Music Store causes iTunes to randomly crash...

Ever since upgrading to a video ipod my itunes has been playing up with the music store.
I can open iTunes fine, I can access all my files and playlists from both the PC and ipod, however when I click on Music Store, it starts loading then iTunes just disappears. There's no error message, it just crashes to desktop.
I can sometimes access the music store by going to a certain song in my library and clicking on the link next to the artist or album, but this only works sometimes.
I've tried disconnecting my ipod, closing all other applications, just about every combination, but nothing helps!
I've tried contacting apple support, but they just asked what error message I encountered, even though I already explained I was getting no error message.
Can someone help?

I'm having the same problem. The only change I've made recently is installing IE8. I've tried reinstalling iTunes and Quicktime, reset IE8 settings, disabled firewall and antivirus (ESET), and even did a system restore to a date when iTunes store was working. Any other suggestions?

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I am having the same problem. But it freezes my iTunes and to close it I have to ctrl alt delete and end task. I tried it on both of my computers with no luck accessing the music store.

How can I view my full billing history for the app and music stores without iTunes installed?

I just received an email receipt from Paypal showing a $12.99 purchase from iTunes. I almost NEVER purchase anything over around five dollars in the app or music store. Since PayPal does not show what this purchase was for, I have not received the receipt from Apple yet, and I cannot find anyway to look up online what this purchase was for....I need help to find out ASAP what this purchase was. If my account has been compromised or if I have been incorrectly charged for something, I would like to get the issue handled immediately. I do not want to install iTunes on my PC (nor should I have to for Pete's sake), but I cannot see anything recent at all in my app or music history on my iPad (not that I would ever purchase anything for $12.99 anyway...I just don't). Thanks in advance for any tips!

How can I view my full billing history for the app and music stores without iTunes installed?
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Store cause itunes to crash

Whenever I try to open the store in my iTunes on my laptop it causes iTunes to crash and shut down completely. I've tried a full uninstall and reinstalling iTunes but it doesn't make a difference. It had opened and downloaded albums successfully on this laptop a few weeks ago but no longer opens the store. Apple support hasn't helped yet!

Hey N_A_Smith,
If you haven't already, I would run through the troubleshooting steps in the following article:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Welcome to Apple Support Communities!
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Trying to access Music Store and iTunes shuts down...

I've been trying to open the Music Store for days with no luck. I get an error message "The exception Privileged instruction 0xc0000096 occurred in the application at location 0x1003527a" and when I click "ok" iTunes closes abruptly. Sometimes I don't even get the error message and iTunes just closes during the "Accessing Music Store" screen. This is very frustrating as I have done all the posted fixes from Apple. (disabled Norton, unistalled/reinstalled iTunes 6) It's not my ISP because another computer can access it from my wireless network. This came on suddenly with no apparent changes in my hardware/software configuration.(been working fine for 1 year)
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hiya!
you've got a standard 32-bit version. the x64 version has an "x64" mentioned in that screen. for a little more info on that, see:
http://www.ittvis.com/services/techtip.asp?ttid=4040
i was checking, because the error message you were getting was very similar to one folks can get if they've got a problem with their QuickTime on an x64 PC. itunes needs a functioning QT to work correctly, and a broken QT can cause problems with viewing the Music Store too.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
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love, b

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0050: 30 30 30 39 32 64 64 38 00092dd8
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I found a fix for this issue and others involving smartview and Excel.
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Hello, I just upgraded to iTunes 8 on my 3 day old iMac and it randomly locks up the whole computer when I'm trying to use it. Everything else works good, all my music shows up in iTunes and it doesn't seem to be any particular file or thing causing the crashed. I only crashes when I'm using iTunes. Because the whole system freezes I cant just kill the program I have to hard reset. This is a serious bug and very frustrating.

Sorry I put this under Windows by accident :P

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hello beth
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Always I try to access apple store itunes stop working.
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Hello ademirk,
Thank you for providing the details of when iTunes becomes unresponsive. I found an article with steps you can take to isolate and troubleshoot an issue like this (click on the article for your version of Windows):
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Thank you for using Apple Support Communities.
Best,
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Certain iTunes Music Store songs cause iPod Shuffle to crash

Are people still having problems with certain songs purchased from the iTunes Music Store causing their iPod Shuffle to crash? I am!
The following threads deal with it, but they are now closed to posts:
http://discussions.apple.com/thread.jspa?messageID=881126
http://discussions.apple.com/thread.jspa?messageID=879955
The 3 songs I am having problems with are off Enya's Amarantine album (12 songs+3 videos):
Long Long Journey
Someone Said Goodbye
Water Shows the Hidden Heart
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Is anybody else having problems with these songs, or others? iTunes Music Store support have not been able to resolve this issue for me yet.

Okay, I returned one of the shuffles, the one they sent as a replacement, and kept the original. I was told that they particular person I spoke with was not able to completely refund my money for the original shuffle. Perhaps if I had taken this farther, I would have gotten a full refund since there is obviously a defect with the product in the current state. I settled on keeping the shuffle, hoping that there might be a software update in the future to fix the problem, in addition to accepting a RAM upgrade to my Mac Mini for my trouble. I am satisfield but I think there is a bigger problem here thet needs to be addressed or Apple might find themselves with another unattractive class action lawsuit. It seems obvious that the shuffle is sensitive to the way certain songs are encoded that does not pose a problem for other iPods. This makes sense since the shuffle isn't even capable of playing the same abundance of codecs that the other iPods can play. I think the decoder used in the Shuffle or the software used has a problem that needs to be addressed.
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Hope you all work your problems out to your satisfaction, they were quite friendly about the whole thing.

Getting error in iTunes 7 when trying to open music store =(((((

When trying to open the music store in iTunes 7 I get this message: "iTunes could not connect to the Music Store, Make sure your network connection is active and try again" Help would be appreciated.

most commen thing will be your firewall
when you updated itunes your firewall will come up telling you that the program has been modified and needs you to allow it again to connect
therefor check your firewall disable it to start with then try reconnecting then if that works you can enable your firewall and look in the prog application list to add or allow itunes to work
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ITunes program quits when I try to connect to Music Store

Hello. I'm new here. I use iTunes to look up/listen to clips of music (and sometimes have friends download for me since my main connection is dial up).
Just this morning, I went to the iTunes store and tried to launch Music Store, but iTunes wouldn't launch. I restarted the computer (Hewett-Packard PC laptop, with XP) and tried to launch iTunes. Well, it launched. I connected to AOL, and from iTunes, clicked on Music Store, and that's when iTunes just QUIT on me!! I didn't get any error messages - it either fails to launch if I'm trying to launch it through the music store, or quits if it's working but try to connect to the music store through the program.
Does this sound at all familiar to anyone?
I've never had this problem before.
Thank you.

hiya!
Does this sound at all familiar to anyone?
... i'm just checking on that.
does it seem to be the case that you can reliably get itunes to launch once after you restart the PC? but then you can't open if you shut itunes down, and then try to open it again without restarting the PC first?
love, b

I can't find the T.V. Shows in the iTunes Music Store where are they?

Hi ,
I downloaded iTunes 6 because it said they now have tv shows that you can buy for your ipod but when I clicked on the music store in iTunes I could not see any T.V. Shows where are they?
Thanks for your help,
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Unfortunately the tv shows part of the itunes store isn't available in some countries. If, like me, you're from outside the US (I'm in Australia) chances are that the itunes tv show store isn't available to you yet.

Music Store causes iTunes to randomly crash...

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