MuVo Slim 128M, cannot transfer files to PC but being asked to format: Please kindly h

After getting connected to PC and trying to browse the files in my MuVo Slim 28M, I was asked to format the dri've before. I asked someone at the shop and he told me to install the firmware. But there is no way to get the files stored. I bought it about a year and 4 months ago and have been using it properly, i.e., always remove hardware in Window before unplugging.
Could you please kindly advise if there is any method to get the files? They are important recorded files that I don't want to lose.
Thank you so much for your time and assistance,
Sumet

It doesn't sound good if you're getting this message. About all you can do is test on another PC to see if you have the same problem.

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Question, asked snarkily
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