Multiple instances of Word launching when opening files from Explorer window
I am seeing an odd behavior with Word 2010 (32 bit) that I could not replicate in earlier versions of Word.
Here are the steps:
Note: When performing these steps, I am on a 32 bit Windows 7 machine. Word is not running yet, and the Task Manager dialog is open with the processes sorted in reverse alpha order so that WinWord.exe will appear at the top.
1. Go to a folder containing a set of word documents or templates (all are in either .docx or .dotx format) in Windows Explorer.
2. Select a group of files (I am selecting 4 .docx files in my tests).
3. Right-click and select Open.
4. Four instances of WINWORD.EXE appear in the Task Manager (one of them then goes away, leaving only three instances running, but I think that's beside the point).
Could someone shed light on why this is happening with Word 2010 and if there's anything that can be done to make it "behave" and open only one instance?
PS - The templates contain no code, and no add-ins are loaded at the time that I perform these steps. Also, all Word and Office updates have been installed on the machine.
Thanks
Wordyone
Koero, did you try the registry hack proposed in this forum?
I started getting multiple instances of Word 2010 two days ago in Windows 7 on my company PC after a reboot following a Windows updates pushed out by the IT department.
This also happened immediately after a Windows update on May
27, 2014, but somehow I was able to stop that behavior then. That fix happened after I restored a old copy of Normal.dotm but evidently that
was not the solution because restoring that copy did not fix the problem today.
The fix suggested by
peebs7384 in this forum on April 19, 2012 of changing the "Lay
out this document" setting did not work on my PC.
One support person who has both the 2010 and 2013 versions indicated that he also gets multiple instances with 2010 but not with 2013.
I plan to ask my IT department to attempt a fix tomorrow and will suggest that they try registry hack posted in this forum by
kit_jj on Aug 16, 2012 (based on Pierre's posting) (thanks
kit_jj and Pierre).
By the way,
kit_jj's posting has only 1 vote & I would had hoped to see more votes. Now that I look more closely I see that this solution was "Proposed
as answer by kit_jj" himself. At least others have posted comments that indicate that fixes posted by
kit_jj & Pierre have worked (at least partially).
Any ideas as to why this started happening again?
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I hope the following information are the ones you ask and useful!
Step 1
24/9/13 11:18:37,404 μ.μ. Mail[3161]: *** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray
24/9/13 11:18:37,408 μ.μ. Mail[3161]: (
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x00000001074b422b Mail + 33323
6 Mail 0x00000001074b3cbf Mail + 31935
7 Mail 0x00000001074b3990 Mail + 31120
8 Mail 0x0000000107640763 Mail + 1656675
9 Mail 0x0000000107640d13 Mail + 1658131
10 Mail 0x00000001076129e3 Mail + 1468899
11 Mail 0x000000010761321f Mail + 1471007
12 AppKit 0x00007fff89083199 -[NSPreferences _selectModuleOwner:] + 706
13 AppKit 0x00007fff8908289d -[NSPreferences _setupPreferencesPanelForOwner:] + 448
14 AppKit 0x00007fff89082944 -[NSPreferences showPreferencesPanelForOwner:] + 33
15 Mail 0x0000000107630177 Mail + 1589623
16 AppKit 0x00007fff88d0b959 -[NSApplication sendAction:to:from:] + 342
17 AppKit 0x00007fff88e4136c -[NSMenuItem _corePerformAction] + 406
18 AppKit 0x00007fff88e4105a -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133
19 AppKit 0x00007fff88b2e20f -[NSMenu _internalPerformActionForItemAtIndex:] + 36
20 AppKit 0x00007fff88b2e097 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135
21 AppKit 0x00007fff88e3a165 NSSLMMenuEventHandler + 342
22 HIToolbox 0x00007fff8ed9ed1a _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1206
23 HIToolbox 0x00007fff8ed9e1e9 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 410
24 HIToolbox 0x00007fff8edb3fc9 SendEventToEventTarget + 40
25 HIToolbox 0x00007fff8edeaca9 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueE ventRef + 443
26 HIToolbox 0x00007fff8ed8fa21 SendMenuCommandWithContextAndModifiers + 59
27 HIToolbox 0x00007fff8ed8f9d3 SendMenuItemSelectedEvent + 254
28 HIToolbox 0x00007fff8ed8f85f _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 94
29 HIToolbox 0x00007fff8ed6b8bb _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 605
30 HIToolbox 0x00007fff8ed6aec8 _HandleMenuSelection2 + 565
31 AppKit 0x00007fff88cf98c6 _NSHandleCarbonMenuEvent + 245
32 AppKit 0x00007fff88c1ba9f _DPSNextEvent + 2073
33 AppKit 0x00007fff88c1adf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
34 AppKit 0x00007fff88c121a3 -[NSApplication run] + 517
35 AppKit 0x00007fff88bb6bd6 NSApplicationMain + 869
36 libdyld.dylib 0x00007fff8883b7e1 start + 0
37 ??? 0x0000000000000002 0x0 + 2
24/9/13 11:18:56,856 μ.μ. Mail[3161]: An exception occurred during invocation of -[MailboxesController _writeSmartMailboxesToDisk]
24/9/13 11:18:56,856 μ.μ. Mail[3161]: *** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray
24/9/13 11:18:56,858 μ.μ. Mail[3161]: (
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x00000001074b422b Mail + 33323
6 Mail 0x00000001074b3cbf Mail + 31935
7 Mail 0x00000001074b3990 Mail + 31120
8 Mail 0x0000000107649df0 Mail + 1695216
9 Mail 0x0000000107537d95 Mail + 572821
10 CoreFoundation 0x00007fff8e11009c __invoking___ + 140
11 CoreFoundation 0x00007fff8e10ff37 -[NSInvocation invoke] + 263
12 CoreMessage 0x00007fff8cfe07d7 -[MonitoredInvocation invoke] + 225
13 CoreMessage 0x00007fff8cff8e22 -[ThrowingInvocationOperation main] + 33
14 CoreMessage 0x00007fff8cfa4f82 -[_MFInvocationOperation main] + 431
15 Foundation 0x00007fff83bbb926 -[__NSOperationInternal start] + 684
16 Foundation 0x00007fff83bc30f1 __block_global_6 + 129
17 libdispatch.dylib 0x00007fff8b2e9f01 _dispatch_call_block_and_release + 15
18 libdispatch.dylib 0x00007fff8b2e60b6 _dispatch_client_callout + 8
19 libdispatch.dylib 0x00007fff8b2e71fa _dispatch_worker_thread2 + 304
20 libsystem_c.dylib 0x00007fff89fb7cdb _pthread_wqthread + 404
21 libsystem_c.dylib 0x00007fff89fa2191 start_wqthread + 13
24/9/13 11:19:26,862 μ.μ. Mail[3161]: An exception occurred during invocation of -[MailboxesController _writeSmartMailboxesToDisk]
24/9/13 11:19:26,863 μ.μ. Mail[3161]: *** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray
24/9/13 11:19:26,864 μ.μ. Mail[3161]: (
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x00000001074b422b Mail + 33323
6 Mail 0x00000001074b3cbf Mail + 31935
7 Mail 0x00000001074b3990 Mail + 31120
8 Mail 0x0000000107649df0 Mail + 1695216
9 Mail 0x0000000107537d95 Mail + 572821
10 CoreFoundation 0x00007fff8e11009c __invoking___ + 140
11 CoreFoundation 0x00007fff8e10ff37 -[NSInvocation invoke] + 263
12 CoreMessage 0x00007fff8cfe07d7 -[MonitoredInvocation invoke] + 225
13 CoreMessage 0x00007fff8cff8e22 -[ThrowingInvocationOperation main] + 33
14 CoreMessage 0x00007fff8cfa4f82 -[_MFInvocationOperation main] + 431
15 Foundation 0x00007fff83bbb926 -[__NSOperationInternal start] + 684
16 Foundation 0x00007fff83bc30f1 __block_global_6 + 129
17 libdispatch.dylib 0x00007fff8b2e9f01 _dispatch_call_block_and_release + 15
18 libdispatch.dylib 0x00007fff8b2e60b6 _dispatch_client_callout + 8
19 libdispatch.dylib 0x00007fff8b2e71fa _dispatch_worker_thread2 + 304
20 libsystem_c.dylib 0x00007fff89fb7cdb _pthread_wqthread + 404
21 libsystem_c.dylib 0x00007fff89fa2191 start_wqthread + 13
24/9/13 11:19:56,957 μ.μ. Mail[3161]: An exception occurred during invocation of -[MailboxesController _writeSmartMailboxesToDisk]
24/9/13 11:19:56,957 μ.μ. Mail[3161]: *** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray
24/9/13 11:19:56,959 μ.μ. Mail[3161]: (
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x00000001074b422b Mail + 33323
6 Mail 0x00000001074b3cbf Mail + 31935
7 Mail 0x00000001074b3990 Mail + 31120
8 Mail 0x0000000107649df0 Mail + 1695216
9 Mail 0x0000000107537d95 Mail + 572821
10 CoreFoundation 0x00007fff8e11009c __invoking___ + 140
11 CoreFoundation 0x00007fff8e10ff37 -[NSInvocation invoke] + 263
12 CoreMessage 0x00007fff8cfe07d7 -[MonitoredInvocation invoke] + 225
13 CoreMessage 0x00007fff8cff8e22 -[ThrowingInvocationOperation main] + 33
14 CoreMessage 0x00007fff8cfa4f82 -[_MFInvocationOperation main] + 431
15 Foundation 0x00007fff83bbb926 -[__NSOperationInternal start] + 684
16 Foundation 0x00007fff83bc30f1 __block_global_6 + 129
17 libdispatch.dylib 0x00007fff8b2e9f01 _dispatch_call_block_and_release + 15
18 libdispatch.dylib 0x00007fff8b2e60b6 _dispatch_client_callout + 8
19 libdispatch.dylib 0x00007fff8b2e71fa _dispatch_worker_thread2 + 304
20 libsystem_c.dylib 0x00007fff89fb7cdb _pthread_wqthread + 404
21 libsystem_c.dylib 0x00007fff89fa2191 start_wqthread + 13
24/9/13 11:20:26,962 μ.μ. Mail[3161]: An exception occurred during invocation of -[MailboxesController _writeSmartMailboxesToDisk]
24/9/13 11:20:26,962 μ.μ. Mail[3161]: *** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray
24/9/13 11:20:26,963 μ.μ. Mail[3161]: (
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x00000001074b422b Mail + 33323
6 Mail 0x00000001074b3cbf Mail + 31935
7 Mail 0x00000001074b3990 Mail + 31120
8 Mail 0x0000000107649df0 Mail + 1695216
9 Mail 0x0000000107537d95 Mail + 572821
10 CoreFoundation 0x00007fff8e11009c __invoking___ + 140
11 CoreFoundation 0x00007fff8e10ff37 -[NSInvocation invoke] + 263
12 CoreMessage 0x00007fff8cfe07d7 -[MonitoredInvocation invoke] + 225
13 CoreMessage 0x00007fff8cff8e22 -[ThrowingInvocationOperation main] + 33
14 CoreMessage 0x00007fff8cfa4f82 -[_MFInvocationOperation main] + 431
15 Foundation 0x00007fff83bbb926 -[__NSOperationInternal start] + 684
16 Foundation 0x00007fff83bc30f1 __block_global_6 + 129
17 libdispatch.dylib 0x00007fff8b2e9f01 _dispatch_call_block_and_release + 15
18 libdispatch.dylib 0x00007fff8b2e60b6 _dispatch_client_callout + 8
19 libdispatch.dylib 0x00007fff8b2e71fa _dispatch_worker_thread2 + 304
20 libsystem_c.dylib 0x00007fff89fb7cdb _pthread_wqthread + 404
21 libsystem_c.dylib 0x00007fff89fa2191 start_wqthread + 13
24/9/13 11:20:57,310 μ.μ. Mail[3161]: An exception occurred during invocation of -[MailboxesController _writeSmartMailboxesToDisk]
24/9/13 11:20:57,311 μ.μ. Mail[3161]: *** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray
24/9/13 11:20:57,312 μ.μ. Mail[3161]: (
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x00000001074b422b Mail + 33323
6 Mail 0x00000001074b3cbf Mail + 31935
7 Mail 0x00000001074b3990 Mail + 31120
8 Mail 0x0000000107649df0 Mail + 1695216
9 Mail 0x0000000107537d95 Mail + 572821
10 CoreFoundation 0x00007fff8e11009c __invoking___ + 140
11 CoreFoundation 0x00007fff8e10ff37 -[NSInvocation invoke] + 263
12 CoreMessage 0x00007fff8cfe07d7 -[MonitoredInvocation invoke] + 225
13 CoreMessage 0x00007fff8cff8e22 -[ThrowingInvocationOperation main] + 33
14 CoreMessage 0x00007fff8cfa4f82 -[_MFInvocationOperation main] + 431
15 Foundation 0x00007fff83bbb926 -[__NSOperationInternal start] + 684
16 Foundation 0x00007fff83bc30f1 __block_global_6 + 129
17 libdispatch.dylib 0x00007fff8b2e9f01 _dispatch_call_block_and_release + 15
18 libdispatch.dylib 0x00007fff8b2e60b6 _dispatch_client_callout + 8
19 libdispatch.dylib 0x00007fff8b2e71fa _dispatch_worker_thread2 + 304
20 libsystem_c.dylib 0x00007fff89fb7cdb _pthread_wqthread + 404
21 libsystem_c.dylib 0x00007fff89fa2191 start_wqthread + 13
24/9/13 11:21:06,290 μ.μ. WindowServer[2287]: CGXDisableUpdate: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.
24/9/13 11:21:06,308 μ.μ. WindowServer[2287]: reenable_update_for_connection: UI updates were finally reenabled by application "Mail" after 1.03 seconds (server forcibly re-enabled them after 1.01 seconds)
24/9/13 11:21:27,315 μ.μ. Mail[3161]: An exception occurred during invocation of -[MailboxesController _writeSmartMailboxesToDisk]
24/9/13 11:21:27,316 μ.μ. Mail[3161]: *** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray
24/9/13 11:21:27,317 μ.μ. Mail[3161]: (
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x00000001074b422b Mail + 33323
6 Mail 0x00000001074b3cbf Mail + 31935
7 Mail 0x00000001074b3990 Mail + 31120
8 Mail 0x0000000107649df0 Mail + 1695216
9 Mail 0x0000000107537d95 Mail + 572821
10 CoreFoundation 0x00007fff8e11009c __invoking___ + 140
11 CoreFoundation 0x00007fff8e10ff37 -[NSInvocation invoke] + 263
12 CoreMessage 0x00007fff8cfe07d7 -[MonitoredInvocation invoke] + 225
13 CoreMessage 0x00007fff8cff8e22 -[ThrowingInvocationOperation main] + 33
14 CoreMessage 0x00007fff8cfa4f82 -[_MFInvocationOperation main] + 431
15 Foundation 0x00007fff83bbb926 -[__NSOperationInternal start] + 684
16 Foundation 0x00007fff83bc30f1 __block_global_6 + 129
17 libdispatch.dylib 0x00007fff8b2e9f01 _dispatch_call_block_and_release + 15
18 libdispatch.dylib 0x00007fff8b2e60b6 _dispatch_client_callout + 8
19 libdispatch.dylib 0x00007fff8b2e71fa _dispatch_worker_thread2 + 304
20 libsystem_c.dylib 0x00007fff89fb7cdb _pthread_wqthread + 404
21 libsystem_c.dylib 0x00007fff89fa2191 start_wqthread + 13
24/9/13 11:28:03,262 μ.μ. Mail[3161]: An uncaught exception was raised
24/9/13 11:28:03,262 μ.μ. Mail[3161]: *** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray
24/9/13 11:28:03,266 μ.μ. Mail[3161]: (
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x00000001074b422b Mail + 33323
6 Mail 0x00000001074b3cbf Mail + 31935
7 Mail 0x00000001074b3990 Mail + 31120
8 Mail 0x00000001074b6c7f Mail + 44159
9 Mail 0x00000001074b6133 Mail + 41267
10 Mail 0x000000010764fd73 Mail + 1719667
11 libdispatch.dylib 0x00007fff8b2e60b6 _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff8b2e6041 dispatch_once_f + 50
13 Mail 0x00000001074b5fe8 Mail + 40936
14 Mail 0x00000001074b5ea6 Mail + 40614
15 CoreFoundation 0x00007fff8e1148e9 -[NSSet makeObjectsPerformSelector:] + 201
16 AppKit 0x00007fff88bdc136 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1168
17 AppKit 0x00007fff88bbb11d loadNib + 317
18 AppKit 0x00007fff88bba649 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
19 AppKit 0x00007fff88df7653 -[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 150
20 CoreMessage 0x00007fff8cfe83d6 -[NSBundle(MessageFrameworkAdditions) loadNibNamed:owner:] + 95
21 Mail 0x00000001074b5002 Mail + 36866
22 Mail 0x00000001074b4ecc Mail + 36556
23 Mail 0x000000010762d8ac Mail + 1579180
24 AppKit 0x00007fff88d0b959 -[NSApplication sendAction:to:from:] + 342
25 AppKit 0x00007fff88e4136c -[NSMenuItem _corePerformAction] + 406
26 AppKit 0x00007fff88e4105a -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133
27 AppKit 0x00007fff88b2e20f -[NSMenu _internalPerformActionForItemAtIndex:] + 36
28 AppKit 0x00007fff88b2e097 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135
29 AppKit 0x00007fff88e3a165 NSSLMMenuEventHandler + 342
30 HIToolbox 0x00007fff8ed9ed1a _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1206
31 HIToolbox 0x00007fff8ed9e1e9 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 410
32 HIToolbox 0x00007fff8edb3fc9 SendEventToEventTarget + 40
33 HIToolbox 0x00007fff8edeaca9 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueE ventRef + 443
34 HIToolbox 0x00007fff8ed8fa21 SendMenuCommandWithContextAndModifiers + 59
35 HIToolbox 0x00007fff8ed8f9d3 SendMenuItemSelectedEvent + 254
36 HIToolbox 0x00007fff8ed8f85f _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 94
37 HIToolbox 0x00007fff8ed6b8bb _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 605
38 HIToolbox 0x00007fff8ed6aec8 _HandleMenuSelection2 + 565
39 AppKit 0x00007fff88cf98c6 _NSHandleCarbonMenuEvent + 245
40 AppKit 0x00007fff88c1ba9f _DPSNextEvent + 2073
41 AppKit 0x00007fff88c1adf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
42 AppKit 0x00007fff88c121a3 -[NSApplication run] + 517
43 AppKit 0x00007fff88bb6bd6 NSApplicationMain + 869
44 libdyld.dylib 0x00007fff8883b7e1 start + 0
45 ??? 0x0000000000000002 0x0 + 2
24/9/13 11:28:03,268 μ.μ. Mail[3161]: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray'
*** First throw call stack:
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x00000001074b422b Mail + 33323
6 Mail 0x00000001074b3cbf Mail + 31935
7 Mail 0x00000001074b3990 Mail + 31120
8 Mail 0x00000001074b6c7f Mail + 44159
9 Mail 0x00000001074b6133 Mail + 41267
10 Mail 0x000000010764fd73 Mail + 1719667
11 libdispatch.dylib 0x00007fff8b2e60b6 _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff8b2e6041 dispatch_once_f + 50
13 Mail 0x00000001074b5fe8 Mail + 40936
14 Mail 0x00000001074b5ea6 Mail + 40614
15 CoreFoundation 0x00007fff8e1148e9 -[NSSet makeObjectsPerformSelector:] + 201
16 AppKit 0x00007fff88bdc136 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1168
17 AppKit 0x00007fff88bbb11d loadNib + 317
18 AppKit 0x00007fff88bba649 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
19 AppKit 0x00007fff88df7653 -[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 150
20 CoreMessage 0x00007fff8cfe83d6 -[NSBundle(MessageFrameworkAdditions) loadNibNamed:owner:] + 95
21 Mail 0x00000001074b5002 Mail + 36866
22 Mail 0x00000001074b4ecc Mail + 36556
23 Mail 0x000000010762d8ac Mail + 1579180
24 AppKit 0x00007fff88d0b959 -[NSApplication sendAction:to:from:] + 342
25 AppKit 0x00007fff88e4136c -[NSMenuItem _corePerformAction] + 406
26 AppKit 0x00007fff88e4105a -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133
27 AppKit 0x00007fff88b2e20f -[NSMenu _internalPerformActionForItemAtIndex:] + 36
28 AppKit 0x00007fff88b2e097 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135
29 AppKit 0x00007fff88e3a165 NSSLMMenuEventHandler + 342
30 HIToolbox 0x00007fff8ed9ed1a _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1206
31 HIToolbox 0x00007fff8ed9e1e9 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 410
32 HIToolbox 0x00007fff8edb3fc9 SendEventToEventTarget + 40
33 HIToolbox 0x00007fff8edeaca9 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueE ventRef + 443
34 HIToolbox 0x00007fff8ed8fa21 SendMenuCommandWithContextAndModifiers + 59
35 HIToolbox 0x00007fff8ed8f9d3 SendMenuItemSelectedEvent + 254
36 HIToolbox 0x00007fff8ed8f85f _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 94
37 HIToolbox 0x00007fff8ed6b8bb _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 605
38 HIToolbox 0x00007fff8ed6aec8 _HandleMenuSelection2 + 565
39 AppKit 0x00007fff88cf98c6 _NSHandleCarbonMenuEvent + 245
40 AppKit 0x00007fff88c1ba9f _DPSNextEvent + 2073
41 AppKit 0x00007fff88c1adf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
42 AppKit 0x00007fff88c121a3 -[NSApplication run] + 517
43 AppKit 0x00007fff88bb6bd6 NSApplicationMain + 869
44 libdyld.dylib 0x00007fff8883b7e1 start + 0
45 ??? 0x0000000000000002 0x0 + 2
24/9/13 11:28:04,903 μ.μ. com.apple.launchd.peruser.506[2322]: ([0x0-0x307307].com.apple.mail[3161]) Job appears to have crashed: Abort trap: 6
24/9/13 11:28:08,393 μ.μ. ReportCrash[3465]: Saved crash report for Mail[3161] version 6.6 (1510) to /Users/------/Library/Logs/DiagnosticReports/Mail_2013-09-24-232808_----------- ---.crash
24/9/13 11:44:24,585 μ.μ. Mail[3744]: Using V2 Layout
24/9/13 11:44:27,235 μ.μ. Mail[3744]: *** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray
24/9/13 11:44:33,389 μ.μ. Mail[3744]: An uncaught exception was raised
Step 2
Process: Mail [3744]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 6.6 (1510)
Build Info: Mail-1510000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [2322]
User ID: 506
Date/Time: 2013-09-24 23:48:10.137 +0300
OS Version: Mac OS X 10.8.5 (12F37)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSSet initWithArray:range:copyItems:]: array argument is not an NSArray'
Performing @selector(newViewerWindow:) from sender NSMenuItem 0x7fb33ac74df0
abort() called
terminate called throwing an exception
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff8e11cb06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8df813f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8e0fb454 -[NSSet initWithArray:range:copyItems:] + 212
3 Message 0x00007fff847b148c -[SmartMailboxUnreadCountManager smartMailbox:didInitializeWithDictionaryRepresentation:] + 98
4 Message 0x00007fff847b0cac -[MailboxUid initWithDictionaryRepresentation:] + 1289
5 Mail 0x000000010dae822b Mail + 33323
6 Mail 0x000000010dae7cbf Mail + 31935
7 Mail 0x000000010dae7990 Mail + 31120
8 Mail 0x000000010daeac7f Mail + 44159
9 Mail 0x000000010daea133 Mail + 41267
10 Mail 0x000000010dc83d73 Mail + 1719667
11 libdispatch.dylib 0x00007fff8b2e60b6 _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff8b2e6041 dispatch_once_f + 50
13 Mail 0x000000010dae9fe8 Mail + 40936
14 Mail 0x000000010dae9ea6 Mail + 40614
15 CoreFoundation 0x00007fff8e1148e9 -[NSSet makeObjectsPerformSelector:] + 201
16 AppKit 0x00007fff88bdc136 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1168
17 AppKit 0x00007fff88bbb11d loadNib + 317
18 AppKit 0x00007fff88bba649 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
19 AppKit 0x00007fff88df7653 -[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 150
20 CoreMessage 0x00007fff8cfe83d6 -[NSBundle(MessageFrameworkAdditions) loadNibNamed:owner:] + 95
21 Mail 0x000000010dae9002 Mail + 36866
22 Mail 0x000000010dae8ecc Mail + 36556
23 AppKit 0x00007fff88d0b959 -[NSApplication sendAction:to:from:] + 342
24 AppKit 0x00007fff88e4136c -[NSMenuItem _corePerformAction] + 406
25 AppKit 0x00007fff88e4105a -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133
26 AppKit 0x00007fff88b2e20f -[NSMenu _internalPerformActionForItemAtIndex:] + 36
27 AppKit 0x00007fff88b2e097 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135
28 AppKit 0x00007fff88e3a165 NSSLMMenuEventHandler + 342
29 HIToolbox 0x00007fff8ed9ed1a _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1206
30 HIToolbox 0x00007fff8ed9e1e9 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 410
31 HIToolbox 0x00007fff8edb3fc9 SendEventToEventTarget + 40
32 HIToolbox 0x00007fff8edeaca9 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueE ventRef + 443
33 HIToolbox 0x00007fff8ed8fa21 SendMenuCommandWithContextAndModifiers + 59
34 HIToolbox 0x00007fff8ed8f9d3 SendMenuItemSelectedEvent + 254
35 HIToolbox 0x00007fff8ed8f85f _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 94
36 HIToolbox 0x00007fff8ed6b8bb _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 605
37 HIToolbox 0x00007fff8ed6aec8 _HandleMenuSelection2 + 565
38 AppKit 0x00007fff88cf98c6 _NSHandleCarbonMenuEvent + 245
39 AppKit 0x00007fff88c1ba9f _DPSNextEvent + 2073
40 AppKit 0x00007fff88c1adf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
41 AppKit 0x00007fff88c121a3 -[NSApplication run] + 517
42 AppKit 0x00007fff88bb6bd6 NSApplicationMain + 869
43 libdyld.dylib 0x00007fff8883b7e1 start + 0
44 ??? 0x0000000000000002 0x0 + 2
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8be9d212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff89fb6b24 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff89ffaf61 abort + 143
3 libc++abi.dylib 0x00007fff884b69eb abort_message + 257
4 libc++abi.dylib 0x00007fff884b439a default_terminate() + 28
5 libobjc.A.dylib 0x00007fff8df81873 _objc_terminate() + 91
6 libc++.1.dylib 0x00007fff8dcc68fe std::terminate() + 20
7 libobjc.A.dylib 0x00007fff8df815de objc_terminate + 9
8 libdispatch.dylib 0x00007fff8b2e60ca _dispatch_client_callout + 28
9 libdispatch.dylib 0x00007fff8b2e6041 dispatch_once_f + 50
10 com.apple.mail 0x000000010dae9fe8 0x10dae0000 + 40936
11 com.apple.mail 0x000000010dae9ea6 0x10dae0000 + 40614
12 com.apple.CoreFoundation 0x00007fff8e1148e9 -[NSSet makeObjectsPerformSelector:] + 201
13 com.apple.AppKit 0x00007fff88bdc136 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1168
14 com.apple.AppKit 0x00007fff88bbb11d loadNib + 317
15 com.apple.AppKit 0x00007fff88bba649 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
16 com.apple.AppKit 0x00007fff88df7653 -[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 150
17 com.apple.CoreMessage 0x00007fff8cfe83d6 -[NSBundle(MessageFrameworkAdditions) loadNibNamed:owner:] + 95
18 com.apple.mail 0x000000010dae9002 0x10dae0000 + 36866
19 com.apple.mail 0x000000010dae8ecc 0x10dae0000 + 36556
20 com.apple.AppKit 0x00007fff88d0b959 -[NSApplication sendAction:to:from:] + 342
21 com.apple.AppKit 0x00007fff88e4136c -[NSMenuItem _corePerformAction] + 406
22 com.apple.AppKit 0x00007fff88e4105a -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133
23 com.apple.AppKit 0x00007fff88b2e20f -[NSMenu _internalPerformActionForItemAtIndex:] + 36
24 com.apple.AppKit 0x00007fff88b2e097 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135
25 com.apple.AppKit 0x00007fff88e3a165 NSSLMMenuEventHandler + 342
26 com.apple.HIToolbox 0x00007fff8ed9ed1a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206
27 com.apple.HIToolbox 0x00007fff8ed9e1e9 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410
28 com.apple.HIToolbox 0x00007fff8edb3fc9 SendEventToEventTarget + 40
29 com.apple.HIToolbox 0x00007fff8edeaca9 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 443
30 com.apple.HIToolbox 0x00007fff8ed8fa21 SendMenuCommandWithContextAndModifiers + 59
31 com.apple.HIToolbox 0x00007fff8ed8f9d3 SendMenuItemSelectedEvent + 254
32 com.apple.HIToolbox 0x00007fff8ed8f85f FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 94
33 com.apple.HIToolbox 0x00007fff8ed6b8bb MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 605
34 com.apple.HIToolbox 0x00007fff8ed6aec8 _HandleMenuSelection2 + 565
35 com.apple.AppKit 0x00007fff88cf98c6 _NSHandleCarbonMenuEvent + 245
36 com.apple.AppKit 0x00007fff88c1ba9f _DPSNextEvent + 2073
37 com.apple.AppKit 0x00007fff88c1adf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
38 com.apple.AppKit 0x00007fff88c121a3 -[NSApplication run] + 517
39 com.apple.AppKit 0x00007fff88bb6bd6 NSApplicationMain + 869
40 libdyld.dylib 0x00007fff8883b7e1 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8be9dd16 kevent + 10
1 libdispatch.dylib 0x00007fff8b2e8dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff8b2e89ee _dispatch_mgr_thread + 54
Thread 2:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8be9b686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8be9ac42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8e0b9233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8e0be916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8e0be0e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x00007fff83b64546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
6 com.apple.Foundation 0x00007fff83bc2562 __NSThread__main__ + 1345
7 libsystem_c.dylib 0x00007fff89fb5772 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff89fa21a1 thread_start + 13
Thread 3:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8be9d0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff89fb9fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00007fff8d92eb66 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x00007fff8db51bfa JSC::BlockAllocator::blockFreeingThreadMain() + 90
4 com.apple.JavaScriptCore 0x00007fff8db6725f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x00007fff89fb5772 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff89fa21a1 thread_start + 13
Thread 4:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8be9d0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff89fb9fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00007fff8dab49d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore 0x00007fff8dab48b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore 0x00007fff8db6725f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x00007fff89fb5772 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff89fa21a1 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8be9b686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8be9ac42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8e0b9233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8e0be916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8e0be0e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x00007fff83bc77ee -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268
6 com.apple.Foundation 0x00007fff83b601aa -[NSRunLoop(NSRunLoop) run] + 74
7 com.apple.CoreMessage 0x00007fff8cf7dd57 +[_NSSocket _runIOThread] + 77
8 com.apple.Foundation 0x00007fff83bc2562 __NSThread__main__ + 1345
9 libsystem_c.dylib 0x00007fff89fb5772 _pthread_start + 327
10 libsystem_c.dylib 0x00007fff89fa21a1 thread_start + 13
Thread 6:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8be9d322 __select + 10
1 com.apple.CoreFoundation 0x00007fff8e0fdf46 __CFSocketManager + 1302
2 libsystem_c.dylib 0x00007fff89fb5772 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff89fa21a1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8be9d6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff89fb7f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff89fb7ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff89fa2191 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8be9d6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff89fb7f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff89fb7ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff89fa2191 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8be9d6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff89fb7f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff89fb7ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff89fa2191 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5211e218 rdx: 0x0000000000000000
rdi: 0x0000000000000c07 rsi: 0x0000000000000006 rbp: 0x00007fff5211e240 rsp: 0x00007fff5211e218
r8: 0x00007fff74393278 r9: 0x000000000000000d r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x00007fff5211e3a0 r13: 0x00007fb33bbe43d0 r14: 0x00007fff74394180 r15: 0x00007fff5211e280
rip: 0x00007fff8be9d212 rfl: 0x0000000000000206 cr2: 0x00007fff7438cff0
Logical CPU: 0
Binary Images:
0x10dae0000 - 0x10de7ffff com.apple.mail (6.6 - 1510) <49BBA752-FE19-381B-BD78-1394141471D5> /Applications/Mail.app/Contents/MacOS/Mail
0x10f5c8000 - 0x10f5cafff libanonymous.2.so (166) <6417EA9E-4202-31DA-A086-B58F1E92C931> /usr/lib/sasl2/libanonymous.2.so
0x10f5cf000 - 0x10f5d2fff libcrammd5.2.so (166) <866C8DD4-5086-376A-BFC7-897A40327DB4> /usr/lib/sasl2/libcrammd5.2.so
0x10f5d8000 - 0x10f5dafff apop.so (169) <2A1CAD32-5734-3D4E-868B-E773DCD192B5> /usr/lib/sasl2/apop.so
0x10f5de000 - 0x10f5f2fff dhx.so (169) <3C4D7E51-F30B-3A5B-9BB6-4426EC607E10> /usr/lib/sasl2/dhx.so
0x10fef2000 - 0x10fefbff7 digestmd5WebDAV.so (169) <D1EF0A0E-92FA-321F-9445-DD08A64C2493> /usr/lib/sasl2/digestmd5WebDAV.so
0x10ff04000 - 0x10ff0dff7 libdigestmd5.2.so (166) <F2344A08-F032-35D3-9EBB-F147D4100517> /usr/lib/sasl2/libdigestmd5.2.so
0x10ff13000 - 0x10ff18fff libgssapiv2.2.so (166) <83A21AF3-FB42-3ACC-B6ED-26B23388C4F4> /usr/lib/sasl2/libgssapiv2.2.so
0x10ff1d000 - 0x10ff1ffff login.so (166) <1F868238-FB26-3477-B31C-67DB400D6F68> /usr/lib/sasl2/login.so
0x10ff23000 - 0x10ff28fff libntlm.so (166) <82608FB8-E225-39FF-BC83-B9D3F89D7CEC> /usr/lib/sasl2/libntlm.so
0x10ff2d000 - 0x10ff34fff libotp.2.so (166) <2AE53E63-A826-3E20-9B4D-476CC712410D> /usr/lib/sasl2/libotp.2.so
0x110089000 - 0x11008bfff libplain.2.so (166) <074D7604-3435-3E01-A86B-FF102001FC5B> /usr/lib/sasl2/libplain.2.so
0x11008f000 - 0x110093fff libpps.so (169) <3C150ECF-0D94-3DBE-8AB6-7B0070700699> /usr/lib/sasl2/libpps.so
0x1103dc000 - 0x1103dffff mschapv2.so (169) <9DAC741E-6BB8-3DFA-85AD-532EB20E780B> /usr/lib/sasl2/mschapv2.so
0x1103e4000 - 0x110411fff com.apple.DirectoryService.PasswordServerFramework (10.8 - 27.1) <81194DEC-984F-3099-B537-F70394F8492C> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x110429000 - 0x11042bfff p -
Microsoft Word (2013) is Flaky When Opening Files from OneDrive (thru Windows Expolorer)
A lot of MS Word files (saved as .docx) on OneDrive do not open the first time. Word often hangs when opening. We are using Windows 7 and this happens on multiple computers. We have tried to repair/reinstall MS Office 2013 but this does
not help.
Are there any fixes that we can try?Hi,
Does this only happen to Word documents? What about other type of Office application files?
What do you mean by "do not open the first time"? Will it usually open when you try it once more?
Please first check the event logs and see if there is anything useful recorded there about this issue.
If you would like us to help analyze the logs, you can send the log file to this email account:
[email protected] and inform us here (the email subject should be the link of this thread).
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
Illustrator cs6 "this file cannot be found" problem when open file from network
I used to install the trial version of Illustrator CC on my desktop and then when the trial run out I decide to go with illustrator CS6 instead, So I decide to buy &
install Illustrator CS6 on our desktop and everything seem to be fine except
the problem is our .ai file is located on the network shared drive of the design team,
When we try to open the file from the network drive with illustrator CS6, it said "This file cannot be found"
- we try to copy the file from network drive to our desktop and file can open without problem
- if we directly double click the file from the network drive to launch the illustrator CS6 with that file. It's also fine, no problem at all.
- but if we open the illustrator CS6 first and try open.. and then browse to that file on network, then "This file cannot be found" happen again.
- Illustrator CS6 have no problem open file in the local harddisk.
- Illustrator CC never have this problem open file in our network drive, try reinstall the Illustrator CC trial again and it can open without problem
- I try using Adobe CC Cleaner tool to remove everything before reinstall the Illustrator CS6, still no luck.
- Try remove the Adobe relate folder in user/user/Appdata and then reinstall, still no luck
- Try right click and open with --> Illustrator CS6 , yes if we double click the file directly it's ok, but as mentioned if we open illustrator first then browse for the file, the problem happen.
Did I miss anything to fix it ?the same thing happend to me,
in my office the same folder with hebrew name, I can open files
on my laptop the same folder with hebrew name, I cannot open files.
I know its about the folder because when I put the files in a different folder, it open them.
how can I fix it without changing the names of my entire work folders?
there must be a different between my two computers.
thanks for your help -
Office applications crash when opening files from network
Using Office 365 32-bit on Win7 Pro PC. When I try to open a file from a network drive, Word, Excel and Powerpoint (that's all I've tried thus far) crash and restart. I can open the same file from local without issue. Using the FixIt tool
removes everything and then I have to go through an entire reinstall and hoping I can avoid that time sink. Adobe Add-ins disabled. Safe mode did not solve this for any of the applications.
Thanks in advance for any help you can offer.Hi,
Please check the event logs after the issue occurs:
Press Win + R, type "eventvwr" in the blank box, press Enter.
Browse to Windows Logs -> Application, find the related errors, we can find useful information to determine the root cause.
You can also send the logs to us to help analyze the issue. To protect your personal information, please send it to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
Lion Preview and Textedit very slow when opening files from Leopard Server
My small office (about 10 users) recently upgraded our iMac's, Mac Mini's, and Macbook Pro's. We are experiencing a big problem with Preview opening super slow (1-2 minutes) when trying to open JPG's, PDF's, etc from our 10.5.8 Leopard Server. We have deleted numerous plist files related to Preview, completely deleted Preview.app from one iMac and reinstalled it via Pacifist and still no change in performance. One of the new iMac's does open much faster than the others, but we cannot figure out why this one machine works well and the others don't.
All machines are showing the below error (dozens of times) in Console when trying to open files directly from the server...
sandboxd: ([###]) Preview(###) deny system-fsctl
We have searched the internet for a solution but have not come up with anything that works. This problem exists with Textedit as well. We did try opening a file from one Lion machine to the other and it opened very fast. We also can open files very quickly from older 10.4.11 Tiger machines directly from the server. So the best we can determine right now is Lion and Leopard Server are not playing nicely together.
Any help would be greatly appreciated.
I have pasted (one of) the console log files below for reference.
Preview(3364) deny system-fsctl
Process: Preview [3364]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Load Address: 0x102c9a000
Identifier: Preview
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [114]
Date/Time: 2012-04-24 13:28:40.470 -0700
OS Version: Mac OS X 10.7.3 (11D50d)
Report Version: 7
Backtrace:
0 libsystem_kernel.dylib 0x00007fff922a0516 fsctl + 10
1 AppleShareClientCore 0x0000000105629f4a afp_getMountURL + 112
2 afp 0x0000000104e7fe03 AFP_GetMountInfo + 161
3 NetFS 0x00007fff8a17c295 NetFSGetMountInfo + 147
4 NetFS 0x00007fff8a17e08f GetCompleteMountURL + 68
5 CoreServicesInternal 0x00007fff86ef1e51 _ZL29addVolumeInfoForURLToBookmarkPK13__CFAllocatorR19BookmarkMutableDataPK7__C FURLmjPK9__CFArrayPP9__CFError + 1535
6 CoreServicesInternal 0x00007fff86ef12fb _ZL28createBookmarkWithURLAtDepthPK13__CFAllocatorPK7__CFURLmS4_PK9__CFArrayR19 BookmarkMutableDatajbPP9__CFError + 3230
7 CoreServicesInternal 0x00007fff86ef2443 _CFURLCreateBookmarkData + 1309
8 CoreFoundation 0x00007fff8d1e3219 -[NSURL bookmarkDataWithOptions:includingResourceValuesForKeys:relativeToURL:error:] + 105
9 Foundation 0x00007fff91b72fbf -[NSURL(NSURL) encodeWithCoder:] + 239
10 Foundation 0x00007fff91b2e4ed _encodeObject + 1120
11 Preview 0x0000000102cdfb4d
12 AppKit 0x00007fff90975f0b -[NSWindow encodeRestorableStateWithCoder:] + 316
13 AppKit 0x00007fff90974a00 -[NSPersistentUIRecord generateArchive:] + 177
14 AppKit 0x00007fff90975937 recursivelyEncodeInvalidPersistentState + 525
15 AppKit 0x00007fff90973ccc -[NSPersistentUIManager flushAllChangesOptionallyWaitingUntilDone:updatingSnapshots:] + 1128
16 AppKit 0x00007fff90973836 -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 182
17 AppKit 0x00007fff90973714 __-[NSPersistentUIManager acquireDirtyState]_block_invoke_1 + 53
18 libdispatch.dylib 0x00007fff8a79b2b6 _dispatch_source_invoke + 635
19 libdispatch.dylib 0x00007fff8a797f77 _dispatch_queue_invoke + 71
20 libdispatch.dylib 0x00007fff8a7986f7 _dispatch_main_queue_callback_4CF + 257
21 CoreFoundation 0x00007fff8d0da06c __CFRunLoopRun + 1724
22 CoreFoundation 0x00007fff8d0d9676 CFRunLoopRunSpecific + 230
23 HIToolbox 0x00007fff86aa731f RunCurrentEventLoopInMode + 277
24 HIToolbox 0x00007fff86aae5c9 ReceiveNextEventCommon + 355
25 HIToolbox 0x00007fff86aae456 BlockUntilNextEventMatchingListInMode + 62
26 AppKit 0x00007fff90918f5d _DPSNextEvent + 659
27 AppKit 0x00007fff90918861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
28 AppKit 0x00007fff9091519d -[NSApplication run] + 470
29 AppKit 0x00007fff90b93b88 NSApplicationMain + 867
30 Preview 0x0000000102c9bdb4
Binary Images:
0x102c9a000 - 0x102e7efef com.apple.Preview (5.5.1 - 719.16) <EE12E506-F88C-319F-A2B4-5EF997884F0C> /Applications/Preview.app/Contents/MacOS/Preview
0x104e7f000 - 0x104e86fff com.apple.URLMount.AFPPlugin (4.0 - 4.0) <91C71C5D-562D-37C4-9131-6E6F086288DE> /System/Library/Filesystems/NetFSPlugins/afp.bundle/Contents/MacOS/afp
0x105618000 - 0x105664ff7 com.apple.AppleShareClientCore (2.5 - 2.5) <CC62F28C-398E-35E2-B2C0-B85A02E57247> /System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleShare ClientCore
0x7fff86aa5000 - 0x7fff86dcfff7 com.apple.HIToolbox (1.8 - ???) <D6A0D513-4893-35B4-9FFE-865FF419F2C2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff86eec000 - 0x7fff86f17ff7 com.apple.CoreServicesInternal (113.12 - 113.12) <C37DAC1A-35D2-30EC-9112-5EEECED5C461> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff8a17a000 - 0x7fff8a181fff com.apple.NetFS (4.0 - 4.0) <433EEE54-E383-3505-9154-45B909FD3AF0> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8a795000 - 0x7fff8a7a3fff libdispatch.dylib (187.7.0 - compatibility 1.0.0) <712AAEAC-AD90-37F7-B71F-293FF8AE8723> /usr/lib/system/libdispatch.dylib
0x7fff8d0a1000 - 0x7fff8d275fff com.apple.CoreFoundation (6.7.1 - 635.19) <57B77925-9065-38C9-A05B-02F4F9ED007C> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff90910000 - 0x7fff91514fff com.apple.AppKit (6.7.3 - 1138.32) <A9EB81C6-C519-3F29-89F1-42C3E8930281> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff91ae2000 - 0x7fff91dfbff7 com.apple.Foundation (6.7.1 - 833.24) <6D4E6F93-64EF-3D41-AE80-2BB10E2E6323> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff92289000 - 0x7fff922a9fff libsystem_kernel.dylib (1699.24.8 - compatibility 1.0.0) <C56819BB-3779-3726-B610-4CF7B3ABB6F9> /usr/lib/system/libsystem_kernel.dylib"Enable Related Files" isn't the fix for this issue. It's slightly different - I wanted to still load related files, but only the ones local to the file I was editing.
The fix was to use DW's Resolve To IP Address feature. It required adding a registry value - it fixed the issue straight away
This Adobe support doc helped: http://kb2.adobe.com/cps/887/cpsid_88742.html -
Photoshop CS4 error since Mavericks when open file from Server: "file is empty"
Since I upgraded to Mavericks I can't open files directly from a Server (smb://..), it says "file is empty". When I copy the PSD file to my local drive I can open it though. I tried already to remove the server and reconnect. I'm using the CS4. Any idea how to fix that?
My solution from another thread:-
Hello - I recently upgraded to Mavericks and have experienced a number of problems, one of which matches yours, and after some experimentation found a solution.
Like you, whenever I tried to open a file held on the server in any Adobe software, I would get an error that the file is empty. However, if I copied the file to my desktop, it would open without issue. i then noticed that the server name, which has a space in it, had %20 instead of a space, which drew me to the conclusion that Mavericks was reading the server incorrectly. I ejected the mounted server icons, and then click 'Go', 'Connect to Server', and reconnected. The server reconnected (and this time that space was restored) and I could open all of my files without issue.
Hope this helps -
Why does Illustrator CC crash when opening files from Windows 7 64x file manager?
This does not happen with any of my ogher CC applications; and the files open just fine when opening from directly within Illustrator. It doesn't matter if it is an AI, EPS, or PDF file. The program just crashes. What I thought was a glitch a few months ago, seems to keep happening, and despite at least one (1) update, it still isn't fixed.
Am I the only one having this problem? Thankfully, Illustrator is about the least used of my programs so I'm not ready to pull out my hair just yet.UPDATE:
I have since updated all of my CC applications to 2014, and this issue has ceased. I am marking this issue as answered, but it is not truly resolved. -
Win32 exception error when opening file from RH6 in RH7
I received the following error when opening a help file
(.xpj) that was developed in RoboHelp 6 in RoboHelp 7:
An unhandled win32 exception error occurred in RoboHTML.exe
[4692].
This occurred after receiving the notice to upgrade the
project since it was created in an older version. After selecting
Upgrade, I received a runtime error message prompt. After clicking
OK, I received the message above.
Does anyone know how to resolve this issue so that I can open
the project without any problems in RH 7?Thanks a lot for replying.
waldemar.hersacher wrote:
I have Acrobat Reader 5.1 at home and 6 at work and both work fine with the LV 7.1.1 bookshelf and help file.
Yep, I just uninstalled Adobe Reader 7.0 and installed version 6.0.1. The links now work perfectly, so evidently this is a problem with Adobe Reader 7.0. I'd still like to solve the problem, though, as I really like version 7.0. (Something has finally been done about the program's lengthy start-up time!)
You can reach the PDF-Files also by using Help>>Search the LabVIEW Bookshelf. Does this link work for you?
It works perfectly.
javascript:AcrobatLink('../manuals/lvuser.pdf');
This is a call to a java script function located in pdf.js.
Other reasons:
The Active-X control of Reader 7 has a bug.
Your Internet security settings will not allow this operation. The Active-X will be loaded but will have no access to the file and yo get a wrong error message.
Fair enough. If that is indeed the case, which Internet security setting should I try changing? I haven't done anything unusual to any of those settings. And where is pdf.js located? I tried searching for it but could not find it.
Your advice is greatly apreciated. -
Photoshop CC locking up saying "Reading Camera Raw Format" when opening file from Lightroom
When I open a file from Lightroom, CC opens and asks about sending data to Adobe, and no matter what answer you give the program locks up at the "Reading Camera Raw Format" prompt.
What files from which camera do you use? Where are they stored? What system? Are Lightroom and Photoshop properly updated and use the same RAW settings? Provide more info.
Mylenium
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