MS Commerce Server integration with SAP CRM

Hi,
We're investigating on how to possibly connect a MS eCom solution (MS Commerce Server) to a SAP CRM backend.
With the correct middleware and some Bapi's this would probably be do-able solution I guess, but does anyone have info on standard setups for this?
- Standard Bapi's to use?
- Middleware to be used (will XI do it all or do we need a 3th party middleware solution)?
- Are any of the standard MS eCom screens aligned with what's in the SAP Badi's?
- What about pricing information - is the info returning from the IPC valid for MS eCom display?
Anyway - if anybody has any ideas or experience around this - feel free to reply.
Thanx!

Thanks Baskar for your reply
Can you please endorse if the following activities are needed to perform for its implementation
1. Using MS EPM SDK, create mapping data (XML)
2. Windows Synchronization Service to detect changes in MS EPM
3. SAP PI / XI for web-services
4. BAPIs to update SAP PS project
The same goes to sync SAP PS with MS EPM in reverse order.
Plus, is there standard implementation document available as provided to integrate MS EPM with cProjects?
There are many forum posts for which all replies are related to knowledge sharing, possibility and idea sharing. I don't find any post related to its actual implementation.
Regards
Nayab

Similar Messages

MS Commerce Server integration with SAP CRM (incl. Middleware question)

Hi,
We're investigating on how to possibly connect a MS eCom solution (MS Commerce Server) to a SAP CRM backend.
With the correct middleware and some Bapi's this would probably be do-able solution I guess, but does anyone have info on standard setups for this?
- Standard Bapi's to use?
- Middleware to be used (will XI do it all or do we need a 3th party middleware solution)?
- Are any of the standard MS eCom screens aligned with what's in the SAP Badi's?
- What about pricing information - is the info returning from the IPC valid for MS eCom display?
Anyway - if anybody has any ideas or experience around this - feel free to reply.
Thanx!

HI Arno,
I asked our CRM guys but because we are doing workforce management and that required server based integration..
Do you have any idea for that ?

MS Word integration with SAP CRM: can a PDF be created from the MS Word doc

21/11
Gurus,
I know have a better understanding of the topic but still have 2 open questions.
I now know that StreamServe cannot read .DOC files but can read and work with .PDF files.
Since we are in a SAP forum and not a StreamServe forum,
1/ I am wondering if SAP CRM 2007 can convert the MS Word generated and populated documents into .PDF. Possibly immediatly.
2/ Can the MS Word generated and populated documents be saved by SAP CRM 2007 as .XML files?
Thanks again.
Dear All,
On my project, there is a requirement to generate ad-hoc and amendable letters in CRM (2007).
We might have +150 letters so I am thinking about using MS Word integration with SAP CRM to deliver this.
With SAP CRM 2007, I understand that it is indeed possible to generate WebServices that will then be consumed by Word templates through the mail merge functionality. So agents will not have to enter BP name, address and so on. All this can be done by configuration which is great.
My point of concern is how to integrate this design to StreamServe for printing purpose (we do not want to go into local printing)
Can StreamServe collects the Word generated document?
Should this Word document be converted as PDF before or can StreamServe do it?
Should StreamServe exploits the XML contents within the Word generated document?
Thanks for your help and insights about this.
Brice.
Edited by: Brice Vialle on Nov 21, 2008 9:26 PM
Edited by: Brice Vialle on Nov 21, 2008 9:34 PM

Hi Chris,
    Your advice helps me a lot, thank you.
    I upload an XML-Format template Word Doc to server as a MIME Object.
    When OfficeControl is started in Web Dynpro, OfficeControl automatically open the XML-Format template.
   For the first time, I get the XString-type Context attribute bind to the content of the Word Doc,
   then translate it to string, I got the XML-format content, it's great!
   However, after the first time, when I input any new contents in MS Word in Web Dynpro,
   no matter I execute "Ctrl + S" or click the "savedocument" button,
   when I translate the XString Context attribute to String, I got messy code. (but the first time, it is good plain text)
   I use the function module: ECATT_CONV_XSTRING_TO_STRING (good for first time, dump after first time),
   SCMS_XSTRING_TO_BINARY, SCMS_BINARY_TO_STRING (good for first time, messy code after first time).
   My Demo source code is in: (system) SMV --> (local object) zhaode --> (Dynpro Component) ztest_office_control
   core source code is as:
   clear itab.
CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
    EXPORTING
      BUFFER = lv_datas
    IMPORTING
      OUTPUT_LENGTH = lv_length
    TABLES
      binary_tab = itab.
CALL FUNCTION 'SCMS_BINARY_TO_STRING'
    EXPORTING
      input_length = lv_length
      mimetype = 'text/plain; charset=utf-8'
    IMPORTING
      text_buffer = lv_datas_string
      output_length = lv_data_len
    TABLES
      binary_tab = itab.
    Can you give me some advice?
Best Regards,
Derek

Melita Predictive Dialer Integration with SAP CRM WebIC

Hello All,
Does any one have any information about "Melita Predictive Dialer" integration with SAP CRM Web IC.
Please let me know.
Thanks
Amar Reddy

Hello Amar,
I am only aware of a few customers who have integrated predictive dialing into the Interaction Center, and those customers all used Genesys or Avaya. I'm not aware of anyone who has done this with Melita yet.
By the way, I wrote a high-level Blog on the topic of automated dialing available on PBX:
Link:Does Automated Outbound Dialing Fit in Your CRM / Call Center Strategy?
Warm regards,
John

External product catalog integration with SAP CRM

Hi Forum,
I want to integrate a third party Java based product catalog with SAP CRM.
Currently, ISA is being used as the front-end.The CRM has a product catalog which is being used.
In place of this I want to add an external product catalog.
This is for a B2C shopping website. The user will browse through the external catalog and the selected products should be added to the shopping basket of ISA.
I'm aware that the Open Catalog Interface (OCI) is used for this purpose in B2B using SRM server.
Is there a similar interface for B2C applications?
Aditya Karajgi

Hi Pratik,
I dont think you understood my question.
What I want to implement is something like Open Catalog Interface (OCI) which is used in B2B implementations.
The catalog will be created by an open source content management system.
Product categories will be created and maintained using this system.
Users will browse the catalog and select products.
These selected products will be added to the shopping basket in Webshop.
We dont want to get into the complexities of using JCo or IDocs for this.
There should be some interface which is similar to OCI for B2C applications.
Thanks and waiting for ur response.
Aditya

Need details on Outlook integration with SAP CRM

Need details on Outlook integration with SAP CRM

As Robert has stated there is plenty of information if you would have done a search first or looked at the CRM wiki.
https://www.sdn.sap.com/irj/scn/wiki?path=/display/crm/home
Please review the rules of engagement before posting further.
https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Due to this thread, being way too vague and a duplicate question, I'm now locking it.
Thank you,
Stephen
CRM Forum Moderator

Integrating with SAP CRM / SAP ECC apps with SMP 3.0

Hi All,
I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc... which are all available in the SAP Portal.
Please help me on the same.
Thank & Regards,
Ranjith Lingala
+91-9985241328

Hi All,
I have some questions for integrating SAP ERP / SAP CRM applications with SMP 3.0, what my questions is
1) I want integrate SAP ERP / SAP CRM apps with SMP 3.0 from scratch. (which are available in the SAP Portal)
2) For that what are all the per-requisites, after integration is done if application want required any changes then how to update that app.
3) Provided SAP ERP / SAP CRM applications are all available executable only, is there any source are available for all theat apps.
Some of SAP ERP applications SAP ERP Customer Order Entry, SAP ERP Order Status, SAP ERP Quality Issue, SAP Employee Lookup and etc.. and
Some of SAP CRM applications SAP CRM SALES, SAP CRM SERVICE MANAGER, SAP Customer and Contacts, SAP Customer Briefing, SAP Customer Financial Fact Sheet, SAP Customer Loyalty, SAP Direct Store Delivery and etc... which are all available in the SAP Portal.
Please help me on the same.
Thank & Regards,
Ranjith Lingala
+91-9985241328

Profit Center(Controling ) integration with SAP CRM Billing

Hi,
we are using SAP CRM5.O & R/3 4.7.
Can you please some body give the information of Integration CRM Service billing integration with Controling(profit center).
Regards
Chandra
Edited by: Chandra Sekhar Reddy.Botla on Apr 22, 2008 10:14 AM

HI Anup,
Thanks for your information .
Here i will explain teh business senario.
Here my client is doing service on behalf of Actual service Provider(ex: cell repairs, On behalf of Nokia my client dong service for the End customers. warranty ).
So that we creating service order & billing on end customer, but payer will be the brand (nokia) .
so here there is no expence relate transaction are posting. Here we are doing only billing (revenue related transactions). This revenue has to be posted to concern profit ceneter. Where we will give teh profit center integration with CRM Service.
Thanks in advance.
Regards
Chandra
Edited by: Chandra Sekhar Reddy.Botla on Apr 22, 2008 7:27 AM

CTI integration with SAP CRM system

Hi guys,
Is it possible to integrate a CTI solution of a no SAP Partner to SAP CRM 2007 Interaction Center?
My company bought a IVR/CTI and that CTI does not have a native connection to SAP CRM 2007. I would like to know if is it possible to enhance SAP CRM 2007 IC to integrate with this IVR/CTI.
Any help is welcome.
Regards,
Lalas

thanks a lot for your reply sir,
curently we have avaya connector and we enhanced hec out of ICI and CAD method to fit our requirements. To cut ourexpeneses and maintenance cost we are moving towards non connector solution. I'm thinking to reuse all ICI work wehave done and implement screen pop's. i have less time to discuss with cti vendors and i've to implement this solution as quickly as possible
i've seen quite few people herewho already implemented this solution and i came across your thread thought that your inputs will be valuable, please let me knowwhere you are standing on this approach and i will let you know about my approach as well may it willhelp you out as well.
thanks
susheel

Crystal Reports access to SAP/CRM 6.0 with Integration with SAP Solutions

Hello,
we are running Crystal Reports 2008 with SAP CRM 6.0.
To boost productivity or Report writeing we need especially access to:
- Function Modules
- the CRM Business Objects Repository (Transaction SW01).
What kind of SAP/CRM ( or SAP / ERP ) Objects can be accessed with the Integration for
SAP Solutions ?
The BO Documentation [BusinessObjects XI Integration for SAP Solutions User's Guide|http://help.sap.com/businessobject/product_guides/boexir31SP2/en/xi31_sp2_bip_sap_user_en.pdf] does not give a clue if this is possible.
However, Ingo Hilgefort stated in his book that it is at least possible to access ABAP Functions, SAP Querries and SAP InfoSets.
What is the minimum product portfolio and the necessary Version - Can I install the following products stand alone ?
Crystal Reports 2008
Integration for SAP Solutions
Tomcat / Jaco
or
Must I need at minimum BO Edge and must install the CMS Server ?
Thank You
Martin

HI,
What kind of SAP/CRM ( or SAP / ERP ) Objects can be accessed with the Integration for
SAP Solutions ?
here is also a blog about this:
/people/ingo.hilgefort/blog/2008/03/23/businessobjects-and-sap-part-4
However, Ingo Hilgefort stated in his book that it is at least possible to access ABAP Functions, SAP Querries and SAP InfoSets.
>> correct. It is also in the Installation Guide / User Guide for the SAP Integration kit. You can use ABAP Functions, ABAP / SAP Queries, InfoSets, Tables
What is the minimum product portfolio and the necessary Version - Can I install the following products stand alone ?
Crystal Reports 2008
BusinessObjects Integration for SAP Solutions
BusinessObjects Edge or BusinessObjects Enterprise
Ingo

Version Compatibility of SAP R/3 4.6 C with SAP CRM 5.2 + CRM middleware

Dear SDN team,
We are trying to Integrate SAP R/3 4.6c with SAP CRM 5.2 using CRM middleware.
We wanted to know the following :
1.Technical and Functional feasibility in integration of CRM 5.2 and R/3 4.6c. What are problems for these versions ? ( In Brief )
2.We are trying to move the Objects BP , Quotes and Products from R/3 to CRM 5.2. Has anyone done this and can someone give us a brief description of the problems while doing the same
3.Any other useful suggestions would be very helpful regarding CRM middleware.
Kindly reply on this post . Points would be awarded.
Thanks and Regards
Dinesh and Ritvij
Email : [email protected]

Hello Ritvij,
Regarding middleware ,are you down loading plants? bacause down load object objects DNL_PLANT is obsolete.
Unusable middleware objects :
DNL_CUST_BASIS3
DNL_CUST_PROD0
DNL_CUST_PROD1
DNL_CUST_SRVMAS
and the master data objects
MATERIAL
SERVICE_MASTER..
Find composite note for middleware at 872533..
What is the leading system for Order creation?
Please refer notes 490932 for more info about transactional doc replication between the two systems.
Please assign points.
regards,
Muralidhar Prasad Chatna

Brief discussion on SAP XI and its' Integration with SAP MDM.

Hi,
I have never worked on SAP XI.
I am discussing it on brief, please give your valuable replies.
SAP XI consists of System Landascape Directory(SLD).
SLD Consists of Business System and Techinical System.
Technical System contains all information about the software
component. The Business System consists of Inbound and Outbound Business
System which are used as logical names for data transfer.
There is communication Channel for Receiver and Sender Business System and n agreement
is signed between Sender and Receiver.
Outbound Interface defined for Business System Outbound and Techical System associated
with the Business System,
Inbound Interface defined for Business System Inbound and Techical System associated
with the Business System.
In SAP NetWeaver XI Integration Directory, we have defined the Integration Scenarios,
Actions, Interface Objects, Mapping Objects, Adapters Objects.
Mapping Object defines the Structure and Value Mapping.
Adapter Objects defines the Adapter program which implements RFC Adapter, FTP Adapter logic.
FTP Adapter is used for XI-MDM Communication.
RFC Adapter is used for XI-ECC Communication.
Integration Repository: Both Outbound and Inbound Interfaces are Mapped with Value mapping and
Structure Mapping inside Integration Repository.
The File Adapter takes the File from the Outbound port of MDM System
and sends it as IDOC to Receiver Business System.
Value Mapping must be done between Sender and Receiver interfaces.
Value Mapping is done by XSLT or Java based program.
SAP NetWeaver XI Integration Server at runtime:
Message Split, Interface Determination, Receiver Identifaction, Mapping, Techincal Routing
and Call Adapter Proccess are done.
In SAP XI 3.0 and MDM 5.5:
Step 1: Create busines system as service.
Step 2: Create communication channel for each business service. If the system can communicate
through different channels, then create all possible channel types if necessary.
Step 3: Create receiver agreement between the systems.
Step 4: Interface determination:
- Here you see for the first time the software component mentioned;
there are some special requirements regarding this software component in relation to the customizing ID mapping.
- To modify this software component, the customer needs to copy the SAP standard delivered software component
into its own namespace. The customer is able to modify to create archives
for the customized ID mapping.
Receiver determination.
Configure an FTP Server on the MDS.
Create a send folder for outbound messages using outbound port(s) for
remote systems(s).
Create receive folder inbound messages using inbound port(s) for remote systems.
This ia all about concept of SAP XI Infractsture and its' Integration with SAP MDM 5.5.
Regards
Kaushik Banerjee

Hi Kaushik,
You must be aware of File types that MDM Import Manager can Import i.e. we have XML, Excel etc. Now there are two transactions to extract data from R3
1. MDMGX -
         - For lookup table extraction
         - Output in XML format which MDM can import without using XI.
          - FTP can be configured to put the file in the desired folder which will be then picked by Import Server.
2. MDM_CLNT_EXTR -
          - For Main table records.
          - Output is in Idoc format which MDM doesn't understand hence we need XI in between which converts Idoc file received from R3 into XML which can then be imported using Import Manager or Import Server. For this we need to implement XI Scenario that consists of Source System, Receiver System, Type of Data etc.
Just a basic understanding...
Regards,
Jitesh Talreja

Weighing Scale integration with SAP ( Packing Station)

Hi All,
    We need to have our Weighing Scales integrated with SAP to capture the READINGS for parcels / cartons / shipments automatically.
    I observe there is a provision for maintaining RFC connection , Scale Checkbox etc in SPRO--->Logistics Exec ---> Packing --->Set profile for packing w.r.t HUPAST tcode ...
    Would you plz help me with some work-arounds ...???
Regards
Jamna

Hi Folks,
    There is XMI technology available that can be potentially leveraged for this type of requirements in integrating any electronic gadgets talking to SAP ....
I think SAP XMI will be vry useful for this.
XMI is having ability to capture real time data from other system and update accordingly.
It has have connectors which will capture values from other system and pull in SAP.
How to Integrage Weigh Scale with OPC server via xMII 12.0
Hello Experts,
I am new to xMII. We want to integrate shop floor weigh scale into SAP PI Sheet to read the value from weight scale into PI Sheet. We have the infrastructure Ohaus weigh scale, xMII 12.0, SAP ERP 4.70, Kepware OPC Server, installed xMII framework for UDS and UDS 4.0. We are able to integrate the OPC Data tags into SAP PI Sheet successfully. But we need help to integrate weight scale with OPC server to read the scale value into OPC data tag.
Can any one give the steps to integrate weight scale with OPC server?
with best regards
K. Mohan Reddy
I know someone who have developed few applications on integrating weighing machines with R/3.
By: | 04 Dec 2008
i am working as a ABAPer in my company and developed DLL in VB6 on integrating weighing machines with R/3.
implemented and working in more than 10 sites.
By: | 12 Dec 2008
ERP-Scale from Pocket Programs provides a standardized u201Cplug & playu201D interface for weighing equipment. It is SAP Certified and can be used for integration of weigh-scales with the SAP Packing Station transaction (HUPAST) or with custom ABAP developments. Major international companies are already gaining benefit by implementing ERP-Scale in their plants worldwide.
By: | 04 Feb 2009
Re: Custom development for UDS
What have to say folks about the possibilities with the above ? But shouldnt SAP have some standard FM / RFC / BAPI owefully facilitating the same???
But the available FM HU_GET_RFC_DATA doesnt have any documentations attached to it ?
Regards
Jamna

Sms integration with sap b1

HI to all,
    can it possible if sms integration with sap business one. means if i create a/r invoice if i add the document automaticlly send sms to the customer in that sms following matter to be send
invoice number,posting date,due date,invoice amount.can it possible .if yes then what is requirement for that.pls reply i will waiting for your reply...
Regards,
vishal.

hi
1.Create class library in Visual Studio 2005 C# Express Edition create assembley SQLCore
Write code:
using System;
using System.IO;
using System.Text;
using System.Net;
namespace SQLCore
    public static class SMS
        public static void PlusSend(string Sender, string Recipient, string Message)
            string Destination = "http://www.text.plusgsm.pl/sms/sendsms.php";
            string Data = "?tprefix=" + Recipient.Substring(0, 3) + "&numer=" + Recipient + "&odkogo=" + Sender + "&termin=0&tekst=" + Message + "&godz=00&min=00";
            SMS.PostStringToURI(Destination, Data);
        private static void PostStringToURI(string URI, string String)
            byte[] Bytes = Encoding.UTF8.GetBytes(String);
            HttpWebRequest Request = (HttpWebRequest)WebRequest.Create(URI);
            Request.Method = "POST";
            Request.ContentLength = Bytes.Length;
            Request.ContentType = "application/x-www-form-urlencoded";
            Stream RequestStream = Request.GetRequestStream();
            RequestStream.Write(Bytes, 0, Bytes.Length);
            HttpWebResponse Response = (HttpWebResponse)Request.GetResponse();
            if (Response.StatusCode != HttpStatusCode.OK)
                string Message = String.Format(
                "POST failed. Response staus {0}.",
                Response.StatusCode);
                throw new ApplicationException(Message);
for your localization you have to find your own sms gateway.
2.Compile project .
3.Copy dll to C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn
4. Set SETTRUSTWORTHY on true using
ALTER DATABASE databasename SETTRUSTWORTHYON;
go;
[more info about SETTRUSTWORTHY|http://msdn2.microsoft.com/en-us/library/ms187861.aspx ]
5.Create Assembly for your dll.
CREATE ASSEMBLY SQLCore
FROM 'C:\Program Files\Microsoft SQLServer\MSSQL.1\MSSQL\Binn\SQLCore.dll'
WITH PERMISSION_SET = EXTERNAL_ACCESS
6. Create Procedure
CREATE PROCEDURE dbo.[PlusSend](@Sender nvarchar(max), @Recipient nvarchar(max), Message nvarchar(max))
AS EXTERNAL NAME SQLCore.[SQLCore.SMS].PlusSend
go;
7 .Fially execute using
EXECUTE dbo.[PlusSend]('SENDER'','PHONE NUMBER','Message')
Insert it in transaction notification.
Hope it helps.

Integration with SAP Records Management

Dear SAP gurus,
We are in SRM 7 EHP 1 with backend ECC 6 EHP 5. We are exploring PPS (Procurement for Public Sector) feature in SRM. We see that using PPS we can have integration with SAP Records Management. To be honest, I never see SAP Records Management so we want to confirm the functionality. Our legacy system require a electroning filing system, in which all documents related to procurement is scanned (whether it is document from system, or the one created manually), and then stored in a server in a pdf format.
Does SAP Records Management have this functionality in which it stores the pdf doc inside one server? If not, what is exactly the functionality of SAP Records Management?
Best regards,
John

Hi,
SAP Record Management is now known as SAP NetWeaver Folders Management.
Contact your NetWeaver consultant to imlement SAP NetWeaver Folders Management.
Some important links:
1. http://wiki.sdn.sap.com/wiki/display/HOME/SAPRecordsManagement
2. http://www28.sap.com/businessmaps/0531547C7FE54C6A9E9B5850836F5E43.htm
3. http://help.sap.com/saphelp_nw04/helpdata/en/f5/18fc39eb31a700e10000000a11402f/frameset.htm
Regards,
yaniVy
reward if helps

MS Commerce Server integration with SAP CRM

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