me).
When i plug this stick into my MS-6378, my system won't boot with beeping sounds.
I swapped back with my PC133 256MB 32Mx8 IC module and the mainboard works fine!
Help!
What is the memory support for this mainboard? Does this board support my 64Mx4 module?Supports four memory banks using two 168-pin unbuffered
DIMM.
- Supports a maximum memory size of 1GB (256MB DRAM
technology).
- Supports 3.3v SDRAM DIMM.
- NO support ECC Function.
http://www.msi.com.tw/program/products/mainboard/mbd/pro_mbd_detail.php?UID=22 -
I just upgraded the memory on a K2M2 MB (6378) from 512 m PC 133 to 768 M PC 2100. The PC 133 is Micron and the PC 2100 is Crucial.
In the BIOS I set the new memory to be detected by SPD and judging from the values shown, the MB has done so. Question is this. Sandra Soft scores the new memory bandwidth low at a value of about 1350 rather than the near 2000 I was expecting. System seems to run fine. How can I establish the true memory speed? There are limited options in the K2M2 BIOS, is there anything obvious I overlooked changing when I did the upgrade?
Thanks,
Joefiik
Yet another example of creaping senility on my part. Yes, my board is a 6378 KM2M Combo L.
You may disregard my BIOS question though I still don't understand what the automated MSI update facility is telling me when it says my BIOS is current at the 3.55 revision level. It must be the way MSI refers to VIA 4 in 1 chipset drivers. I verified that I was, in fact, running BIOS v1.3, performed the flash to v1.4 and then reloaded PC Alert 4, changing the chipset temperature alert to remove the annoying alarm and then enabling Cooler XP.
Cooler XP works and now takes my system down to 48-50C idle and low 50's load.
I too, have a 4-5 degree disparity between what PC Alert 4 and MBM 5 report. As you say, go figure.
Although I earlier wasn't inclined to do so, I'm going to buy another heatsink and see if things improve further.
Here's a Holy Grail type question:
What is a good HSF/fan comb that doesn't sound like the APU on an aircraft? I've got a drawer full of either poor performing or really noisy units.
Thanks for the solid advice.
Joe -
Multiclip Nightmare: General Error/Out of Memory when trying to match frame
I'm an assistant editor on a reality show and am fairly experienced with Final Cut Pro. But I've never seen something like this.
At our post house, we have over 30 Macs running FCP7, streaming media off a Xserve/Promise RAID SAN via Fiber channel. We create multiclips for everything (it's a reality show) and have run into some weird bugs.
What's happening is that mutliclips will all-of-a-sudden be unable to match back to the original multiclip. It gives a General Error then an Out of Memory error. Sometimes, after those errors, FCP immediately quits. When I double click the clip in the timeline, I get the same general error. I can, however, match back to the original media clip. But matching back to the multiclip causes the error.
I can't pinpoint a cause or common element. It's happening to different episodes with different editors and different project files.
Also, randomly, things will go offline for no reason. And not everything in a timeline, just some things (which makes no since). We can reconnect them quickly since the media drive never went offline in the first place. I mention this because but I'm wondering if both of these problems are common symptoms of corrupt multiclips and if there's a way to fix them. The only element that I can find linking media randomly going offline is that these multiclips had subclips embedded in them. But even that doesn't seem to be a common thread.
These timelines have been passed around from story editors to editors to AEs then back to editors, so we're thinking these multiclips might be getting corrupted through that process. I don't understand why because everything's looking at the server and all the Macs are pretty much identical.
What I began to do was recut in each clip on the editor's timeline with the original multiclip. It fixes the problem but it's beyond time consuming to say the least. Now that these errors have come up three times in different places, I'm worried we have a widespread problem and if there's a better way to fix it.
Details:
We transcoded all the DVCPRO tapes with AJA Kona Cards to NTSC ProRes (LT) with plans to online the show once we lock
Everyone's running the latest FCP7 and Snow Leopard releaseNate Orloff wrote:
It seems that FCP is making HUGE multiclips. I'm guessing that's the source of the memory error. Some multiclips (the ones it'll let me open) are 9 hours long.
Interesting... Could be the source of your problem indeed
And for no reason.
Are you sure there's no reason? When making multilips there's not one clip's timecode passing 00:00:00:00 for exemple? Or a small clip is also selected with a complete different Timecode? Is it black all 9 hours long? etc.
There must be something that is causing these long multiclips.
I agree with Tom (down in this thread) that sending apple feedback with as much detail as possible might be helpfull.
[FCP feedback|http://www.apple.com/feedback/finalcutpro.html]
I would also be interested in an XML of one of the culprit clips. Not that I know answers, but looking at it might give some clue.
Please select one of the wrong multiclips (in the browser). Select File > Export > XML. (version 5, include metadata; Please also make a version 4 XML).
Send both XML to my email address (in my profile; click on my name in the left column of this post). No promises But you never know...
Rienk -
NIGHTMARE with ERROR OUT OF MEMORY
I was going to finish a 80 hour editing proyect and suddenly this morning my fcp says ERROR OUT OF MEMORY! so NOW, I can´t open anymore the editing sequence.
HELP! I am desesperate!
any idea??Thanks a lot! I read another post more or less like this, and somebody has some kind of programa thats named FCP RESCUE and it works really good!
I erased all render files, then with this program (I still dont understand well how this works) deleted preferences of fcp (with fcp closed -- no instructions available of the use of this little program) and then make off line the sequence.
YES! I Think the problem was a cmyk graphic I haved. so then I opened the sequence -everything was off line (as suppossed to be) and then opened a new proyect --diffferent name (by caution) changed name, and copy paste all the edition of the original editing sequence to the new project, but I erased the CMYK GRAPHIC -- now working fine in the new project.
Have to say that in the older one --even that I erased the cmyk graphic --still having troubles so...
its better to work in a new project.
Thanks a lot for your responses VERY VERY USEFUL!!
Ah, one more thing, fcp (apple) should warn users that fcp is not compatible with cmyk graphics and that will give conflicts. -
Operation Not Allowed, Out of Memory, Display Unavailable, and PS nightmare
Having all of the above titled issues on a project in FCP HD5. Everything was going fine until I started doing some light compositing. I have a regular DV sequence which is fine and then I have some .psd files imported. The .psd files are all only 1 layer with certain areas transparent to reveal whatever is in the video track below. No alpha channels or anything like that.
Originally the .psds had superfluous layers and when I had this problem I turned them all into 1 layer and cut down the file size. No difference. I trashed the prefs and repaired permissions as discussed in Shane's tips. I also made the sequence offline and then re-linked all my media which does work. But then eventually when manipulating the .psd media I get the "display unavailable error" again. It seemingly happens any time I try to dissolve between two .psds or even the media in the tracks below.
Fortunately I can keep getting back in and getting to a good point (I'd go berserk if the file corrupted, even if I do have it backed up), but I can't move forward. Is there a solution for this? Maybe there is something I am neglecting to do in prepping the .psds that's causing them not to play nice. Any help is welcome and appreciated, thanks.Thanks for replying Jim. Indeed everything is in RGB mode, and they are all 720x540, D1/DV NTSC pixel aspect ratio.
What I have tried now is saving them all as TIFFs with transparency. This seems to have done the job of allowing me to transition and not get the above errors, though one of my TIFFs didn't preserve the transparency. Weird.
FCP also rescales them from 720x540 to 810x540 on import. The doesn't take up all of action safe to fill the entire frame. Why is that? Its easy enough to scale it once in FCP, but I'm sure I am doing something wrong in PS. Any further help you can give from here is great! TIA! -
One of the prod clusters is running on below crashed both nodes with an out of memory exception which looks like below.
How do we get to know if the crash is due to a memory leak in the code or elsewhere?
Any inputs which helps to identify on the issue and submit data to application team supporting the need to update the systems is appreciated.
RHEL 4.6 on a 32 bit OS
BEA JRockit(R) R27.5.0
Below is the dump file generated when the JVM was crashed.
===== BEGIN DUMP =============================================================
JRockit dump produced after 21 days, 21:54:48 on Thu Aug 29 23:22:36 2013
* If you see this dump, please go to *
* http://edocs.bea.com/jrockit/go2troubleshooting.html *
* for troubleshooting information. *
Additional information is available in:
/wls_domains/prod_slimseu_wli_domain/jrockit.20717.dump
No snapshot file (core dump) will be created because core dumps have been
disabled. To enable core dumping, try "ulimit -c unlimited"
before starting JRockit again.
Error Message: Out of memory [68]
Signal info : si_signo=11, si_code=2 si_addr=(nil)
Fatal Error : Lock Iteration lockTokenIterInit src/jvm/code/runtime/refiter.c:233
Version : BEA JRockit(R) R27.5.0-110_o-99226-1.5.0_14-20080528-1505-linux-ia32
GC Strategy : Mode: throughput. Currently using strategy: genparpar
GC Status : OC is not running. Last finished OC was OC#6379.
: YC is not running. Last finished YC was YC#46347.
OC History : Strategy genparpar was used for OC#5680 to OC#5848.
: Strategy singleparpar was used for OC#5849.
: Strategy genparpar was used for OC#5850 to OC#6034.
: Strategy singleparpar was used for OC#6035.
: Strategy genparpar was used for OC#6036 to OC#6379.
YC History : Ran 7 YCs before OC#6375.
: Ran 6 YCs before OC#6376.
: Ran 4 YCs before OC#6377.
: Ran 7 YCs before OC#6378.
: Ran 5 YCs before OC#6379.
: Ran 0 YCs since last OC.
YC Promotion : Last YC successfully promoted all objects
Heap : 0x8100000 - 0x88100000 (Size: 2048 MB)
Compaction : 0x80100000 - 0x88100000 (Current compaction type: external)
NurseryList : 0x6d634138 - 0x798afad0
KeepArea : 0x79218a20 - 0x7c8122f0
NurseryMarker: [ 0x79218a20, 0x7c8122f0 ]
CompRefs : References are 32-bit.
CPU : Intel Core 2 SSE SSE2 SSE3 SSSE3 SSE4.1 EM64T
Number CPUs : 4
Tot Phys Mem : 21292417024 (20306 MB)
OS version : Red Hat Enterprise Linux ES release 4 (Nahant Update 6)
Linux version 2.6.9-67.ELsmp ([email protected]) (gcc version 3.4.6 20060404 (Red Hat 3.4.6-8)) #1 SMP Wed Nov 7 13:58:04 EST 2007 (i686)
Thread System: NPTL
Java locking : Normal
State : JVM is running
Command Line : -Xms2048m -Xmx2048m -Xss=256k -da -Dplatform.home=/opt/bea922/aldsp301/weblogic92 -Dwls.home=/opt/bea922/aldsp301/weblogic92/server -Dwli.home=/opt/bea922/aldsp301/weblogic92/integration -Denvironment=prod -Dlog4j.configuration=file:/wls_domains/prod_slimseu_wli_domain/apacheLog4jCfg.xml -Dweblogic.management.discover=false -Dweblogic.management.server=http://meermin.european.idexxi.com:30050 -Dwlw.iterativeDev=false -Dwlw.testConsole=false -Dwlw.logErrorsToConsole=true -Dweblogic.ext.dirs=/opt/bea922/aldsp301/patch_weblogic922/profiles/default/sysext_manifest_classpath -Xverbose:gcreport,memdbg,gcpause -Xverboselog:/wls_logs/prod_slimseu_wli_domain/prod_slimseu_wli.gc -Duser.timezone=GMT -Dweblogic.Domain=prod_slimseu_wli_domain -Dweblogic.Name=prod_slimseu_wli_02 -Djava.security.policy=/opt/bea922/aldsp301/weblogic92/server/lib/weblogic.policy -Dsun.java.launcher=SUN_STANDARD weblogic.Server
java.home : /opt/bea922/aldsp301/jrockit-R27.5.0/jre
j.class.path : /opt/bea922/aldsp301/aldsp_3.0/lib/binxml.jar:/opt/bea922/aldsp301/patch_weblogic922/profiles/default/sys_manifest_classpath/weblogic_patch.jar:/opt/bea922/aldsp301/jrockit-R27.5.0/lib/tools.jar:/opt/bea922/aldsp301/weblogic92/server/lib/weblogic_sp.jar:/opt/bea922/aldsp301/weblogic92/server/lib/weblogic.jar:/opt/bea922/aldsp301/weblogic92/server/lib/webservices.jar::/opt/bea922/aldsp301/weblogic92/integration/lib/worklist-system-required.jar:/opt/bea922/aldsp301/weblogic92/server/lib/jpd.jar:/opt/bea922/aldsp301/weblogic92/integration/L10N:/opt/bea922/aldsp301/weblogic92/common/eval/pointbase/lib/pbclient51.jar:/opt/bea922/aldsp301/weblogic92/server/lib/xqrl.jar::
j.lib.path : /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/jrockit:/opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386:/opt/bea922/aldsp301/jrockit-R27.5.0/jre/../lib/i386:/opt/bea922/aldsp301/patch_weblogic922/profiles/default/native:/opt/bea922/aldsp301/weblogic92/server/native/linux/i686:/opt/bea922/aldsp301/weblogic92/server/native/linux/i686/oci920_8
JAVA_HOME : /opt/bea922/aldsp301/jrockit-R27.5.0
_JAVA_OPTIONS: <not set>
LD_LIBRARY_PATH: /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/jrockit:/opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386:/opt/bea922/aldsp301/jrockit-R27.5.0/jre/../lib/i386:/opt/bea922/aldsp301/patch_weblogic922/profiles/default/native:/opt/bea922/aldsp301/weblogic92/server/native/linux/i686:/opt/bea922/aldsp301/weblogic92/server/native/linux/i686/oci920_8
LD_ASSUME_KERNEL: <not set>
C Heap : 1 memory allocations have failed
: First failure was a mmMalloc of 20 bytes
: Last failure was a mmMalloc of 20 bytes
StackOverFlow: 0 StackOverFlowErrors have occured
OutOfMemory : 3 OutOfMemoryErrors have occured
Registers (from ThreadContext: 0xa96d4e94 / OS context: 0xa96d4f90):
eax = 00001267 ecx = a96d520c edx = 00000043 ebx = b7f5d74c
esp = a96d5280 ebp = a96d5298 esi = 00000044 edi = a96d52e8
es = 0000007b cs = 00000073 ss = 0000007b ds = 0000007b
fs = 00000000 gs = 00000033
eip = b7dabd55 eflags = 00000282
Stack:
(* marks the word pointed to by the stack pointer)
a96d5280: b7f72020* 00000200 b7f5d74c a96d52e8 a96d52e8 a96d52a4
a96d5298: a96d52b8 b7f258c4 00000044 b7f5d74c a96d52e8 a96d5310
a96d52b0: a96d5358 a96d5360 a96d52d8 b7f258ef 00000044 b7f5d74c
a96d52c8: a96d52e8 a96d5360 a96d5310 a96d5358 a96d52f8 b7ecee0a
Code:
(* marks the word pointed to by the instruction pointer)
b7dabd24: 4c892074 458b0824 2404c710 b7f72020 0c244489 000200b8
b7dabd3c: 24448900 92fae804 01b80017 a3000000 b7f72004 001267b8
b7dabd54: 0000a300* 04c70000 00003f24 9aeae800 768d0017 27bc8d00
b7dabd6c: 00000000 e589fc55 53c03157 b9e87d8d 00000004 00c0ec81
Loaded modules:
(* denotes the module causing the exception)
08048000-08056ff3 /opt/bea922/aldsp301/jrockit-R27.5.0/bin/java
0093f000-0094c85b /lib/tls/libpthread.so.0
00833000-00853c8f /lib/tls/libm.so.6
00858000-00859967 /lib/libdl.so.2
00705000-0082a578 /lib/tls/libc.so.6
006eb000-0070039b /lib/ld-linux.so.2
b7d16000-b7f6c6a7 */opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/jrockit/libjvm.so
00db2000-00db9a76 /lib/tls/librt.so.1
b7cdb000-b7cf9103 /lib/libnss_centrifydc.so.2
0099a000-009a8fef /lib/libresolv.so.2
00d76000-00d8866f /lib/libnsl.so.1
b7cd0000-b7cd8a57 /lib/libnss_files.so.2
b7be5000-b7bef81b /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libverify.so
b7bc2000-b7be2317 /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libjava.so
b6b1b000-b6b20f13 /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/native_threads/libhpi.so
b65ae000-b65bc4c4 /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libzip.so
b4e71000-b4e82f03 /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libnet.so
b4e69000-b4e6f207 /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libnio.so
b5f03000-b5f06313 /lib/libnss_dns.so.2
b3a6e000-b3a73246 /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libmanagement.so
b39e1000-b39ea357 /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libjmapi.so
b36d8000-b36d9de4 /opt/bea922/aldsp301/weblogic92/server/native/linux/i686/libwlfileio2.so
a59ed000-a5a4c026 /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libawt.so
a5926000-a59eb21f /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libmlib_image.so
a5920000-a5924f1c /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/headless/libmawt.so
a53f8000-a54710a7 /opt/bea922/aldsp301/jrockit-R27.5.0/jre/lib/i386/libfontmanager.so
"[ACTIVE] ExecuteThread: '25' fo" id=75 idx=0x128 tid=20894 lastJavaFrame=0xa96d54cc
Stack 0: start=0xa9698000, end=0xa96da000, guards=0xa969d000 (ok), forbidden=0xa969b000
Thread Stack Trace:
at dumpForceDump+117()@0xb7dabd55
at vmFatalErrorMsgV+84()@0xb7f258c4
at vmFatalErrorMsg+31()@0xb7f258ef
at fatalError+42()@0xb7ecee0a
at lockTokenIterInit+151()@0xb7ecf317
at trProcessLocksForThread+102()@0xb7edda26
at get_all_locks+106()@0xb7df61ca
at javalockConvertTokenForObject+74()@0xb7df83aa
-- Java stack --
at jrockit/vm/Locks.convertThinLockedToFatLocked(Ljava/lang/Object;)V(Native Method)
at jrockit/vm/Locks.createMonitorAndConvert(Locks.java:1521)[inlined]
at jrockit/vm/Locks.wait(Locks.java:2184)[inlined]
at weblogic/rjvm/ResponseImpl.waitForData(ResponseImpl.java:81)[optimized]
^-- Holding lock: weblogic/rjvm/ResponseImpl@0x6daebaa8[thin lock]
at weblogic/rjvm/ResponseImpl.getTxContext(ResponseImpl.java:108)[inlined]
at weblogic/rjvm/BasicOutboundRequest.sendReceive(BasicOutboundRequest.java:109)[optimized]
at weblogic/rmi/cluster/ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:335)[inlined]
at weblogic/rmi/cluster/ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:252)[optimized]
at com/bea/ld/Server_ydm4ie_EOImpl_1030_WLStub.executeOperationStreaming(Lcom/bea/dsp/ejb/QualName;[Ljava/lang/Object;Lcom/bea/ld/QueryAttributes;Lcom/bea/ld/filter/FilterXQuery;)Lcom/bea/dsp/ejb/StreamingQueryResult;(Unknown Source)[optimized]
at com/bea/dsp/das/ejb/EJBClient.invokeOperation(EJBClient.java:148)[optimized]
at com/bea/dsp/das/DataAccessServiceImpl.invokeOperation(DataAccessServiceImpl.java:171)[inlined]
at com/bea/dsp/das/DataAccessServiceImpl.invoke(DataAccessServiceImpl.java:122)[inlined]
at com/bea/dsp/control/core/delegates/impl/DSPControlInvocationDelegate.executeFunction(DSPControlInvocationDelegate.java:219)[inlined]
at com/bea/dsp/control/core/delegates/impl/DSPControlInvocationDelegate.invokeOnDataService(DSPControlInvocationDelegate.java:64)[optimized]
at com/bea/dsp/control/core/DSPControlImpl.invoke(DSPControlImpl.java:81)[optimized]
at com/idexx/lims/controls/dsp/ResultsReportDSPControlFileBean.getPathEventTimeStampForDepartment(ResultsReportDSPControlFileBean.java:267)[optimized]
at com/idexx/lims/orderresults/dao/OrderResultsDAOImpl.getPathEventTimeStampForDepartment(OrderResultsDAOImpl.java:109)[optimized]
at com/idexx/lims/controls/OrderResultsCustomControlImpl.releaseResultsAndSaveReport(OrderResultsCustomControlImpl.java:360)[optimized]
at com/idexx/lims/controls/OrderResultsCustomControlBean.releaseResultsAndSaveReport(OrderResultsCustomControlBean.java:440)[optimized]
at sun/reflect/GeneratedMethodAccessor831.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;(Unknown Source)[optimized]
at sun/reflect/DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)[optimized]
at java/lang/reflect/Method.invoke(Method.java:585)[optimized]
at com/bea/wli/knex/runtime/jcs/container/JcsProxy.invokeBeehiveControl(JcsProxy.java:666)[optimized]
at com/bea/wli/knex/runtime/jcs/container/JcsProxy.invoke(JcsProxy.java:433)[optimized]
at $Proxy163.releaseResultsAndSaveReport(LorderResults/logical/orderResultsWs/ReleaseResultsAndSaveReportDocumentXmlBean;)LorderResults/logical/orderResultsWs/ReleaseResultsAndSaveReportResponseDocumentXmlBean;(Unknown Source)
at com/idexx/lims/controls/process/OrderResultsProcess.orderResultsCustomControlReleaseResultsAndSaveReport(OrderResultsProcess.java:649)
at sun/reflect/GeneratedMethodAccessor830.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;(Unknown Source)
at sun/reflect/DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)[optimized]
at java/lang/reflect/Method.invoke(Method.java:585)[optimized]
at com/bea/wli/bpm/runtime/Perform.invoke(Perform.java:39)[inlined]
at com/bea/wli/bpm/runtime/Perform.execute(Perform.java:50)[optimized]
at com/bea/wli/bpm/runtime/SyncReceive.messageDelivery(SyncReceive.java:63)[optimized]
at com/bea/wli/bpm/runtime/ProcessState.processMessage(ProcessState.java:217)[optimized]
at com/bea/wli/bpm/runtime/ProcessState.dispatchRequest(ProcessState.java:241)[inlined]
at com/bea/wli/bpm/runtime/JpdContainer.dispatchProcessRequest(JpdContainer.java:1077)[optimized]
at com/bea/wli/bpm/runtime/JpdContainer.preInvoke(JpdContainer.java:1041)[optimized]
at com/bea/wli/knex/runtime/core/container/Invocable.invoke(Invocable.java:248)[optimized]
at com/bea/wli/bpm/runtime/JpdContainer.invoke(JpdContainer.java:814)[optimized]
at com/bea/wli/knex/runtime/core/bean/BaseContainerBean.invokeBase(BaseContainerBean.java:224)[optimized]
at com/bea/wli/knex/runtime/core/bean/SLSBContainerBean.invoke(SLSBContainerBean.java:136)[optimized]
at com/bea/wlwgen/StatelessContainer_2hozgx_ELOImpl.invoke(StatelessContainer_2hozgx_ELOImpl.java:137)[optimized]
at com/bea/wlwgen/SLSBContAdpt.invokeOnBean(SLSBContAdpt.java:29)[optimized]
at com/bea/wli/knex/runtime/core/bean/BaseDispatcherBean.runAsInvoke(BaseDispatcherBean.java:185)[optimized]
at com/bea/wli/knex/runtime/core/bean/BaseDispatcherBean.invoke(BaseDispatcherBean.java:54)[optimized]
at com/bea/wli/knex/runtime/core/bean/SyncDispatcherBean.invoke(SyncDispatcherBean.java:168)[optimized]
at com/bea/wli/knex/runtime/core/bean/SyncDispatcher_k1mrl8_EOImpl.invoke(SyncDispatcher_k1mrl8_EOImpl.java:133)[optimized]
at com/bea/wli/knex/runtime/core/dispatcher/Dispatcher.remoteDispatch(Dispatcher.java:165)[inlined]
at com/bea/wli/knex/runtime/core/dispatcher/ServiceHandleImpl.invoke(ServiceHandleImpl.java:460)[optimized]
at com/bea/wli/knex/runtime/core/call/JavaCall.invoke(JavaCall.java:56)[optimized]
at com/bea/wli/bpm/runtime/SubFlowCall.invoke(SubFlowCall.java:112)[optimized]
at com/bea/wli/knex/runtime/core/control/ServiceControlImpl.invoke(ServiceControlImpl.java:1307)[inlined]
at com/bea/control/ProcessControlImpl.invoke(ProcessControlImpl.java:825)[optimized]
at com/bea/wli/knex/runtime/core/control/ServiceControlImpl.invoke(ServiceControlImpl.java:1174)[optimized]
at com/bea/control/ProcessControlImpl.invoke(ProcessControlImpl.java:760)[optimized]
at com/idexx/lims/controls/process/OrderResultsProcessControlBean.releaseResultsClientRequestwithReturn(OrderResultsProcessControlBean.java:394)
at sun/reflect/GeneratedMethodAccessor828.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;(Unknown Source)
at sun/reflect/DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)[optimized]
at java/lang/reflect/Method.invoke(Method.java:585)[optimized]
at com/bea/wli/knex/runtime/jcs/container/JcsProxy.invokeBeehiveControl(JcsProxy.java:666)[optimized]
at com/bea/wli/knex/runtime/jcs/container/JcsProxy.invoke(JcsProxy.java:446)[optimized]
at $Proxy171.releaseResultsClientRequestwithReturn(LorderResults/logical/orderResultsWs/ReleaseResultsAndSaveReportDocumentXmlBean;)LorderResults/logical/orderResultsWs/ReleaseResultsAndSaveReportResponseDocumentXmlBean;(Unknown Source)
at com/idexx/lims/controls/process/OrderResultsProcess.orderResultsProcessControlReleaseResultsClientRequestwithReturn111(OrderResultsProcess.java:1686)[optimized]
at sun/reflect/GeneratedMethodAccessor827.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;(Unknown Source)
at sun/reflect/DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)[optimized]
at java/lang/reflect/Method.invoke(Method.java:585)[optimized]
at com/bea/wli/bpm/runtime/Perform.invoke(Perform.java:39)[inlined]
at com/bea/wli/bpm/runtime/Perform.execute(Perform.java:50)[optimized]
at com/bea/wli/bpm/runtime/SyncReceive.messageDelivery(SyncReceive.java:63)[optimized]
at com/bea/wli/bpm/runtime/ProcessState.processMessage(ProcessState.java:217)[optimized]
at com/bea/wli/bpm/runtime/ProcessState.dispatchRequest(ProcessState.java:241)[inlined]
at com/bea/wli/bpm/runtime/JpdContainer.dispatchProcessRequest(JpdContainer.java:1077)[optimized]
at com/bea/wli/bpm/runtime/JpdContainer.preInvoke(JpdContainer.java:1041)[optimized]
at com/bea/wli/knex/runtime/core/container/Invocable.invoke(Invocable.java:248)[optimized]
at com/bea/wli/bpm/runtime/JpdContainer.invoke(JpdContainer.java:814)[optimized]
at com/bea/wli/knex/runtime/core/bean/BaseContainerBean.invokeBase(BaseContainerBean.java:224)[optimized]
at com/bea/wli/knex/runtime/core/bean/SLSBContainerBean.invoke(SLSBContainerBean.java:136)[optimized]
at com/bea/wlwgen/StatelessContainer_2hozgx_ELOImpl.invoke(StatelessContainer_2hozgx_ELOImpl.java:137)[optimized]
at com/bea/wlwgen/SLSBContAdpt.invokeOnBean(SLSBContAdpt.java:29)[optimized]
at com/bea/wli/knex/runtime/core/bean/BaseDispatcherBean.runAsInvoke(BaseDispatcherBean.java:185)[optimized]
at com/bea/wli/knex/runtime/core/bean/BaseDispatcherBean.invoke(BaseDispatcherBean.java:54)[optimized]
at com/bea/wli/knex/runtime/core/bean/SyncDispatcherBean.invoke(SyncDispatcherBean.java:168)[optimized]
at com/bea/wli/knex/runtime/core/bean/SyncDispatcher_k1mrl8_EOImpl.invoke(SyncDispatcher_k1mrl8_EOImpl.java:133)[optimized]
at com/bea/wli/knex/runtime/core/dispatcher/Dispatcher.remoteDispatch(Dispatcher.java:165)[inlined]
at com/bea/wli/knex/runtime/core/dispatcher/ServiceHandleImpl.invoke(ServiceHandleImpl.java:460)[optimized]
at com/bea/wli/knex/runtime/core/call/JavaCall.invoke(JavaCall.java:56)[optimized]
at com/bea/wli/bpm/runtime/SubFlowCall.invoke(SubFlowCall.java:112)[optimized]
at com/bea/wli/knex/runtime/core/control/ServiceControlImpl.invoke(ServiceControlImpl.java:1307)[inlined]
at com/bea/control/ProcessControlImpl.invoke(ProcessControlImpl.java:825)[optimized]
at com/bea/wli/knex/runtime/core/control/ServiceControlImpl.invoke(ServiceControlImpl.java:1174)[optimized]
at com/bea/control/ProcessControlImpl.invoke(ProcessControlImpl.java:760)[optimized]
at com/idexx/lims/controls/process/OrderResultsProcessControlBean.releaseResultsToCustomer(OrderResultsProcessControlBean.java:677)[optimized]
at sun/reflect/GeneratedMethodAccessor46336.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;(Unknown Source)
at sun/reflect/DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)[optimized]
at java/lang/reflect/Method.invoke(Method.java:585)[optimized]
at com/bea/wli/knex/runtime/jcs/container/JcsProxy.invokeBeehiveControl(JcsProxy.java:666)[optimized]
at com/bea/wli/knex/runtime/jcs/container/JcsProxy.invoke(JcsProxy.java:446)[optimized]
at $Proxy12611.releaseResultsToCustomer(LorderResults/logical/orderResultsWs/ReleaseResultsToCustomerDocumentXmlBean;)LorderResults/logical/orderResultsWs/ReleaseResultsToCustomerResponseDocumentXmlBean;(Unknown Source)
at com/idexx/lims/processes/ReleaseResultsToCustomerProcess.sendReleaseRequest(ReleaseResultsToCustomerProcess.java:101)
at sun/reflect/GeneratedMethodAccessor46335.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;(Unknown Source)
at sun/reflect/DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)[optimized]
at java/lang/reflect/Method.invoke(Method.java:585)[optimized]
at com/bea/wli/bpm/runtime/Perform.invoke(Perform.java:39)[inlined]
at com/bea/wli/bpm/runtime/Perform.execute(Perform.java:50)[optimized]
at com/bea/wli/bpm/runtime/Receive.messageDelivery(Receive.java:93)[optimized]
at com/bea/wli/bpm/runtime/ProcessState.processMessage(ProcessState.java:217)[optimized]
at com/bea/wli/bpm/runtime/ProcessState.dispatchRequest(ProcessState.java:241)[inlined]
at com/bea/wli/bpm/runtime/JpdContainer.dispatchProcessRequest(JpdContainer.java:1077)[optimized]
at com/bea/wli/bpm/runtime/JpdContainer.preInvoke(JpdContainer.java:1041)[optimized]
at com/bea/wli/knex/runtime/core/container/Invocable.invoke(Invocable.java:248)[optimized]
at com/bea/wli/bpm/runtime/JpdContainer.invoke(JpdContainer.java:814)[optimized]
at com/bea/wli/knex/runtime/core/bean/BaseContainerBean.invokeBase(BaseContainerBean.java:224)[optimized]
at com/bea/wli/knex/runtime/core/bean/SLSBContainerBean.invoke(SLSBContainerBean.java:136)[optimized]
at com/bea/wlwgen/StatelessContainer_2hozgx_ELOImpl.invoke(StatelessContainer_2hozgx_ELOImpl.java:137)[optimized]
at com/bea/wlwgen/SLSBContAdpt.invokeOnBean(SLSBContAdpt.java:29)[optimized]
at com/bea/wli/knex/runtime/core/bean/BaseDispatcherBean.runAsInvoke(BaseDispatcherBean.java:185)[optimized]
at com/bea/wli/knex/runtime/core/bean/BaseDispatcherBean.invoke(BaseDispatcherBean.java:54)[optimized]
at com/bea/wli/knex/runtime/core/bean/AsyncDispatcherBean.onMessage(AsyncDispatcherBean.java:259)[optimized]
at weblogic/ejb/container/internal/MDListener.execute(MDListener.java:429)[inlined]
at weblogic/ejb/container/internal/MDListener.transactionalOnMessage(MDListener.java:335)[inlined]
at weblogic/ejb/container/internal/MDListener.onMessage(MDListener.java:291)[optimized]
at weblogic/jms/client/JMSSession.onMessage(JMSSession.java:4072)[optimized]
at weblogic/jms/client/JMSSession.execute(JMSSession.java:3962)[optimized]
at weblogic/jms/client/JMSSession$UseForRunnable.run(JMSSession.java:4490)[optimized]
at weblogic/work/ServerWorkManagerImpl$WorkAdapterImpl.run(ServerWorkManagerImpl.java:518)[optimized]
at weblogic/work/ExecuteThread.execute(ExecuteThread.java:209)[optimized]
at weblogic/work/ExecuteThread.run(ExecuteThread.java:181)
at jrockit/vm/RNI.c2java(IIIII)V(Native Method)
-- end of trace
Extended, platform specific info:
libc release: 2.3.4-stable
Elf headers:
libc ehdrs: EI: 7f454c46010101000000000000000000 ET: 3 EM: 3 V: 1 ENTRY: 00719ed0 PHOFF: 00000034 SHOFF: 00174ab8 EF: 0x0 HS: 52 PS: 32 PHN; 10 SS: 40 SHN: 67 STIDX: 66
libpthread ehdrs: EI: 7f454c46010101000000000000000000 ET: 3 EM: 3 V: 1 ENTRY: 00943850 PHOFF: 00000034 SHOFF: 00019f00 EF: 0x0 HS: 52 PS: 32 PHN; 9 SS: 40 SHN: 39 STIDX: 38
libjvm ehdrs: EI: 7f454c46010101000000000000000000 ET: 3 EM: 3 V: 1 ENTRY: 0004bbe0 PHOFF: 00000034 SHOFF: 00297e24 EF: 0x0 HS: 52 PS: 32 PHN; 4 SS: 40 SHN: 19 STIDX: 16
* If you see this dump, please go to *
* http://edocs.bea.com/jrockit/go2troubleshooting.html *
* for troubleshooting information. *
===== END DUMP ===============================================================Vicky77 wrote:
We are seeing memory leaks in our application, this is causing Out of Memory exception after every 5-7 days in prod environment. We tried to analyse our application with JPROBE and these are our findings...
1) Once these session is expiring, all application objects are getting garbage collected.
2) We are seeing huge increase in String and Char[] with each submitted applicationWhere are these coming from?
Are you using any libraries like JAXB? Are you binding XML to objects?
We are using Weblogic 10.0 with jdk version 1.5.0_06. Are there any known String related memory leak issues.
My understanding is that unless we are using any static variable or application scope objects we should have any memory leakage.Apparently not.
Can someone please validate if this understanding is correct? The JVM is telling you that it's incorrect. Believe the evidence you have before you.
Your JVM settings might help. What are the settings for the GC? How big is your perm space, and how is that changing with time?
What could be other possible causes of memory leaks? We are also using private static ThreadLocal variablesSounds like the perm space is exploding in size. It fills up and you're done.
I'd recommend that you download JVMStat from Sun and watch what memory is doing as you run your test. It's not a nice graphic view of eden, old & new gen, and perm spaces that will give you an idea of what's going on. It won't tell you why. Keep drilling down with JProbe.
% -
Putting new memory in the Mac Mini - tips and (especially) pitfalls
I had some problems in expanding my Mac Mini's memory. If you're about to do the same thing, you might find my experiences useful. So here they are.
*Opening the case*
I followed advice to use a plastic putty-knife and bought a one specially, but ran into a couple of problems. First, the plastic knives aren't as sharp as the metal ones, so they don't push into the available gap. I had to sharpen the edge before it would go in. The second problem was that, once in, it wasn't rigid enough to open the case; it just bent.
At this point I should have left it and gone back to the drawing board, but I was frustrated and flustered and casting about for anything that would do the job, I ended up using the metal blade of a set-square. This worked, but either because it wasn't flexible enough or because I was a bit coarse in my technique, I did some damage to the clips.
When I had to open the case a second time, I used a small, very thin and flexible cheese-grater and the case popped open like a dream.
*The four corner screws*
A magnetic screwdriver would have been a godsend for this, but since I didn't have one, I just had to tip the Mini up when the screw was loose and hope it didn't disappear into the workings. Fortunately none of them did. So not everything went wrong. Three of the screws were easy to put back - they could either be pushed or dropped into the holes, but the fourth couldn't be got in either way. Thinking about it afterwards, I realised I could have turned the mini upside down and put the screw on top of the screwdriver and got it in that way. But what I actually did was bite the end off a toothpick, jam it into the screw head and then push it in the hole. Worked a treat.
Note. My instructions said not to worry about the spring on the Airport antenna -"It's not going to fly off." Maybe not, but it can come loose and is then a pain to put back. Suddenly the wire holding the antenna doesn't seem long enough. Before you know it the antenna cable has come off completely, leaving you with the choice to undo all the screws again or forget about using Airport.
*Lifting the chassis*
Some advice tells you to undo all cables and take the chassis off completely, but the advice I followed suggested just undoing the fan control wire and propping the the chassis on a book with the others still attached. This worked fine. I was nervous about pulling on the wire to release the fan control, so I used a fingernail to get under the rim of the plug itself and popped it off that way.
*Fitting the RAM*
This was the easy part, though it didn't snap in as positively as some I've done.
*Putting back the fan control wire*
I put the wire back, as I thought, and powered up the Mini with the lid still off. I checked that the memory was properly installed and was delighted that it was. I vaguely noticed that the Mini was making a lot of noise, but thought that might be because the case was off. In my defence, none of the instructions identified the wire I was disconnecting as the fan control wire; they just called it "the little wire in front". Anyway, I put the lid back on, then realised I had a problem and took it off again. I learned (from Boece) that "the little wire in front" was indeed the fan control wire and saw that it was loose. It took me several tries to get it in. It's in an awkward place, is very small and sometimes appears to go in when it really hasn't. But whereas a few times I thought it had gone in, when it did go in I knew it was in. One of those things you only ever do once, but could do so much more easily the second time.
*Putting the lid back*
Some advice suggests just pushing the lid back, but you can cause damage that way. The clips can get bent out of shape. The best way is to use your cheese-grater or whatever, to gently ease the lid back on.
Conclusion
This was a bad experience; I had visions of ending up with an unusable machine and a void warranty. But in fact it I now have a quiet, working 2GB Mac Mini - and the nightmares have almost stopped. If you're about to try it, take comfort from the fact that you couldn't have as bad an experience as I had. Probably.
MichaelPretty much describes my experience. I used a relatively thin metal putty knife to take the case off. Not to difficult doing one side at a time. I totally agree, a magnetic screw driver would have been very helpful when replacing the bracket. By far the biggest problem I had was the fan control wire. Very short cord in an awkward location. End of story - all back together with 2gb or ram. Probably toook 35-40 minutes (Including 10-15 fooling around with that lousy fan control wire.)
-
Difficulty detecting SATA disk, adding a second SATA disk, memory conflict, etc
I resolved the SATA problem in the middle of writing this post, but for others’ benefit in the future, I am still describing it here. But there are still some unresolved problems.
========================================================
I have an Intel P4 2.4 GHz CPU.
My MSI motherboard has the words 865PE Neon 2P on it.
BIOS is AmiBIOS 3.31a.
I cannot tell what display card I have. I do not see any brand printed on the card.
I have an (internal) 37 GB IDE hard disk (I cannot see the brand and I am too lazy to un-mount it) as the C drive.
About 3 years ago I added another internal disk, 150GB Western Digital WD 1600, SATA as the E drive.
I have a copy of Windows XP Pro SP2 on each of these two hard drives but I always boot on C.
I also have 2 DVD drives (Drives D and G) and 6 (2 at the side and 4 at the back) USB ports.
A shop installed everything for me and things have been well. I did not record the BIOS settings so I do not know how it was set up. My nightmare started about 2 weeks ago when my PC suddenly did not detect E, i.e. the SATA drive. I had not done anything to the BIOS setting or otherwise, so I have no idea why the E drive suddenly disappeared.
At that time, the Standard CMOS Features in the BIOS setting was:
Primary IDE Master - Not Installed
Primary IDE Slave - IC35L060AVV207-0
Secondary IDE Master - Pioneer DVD ROM
Secondary IDE Slave - Lite On DVD ROM
Third IDE Master - Not Installed
Third IDE Slave - Not Installed
Fourth IDE Master - Not Installed
Fourth IDE Slave - Not Installed
I tried many things and finally bought a hard disk enclosure and put that SATA in it and connect it to one of the USB ports. It works.
This morning I stumbled on this article "Motherboard can't detect SATA hard disk" at http://forum.msi.com.tw/index.php?topic=119738.0 and also “Q: How to enable both SATA and PATA? “ on “NEO Boards Unofficial FAQ rev 4/05/2004 - two lights on "P" series” at https://forum-en.msi.com/index.php?topic=21469.0 taking about the On-Chip IDE Configuration section of the BIOS menu and I decided to give it a try, so that I can get rid of that hard disk enclosure.
It works, kind of. I saw that it was set to Legacy Mode, P-ATA Only, SATA Keep Enabled=No, PATA Keep Enabled=No, PATA Channel Selection=Both, Combined Mode Option=PATA 1st Channel, SATA Ports Definition= P0-3rd/P1-4th. So following the advice on the article and the FAQ, I reset it to Legacy Mode, P-ATA + S-ATA, SATA Keep Enabled=No, PATA Keep Enabled=No, PATA Channel Selection=Both, Combined Mode Option=PATA 1st Channel, SATA Ports Definition= P0-Master/P1-Slave. Now my PC could detect the SATA drive and set it as the D drive (and the IDE remained as Drive C) but my two DVD ROMs disappeared. The Standard CMOS Features in the BIOS setting was:
Primary IDE Slave - IC35L060AVV207-0
Secondary IDE Master - WDC WD1600JD-00HBB
The rest is Not Installed.
So, I (only) changed Combined Mode Option to SATA 1st Channel. So apparently my PC now booted using the WinXP copy on the SATA disk (recall that I have WinXP on both hard disks). And now the SATA disk is C, and both DVD ROMs are visible. My IDE disk disappeared.
Now I went back to the BIOS menu and switched back to PATA 1st Channel, reset it back to P-ATA Only, and changed SATA Keep Enabled=Yes. Voila. Now I can see my IDE disk as Drive C, SATA disk as Drive D, the two DVD ROMs as Drives E and G. Everything looks fine except that some of the start-up programs no longer start up apparently because their paths used to be E:\.... but now the disk they are on was renamed from E to D so the operating system cannot locate them. And the Standard CMOS Features menu reads:
Primary IDE Master - Not Installed
Primary IDE Slave - IC35L060AVV207-0
Secondary IDE Master - Pioneer DVD ROM
Secondary IDE Slave - Lite On DVD ROM
Third IDE Master - Not Installed
Third IDE Slave - Not Installed
Fourth IDE Master - WDC WD1600JD-00HBB
Fourth IDE Slave - Not Installed
Problem 1 (the main problem): Difficulty detecting SATA disk – Resolved. If anyone is kind enough, maybe you can tell me and others why suddenly the BIOS setting was changed by itself causing all these problems, and why “P-ATA Only, SATA Keep Enabled=Yes” works but “P-ATA + S-ATA, SATA Keep Enabled=No” does not. Should I now tweak the Windows registry to change the drive letter of the SATA disk from D to E?
Problem 2: I just bought an internal Hitachi Deskstar 640GB SATA disk. And I have a vacant orange SATA connector on my mobo. Can I add it together with the existing 2? Would it be set up as Third IDE Master, Fourth IDE Slave, or something else?
Problem 3: I used to have a Samsung DDR PC2700 512MB memory module and during the last week I added a Corsair DDR PC3200 1GB memory module, both on the green slots (not the purple slots). It caused my PC to freeze (keyboard and mouse not responsive) every now and then. So I pulled out the Samsung one and it has been working fine. Some said one has to use memory from the same manufacturer with the same size and same everything. The sticky thread titled “NEO Boards Unofficial FAQ rev 4/05/2004 - two lights on "P" series” in this forum has a question “I have this RAM xxxx but it does not work with my board. Can MSI update the BIOS to fix this?” and the answer points to a Product Info page and I don’t know where that is. Any advice on how to make both work together? Can I use the purple slots?
Problem 4: The “usable” space on my Dell M991 CRT monitor has shrunk. That is, the black areas on both sides, mostly RHS, have intermittently enlarged. It only happened in these 2 weeks. I tried Control Panel – Display – Settings – Advanced – Displays – Adjustments to no avail. I don’t have another monitor to try in order to test whether it has to do with the CRT. Just in case you happen to know anything, please jot a line.
Problem 5: Some of my USB ports do not work or only work intermittently. For example I plugged in my wireless adaptor into one of them and it sometimes would say “USB Device Not Recognized”.Quote
If anyone is kind enough, maybe you can tell me and others why suddenly the BIOS setting was changed by itself causing all these problems, and why “P-ATA Only, SATA Keep Enabled=Yes” works but “P-ATA + S-ATA, SATA Keep Enabled=No” does not.
Maybe your CMOS Battery is running low and it is time to replace it.
Quote
Should I now tweak the Windows registry to change the drive letter of the SATA disk from D to E?
Try to change drive letters via the Windows Drive Manager:
http://www.mvps.org/marksxp/WindowsXP/driveltr.php
Quote
Problem 2: I just bought an internal Hitachi Deskstar 640GB SATA disk. And I have a vacant orange SATA connector on my mobo. Can I add it together with the existing 2?
If it is a SATA-II Drive, you will probably have to force it into SATA-I Compatibility mode first (check the hard drive user manual for jumper settings or firmware switches).
Quote
I used to have a Samsung DDR PC2700 512MB memory module and during the last week I added a Corsair DDR PC3200 1GB memory module, both on the green slots (not the purple slots). It caused my PC to freeze (keyboard and mouse not responsive) every now and then. So I pulled out the Samsung one and it has been working fine. Some said one has to use memory from the same manufacturer with the same size and same everything.
Exactly. Mixing different memory modules causes problems in many cases because the exact same settings will apply to both modules at the same time. What works for the one module may not work so well for the other one.
Quote
Just in case you happen to know anything, please jot a line.
That is either related to the monitor itself or to the video card. It may also be related to a problem with the driver or improper screen resolution settings.
Quote
Problem 5: Some of my USB ports do not work or only work intermittently. For example I plugged in my wireless adaptor into one of them and it sometimes would say “USB Device Not Recognized”.
What ports? Front Panel or Back Panel? -
Envy x360 battery short and CMOS/RTC | No dedicated CMOS battery = Kafkaesque HP support nightmare
Relevant Case Number:
3015038426
Caveat:
If I'm wrong about this, I'll eat my hat with a sauce made of ultra-expensive brand-name HP ink.
Question:
Does anyone at HP want to take reponsibility for a series of the company's tech support representatives giving horribly wrong hardware information, wasting customer time and money?
Summary:
1. I have apparently experienced a short in my main battery.
2. In the x360, the real-time clock (RTC) and BIOS settings are apparently powered by the main battery, not a separate CMOS/RTC battery.
3. (1) and (2) explain why my symptoms include a CMOS checksum error and 0-set RTC on boot.
4. Three separate HP representatives have been absolutely insistent that:
(a) I have a CMOS/RTC battery that just isn't disclosed in the service manual.
(b) My symptoms indicate the need for CMOS/RTC battery replacement.
(c) This requires a 2-week+ send-in service, even though I live right next to an authorized support center.
(d) A much less intrusive main battery replacement could not help me, since I have a CMOS issue.
5. I have already had to pay $54 and change for a local shop to confirm that HP support has been, for want of better terms, full of it -- they have been BSing me by phone and live chat, and there is no dedicated CMOS battery.
6. Because of HP's intransigence, I now face the choice of either
(a) paying another $54+ to get myself a new main battery on the open market
or
(b) completely unnecessarily going without my primary work machine for weeks in order to get a new main battery for free from HP. That's assuming that the people at the service center know that replacing the motherboard won't do anything for this machine.
Hilarious and/or Depressing Support Record:
1. Symptoms
This is an HP Envy x360 15t hybrid notebook, model u011dx (G6T85UA).
It had been suspended but suddenly appeared off. It would not power on until AC power was attached.
It showed a CMOS checksum error (502) on boot, and its real-time clock did not hold the time between power cycles.
It had inconsistent problems with failed or severely delayed POST completion.
If AC power was removed during operation, it immediately died. Information about the main battery still showed up in the OS, where it appeared fully charged but never discharged at all.
The light next to the AC plug would often blink blue depending on the power state.
The machine could POST normally (except for the CMOS and RTC failures) with the main battery physically detached.
2. Call ("Amit")
I don't have a transcript of my initial call with HP ("Amit"), but here is the gist of it. My 502 CMOS checksum error implicates the CMOS battery. My steps are to attempt a BIOS upgrade. Failing that, the computer would need to be sent in for service so that the CMOS battery could be replaced. Amit described it to me as the shape of a small tablet.
3. False Hope
When I had initially called, the case was off of the PC and both sides of the motherboard were accessible so that I could try to see if there were any visually obvious problems with the CMOS/RTC battery. Naturally, I couldn't find it, and I had hoped the call would help me. In any case, Amit would need to call back in 60-90 minutes after I had the chance to take care of other things and re-connect the machine's components so that I could boot it and do a BIOS upgrade.
Just before he called back, the machine appeared for one or two power cycles to have overcome its problem. It even seemed like it was drawing main battery power for a few moments during a session with AC power detached. Amit closed the case for me pending the problems recurring.
I concluded that one of the following two things must have happened. Either:
(a) All of the problems were related to the main battery, and the main battery connector had just gotten jarred loose so that one or two pins were not contacting properly. By disconnecting and reconnecting the main battery in my search for the RTC/CMOS battery, I had solved the issue by reseating it properly.
or
(b) All of the problems were related to the CMOS battery. But by having it on AC power for testing for a little while, I had charged the CMOS battery enough to enable POST and for it to mediate the transition from AC to battery power (I know this probably isn't how it should work, but hey).
I also updated the BIOS to the newest version so that I could ensure I was following the pre-shipment troubleshooting step set out by Amit.
Fairly quickly after the second call and the closing of the case, all of the symptoms recurred. I carefully re-checked and re-seated the main battery to rule out (a) above. I then decided to run the computer on AC power for several hours to test theory (b) above. When this failed, I went back to the HP site and opted for chat support.
4. First Chat (KARISHMA BARPANDA)
Gist:
I clearly have a problem with my invisible CMOS battery. Also, this CMOS battery is absent from the manual because it isn't supposed to be user-removable, not because it doesn't exist. Note especially the exchange at 2:02.
Transcript:
Spoiler (Highlight to read)
1:38 PM Support session established with KARISHMA BARPANDA.
1:38 PM KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.
1:38 PM KARISHMA BARPANDA: Hi
1:38 PM KARISHMA BARPANDA: How are you doing today ?
1:38 PM Adam Colligan: Hello; this is related to case 3015038426
1:38 PM Adam Colligan: I'm good; just a little confused
1:39 PM Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?
1:40 PM Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model
1:42 PM KARISHMA BARPANDA: I am sorry, I can't understand you.
1:43 PM Adam Colligan: Okay, I'll back up. Have you heard of something called a CMOS battery or an RTC battery?
1:43 PM KARISHMA BARPANDA: Yes.
1:44 PM Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?
1:45 PM KARISHMA BARPANDA: Alright !
1:46 PM KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair.
1:46 PM KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code.
1:46 PM Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem
1:47 PM Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.
1:47 PM KARISHMA BARPANDA: We need to replace the CMOS battery,
1:47 PM Adam Colligan: How do you know that we need to replace the CMOS battery?
1:48 PM KARISHMA BARPANDA: Because tHe CMOS battery is not removable.
1:48 PM Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard. Do you mean *not removable* or just "not user removable" ?
1:48 PM KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook.
1:49 PM Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection
1:49 PM Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it
1:50 PM KARISHMA BARPANDA: Let me explain.
1:51 PM KARISHMA BARPANDA: Let me check.
1:52 PM KARISHMA BARPANDA: Please, allow me few moments.
1:52 PM Adam Colligan: Thank you
1:56 PM KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.
1:56 PM KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.
1:56 PM KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c04513489
1:57 PM Adam Colligan: That's okay; I understand that it may take time
1:57 PM KARISHMA BARPANDA: CMOS battery is not a customer replaceable part.
1:58 PM Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery
1:58 PM Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it.
1:59 PM KARISHMA BARPANDA: It is not listed there.
1:59 PM Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 41
1:59 PM Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf
2:00 PM KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue.
2:01 PM Adam Colligan: Sigh.
2:02 PM Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.
2:02 PM Adam Colligan: ...before I go without my PC for days or weeks
2:03 PM KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part.
2:04 PM KARISHMA BARPANDA: You cannot see it.
2:04 PM Adam Colligan: So where on the motherboard is it?
2:04 PM Adam Colligan: It's on the motherboard but it's invisible?
2:04 PM Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide
2:05 PM KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it.
2:06 PM Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is". But it seems like you are avoiding saying that.
2:10 PM KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?
2:11 PM Adam Colligan: Yes. Why won't you answer that question?
2:24 PM KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.
2:24 PM Adam Colligan: What does that have to do with whether or not you know where it is?
2:24 PM Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?
2:24 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.
2:25 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.
2:25 PM KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
2:26 PM KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.
2:26 PM KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?
2:26 PM Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.
2:26 PM Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty
2:26 PM KARISHMA BARPANDA: No, it is not listed in the manual.
2:27 PM KARISHMA BARPANDA: I can understand your concern.
2:27 PM KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.
2:28 PM Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?
2:30 PM KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
1:38 PM Support session established with KARISHMA BARPANDA.1:38 PM KARISHMA BARPANDA: Welcome to HP Customer Support & Services for Notebook support. My name is Karishma and I will be your technical support specialist today.1:38 PM KARISHMA BARPANDA: Hi1:38 PM KARISHMA BARPANDA: How are you doing today ?1:38 PM Adam Colligan: Hello; this is related to case 30150384261:38 PM Adam Colligan: I'm good; just a little confused1:39 PM Adam Colligan: PC symptoms implicated RTC battery: CMOS checksum error on boot. But also instant death when AC power removed. Temporarily resolved after re-seating main battery cable, so chalked up to that. Now not so sure: maybe I had just partly charged RTC battery during testing. Now trying long run on AC to rule this out.Query: x360 service manual (unlike other Envy manuals) makes no mention of RTC/CMOS battery. Didn't see one exposed on board. Can you verify presence and location of CMOS batt?1:40 PM Adam Colligan: Just to clarify: I'm not asking you to walk me through changing a CMOS battery or anything like that -- I know you want notebooks sent in for service if they need that officially. But I just want to make sure that I actually know where the thing is on this model1:42 PM KARISHMA BARPANDA: I am sorry, I can't understand you.1:43 PM Adam Colligan: Okay, I'll back up. Have you heard of something called a CMOS battery or an RTC battery?1:43 PM KARISHMA BARPANDA: Yes.1:44 PM Adam Colligan: Would you be able to find out where it is located on my Envy x360 15t notebook (u011dx)?1:45 PM KARISHMA BARPANDA: Alright !1:46 PM KARISHMA BARPANDA: In this situation, we need to take the notebook in free servics repair. 1:46 PM KARISHMA BARPANDA: Please, provide me the complete sdhipping address along with the zip code. 1:46 PM Adam Colligan: It is not confirmed yet that the CMOS battery is actually the problem1:47 PM Adam Colligan: I don't want to set up a service yet. I just want to know *where* the battery is attached to the board.1:47 PM KARISHMA BARPANDA: We need to replace the CMOS battery, 1:47 PM Adam Colligan: How do you know that we need to replace the CMOS battery?1:48 PM KARISHMA BARPANDA: Because tHe CMOS battery is not removable. 1:48 PM Adam Colligan: Well, in that case we're probably talking about replacing the whole motherboard. Do you mean *not removable* or just "not user removable" ?1:48 PM KARISHMA BARPANDA: We will take the notebook in service reapir and our HP certified technician will do the complete hardware diagnostic of your notebook. 1:49 PM Adam Colligan: I don't want to do anything yet except *LOOK* at the board and see if there is anything obviously wrong with the CMOS battery connection1:49 PM Adam Colligan: I just want to know *where* it is; I don't need to actually do anything to it1:50 PM KARISHMA BARPANDA: Let me explain. 1:51 PM KARISHMA BARPANDA: Let me check. 1:52 PM KARISHMA BARPANDA: Please, allow me few moments. 1:52 PM Adam Colligan: Thank you1:56 PM KARISHMA BARPANDA: Thank you for staying connected. I appreciate your time and patience.1:56 PM KARISHMA BARPANDA: I am sending you a link, please go through page number 33 and 34.1:56 PM KARISHMA BARPANDA has sent a link: http://h10032.www1.hp.com/ctg/Manual/c045134891:57 PM Adam Colligan: That's okay; I understand that it may take time1:57 PM KARISHMA BARPANDA: CMOS battery is not a customer replaceable part. 1:58 PM Adam Colligan: 33 and 34 refer to the main battery, not the CMOS battery1:58 PM Adam Colligan: I know that the CMOS battery is not a customer replaceable part. However, I want to visually inspect it. 1:59 PM KARISHMA BARPANDA: It is not listed there. 1:59 PM Adam Colligan: Exactly. Compare that to this manual for the HP Envy 17, page 411:59 PM Adam Colligan: http://www.hp.com/ctg/Manual/c02160120.pdf2:00 PM KARISHMA BARPANDA: If you are facing any issues with the battery then, we need to take the notebook in service reapir and will fix the issue. 2:01 PM Adam Colligan: Sigh.2:02 PM Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM Adam Colligan: ...before I go without my PC for days or weeks2:03 PM KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM KARISHMA BARPANDA: You cannot see it. 2:04 PM Adam Colligan: So where on the motherboard is it?2:04 PM Adam Colligan: It's on the motherboard but it's invisible?2:04 PM Adam Colligan: Maybe it's under a piece of foam by the HDD indicator light? There aren't many places for it to hide2:05 PM KARISHMA BARPANDA: I would suggest you to sent the notebook in service repair, and if there will be any hardware issues, then HP technician will take care of it. 2:06 PM Adam Colligan: Please answer this question honestly for me. Is the location of the CMOS battery actually available to you? It's okay for you to say, "I don't know where it is, and I don't know how to find out where it is". But it seems like you are avoiding saying that.2:10 PM KARISHMA BARPANDA: Let me know are you facing any issues with the HP notebook right now ?2:11 PM Adam Colligan: Yes. Why won't you answer that question?2:24 PM KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.2:26 PM KARISHMA BARPANDA: So, the CMOS battery can be replaced only in our service center.2:26 PM KARISHMA BARPANDA: Do you want to send your notebook for a free service to replace the CMOS battery ?2:26 PM Adam Colligan: I think we've established that. I am not asking you about how to replace it. I'm asking if you can find out where it is.2:26 PM Adam Colligan: It's perfectly alright if the answer is "I don't know", but I do expect that amount of honesty2:26 PM KARISHMA BARPANDA: No, it is not listed in the manual.2:27 PM KARISHMA BARPANDA: I can understand your concern.2:27 PM KARISHMA BARPANDA: As, it is not listed in the manual, let me know how can I assist you.2:28 PM Adam Colligan: So then the next question is: can I contact a technical support professional who can tell me where it is attached so that I can visually inspect it before committing to a service by mail?2:30 PM KARISHMA BARPANDA: This is the only technical support and you can contact our voice technical support. However, they will tell you the same thing, which I have told you.
5. I pay money to have the CMOS battery checked
Clearly, I wasn't inspired by that chat. Maybe the rep was just wrong about the hardware. More likely, it was just my own ignorance that kept me from finding the CMOS battery, and so I would benefit from a real technician checking it, maybe replacing it or telling me I really did need to send it to HP for service, and also looking at the main battery circuit.
A couple of hours and $54.13 in diagnostic fees later, I had my answer from the technicians. My main battery had a short in it and needed to be replaced. There is no dedicated CMOS / RTC battery on this motherboard. The clock and BIOS use main battery power, and it makes perfect sense that the main battery fault would therefore include symptoms normally associated with a simultaneous failure of a main battery and a dedicated CMOS battery in another computer. This PC is not unique in lacking a dedicated CMOS battery. I could buy a new main battery for around $55.
Obviously, I was now thoroughly upset at HP Support. With this clearly being a main battery issue and the main battery being easy for me to replace and covered by warranty, HP could just send me a new main battery. I wouldn't even care if they wanted to tell me that swapping it myself would void the rest of the warranty period -- better than going without my PC for weeks on end. Failing that, I would probably rather even pay the money for a new battery from a retailer rather than go through the stupidity of sending this PC in just to have the battery swapped out. But now I had already paid the equivalent of that new battery cost just to get the correct information about my hardware, solely because official HP Support had given me false information -- twice!
6. Second chat ("Justine")
Gist:
So I re-connected with technical support in the hope that something could be done to make the situation right. I briefly summarized the problem and gave the case number in the webform submission not shown. Make sure you're sitting down for this transcript and have either whisky or popcorn depending on whether you work for HP or not.
Note in particular at 5:28, where my soul tries to escape my body, and 6:00, where Justine accidentally states the whole issue without actually understanding.
Transcript:
Spoiler (Highlight to read)
5:10 PM Support session established with Justine.
5:10 PM Adam Colligan: Hi Justine
5:11 PM Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.
5:11 PM Justine: May I have the phone number and e-mail address associated with your HP product?
5:11 PM Adam Colligan: [redacted]
5:12 PM Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.
5:13 PM Adam Colligan: Are the contents of the form I filled out not sent? The SN is [redacted] . This is a model G6T85UA
5:15 PM Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?
5:15 PM Adam Colligan: Yes.
5:16 PM Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.
5:19 PM Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.
5:20 PM Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery.
5:20 PM Justine: -
5:22 PM Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?
5:22 PM Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.
5:23 PM Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it
5:23 PM Adam Colligan: I even have a hilarious piece of transcript: 2:02 PM Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM Adam Colligan: ...before I go without my PC for days or weeks2:03 PM KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM KARISHMA BARPANDA: You cannot see it.
5:25 PM Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones. Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.
5:25 PM Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*
5:27 PM Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.
5:28 PM Justine: May I ask why do you want the CMOS battery to be replaced, Adam?
5:28 PM Adam Colligan: Oh my god.
5:28 PM Adam Colligan: You're going to have to just give me a moment here.
5:29 PM Justine: Okay Adam. Please take your time.
5:31 PM Adam Colligan: Before I explain again, let me just ask a question or two. Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery. So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?
5:32 PM Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.
5:33 PM Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.
5:34 PM Adam Colligan: And you're saying there is no charge for this?
5:35 PM Justine: Yes Adam.
5:36 PM Justine: It will be for free.
5:36 PM Justine: May I ask for your shipping address?
5:37 PM Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?
5:37 PM Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center
5:38 PM Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.
5:39 PM Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.
5:40 PM Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+.
5:40 PM Adam Colligan: And so here's what happened:
5:41 PM Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.
5:41 PM Justine: But it would depend on your decision, Adam.
5:44 PM Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.
5:44 PM Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it). I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there. And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.
5:46 PM Justine: Actually if it already gave a CMOS error, it is already that.
5:46 PM Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted HP again, which is where those snippets of transcript come from
5:47 PM Connecting...
5:47 PM Connected. A support representative will be with you shortly.
5:47 PM Support session established with Justine.
5:47 PM Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue. I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is. She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.
5:49 PM Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.
5:50 PM Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory
5:51 PM Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.
5:51 PM Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.
5:51 PM Adam Colligan: Am I correct that that is what you are saying?
5:52 PM Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.
5:52 PM Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?
5:53 PM Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.
5:54 PM Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue.
5:54 PM Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.
5:55 PM Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?
5:56 PM Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically.
5:57 PM Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery. You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer
5:57 PM Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.
5:57 PM Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.
5:57 PM Justine: I apologize about that.
5:57 PM Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste?
5:59 PM Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.
5:59 PM Justine: We will only replace or provide on the part that neede to be replaced.
6:00 PM Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.
6:00 PM Justine: Is that okay?
6:00 PM Justine: May I ask for your shipping address please?
6:01 PM Adam Colligan: That. That last thing you said. That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery?
6:01 PM Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]
6:02 PM Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.
6:02 PM Justine: Alright, is there anything else I could help you with?
6:03 PM Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.
6:03 PM Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
5:10 PM Support session established with Justine.5:10 PM Adam Colligan: Hi Justine5:11 PM Justine: Thank you for contacting the HP Customer Support & Services. My name is Justine and I will be your chat support specialist today. Please give me a few minutes while I review your issue description details. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat. Also, If you are using a mobile device (iPad, iPod, iPhone, etc....) and experience difficulties viewing the chat window, please initiate a new chat from a Windows or Mac computer or use a different browser for better compatibility.For DISCONNECTED or failed to reconnect, we keep records for all interactions feel free to initiate another chat.5:11 PM Justine: May I have the phone number and e-mail address associated with your HP product?5:11 PM Adam Colligan: [redacted]5:12 PM Justine: In order for me to assist you better, can you please provide the Product and Serial number of the system that is having an issue.5:13 PM Adam Colligan: Are the contents of the form I filled out not sent? The SN is [redacted] . This is a model G6T85UA5:15 PM Justine: Thank you for verifying me those information, Adam. I have read your issue description and it seems like you need help in processing a replacement for your computer's battery, is that correct?5:15 PM Adam Colligan: Yes.5:16 PM Justine: I apologize for the inconvenience. I will do my best to help you resolve this issue.5:19 PM Justine: Alright, regarding the incorrect information that our tech had provided you, what is that information again, Adam.5:20 PM Adam Colligan: My own hunch was confirmed by an independent service center that I had to pay to diagnose this problem: this machine has no dedicated RTC/CMOS battery. 5:20 PM Justine: -5:22 PM Justine: So the issue is that you went to a local tech and they are charging you for your battery replacement correct?5:22 PM Adam Colligan: So I wasted both a day of work and over $50 because two technical support representatives told me in no uncertain terms that I was looking at symptoms of a CMOS battery fault. And I *now* face also having to double that money on a new battery unless you guys can make it right.5:23 PM Adam Colligan: I paid for the diagnosis because they had to go in and determine that HP tech support was, for lack of a better phrase, full of it5:23 PM Adam Colligan: I even have a hilarious piece of transcript: 2:02 PM Adam Colligan: Look, here is a theory. What if this PC does not have a separate CMOS battery, and it's been using power from the main battery to keep the clock and BIOS settings current? In that case, the symptoms might just be a result of poor seating of the main battery cable. To rule that out, I would like to confirm for a fact that a CMOS battery actually exists on this motherboard, and I'd like to see it with my own eyes.2:02 PM Adam Colligan: ...before I go without my PC for days or weeks2:03 PM KARISHMA BARPANDA: The CMOS battery exsist in the motherboard and it is not a customer replaceable part. 2:04 PM KARISHMA BARPANDA: You cannot see it. 5:25 PM Adam Colligan: I had even checked the x360 service manuals and compared them to other Envy models, since the CMOS / RTC battery is specified for the other ones. Hence this (apparently completely false) gem: KARISHMA BARPANDA: I would like to inform you that, the CMOS battery is not a customer replaceable part.2:24 PM Adam Colligan: What does that have to do with whether or not you know where it is?2:24 PM Adam Colligan: Is there some rule that you are not allowed to say "I don't know" ?2:24 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: That is the reason, it is not shown in the manual.2:25 PM KARISHMA BARPANDA: The CMOS battery can be replaced by the HP hardware engineers.5:25 PM Adam Colligan: Apparently the truth is that it's not in the manual because *it doesn't exist*5:27 PM Justine: I apologize about that, Adam. But to explain this properly, yes the CMOS battery is not a replaceable part. We do not ship CMOS batteries. But if you want, you can consult your local tech about it.5:28 PM Justine: May I ask why do you want the CMOS battery to be replaced, Adam?5:28 PM Adam Colligan: Oh my god.5:28 PM Adam Colligan: You're going to have to just give me a moment here.5:29 PM Justine: Okay Adam. Please take your time.5:31 PM Adam Colligan: Before I explain again, let me just ask a question or two. Let's say that, hypothetically, HP Support thought that I needed to replace my CMOS/RTC battery. So I ship it off. Imagine that it arrives at the service center and the techs there discover that there is nothing wrong with the CMOS battery. Instead, they find that the main battery has a short in it and needs to be replaced. Would I have to pay for the replacement of the main battery?5:32 PM Justine: Alright, first the repair process is that whatever that is we need to replace, we will. also, fortunately, your warranty covers the repair for this computer. We could send it for repair for you.5:33 PM Justine: Whether the CMOS battery or the main battery, we will fix this computer like brand new for you.5:34 PM Adam Colligan: And you're saying there is no charge for this?5:35 PM Justine: Yes Adam. 5:36 PM Justine: It will be for free.5:36 PM Justine: May I ask for your shipping address?5:37 PM Adam Colligan: Wait; see, I don't want to do that yet. How long would the whole shipping and repair process take?5:37 PM Adam Colligan: I've already been told that I have to go through the whole shipping nightmare even though I live right near an authorized service center5:38 PM Justine: Okay, we will ship you a box with a return label within 2-3 business days, then the repair process would be 7-9 business days maximum. This is for us to make sure that everything will be checked and diagnosed so that when it comes back to you, it would be like brand new.5:39 PM Justine: We could still send you the box if you want, the box would be active within 30 days, so you could decide when you want it to be dispatched.5:40 PM Adam Colligan: See, and that's the problem: I might rather just buy a new battery for $53 rather than be without my main work machine for 2 weeks+. 5:40 PM Adam Colligan: And so here's what happened:5:41 PM Justine: Well, if we send it for repair we can determine if it is really a CMOS issue or the main battery.5:41 PM Justine: But it would depend on your decision, Adam.5:44 PM Justine: Are you still there? I want to get your issue taken cared of today. Please respond if you are available to chat.5:44 PM Adam Colligan: In order to make that choice, I needed to know whether this could really be a CMOS battery issue. If it were, then I would have no choice but to send it in, because that would mean replacing the motherboard (or at a minimum re-soldering to it...so probably replacing it). I would probably also have to spend the time before and after the shipment taking the thing apart myself and putting it back together again because I have my own RAM and my own SSD in there. And so I discussed my symptoms (which included a CMOS checksum error) with two technical support representatives. The initial one was going to take me through a BIOS upgrade attempt and informed me that if it did not resolve, it would need to be sent in for a CMOS battery replacement. I think I had already let him know that I had looked for it just to check if there was anything obviously wrong and couldn't find it, and I had wondered if there really was one.5:46 PM Justine: Actually if it already gave a CMOS error, it is already that.5:46 PM Adam Colligan: In the end I did upgrade the BIOS, but when it appeared to work afterward, it was a coincidence. The ticket was closed but I discovered quickly that the problem was still there. It appeared that maybe I had partially charged the CMOS battery and so just needed to try running the machine for several hours to see if it would recharge. When that failed, I contacted HP again, which is where those snippets of transcript come from5:47 PM Connecting...5:47 PM Connected. A support representative will be with you shortly.5:47 PM Support session established with Justine.5:47 PM Adam Colligan: Once again, I was assured that this really was or could be a CMOS battery issue. I specifically raised my concern that there might not even be a CMOS battery, which is why I tried to focus the conversation on getting the rep to tell me where it is. She very directly and repeatedly told me that it was there -- which meant that I had no choice between a long service and replacing the battery myself.5:49 PM Justine: The issue is that the CMOS could have already failed so technically, even though it is physically there, the computer is not detecting it anymore. For this, since there is already an error with the CMOS, it should be replaced.5:50 PM Adam Colligan: But between the fact that the reps had not sounded competent and the possibility that it might be worth it to replace the CMOS battery myself and void the warranty, I was still suspicious. And that's why I found myself spending $54.13 for a third party service provider to tell me what HP should have known all along. This machine does not have a separate CMOS battery. When the main battery fails -- as mine has -- it will cause all the symptoms of a main battery failure *plus* the symptoms of a CMOS battery failure, since *the main battery* powers this board's real-time clock and RAM environment memory5:51 PM Justine: I could wait for your decision if you want to send it in for repair, Adam. I will still send you a box for the repair, that would be available for use within a month. It is still up for you to decide, Adam.5:51 PM Adam Colligan: And now you're saying the same thing: that my CMOS checksum error (and also my clock resetting) means there is a problem with the CMOS / RTC battery.5:51 PM Adam Colligan: Am I correct that that is what you are saying?5:52 PM Justine: I highly suggest sending it for repair, really. In this case we could provide a proper explanation in your issue.5:52 PM Adam Colligan: Are you or are you not telling me that I have a CMOS / RTC battery and that it might need to be replaced?5:53 PM Justine: Every motherboard has a CMOS battery, yours have already failed so it needs to be replaced.5:54 PM Adam Colligan: See, I think -- and the service center that just looked at it thinks -- that that statement is flat-out untrue. 5:54 PM Justine: You could replace it by yourself like what you want, but first, we do not ship CMOS batteries, and replacing it by yourself will jsut tamper the warranty.5:55 PM Adam Colligan: And so the important question is: will HP give me a free main battery, which I can install myself without needing to send the computer off, if it turns out that you just became rep #3 to give me false information?5:56 PM Justine: Actually, we cannot determine that without really having it physically here for further details and with sufficient tests. Our technicians will be testing it not just inside, but physically. 5:57 PM Adam Colligan: You don't need my computer in front of you in order to know whether or not this model *has* a CMOS battery. You are essentially swearing up and down that it has one. If you're wrong, then you've not only cost me the $54 I already spent but will also unnecessarily cost me two weeks+ without my computer5:57 PM Justine: I apologize but we can only replace the battery if we have the computer in question, and we cannot do that without the error in the main battery itself.5:57 PM Justine: Every computer has a CMOS battery, what I mean is that we have to perform tests on your computer physically to determine the real issue.5:57 PM Justine: I apologize about that.5:57 PM Adam Colligan: So I want to know: if it turns out that this model has no CMOS battery, will HP comp me a main battery in return for the time and money that it has already made me waste? 5:59 PM Justine: Actually, we can send you a box with a return label, so that you can decide. At this point we will just wait for your decision.5:59 PM Justine: We will only replace or provide on the part that neede to be replaced.6:00 PM Justine: The CMOS and the main battery has different roles, so we couldn't send you a main battery when it is a CMOS issue.6:00 PM Justine: Is that okay?6:00 PM Justine: May I ask for your shipping address please?6:01 PM Adam Colligan: That. That last thing you said. That is the heart of the whole problem! If the CMOS battery doesn't exist, then you would *know* you could just send me a main battery? 6:01 PM Adam Colligan: As long as it's not costing me anything, sure, send me a stupid box. My address is [redacted]6:02 PM Justine: If the CMOS battery doesn't exist, the main battery doesn't have anything to do with it. If it does not exist, we can send it for repair, since we do not send CMOS batteries. That is the only thing that we can do.6:02 PM Justine: Alright, is there anything else I could help you with?6:03 PM Adam Colligan: Oh lord. If the CMOS battery doesn't exist, then the main battery is the whole point, because it's the main battery that's supplying the power to the components that normally draw from the CMOS battery on most other systems.6:03 PM Adam Colligan: Nope, there's nothing else. You've provided another great transcript for the file.
7. In desperation, I try in vain to attract @HPSupport's attention on Twitter
Spoiler (Highlight to read)
@adamcolligan
6:20 PM - 13 Apr 2015
(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed. If I'm wrong...
@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
@adamcolligan6:20 PM - 13 Apr 2015(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your twitter feed. If I'm wrong...@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
No response; not sure if I expected one or not.Update time! I know you've been dying to know how this has been turning out.
I provided all the requested information in response to the private message from HP staff. Nothing ever came of it; as far as I can tell, no real human being ever attempted to contact me after being "forwarded" the details of the case.
Three days after I tweeted at them, @HPSupport sent me a series of public replies. In essence, they told me to abandon useless post-sales technical support and get information from HP Sales.
Adam Colligan @AdamColligan · Apr 13
(1/3) Hey @HPSupport : would you make a wager with me? The question: whether 3 separate HP reps cost me $54.13 + 8 hrs' work with false info
Adam Colligan @AdamColligan · Apr 13
@HPSupport (2/3) If I'm right, you send me a new battery for my x360-15t and say you're super sorry on your
Adam Colligan @AdamColligan · Apr 13
@HPSupport then I guess no hilarious Reddit thread with support transcripts, and I'll spend like $1m on 2ml of your official ink. Deal?
Adam Colligan @AdamColligan · Apr 13
@HPSupport (4/3) It's easy to resolve. Alls you have to do is know, and I mean *know*: "Does the G6T85UA have a dedicated RTC/CMOS battery?"
Adam Colligan @AdamColligan Apr 13
@HPSupport No but seriously. Does the HP Envy x360 have a dedicated RTC / CMOS battery or not?
HP Support @HPSupport Apr 16
@AdamColligan Hello Adam, Eddie here. Saw your tweet. Our Product Information team will be able to assist with your inquiry. Dial:.. ^HPCare
HP Support @HPSupport Apr 16
@AdamColligan 1800-752-0900. Follow prompts for “product information”. If you prefer email click this link http://ow.ly/HYnHT .. ^HPCare
HP Support @HPSupport Apr 16
@AdamColligan Once there be sure to choose "Contact an HP sales specialist" as your subject. Let me know if you require further... ^HPCare
HP Support @HPSupport Apr 16
@AdamColligan information and/or assistance. Have an awesome day! Thanks! ^HPCare
Now, being the exhaustive give-it-a-try kind of guy that I am, I tried *both* the phone and the email path to support. I may have been told once on the phone to try the email, but it's hard to even remember at the moment. I'll just paste the email outcome here.
Me (into the webform):
HP reps have directed me to contact sales support after others in the company were unable to help with a technical product question. I need to know whether the HP Envy x360 model G6T85UA (should be board 780958-501 and main battery 760944-421) has a dedicated CMOS/RTC battery. If it does, I need to know *where* it is connected to the board. This is a fairly urgent issue for me implicating a disconnect or swap-out of the main battery while AC power is not being supplied.
HP:
Dear Adam,
Thank you for contacting the hp.com Sales Center.
I understand the you are still seeking resolution for your technical concern and I’m sorry to hear that this remains unresolved.
I'm very sorry, but our email sales team does not handle technical or product support concerns. We can only handles sales inquiries pertaining to orders placed in our store.
HP Technical Support will be able to provide you with service and support for hardware, software, and parts replacement of HP products that are still covered under warranty.
I strongly suggest that you contact the HP Technical Support Team since your matter requires technical expertise. HP Technical Support can best assist you and can be reached 24 hours a day at: http://www.hp.com/contacthp
Below is step by step guide how to obtain the webform/online form:
1. Please copy and paste this link http://www.hp.com/contacthp into a new browser.
2. Please enter your model number in the "Enter my model number" search field provided then hit the "Find my product" button to generate the result.
3. Select the correct product from the search results.
4. On the next page wait for a few seconds to load the webform.
5. Scroll down to find the webform.
5. Complete the webform then hit the "Submit" button.
6. After you fill out the online form, you will receive a Technical Support case number. You will also be able to engage with a Tech Support product specialist either by chat or they will give you a call at your earliest convenience.
By the way, I have seen a link which might help you with this concern. Here's the link:
http://partsurfer.hp.com/Search.aspx?SearchText=G6T85UA
The link shows the the HP ENVY 15-U011DX X360 CONVERTIBLE PC (ENERGY STAR) has the 780958-501 motherboard but has a different battery. It doesn't show also the RTC Battery and where you can find it. Please contact our HP Technical Support for other information.
I hope this information has been of assistance to you, Adam. Please reply to this message if there is anything further we can do. For your convenience, you may also call the HP.com Sales Center directly at 1-888-222-0029 between 7:00 AM - 2:00 AM EST, seven days a week.
Customer Satisfaction is our store’s top priority. Please tell us about your email experience today. To participate, please click on our Customer Satisfaction Survey link below.
Thank you for choosing HP. We appreciate your business.
Regards,
Regine G.
Oh dear. So technical support doesn't have technical information about HP machines, and sales support doesn't answer technical questions about HP machines and refers you to technical support. Brilliant. But by this time, I of course knew better than to actually *believe* what someone was telling me, so I used the sales phone number instead.
The sales guy was super eager to help, especially since I framed this as a problem of future use. I work on disaster vulnerability issues. If I buy Envy x360 15ts and use them in a place where there isn't AC power for a while, can I swap spare batteries into them without screwing up the BIOS and real-time clock settings?
He put me on hold two or three times for what I was led to believe were very thorough attempts to get me a totally definitive answer. And this is what someone eventually told him to tell me. All HP machines ship with CMOS batteries.
So I must have been mistaken all along, right? The CMOS battery must have stopped working at the same time as the main battery. It must just be that neither I nor my local repair shop could find my CMOS battery because we all have the wrong prescriptions on our glasses and contact lenses. Well, there's just one small issue with getting to that conclusion: what HP told me about my machine was, once again, totally false.
How do I know? Because I still didn't believe HP, and rather than shipping my compter off for weeks in the big padded box, I ordered a new main battery for a total of just over $60. I swapped it. Guess what happened, HP? If you guessed, "every aspect of the problem instantly resolved, because there never was a CMOS/RTC battery in this machine in the first place", you would win a gold star. But I'm assuming you'd also lose your job, because this particular piece of information has somehow been banished and outlawed from the minds of HP employees and contractors.
I wonder: would anybody at HP be interested in apologizing to me, much less in finding a way to make up for the $115+ I've lost because nobody at any stage to this point has been willing to act like a human being?
BUT WAIT, THERE'S GREAT NEWS
I shouldn't make it seem through this thread that HP totally lacks competence and doesn't care about me at all. Because within two hours of receiving the email from HP Sales telling me that they weren't going to do anything about my problem, I started receiving advertising email blasts full of great offers and promotions about buying a new HP laptop and other great products! Yay! I guess I'm not invisible after all. And I'm sure if I bought *more* stuff from HP, they would take care of me then. Right? -
How do I fix this issue? I haven't been able to use Aperture or load new photos into Aperture for weeks. Since upgrading to Aperture 3, from Aperture 2; I've noticed that Aperture 3 is a major memory hog. I had to upgrade my unibody macbook to keep up with Aperture, otherwise my whole system become unresponsive when trying to simply look at my photos. I have about 15,000 pictures in my library, but the program is designed to organize large libraries. Why has it been so buggy the past year? Should I just jump ship and go to Lightroom?
ThanksMatt,
it is normal, that after a crash a library repair is required. Aperture is a database, and if a crash happens, transactions may not be completed, so the library may be left in an inconsitent state. Usually the built-in repair methods can take care of this. But I assume, you have a backup of your Aperture library. If not, now would be the time to create one, just in case.
I doubt, Aperture is causing this crashes - it may be a coincidence; kernel panics quite often are due to an overfull hard disk, incompatible frameworks or kernel extensions, or to failing hardware. Run a hardware check, check the available disk space and file system with disk utility, and try to remember, if you installed anything else lately, that might have added incompatible kernel extensions. Turn off any helper apps, start up items.
Your kernel panic occurs when accessing the graphics card. Sometimes this can be resolved by booting into safe mode, this will disable advanced features and reset the card. Note: Aperture will not run in safe boot mode, see
Mac OS X: What is Safe Boot, Safe Mode?
Mac OS X: Starting up in Safe Mode
Browse MacBook forum and Mt. Lion forum, to see, if anybody else has problems with Mt. Lion and your particular Hardware configuration and card.
As a last measure reinstall your MacOS. You may also have a look at Thomas' Tech Corner » Understanding upgrade nightmares
Regards
Léonie -
Hi all,
I'm trying to install Bootcamp on my machine.
I was running Parallels before but need Bootcamp in order to run heavy software on the PC side (e.g. Rhino/Maxwell/etc).
I have a Macbook Pro 17" from around 2009, running Mountain Lion 10.7.3.
Problem is, my internal CD Drive is broken and doesn't read discs, so it couldn't read the Windows installation disc (Windows Home Premium 7 64 bit - OEM System Builder Pack).
So, I rang Apple to try to fix it and they said it would be cheaper and faster to buy an external SuperDrive.
I explained that I wanted it to install bootcamp and they said, fine.
However when I bought the SuperDrive, it turns out its only supposed to be working with new Macbook Pro with Retina display, and other machines that don't have internal cd drives.
At first it didnt work, but then I found a helpful website which enabled it to work on my machine.
So I went ahead and started installing Windows through the BootCamp Assistant.
It partitioned my hard drive - success!
But then it turned into black screen, with message saying "CDBOOT: Memory overfloor error"
Help please!!!
I suspect the problem is either:
a) Old Macbook Pro can't boot from the Windows disk
or
b) The Windows OEM version is somehow not designed to work with Mac. I bought it secondhand off a guy, thinking it was the full version, silly thing to do!
Your thoughts and help is seriously appreciated!
Tomorrow I'm going to the Apple Store and also to buy a brand new copy of Windows, I guess.This has been resolved. It turned out that in spite of the message at the end of installation - "Windows could not complete the installation. To install Windows on this computer restart the installation" Windows was installed successfully but the problem was the Bootcamp drivers, it could not read them(install them) from my original OSX Istall DVD and I thought that that the whole package was not installed successfully. I will copy the intructions here as well since this thread may attract lots of other people with similar problem who may think it was not a good installation. Here you go:
Ok, after 3 sleepness nights I have found a solution and finally have a working Windows 7 Ultimate. I hope this will be helpful for everyone having similar issues and not have to go through the same nightmare.
Right away after logging in Windows for the first time insert the original Snow Leopard Install DVD and if Windows does not read it or install any drivers after clicking on setup.exe do the following:
Right-click on Start » Programs » Accessories » Command Prompt
Select Run as Administrator
Type cd /d D:, then press Enter
Type cd Boot Camp\Drivers\Apple, then press Enter
Type BootCamp64.msi, then press Enter
If you do not how to right click before installing the drivers the following:
Click on Start
Enter cmd in the search box
Instead of hitting the Enter key use Ctrl + Shift + Enter and will open a dialog box
Click Yes at the prompt and you will be running as an administrator.
If you do not have the original install DVD go the this link and follow the instructions(including the ones from the last comment):
<Edited by Host> -
Hello. Facemoods has hijacked my browser. First noticed yesterday 6-30-11. I did not sign up for. I did much research and have tried different solutions. In addition to what is written below for trouble shooting. I also tried taking off Firefox 4 (mistake) from my control panel to see if that would solve ... does not. Downloaded Firefox 5 and then sadly none of the extensions I have (like 6 of them) including my Kapersky Security were compatible. So I then tried to reinstall Firefox 4 and found out not available for security vulnerabilities reasons - so reinstalled older 3.5 or 3.6 (sorry not sure on exact number) Firefox so at least I have. Does not matter what version I use or if in safe mode with networking - still this hyjacked nightmare occurs. I know is in root system. I can still get google.com by changing in address bar after facemoods page loads - but must click in upper edge of page to get address bar. Still this is tracking my every move and then allows. From research I did this is what Facemoods does: The search toolbar it installs hijacks my current search engine and inject advertisements in all my searches - regardless of whether I choose to use Goodle, Bing, Yahoo or any other major search engine. It is sapping my computers RAM. Then they can install upgrades (though again I did NOT Sign up for. One can not get rid of this junk program by going to Control Panel though they say one can.
Again this is what happened as another wrote:
"start.facemoods.com" has replaced my NetError page... How do I reset this?
http://start.facemoods.com/results.php?f=5&a=ppcb2&q=hfcx is the new 'net error' page for all my web browsers.
The facemoods program installed itself on my computer w/o permission. I uninstalled the program, cleared all traces of facemoods that "Malewarebytes" and "Spybot - Search and Destroy" could find, and now I have a new default net error page directed to the given link above for all my browsers.
I figured uninstalling and then reinstalling would do the trick, I even upgraded to Firefox 4, and still no luck. I wonder if this is because of not deleting all the data such as passwords and bookmarks."
How can I fix this?
I know is a PUPSC per Spybot. Another person wrote on Firefox help ...
""PUPSC" is, but it sounds like it is similar to "PUP" which means "Potentially Unwanted Program". These are generally programs which get flagged by a heuristic virus scanner. Heuristic scanners look for programs which exhibit virus like behavior, instead of looking for known viruses. The downside to these, is that they can produce a lot of false positives.
One website that I saw claims that facemoodssrv.exe does a lot of suspicious things:
* Writes to another Process's Virtual Memory (Process Hijacking)
* Enables a COM Object/Server on the Local Machine
* Can communicate with other computer systems using HTTP protocols
* Registers a Dynamic Link Library File
* This process creates other processes on disk
* Injects code into other processes
* Performs DNS look ups to resolve URL IP addresses
* Uses rootkit techniques to conceal its presence, interrogation or removal
* Executes a Process
This would certainly explain why facemoods gets flagged as a "PUPSC" - this is definitely suspicious behavior! Mind you, facemoods isn't' necessarily a virus because it does these things. In fact, these make sense to me, as I think that facemoods is a program which "injects" smiley graphics in the place of plain text emoticons. In order to do this, you would have to figure out how to convince your web browser to replace a plain text emoticon. Mind you: this IS suspicious virus-like behavior. I personally wouldn't touch it with a ten foot pole. This isn't safe, and should (almost) never be done. The only exception that I can think about are anti-virus programs which use root-kit like behavior to make them harder for a virus to deactivate/sabotage/cripple.
Anyways, even if facemoods is legit, it is also possible that a virus writer has taken the facemoods code and modified it for their own purposes. They then package this with another harmless program. This way when an anti-virus catches it, it flags facemoodssrv.exe as a virus. Because facemoods may engage in risky activities normally, the virus writer may hope that virus scanners won't catch it, or that the user will disregard the warnings. Thus the virus gets away with doing malicious things, because it looks similar to what facemoods normally does.
If there is an application which is installing facemoods without your permission, my advice is to treat it like a virus. Don't trust add/remove programs to remove it correctly.
My question is this: Are the above listed behaviors normal for facemoods?Your example uses straight text links. Nothing fancy, no complicated JavaScripts are used. Just a lot of manual linking.
Example: http://www.aidenart.com/Concept%20Art%20Pages/ConceptImage1.html
PREVIOUS: http://www.aidenart.com/Concept%20Art%20Pages/ConceptPage2Arga.html
MAIN: http://www.aidenart.com/ConceptArtMain.html
NEXT: http://www.aidenart.com/Concept%20Art%20Pages/ConceptPostitTiratsu.html
Each page contains a different PREVIOUS and NEXT link depending on where it appears within the site.
Hopefully this answers your question.
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
http://alt-web.com/
http://twitter.com/altweb -
Premiere CC to AME - H.264 nightmare rendering problems with CUDA on rMBP
I've been struggling for weeks trying to troubleshoot and narrow down my encoding nightmare on my own and I have finally succumbed to getting the forum's or Adobe's Help.
Problem:
Rendering a Premiere Pro CC project with via Export Media > Queue to AME in H.264 causes the encode to randomly fail on multiple projects.
I find it quite amazing that this error happens as I surely am not the only one rendering ProRes to H.264 on a new Macbook Pro!
Symptom:
Output preview starts to flicker then encoding stops randomly, preview window turns to a black screen or simply stalls while the Elapsed Time keeps rolling, PProheadless crashes in Console, encoding sometimes resumes after several minutes post the crash (but sometimes not) however the final output in such case is garbled before/after the crash. Computer is useable. All other software shutdown. Not using computer during encode. Can reproduce virtually every time.
Hardware:
Early 2013 Retina Macbook Pro
Processor 2.8 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GT 650M 1024 MB
Software:
Premiere 7.0.1 (105)
Adobe Media Encoder 7.0.1.58 (64bit)
Creative Cloud Latest Updates
Cuda 5.5.25 (latest)
GPU Driver: 8.12.47 310.40.00.05f01
OS X 10.8.4 (latest)
Project Details:
ProRes 4:2:2 or AVCHD sources
No nested sequences
Video track with image over whole sequence
Video track with text over whole sequence
Video track
Audio track
Sometimes video track with adjustment layer
Standard disolve effects between cuts
4 effects used: denoiser for audio, luma corrector and twice Fast Color Corrector
No third party plugins installed nor used
Sequence is set to Maximum Bit Depth / Max Render Quality / Linear Color
Use Previews off
Encode is set to Maximum Render Quality and always H.264 2pass VBR.
Errors in console:
8/27/13 12:38:01.144 AM PProHeadless[1389]: [CL_INVALID_OPERATION] : OpenCL Error : Failed to retrieve device information! Invalid enumerated value!
This is seen at multiple times while starting Premiere (no crash) and while starting the encodes and usually after/during the crash.
Crash report:
Process: PProHeadless [410]
Path: /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/PProHeadless.app/Contents/MacOS/PProHeadless
Identifier: PProHeadless
Version: 7.0.1 (7.0.1.105)
Code Type: X86-64 (Native)
Parent Process: dynamiclinkmanager [397]
User ID: 501
Date/Time: 2013-08-26 21:12:21.878 +0200
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Full Crash report:
http://pastebin.com/a93cNVqk
Attempts to solve the issue:
Tried encoding without external montior
Tried encoding with source on internal HDD, output internal HDD, source exterbak RAID, output internal HDD
Tried encoding with AME while Premiere is open in the background and without it opened in the background
Uninstalled other software that could mess with the graphics: Colormunki, Parallels.
Software mode is fine on all attempts in AME however encoding takes 2-3x longer. On a $3000 laptop it's not really great.
Encoding directly via Export Media > Export without Queuing to Adobe Media Encoder seems to work fine. I have not tried this too many times because I need to render multiple outputs and doing it without AME means a lot of 'sitting and waiting' to click Export for the next format. This is not an option.
Tried deleting the Media Cache
Completely reinstalled OS X 10.8.4 from scratch with no other software running and tried to export. Same problem.
Performed Apple hardward test. No problems.
To Test:
I'm planning on installing Bootcamp so I can test the problem in the Windows version and I could pinpoint it to a hardware problem rather than a software problem.
Notes:
Problem happens with CUDA and Open CL modes although in Open CL mode, the whole computer tends to freeze intead of just 'stalling'.
Editing and playback inside Premiere is OK! Even encoding out of Premiere is OK directly but not useful for me as I need to render each project to 5 different H.264 formats.
I hope you guys or Adobe's Support can find a solution to this problem because I'm really stuck between a rock and a hard place.
I've submitted a bug report but their reply is not very comforting:
but their bug report says "Due to the volume of submissions we receive, responses to inquiries are generally not possible. However, we may contact you if we need clarification on your submission." Nice.Yes I considered your "solution" of just upgrading to Adobe CC but on principal I don't want to have to shell out more money to "fix" the problem. I was able to get an Adobe technician to view my screen in real time. He asked me where Prem Pro was after I opened it and my response was "precisely". The only evidence that Prem Pro is open is that there is the taskbar there with what appears to be fully functional drop down tabs but as far as the panels/workspace goes non-existent! He has "escalated" the matter I'll let you know what occurs next. I have tried using the software mode and there is no change. Like you I have wondered about a hardware proplem but I have checked via Disk Utility and there doesn't appear to be any? The CUDA issue well a) I am not sure how I would revert to previous drivers and b) when I re-installed Prem Pro from disc (that's version 6.0.0.) the only render option it gave me was Software only but that was also greyed out. Prem Pro still did not open up as it should!
I'll let you know what transpires.
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