Muse (Re-)Installation/Updating Issues

Hi all,
     I have been experiencing trouble in (re)installing Adobe Muse. I had Muse prior to the release of Adobe CC, and potentially during the beta. Around the time CC was released, a screen would appear on the launch of Muse stating that there was an update available (this message was not from CC or AAM, it seemed local to the program). When I would attempt to update through it, Muse and the associated 'popup' would crash, when the progress bar was approximately halfway finished; no error message showed prior to crash. Upon relaunching Muse, the same "update available" popup would show (I believe the update at the time was for parallax scrolling. I also may have been behind more than one version).
     This was all fine as I had no need for parallax scrolling at the time, and could simply say I didn’t wish to update at the time, allowing me to use the current version. After doing this for some time, I began to get annoyed at the need to dismiss the message every time I tried to use the program (along with not being able to find anything on Adobe’s forums adressing the issue). I decided to try and uninstall and reinstall the program, hoping this would help (by this point I had a CC subscription), however upon attempted reinstallation (through the CC desktop program), while the installation seemingly ran fine (it went at a normal rate to, I think, 57%, at which point it would finish the rest exceedingly quickly. This was reproducable, and still is, so if further information is needed on that, I can just run it again) and the CC desktop program states that Muse is installed. However, when looking at my installed programs list (through the control panel) it shows Adobe Muse as installed, but as taking up 0 bytes of data, and when looking through program files (standard and x86), I can find no evidence of folders or files pertaining to Muse (I retried uninstalling/reinstalling multiple times, but to no avail, along with things such as clearing the registry of old entries, rebooting the machine, making sure the firewall and anti-virus programs I have were not somehow blocking CC, so on and so forth. I have been able to install other programs from CC, and it is not a licensing issue as I am able to install Adobe Muse on another computer of mine (which did not have it installed prior) through the CC desktop program).
     Please keep in mind that my memory of all these events are not perfect, and this is just an attempt of mine to best recall what happened, given that most of this occured a while back and I simply haven't had the chance to post here until recently. My computer is an HP Pavilion running Windows 7 Ultimate, with 3rd gen i7 cores, and an NVIDIA Geforce GT 650M graphics card. Any and all thoughts appreciated, and I can supply more details regarding my computer or procedure upon request.
Many thanks for your time, suggestions, and efforts,
-Zachary Weiss

Hi,
You can install the latest version of adobe air from https://get.adobe.com/air/
Regards,
Aish

Similar Messages

  • AW: [Acrobat Installation & Update Issues] AW: [Acrobat Installation & Update Issues] Update von Acrobat 8.0 auf 8.3

    hello
    I say again that I have acquired the Acrobat 8.0 version honestly. I ordered this version even if a handler is Germany. This handler was registered on the website at Adobe as a handler. If you do not believe me, I'm looking for stuff from my archive. But this time I would like to have then paid by you. Again, it is known that the version 8 Without the update 8.3, constantly has errors. I used to simply confirmed the update button. Today there is no longer this site. You are obliged to provide me with the update. Or give me a free replacement to the next higher version. Please give me a link to a zip file that contains a setup file.
    Best Regards
    Werner
    Hallo
    Ich sage nochmals, dass ich die Acrobat 8.0 Version ehrlich erworben habe. Ich habe diese Version auch bei einem Handler ist Deutschland bestellt. Dieser Handler war auch auf der Webseite bei Adobe als Handler registriert. Wenn Sie mir nicht glauben, werde ich die Sachen aus meinem Archiv suchen. Diese Zeit möchte ich aber dann von Ihnen bezahlt haben. Nochmals, es ist bekannt, das die Version 8. Ohne das Update 8.3, ständig Fehler hat. Ich habe früher einfach das Update Button bestätigt. Heute gibt es diese Seite nicht mehr. Sie sind dazu verpflichtet, mir das Update zu liefern. Oder liefern Sie mir kostenlosen Ersatz auf die nächste Höhere Version. Bitte, Sie mir einen Link mit einer Zip-Datei, die eine Setup Datei beinhaltet.
    Best Regards
    Werner
    Mobil:   +41 (0) 79 559 83 21
    Skype:<skype:werner6331?call> Werner Göbel<skype:werner6331?call> (werner6331)
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    Von: Rave
    Gesendet: Donnerstag, 28. August 2014 22:50
    An: Werner Göbel
    Betreff:  AW:  Update von Acrobat 8.0 auf 8.3
    AW:  Update von Acrobat 8.0 auf 8.3
    created by Rave<https://forums.adobe.com/people/Rave> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6682731#6682731>
    < This thread has been answered a duplicate of Update von Acrobat 8.0 auf 8.3<https://forums.adobe.com/thread/1558776> >
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    Warum Sie antworten nicht auf meine Frage??
    Wie muss ich Instaliren??
    Beste Grüße
    Werner Göbel
    Mobil:     +41 (0) 79 559 83 21
    Skype:<skype:werner6331?call>  Werner Göbel<skype:werner6331?call> (werner6331)
    IGH Holding AG
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    Von: Bill@VT
    Gesendet: Sonntag, 31. August 2014 22:09
    An: Werner Göbel
    Betreff:  AW:  AW:  Update von Acrobat 8.0 auf 8.3
    AW:  AW:  Update von Acrobat 8.0 auf 8.3
    created by Bill@VT<https://forums.adobe.com/people/Bill%40VT> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6689459#6689459>

  • AW: [Acrobat Installation & Update Issues] Update von Acrobat 8.0 auf 8.3

    Hallo
    Sehen Sie in der Anlage.
    Alles ist original.
    Ich möchte jetzt eine kostenlose Fehlerbeseitigung.
    Oder geben Sie mir eine kostenloses Update.
    Ich habe ein Anrecht darauf.
    Beste Grüße
    Werner Göbel
    Mobil:     +41 (0) 79 559 83 21
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    Von: Bill@VT
    Gesendet: Mittwoch, 27. August 2014 16:16
    An: Werner Göbel
    Betreff:  Update von Acrobat 8.0 auf 8.3
    Update von Acrobat 8.0 auf 8.3
    created by Bill@VT<https://forums.adobe.com/people/Bill%40VT> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6678331#6678331>
    How did you purchase? AA8 has not been available for almost 8 yrs or so. The only current version available from Adobe is 11 and you can not upgrade from 7 to 11, but have to buy the full product.
    Updates also require the use of the S/N of the qualifying product (AA7 in your case) to be able to use the newer product. So at this point, it is unclear what you actually have.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6678331#6678331
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    < This thread has been answered a duplicate of Update von Acrobat 8.0 auf 8.3 >

  • WG: [Acrobat Installation & Update Issues] Update von Acrobat 8.0 auf 8.3

    Hallo
    Ich bin ein korrekter Mensch.
    Sie sehen in der Anlage, dieser Mail, das ich das Produkt ehrlich gekauft habe.
    Ich verwende nur original Software.
    Die Acrobat Version 8.0, war immer sehr gut für mich.
    Diese Version reichte für mich vollkommen aus.
    Ich hatte einen Computerabsturz und musste Acrobat auch neu installieren.
    Die Acrobat Version 8.0, ohne Update, stürzt immer ab.
    Das können Sie auch im Internet lesen.
    Jeder weiß das, dass Acrobat Version 8.0, ohne Update abstürzt.
    Es gibt aber dies Update nicht mehr zum Download.
    Ich erwarte jetzt von Adobe, kostenlose Abhilfe.
    Ich möchte jetzt eine kostenlose Fehlerbeseitigung.
    Oder geben Sie mir ein kostenloses Update auf die neue Version.
    Ich habe ein Anrecht darauf, dass Sie mir kostenlosen Ersatz liefern.
    Beste Grüße
    Werner Göbel
    Mobil:     +41 (0) 79 559 83 21
    Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Der Inhalt dieser E-Mail ist ausschließlich für den bezeichneten Adressaten bestimmt. Bitte beachten Sie in diesem Fall, dass jede Form der Kenntnisnahme, Veröffentlichung, Vervielfältigung oder Weitergabe des Inhalts dieser E-Mail UNZULÄSSIG ist. Wenn Sie nicht der richtige Adressat bzw. sein Vertreter sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Vielen Dank. Der Versender übernimmt keine Haftung für die Richtigkeit oder Vollständigkeit der Meldung. Eventuell entstandene Schäden die aus den Inhalten dieser Meldung resultieren werden vom Versender nicht übernommen.
    This e-mail may contain confidential and/or privileged information. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient (or have received this e-mail in error), any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is strictly PROHIBITED and may be unlawful. If you have received this transmission in error, please inform the sender immediately by e-mail at the above address and destroy this e-mail. Thank you.
    The sender does not accept liability for any errors or omissions in the contents of this message, which may arise as a result of e-mail transmission.
    Von: Bill@VT
    Gesendet: Mittwoch, 27. August 2014 16:16
    An: Werner Göbel
    Betreff:  Update von Acrobat 8.0 auf 8.3
    Update von Acrobat 8.0 auf 8.3
    created by Bill@VT<https://forums.adobe.com/people/Bill%40VT> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6678331#6678331>
    How did you purchase? AA8 has not been available for almost 8 yrs or so. The only current version available from Adobe is 11 and you can not upgrade from 7 to 11, but have to buy the full product.
    Updates also require the use of the S/N of the qualifying product (AA7 in your case) to be able to use the newer product. So at this point, it is unclear what you actually have.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6678331#6678331
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    I was not trying to imply that you improperly purchased the product, but that the source may have been a rip off and that could be the problem. From what I can see, it appears that you were able to install Acrobat, but can not do the updates. In that case, try the updates from the ftp site. I will have to come back with the address that I do not have on this machine. The html updates are no longer available for some reason, but the ftp site contains all the updates. You do have to install the updates in order in general, though you only have to reboot after the last update. I will change computers and find the ftp link to provide you.
    The ftp site is: ftp://ftp.adobe.com/pub/adobe/acrobat/.

  • WG: [Acrobat Installation & Update Issues] WG: [Acrobat Installation & Update Issues] Update von Acrobat 8.0 auf 8.3

    Mein Guter Freund.
    Ich brauche nur eine Datei mit einem Vollen Update.
    Ich möchte das Update mit einer EXE starten können..
    Beste Grüße
    Werner Göbel
    Mobil:     +41 (0) 79 559 83 21
    Skype:<skype:werner6331?call>  Werner Göbel<skype:werner6331?call> (werner6331)
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    This e-mail may contain confidential and/or privileged information. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient (or have received this e-mail in error), any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is strictly PROHIBITED and may be unlawful. If you have received this transmission in error, please inform the sender immediately by e-mail at the above address and destroy this e-mail. Thank you.
    The sender does not accept liability for any errors or omissions in the contents of this message, which may arise as a result of e-mail transmission.
    Von: Bill@VT
    Gesendet: Donnerstag, 28. August 2014 17:15
    An: Werner Göbel
    Betreff:  WG:  Update von Acrobat 8.0 auf 8.3
    WG:  Update von Acrobat 8.0 auf 8.3
    created by Bill@VT<https://forums.adobe.com/people/Bill%40VT> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6681580#6681580>
    I was not trying to imply that you improperly purchased the product, but that the source may have been a rip off and that could be the problem. From what I can see, it appears that you were able to install Acrobat, but can not do the updates. In that case, try the updates from the ftp site. I will have to come back with the address that I do not have on this machine. The html updates are no longer available for some reason, but the ftp site contains all the updates. You do have to install the updates in order in general, though you only have to reboot after the last update. I will change computers and find the ftp link to provide you.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6681580#6681580
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    Warum Sie antworten nicht auf meine Frage??
    Wie muss ich Instaliren??
    Beste Grüße
    Werner Göbel
    Mobil:     +41 (0) 79 559 83 21
    Skype:<skype:werner6331?call>  Werner Göbel<skype:werner6331?call> (werner6331)
    IGH Holding AG
    Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Der Inhalt dieser E-Mail ist ausschließlich für den bezeichneten Adressaten bestimmt. Bitte beachten Sie in diesem Fall, dass jede Form der Kenntnisnahme, Veröffentlichung, Vervielfältigung oder Weitergabe des Inhalts dieser E-Mail UNZULÄSSIG ist. Wenn Sie nicht der richtige Adressat bzw. sein Vertreter sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Vielen Dank. Der Versender übernimmt keine Haftung für die Richtigkeit oder Vollständigkeit der Meldung. Eventuell entstandene Schäden die aus den Inhalten dieser Meldung resultieren werden vom Versender nicht übernommen.
    This e-mail may contain confidential and/or privileged information. Access to this e-mail by anyone else is unauthorized. If you are not the intended recipient (or have received this e-mail in error), any form of disclosure, reproduction, distribution or any action taken or refrained from in reliance on it, is strictly PROHIBITED and may be unlawful. If you have received this transmission in error, please inform the sender immediately by e-mail at the above address and destroy this e-mail. Thank you.
    The sender does not accept liability for any errors or omissions in the contents of this message, which may arise as a result of e-mail transmission.
    Von: Bill@VT
    Gesendet: Sonntag, 31. August 2014 22:09
    An: Werner Göbel
    Betreff:  AW:  AW:  Update von Acrobat 8.0 auf 8.3
    AW:  AW:  Update von Acrobat 8.0 auf 8.3
    created by Bill@VT<https://forums.adobe.com/people/Bill%40VT> in Acrobat Installation & Update Issues - View the full discussion<https://forums.adobe.com/message/6689459#6689459>

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    intego is now on newtbarrier x5, but they say x4 is fully compatible with Tiger???
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  • Unable to Resolve Windows Update Issue in Windows 8.1

    Hello,
    I recently, as far back as 1 month ago, began experiencing issues with the update service under the Windows 8.1 OS platform.
    I found that I was having to repeatedly run the Windows Update Troubleshooting Tool. This appeared to fix the issue with each run of the tool, but eventually I'd have the same problem receiving updates again. My problem is as follows:
    1. Windows Update service hangs during register analysis.
    2. Unable to reset (stop or restart) wuauserv. 
    3. Unable to reset (stop or restart) Cryptserv.
    4. Unable to reset (stop or restart) BITS.
    5. Unit recently, was unable to connect to internet from Desktop GUI, but was able to connect using Metro GUI.
    I'm not sure is there was a recent update that caused this issue, but I can no longer download updates for my system, nor can I successfully run the Windows Update Fixit tool.

    Hi,
    Let's confirm these situations:
    Now your desktop Internet Explorer can't connect Internet.
    You receiving the same updates again and again.
    If I am right, please check that update's installation status from update history.
    Then refer to this article to troubleshoot:
    http://social.technet.microsoft.com/Forums/en-US/c842b997-42a4-41fb-9992-b58d65d068d9/forum-faq-common-steps-to-start-troubleshooting-windows-update-issues?forum=w8itprogeneral
    Karen Hu
    TechNet Community Support

  • Have the Adobe Muse CC (2014) licensing issues been resolved?

    Have the Adobe Muse CC (2014) licensing issues been resolved?
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    Kind Regards,
    wrgould
    PS: Please reference this forum discussion - Muse CC 2014 wants Serial Number, though i pay monthly for muse

    A screenshot of the error when a site is opened. I've reinstalled, restarted.. etc. Thanks! J

  • [Forum FAQ] Common steps to start troubleshooting Windows Update issues

    In this article, we provide you some common steps to quickly narrow down Windows Update issues. Before you post your question, you can follow the steps below to see whether
    the issue can be identified and resolved. If not, please post it in Windows 8/8.1 Forum with the analyzed details.
    Scenario 1: New updates can’t be checked.
    Make sure your internet connection works fine.
    Make sure you could connect to Windows Update Server or Microsoft Update.
    For more information about how to troubleshoot problems connecting to Windows Update or to Microsoft Update,
    visit the following Microsoft Web site:
    http://support.microsoft.com/kb/818018
    Scenario 2: Windows Update can’t be installed or configured.
    Suggestion 1: Run the
    Windows Update Troubleshooter
    Press
    WINDOWS + X combination key to open the Control Panel;
    Change its view by “Category”;
    Click
    Find and fix problems;
    Under
    System and Security entry, click Fix problems with Windows Update.
    Follow the instruction to complete it.
    Suggestion 2:
    Make sure the following services could startup automatically
    Press WINDOWS + R combination key, type “services.msc”, press
    Enter;
    Find out the following services and the dependent services:
    Windows Update
    Background Intelligent Transfer Service
    Windows Modules Installer
    Double click every service, on General tab, set its Startup type as “Automatic”;
    Click Apply and OK button.
    Note: If these services miss or damage, you need to use Windows 8/8.1 installation media restore them.
    Suggestion 3:
    Delete the Windows Update cache
    Press
    WINDOWS + R combination key, type “services.msc”, press
    Enter;
    Find out the
    Windows Update service, right click and stop it;
    Located to
    C:\Windows\SoftwareDistribution;
    Delete the whole
    SoftwareDistribution folder.
    Suggestion 4:
    Reset the Windows Update component
    For more information about how to
    reset the Windows update component,
    visit the following Microsoft Web site:
    http://support.microsoft.com/kb/971058
    Suggestion 5:
    Install the Windows Update in a
    Clean Boot state
    For more information about How to perform a clean boot in Windows,
    visit the following Microsoft Web site:
    http://support.microsoft.com/kb/929135
    Suggestion 6:
    Reset, refresh or restore your PC, and then try to Windows Update
    http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc
    Scenario 3: You might still be repeatedly offered the same update.
    You need to check its installation status and decide if it should be installed again.
    For more
    information about Windows Update or Microsoft Update repeatedly offers the same update,
    visit the following Microsoft Web site:
    http://support.microsoft.com/kb/910339
    Here are the solutions for some common Windows Update error codes or corresponding issues:
    1. .NET Framework update installation error: "0x80070643" or "0x643"
    http://support.microsoft.com/kb/976982
    2. Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates
    http://support.microsoft.com/kb/956702/en-us
    3. Error 0x80070005 in Windows Update when you try to install updates
    http://support.microsoft.com/kb/968003/en-us
    4. Error message 80246008
    http://support.microsoft.com/kb/971058
    5. Error message 80070003
    Stop Windows Update service, rename SoftwareDistribution and catroot2 folder, then restart Windows Update service.
    6. Error message 0x80072f8f
    Check and correct PC’s Time and Date. 
    7. Automatic Windows update settings is gray out.
    Please locate to the below registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU.
    Add Value name: NoAutoUpdate
    Value data: 0 or 1
    0: Automatic Updates is enabled (default).
    1: Automatic Updates is disabled.
    Windows Store app update general troubleshooting steps
    If you're unable to open the Store, try running the
    Apps troubleshooter
    If you can’t find the app update. Please consider these scenario:
    Confirm if you set the proxy which affect the Windows store update.
    For more information about using authenticated proxy servers together with Windows
    8, visit the following Microsoft Web site:
    http://support.microsoft.com/kb/2778122
    Confirm the app is available in your current region;
    Make sure “Automatically update my apps” is set to Yes;
    Make sure the latest updates are installed on your PC and that your antivirus program isn't preventing the app from running.
    Make sure the app isn't blocked by Windows Firewall
    Sync your app licenses.
    Try to clear
    the Windows store cache on your PC:
    Press
    WINDOWS + R combination key, type “wsreset”, press
    Enter;
    Try to install the update again.
    Applies to: Windows 8 and Windows 8.1
    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

    NEW
    ADK download link is unavailable
    https://dev.windows.com/en-US/featured/hardware/windows-10-hardware-preview-tools
    Working one here at the bottom of the page

  • OS X Installer Update

    I bought my Wallstreet off EBay. Very happy with it. It came with 10.1.5 including the disks for 10.0 and 10.1 and a disk with .dmg files for security updates, installer updater and 10.1.5
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    Suggestions?
    Wallstreet G3 233 MHZ   Mac OS X (10.1.x)   80 GB HDD, 288 MB RAM

    The classic issue? Do you mean the startup disk problem? Kinda. It works sometimes, and sometimes is freezes. Takes patience. It won't work with extensions off, and it won't work immediately after a forced restart. So, yeah, sorta.

  • I am having an installation failure issue with my itunes 11 software.  File is corrupted and i don't know what to do.  I've un-install and re-installed the software three times and continue to get the same error message.  It states that "This copy of ITun

    I am having an installation failure issue with my itunes 11 software.  File is corrupted and i don't know what to do.  I've un-install and re-installed the software three times and continue to get the same error message.  It states that "This copy of ITunes is corrupted or is not installed correctly.  Please reinstall Itunes"
    iMac, iOS 6

    HI,
    If your old version of iTunes is still working - then I sugest you stick with that.
    iTunes 11 is a lousy update - It will not retain your playlists, you can't find and delete duplicates... and a whole arry of oyher issues. (have a look around this forum to see how many issues IT11 gives people)
    Just a friendly advise and warning :-)

  • Can't install installer update

    hi everyone, my beige g3 died, so i got another off ebay, it arrived in a shocking condition. however with a new pram battery,new 40gb hd in 3 partitions, memory at 416mb, 9.2.2. on 2nd partition, 10.1 on 1st partition, its humming along except i cannot install the installer update in order to do further updates, the disk is greyed out. i did have it on once but had to do a clean install on 1st partition. i have a retail copy of tiger and have tried to install from 9.2 with xpostfacto but it won't have it, tried several versions, there is a ! next to the install disk and sometimes on all the partitions don't know what this means....

    thanks for the replies, its funny isn't it how one can do something then next time you can't. i installed 10 on 1st 5.5 gb partition, 9.2 on next. took it up to 10.1.5 but had start up issues so did a clean install on 1st partition, and am now stuck in 10.1 because i need installer update to continue. so stuck!! also i want to get rid of all that and put panther or tiger on, now i'm caught with no dvd drive so i took apart my lacie ext. and put that one in and it works fine but i can't boot from it. i am now surrounded by dismantled things drives hard drives a spare imac for fire wire but you can't target disk the beige to the imac. i have a beautiful g5 imac sitting downstairs will some one explain why i have bought another beige?

  • Fail to install/update issue

    Hi, I'm a Japanese member here, but no one seems to be around in jp forum for months, so I decided to post here to get some advices.
    I'm having some issues installing/updating flash to latest version.
    <My PC setup>
    Win XP Pro  SP3(up to date) 32-bit
    Flash
    IE8: 11.9.900.170
    Firefox: 11.9.900.170
    (brouser: both latest version)
    <issue>
    I fail to install after installer completes to download the package with an error message saying
    "general installation error" in japanese
    (Sorry don't know how it's written in english version though) in both IE and firefox.
    It seems that my xp refuses/stops to extract and install by some reason, and feels like it's due to some OS error. 
    I've serched for the deatil information about "general installation error" but have not found any clue yet.
    I've done this job as admin, tried it with safe mode, or with all programs disabled, but the issue persists, no luck.
    I've also defragged my hdd, checked hardware stuff and malware, but nothing wrong, My pc seems to be working fine except for this installation issue. 
    I'm recently having same types of issue installing some other applications too, so that I checked error logs on my xp, but no log related found.
    Is there any information about this "general installation error" thing?
    I've thought about Windows Installer error issue that might be causing this, so I've reinstalled and updated my installer files from 3.1 to 4.5 to see any improvement, but still no luck.
    Windows Installer 3.1 to 4.5
    updating
    msiexec.exe
    msihnd.dll
    So, I uninstalled all my previous Flash and tried to reinstall all from fresh,  but failed as expected.
    I now have no flash installed, that it's really big trouble now. Some part of sys. files or registry keys may be corrupting, but I'm not any expert for such, so can anyone sort this out for me?
    I really want to avoid reinstalling xp, willing to provide more information if needed.
    Any advice appreciated.
    Regards
    Satoru

    Hi, Pat
    Thanks for pointing me out some basics and for all the informations,while you are tired  late at night.
    I've always wanted  to know where the log file for Flash is saved, and should've serched in this forum etc more carefully before posting any questions here.
    (The " log " I wrote in the first post I saw was a log for application in Event Viewer to see any error for windows installer related, not for Flash itself, sorry for not making it clear)
    Due to my work, I only have limited time to do this everyday, and didn't know the actual name for it, that I only serched for "Adobe" folders inside my PC to find log file, never thought about "Macromed" though.
    Sorry everyone, my being such a noob.
    Anyway, I've looked into log, and tried to understand it, by doing install > uninstall over and over again to recognize the behavior, to determine whitch info, is for IE or Firefox before posting,
    so that I could understand more clearly when recieving any information from you and for my future knowledge.
    But another issue occured during this reserch.
    I couldn't uninstall Plug-in for Firefox(after my first offline installation) even if I used "Add and Remove Programs" for XP. and uninstaller(12.0.0.38) doesn't even run at all.
    (Active-X for IE was succesfully removed by A&R Programs, and this uninstaller might  only work  for IE Active-X though, but no idea)
    So I tried to uninstall it from A&R Programs again by overwriting plug-in(installing same plug-in again by offline installation) but still fails.
    I did reboot every time I tried to remove it, but still located in Macromed\Flash folder and plug-in does disappears from the list of A&R Programs everytime I tried to remove it.
    I've serched for informations about this issue on internet with limited time I had, but have no idea what causes this issue, and want to make this clear before I post log here to move on safely.
    Another thing,
    I'm no tech of computing, cannot read commands written inside the log fully, and want to know some of their meanings.
    What does these mean?
    [ I ] ------install??
    [W] -----Write??
    [E] ------Error??
    [F] ------Fail??
    [ x ]0000xxxx ------ error number code?
    [ x ]0000xxxx : xxxx ------- what does this one or four digit number means?
    [error] 1257 0  or  1226 1062 ------- what are these combinations of one to four digit numbers mean?
    I tried to serch for their meanings, but counldn't find anything clearly with time I had. Could  you teach me or show link in description if possible, so that I could understand well?
    Thanks for your cooperations.
    Satoru

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