Multiple users using One account and issue making calls to 1-800-###...

We have 15 volunteers who are using One account we set up for them. They login at the same time and need to make 1-800 calls (same number) concurrently. Right now, when you start pressing 800 all of sudden the display goes blank (cx300) and can't even finish
entering the number. We have Lync 2010 and 2013 running together and most services moved to Lync 2013. Before we introduced Lync 2013 we did have this problem, but only intermittently. Now with Lync2013 it is consistent issue.
What settings do I change?
Do I need to create more accounts and assign Lync #s respectively?

Hi,
Would you please tell us what did you do with this scenario?
Please check if there is any error message from Mediation Server and FE Server when the issue happen.
Check if it is a performance issue, you can test to login the same Lync account with two users, make call concurrently. If it works work, it may be a performance issue.
The best way is to create more account and assign to these users.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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