Multi room viewing causes recordings and dvr functions to fail

Configuration: HD dvr's in both living room and bedroom.
Watch a show in my living room from the bedroom dvr. While I am viewing this a new recording starts on the living room dvr. When I finish watching the bedrooom show and while the living room is still recording I attempt to watch from the beginning the living room show being recorded on the living room TV. The recording freezes and in fact is never viewable (even days later). It seems it has been corrupted.
Related to this we were watching a recorded show (from the living room dvr) in the bedroom. Once finished, tried to rewind the news on the bedroom tv. Was able to go back the full 20 minutes but would not play back. The news program was live not on dvr.
Both seem related to watching remotely and then trying to use the local dvr. Help.

Chuck I am sorry to hear about the DVR's not working right. I have sent you a private message to get more information from you.
Anthony_VZ
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I received the new 500 GB DVR this past Friday and set it up over the weekend. I'm having issues with viewing the new content on the new DVR with other STBs.
I've tried rebooting all the boxes and unplug each one but still get the same message that There was error connecting to the DVR STB. It's almost like the boxes are trying to still access the previous DVR. I tried to submit to Verizon Support on Twitter and it's been 3 days without hearing back if they had a solution. They tell me the same cut and paste message they give everyone to DM them on Twitter and here is the link to the form but then you don't hear back at all.
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I switched from a 7216 MR-DVR to a 7232 and had tech support switch the MR feature to the new box, and have no problems. The STBs and DVRs talk to each other on their own little MoCA network. COAX or splitter issues can cause problems. Router not involved. I have MRDVR running and all routing functions are turned off on the Actiontec, and the the WAN ports are not even connected. The Actiontec is bridge LAN to MoCA. My router is a Linux box. The Actiontec does filter STB broadcast traffic from my LAN. It sees no MoCA traffic except for VOD and guide updates. All other UDP broadcast traffic is blocked on the bridge.
The hub errors people were seeing on the older 1.7 img were not HUB as in router related. The hub acts as the master on the MoCA network. Looking at the STB diagnostic menu D16 for "Connected Home" my DVR shows as the hub and is verified by the MAC address my Linux box assigns an IP address to. If you are having Multi Room DVR issues I can almost guarantee that it is not a router issue. Check and make sure you have good quality RG-6 coax and the proper splitter(s). Make sure there is no line loss or interference between the boxes. Also make sure Multi Room is assigned properly only to the DVR wanting to be the Multi Room DVR. It can not be assigned to more than one DVR. Now with the 1.9 image the rules may change, but I am not sure. Right now it is my understanding that only one DVR can be the HUB. Now that may be changing, we will need to wait and see. I believe it will change.
Now back to removing the old DVR and having Multi Room Enabled on your new DVR. You may want to have both DVRs connected so the feature can be disabled on the old DVR and enabled on the new. If you do not do this and reconnect the old DVR you may end up with two trying to act as HUBs. May not work well with 1.8. Not saying I know for sure, and my assumptions are only based on observations. But when I had Multi Room moved from old to new, both my DVRs were connected, and my system works great.

New to FIOS TV Multi-room DVR - Should I be able to use DVR functions from the other HD STBs?

We just converted from Directv (three DVRs) to FIOS TV and am hoping I didn't make a huge mistake: The sales agent I spoke to said that the Multi-room DVR (Motorola QIP-7216-1) and non-DVR STB would enable me to get the same features I had with my Directv setup so each user could Stop/Start/Record programming from their own remote. Unless I'm doing something wrong, I can only perform DVR control functions from the real DVR. I can view recorded programming on the non-DVR STBs but pressing record for a live broadcast or trying to select a show to record from the guide doesn't work.
I have the ActiontecGen2 MOCA connected MI424WR router, three HD STBs (Motorola 7000), one standard definition STB and the DVR.

Tomd514 wrote:
We just converted from Directv (three DVRs) to FIOS TV and am hoping I didn't make a huge mistake: The sales agent I spoke to said that the Multi-room DVR (Motorola QIP-7216-1) and non-DVR STB would enable me to get the same features I had with my Directv setup so each user could Stop/Start/Record programming from their own remote. Unless I'm doing something wrong, I can only perform DVR control functions from the real DVR. I can view recorded programming on the non-DVR STBs but pressing record for a live broadcast or trying to select a show to record from the guide doesn't work.
I have the ActiontecGen2 MOCA connected MI424WR router, three HD STBs (Motorola 7000), one standard definition STB and the DVR.
As you've found, you can only create recordings from the DVR. If you want each room to have the ability to schedule recordings, then you need a separate DVR in each room.
The FiOS Motorola DVRs cannot access recordings stored on other DVRs.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

Multi-Room DVR can't play recordings properly

Wondering if anyone else has this problem, or knows of a solution.
I have Multi-Room DVR. In the past, my biggest problem with it was that recordings would occasionally freeze when played on a remote box (i.e. not the main DVR box). I would have to reset the system and try to get past the moment in the recording that was causing the error. The key discovery was that the recording would play fine on the DVR itself, so the problem had something to do with the communication between the DVR and the remote box. It's as if there was an error in the recording that the DVR knew how to resolve during playback but the remote box didn't.
Now I'm having a new but similar problem. Recording plays fine on the DVR itself. On the remote box, when I hit a specific moment in the recording, it freezes for a second, then continues but th picture becomes pixelated. To imagine the picture, draw a horizontal line halfway up the picture. Everything above that line is fine. Below it, the right half of the image is now on the left and vice versa. Plus random pixelation. Also the sound becomes "pixelated" in the sense that it turns into a mess of beeps and stutters.
Once this happens during the recording, it continues until the end.
I know the recording itself is fine because the main DVR box can play it without error.
I talked to a tech. He reset the boxes and checked the connection levels. Everything seems fine. His advice was to monitor it, and if it happens again, they'll have to replace everything.
Anyone with a similar problem? Was it resolved by changing the boxes out?

Hello,
I would suggest the following:
From the non-DVR STB that has the pixelated recordings, try following troubleshooting steps:
Menu -- Customer Support -- In Home Agent -- Reboot STB
Menu -- Customer Support -- In Home Agent -- Set Top Box Auto-Correction
Also, if the problematic STB is a Motorola 6000 series, I'd recommend replacing it with a newer model.
Moreover, try the autocorrection technique for the MRDVR (if the above two are confirmed OK) via the remote.
Menu -- Customer Support -- In Home Agent -- Autofix MRDVR Issues
or DVR -- Autofix MRDVR Issues
If all else fails, contact Verizon's Technical Support at 1-888-553-1555.
By the way, if you have questions on your account or need to switch out equipment and there is a Verizon FiOS store in your area, then they can help you. You can give them a call; contacting the VZ FiOS store might be less time consuming than calling the 800 number for Customer Service. For technical-related matters, though, they'll connect you right through to Technical Support.
Here is a list of Verizon FiOS stores:
http://www22.verizon.com/Support/Residential/tv/fiostv/General+Support/Account+Issues/QuestionsOne/8...
Lastly, if the TV show is a fairly popular, the recorded episode might be available ON DEMAND via "Free & Premium" -- TV Shows --- By Network (find network name alphabetically) from the "On Demand" on the TV Remote.
Good luck!

Multi-room DVR and DVR

I recently added a multi-room dvr to my FIOS package along with the current DVR I have had since original installation. It doesn't seem they can share recordings between them. They are acting like DVRs, but tried a few combinatoins of recording and neither one sees recordings from the other. Is this a problem with my installation or configuration, or do I need a STB instead of a DVR to use multi-room DVR?
Thanks,

When you get the new IMG 1.9a update you will be able to share. Earlier versions do not support DVR to DVR streaming.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

New HD Set top box and Multi-room DVR

I just activated a new HD DVR set top box, but it's not seeing any of the shows recorded on the other HD DVR set top box that I've had for over a year.
Do I just need to wait for the new box/service to be recognized/activated with the hub (the HD DVR I had prior to now) or do I need to call Verizon to make sure they add the multi-room dvr service to the box I just received?
Thanks!
Solved!
Go to Solution.

If you replaced your dvr that had all your recordings on it, you wont have any of those shows on the new one because they are stored on the dvr itself. But maybe im misunderstanding you, are you trying to watch recordings on a 2nd dvr, the multiroom feature does not work from dvr to dvr you can only stream to 6200,7100, and 2500 series stbs.
Frank
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Multi-Room DVR and HD DVR?

Is it possible yet to have a multi-room DVR and an HD-DVR? I want to have my downstairs DVR be the multi-room DVR and be able to watch the shows that I record upstairs on that DVR in addition to the shows recorded downstairs. It seems I can never get a correct answer from Verizon sales until AFTER I attempt to do this and they send me the equipment! Twice now they told me it could be done, send me out a new box(no idea why when it is a software upgrade) and then when it does not work I call and tell them and they say it can not be done. I always tell them that I have 2 DVR's already and give my example. Today was the second time this happened and they sent me the older 6416 box when I had the 7 series. I hope this can be done soon or better yet they start putting bigger hard drives into the DVR's!
Solved!
Go to Solution.

I have been asking the same question for some time (since 12/2009) and get a reply of "sorry for the inconvenience". What kind of an answer is that? I have three HD set top boxes ... One is standard (no DVR), one is HD DVR, and one is a HOME Media DVR (multi room DVR). I would like to strongly suggest to VZ sales/management for FIOS TV, that VZ consider the development of a feature to allow all set top boxes to view all programs recorded on all DVRs regardless of type of DVR. Presently, only the standard HD can view the programs on the Home Media DVR. Standard HD STB cannot see the recorded programs on the HD DVR. The DVRs cannot see each others recorded programs.

Why can't I get a straight answer re: Multi Room DVR and HD Boxes

A rep that I spoke w/ on the phone and the website tells me that the HD set top boxes are not compatiable w/ the Multi Room DVR. But they are working on it. A rep I chatted w/ today told me they definitely WILL work together. Why can't I get a straight answer?? And what IS the correct answer? I want to switch to FIOS and I really like the Multi Room DVR option, but I don't want my 1 of my 2 main TVs to be w/o HD. And since the Multi Room Box is HD why wouldn't it be compatiable w/ the HD boxes??
Does anyone know what's going on w/ this?? Thanks!

Joe01880,
And that info is out of date, whether it is on Verizon's website or not. If you have the latest level of the IMG (1.6), then, as confirmed one post above yours, that the HD STB is now supported, and works. This has been posted in multiple posts on multiple forums, so I believe that it is accurate. But I do not have the 1.6 level so I cannot confirm that personally, I can only repeat what other posters in this and other forums have said. For example:
http://www.dslreports.com/forum/r21081661-Multiroom-DVR
http://www.dslreports.com/forum/r21059693-With-16-update-HD-Shareing
http://www.dslreports.com/forum/r21052654-MultiRoom-DVR-Question
http://www.dslreports.com/forum/r20906318-Some-new-features-coming-w-IMG-16
http://www.highdefforum.com/showthread.php?t=78850
http://www36.verizon.com/fiostv/MyAccount/Members/Newfeatures.aspx
Note that the last one is a Verizon site.
Justin
Verizon FiOS TV, Internet, and phone
Keller, TX
Message Edited by Justin on 09-09-2008 04:20 PM

Multi-room DVR and router location

My multi-room DVR was working fine and so was the Internet, but the only problem was that the wireless Internet signal was too weak for my computer's location. I was told by 2 different Verizon tech support people that I could move the router upstairs and the multi-room DVR would still work, even though the actual multi-room DVR is still downstairs.
So far, the multi-room DVR is not working, but the Internet is and the wireless signal is much stronger for my computer.
Does anybody know if there is a way to move the router and not have it directly connected to the multi-room DVR?

I had a similar problem recently with my MR-DVR. I made some changes to my Routers Configuration which required a power cycle. Afterwards my STB and DVR still worked fine, but the STB could not find the MR-DVR. I had to reboot the MRDVR and STB to get everything back in sync.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Multi-Room DVR Questions - switching to Fios

I am getting ready to make the switch to Verizon Fios and have lots of questions.
I am going to get a Multi-Room DVR and either 2 or 3 set-top boxes.
I have 4 tv's: A -Main (Living room) TV is STD-Def, B - Bedroom TV is Hi-Def 1080p, C - Bedroom TV is 720P, D - Other TV - STD Def .
1. Does it matter which TV I hook up the Multi-Room DVR to?
2. Can I record in STD-Def and then play back on the Hi-Def TV?
3. Can I record in Hi-Def and and then play back on the STD-Def TV?
4. Are the STB's the same for STD-Def and HD (in case I want to swich where I have the DVR)?
4a. If not, is ther a charge if I change the box from STD to HD?
5. Will I be able to watch any channels on a TV that has no STB or DVR?
6. What DVR functions are available on the STB's?
Play, Pause, FF, Rew? What about controlling the recording of shows?
9. Is there a "higher capacity" Multi-room DVR, and how do I get one?
7. What is the capacity of the multi-room DVR?
8. Can I add an external hard drive?
Thanks in advance for your help.
Regards,
Rich_L

Further qualifying a few items below ...
mphare wrote:
Additional Comment below
Anthony_VZ wrote:
1. Does it matter which TV I hook up the Multi-Room DVR to? No it does not.
2. Can I record in STD-Def and then play back on the Hi-Def TV? Yes
3. Can I record in Hi-Def and and then play back on the STD-Def TV? Yes but will be in a smaller box in the middle of the screen
4. Are the STB's the same for STD-Def and HD (in case I want to swich where I have the DVR)? Verizon only uses HD boxes now and will work with SD televisions. Verizon used to have SD boxes and last time I checked still had the basic SD terminal adapters -- these adapters do not support the guide or other expanding STB features including remote DVR access or on-Demand.
4a. If not, is ther a charge if I change the box from STD to HD? N/A
5. Will I be able to watch any channels on a TV that has no STB or DVR? If your TV has a QAM digital tuner you can watch the local stations only (channels 2-49)
6. What DVR functions are available on the STB's? You can pause and rewind live TV. You can set up a schedule to record all your favorite shows in advance so you don't have to set it back up every week. You can extend recording at the begining or end of show. You can set priority of shows incase there is a scheduling conflict. You can set a show to be protected so its only erased if you manually erase it. You can set how many episodes to keep. You can set whether to record either new episodes, repeats, or both. Pause and rewind live TV feature is on the DVR box only, not on the other STB's. You can pause and rewind DVR playback on these other boxes, but not live TV. Note also that you need to be in an area which has the newer IMG 1.9 to be able to setup recordings from remote STB's and/or extend a recording as these are new features in IMG 1.9.
9. Is there a "higher capacity" Multi-room DVR, and how do I get one? If you are not provided one at installation (depends if they are in stock or not) it can be ordered from out htttp://verizon.com/fiostvcentral website
It costs an additional $40 to order a 500 GB DVR if one is not provided at time of installation. I would hold out for one at that time so you don't have to pay the $40. You may be able to forgo the $40 upcharge if you can take your 160 GB DVR to a Verizon store and exchange it there (it they have the 500 GB DVR to exchange). I would ask for the 500GB DVR at installation and make sure they can provide it before accepting it.
7. What is the capacity of the multi-room DVR? 160gb for existing DVR 500gb for expanded DVR
8. Can I add an external hard drive? The set top boxes running IMG 1.9 have this capability. 1.9 is still in its initial stages of deployment and not in most areas.
I hope this answers your questions you had.

Multi-room DVR Issues: Unable to locate hub, interrupted recording, skipping during playback

Hi Guys,
I was wonderng if you could help me. I have been a FIOS customer for many years and have a multi-room HD DVR and 2 HD set-top boxes. I have always had some problems during playback on some recordings where the picture and sound will skip, but over the last several months some new problems have appeared. Frequently during playback of recorded shows the recording will stop playing and I will get a message on the screen "unable to locate hub". I then have to power off the STB, reboot and when I go to the dvr option I have to refresh the devices before connecting to the dvr again. If this happens while a show is recording then the recording stops and then restarts causing the show to be split into 2 recordings. Sometimes I get a message "You have reached maximum playback on DVR". This really frustrating and I would like these issues resolved. I have the older HD dvr, 1 new hd set-top box, and 1 old hd stb. The playback issues happen on both hd stbs. We don't usually watch shows on the dvr itself so I am not sure how it performs during playback. 1 other note that might help troubleshooting is that I can't seem to display the IMG in full screen on the dvr.
Thanks in advance for your help,
Sincerely,
Randy R.

uncorrdinated wrote:
Hi Guys,
..I. Sometimes I get a message "You have reached maximum playback on DVR". This really frustrating and I would like these issues resolved. I have the older HD dvr, 1 new hd set-top box, and 1 old hd stb. The playback issues happen on both hd stbs. We don't usually watch shows on the dvr itself so I am not sure how it performs during playback. ..
Thanks in advance for your help,
Sincerely,
Randy R.
You can only do 1 playback at a time UNLESS you are playing back from the DVR/HUB. If you want to do 2 simultaneous play backs, one of them must be from the DVR. I ran into this same message when my wife would watch a recorded program in one room and I would try to watch a recorded program in another room. Fixed it by moving the DVR to one of the rooms where the conflict occured most often. As for the "unable to locate hub" message. This was a very common problem about a year ago, which was fixed with a software update. You need to check what version software is on all your boxes.

Problem with Mult-Room DVR after moving to new location

We are having a remodeling project done in our Family room so I moved the multi-room DVR to another room to continue recording. While I can see the DVR from our bedroom DVR (also multi-room), the moved DVR does not appear to be recording anything. While we can see programs that were recorded (including at least one recording done after I made the move), the DVR states that they are no scheduled recordings (despite several series recordings being scheduled). a reboot of the box doesn;t seems to have done the trick.
Any thoughts on what could be causing the problem?

Timothy Erfourth wrote:
Now it seems to be working fine. Before the newer backups weren't showing. It was just skipping from today to a few years ago. I checked this a couple of days in a row originally because at first I just figured that it hadn't created enough backups to show. The weirdest things is that there seems to be a couple of years missing. I know I've backed up the old computer between 2008 and 2010. Where did those files go?
It looks like Time Machine thinks you've had two separate Macs, thus the different names. You may be able to use the (badly named in this case) +*Browse Other Time Machine Disks+* option, per #17 in [Time Machine - Frequently Asked Questions|http://web.me.com/pondini/Time_Machine/FAQ.html] (or use the link in *User Tips* at the top of this forum), to see the "other" Mac's backups.
1. Can I delete the old backups? The reason I would like to do this is to free up space on the external hard drive.
Yes, but not via the Finder or Terminal. You'll have to locate them via the "Star Wars" display, per #12 in the FAQ.
But if you have (or are thinking of putting) other data on the drive, in the same partition as your backups, don't. See #3 in the FAQ.
2. If I change the name of the file as described, will time machine find it?
+*NO !+* Never change, delete, or move anything in your backups via the Finder or Terminal; that can corrupt them beyond repair !

Multi room viewing causes recordings and dvr functions to fail

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