My adobe photoshop CS6 won't open it says: 'the preferences file is invalid'. HELP!

My adobe photoshop CS6 won't open it says: 'the preferences file is invalid'. HELP!

Please read this and proceed accordingly:
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

Similar Messages

  • Adobe Photoshop CS6 won't open

         Around a month ago I bought the creative cloud plan. I'm paying $10 a month for Photoshop CS6. A few days ago I tried opening photoshop but it won't open. I found out that I had been using the trial the past month, even though I already bought the whole thing. A selection comes up shortly after I try to open photoshop saying "License this Software". I don't know what that means but when I click on it it asks for a serial number. When I bought the creative cloud plan it emailed me a few times confirming my order and thanking me for using creative cloud and everything, but it doesn't say a thing in any of them about a serial number. So I tried doing one last thing.
         I went to the Adobe website and went to the apps section and selected Photoshop. I hit download and the Creative Cloud App in the top right of my desktop (I think it's called the menu bar, but I'm not exactly sure) opens up but won't load. I select the apps section but there's a blue loading circle that tells me it's loading but it won't stop. I waited 30 minutes the other day and it still didn't load. And yes my internet connection has been fine lately. I tried restarting my computer, closing other apps and everything else but it still won't load. Thanks for the help guys and please ask if you have any questions about my problem.

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Photoshop CS6 won't open new or existing files

    I've had Photoshop CS6 for several months now and never had any problems. Until today; I can no longer open files or create a new one using either method: (File -> New) or (File -> Open). I restarted my computer this afternoon and am wondering if an update took place on my system. From what I've read in these forums, that's usually the culprit.
    One thing that concerns me is the System Info. It seems to be saying that I have Windows NT, which I do not. Here is the complete System Info output:
    Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x32
    Operating System: Windows NT
    Version: 6.2
    System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 4
    Logical processor count: 8
    Processor speed: 2472 MHz
    Built-in memory: 24529 MB
    Free memory: 21545 MB
    Memory available to Photoshop: 3255 MB
    Memory used by Photoshop: 70 %
    Image tile size: 128K
    Image cache levels: 4
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: GeForce GTX 660M/PCIe/SSE2
    Display: 1
    Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920
    Video Card Number: 1
    Video Card: NVIDIA GeForce GTX 660M 
    OpenCL Unavailable
    Driver Version: 9.18.13.3788
    Driver Date: 20140519000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode: 1920 x 1080 x 4294967296 colors
    Video Card Caption: NVIDIA GeForce GTX 660M 
    Video Card Memory: 2048 MB
    Video Rect Texture Size: 16384
    Serial number: 90148067221488510481
    Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
    Temporary file path: C:\Users\Brandon\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Startup, 186.0G, 39.7G free
    Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
    Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
    Additional Plug-ins folder: not set
    Installed components:
       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
       ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
       AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
       adobe_caps.dll   Adobe CAPS   6,0,29,0  
       AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
       aif_core.dll   AIF   3.0   62.490293
       aif_ocl.dll   AIF   3.0   62.490293
       aif_ogl.dll   AIF   3.0   62.490293
       amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
       ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
       BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
       boost_date_time.dll   DVA Product   6.0.0  
       boost_signals.dll   DVA Product   6.0.0  
       boost_system.dll   DVA Product   6.0.0  
       boost_threads.dll   DVA Product   6.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
       CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
       data_flow.dll   AIF   3.0   62.490293
       dvaaudiodevice.dll   DVA Product   6.0.0  
       dvacore.dll   DVA Product   6.0.0  
       dvamarshal.dll   DVA Product   6.0.0  
       dvamediatypes.dll   DVA Product   6.0.0  
       dvaplayer.dll   DVA Product   6.0.0  
       dvatransport.dll   DVA Product   6.0.0  
       dvaunittesting.dll   DVA Product   6.0.0  
       dynamiclink.dll   DVA Product   6.0.0  
       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
       filter_graph.dll   AIF   3.0   62.490293
       hydra_filters.dll   AIF   3.0   62.490293
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       image_compiler.dll   AIF   3.0   62.490293
       image_flow.dll   AIF   3.0   62.490293
       image_runtime.dll   AIF   3.0   62.490293
       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
       libeay32.dll   The OpenSSL Toolkit   0.9.8g  
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       LogSession.dll   LogSession   2.1.2.1640  
       mediacoreif.dll   DVA Product   6.0.0  
       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS6   CS6  
       Plugin.dll   Adobe Photoshop CS6   CS6  
       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  
       PSArt.dll   Adobe Photoshop CS6   CS6  
       PSViews.dll   Adobe Photoshop CS6   CS6  
       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       TfFontMgr.dll   FontMgr   9.3.0.113  
       TfKernel.dll   Kernel   9.3.0.113  
       TFKGEOM.dll   Kernel Geom   9.3.0.113  
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
       wu3d.dll   U3D Writer   9.3.0.113  
    Required plug-ins:
       3D Studio 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Accented Edges 13.0
       Adaptive Wide Angle 13.0
       ADM 3.11x01
       Angled Strokes 13.0
       Average 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Bas Relief 13.0
       BMP 13.0
       Camera Raw 8.5
       Camera Raw Filter 8.5
       Chalk & Charcoal 13.0
       Charcoal 13.0
       Chrome 13.0
       Cineon 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Clouds 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Collada 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Color Halftone 13.0
       Colored Pencil 13.0
       CompuServe GIF 13.0
       Conté Crayon 13.0
       Craquelure 13.0
       Crop and Straighten Photos 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Crop and Straighten Photos Filter 13.0
       Crosshatch 13.0
       Crystallize 13.0
       Cutout 13.0
       Dark Strokes 13.0
       De-Interlace 13.0
       Dicom 13.0
       Difference Clouds 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Diffuse Glow 13.0
       Displace 13.0
       Dry Brush 13.0
       Eazel Acquire 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Embed Watermark 4.0
       Entropy 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Extrude 13.0
       FastCore Routines 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Fibers 13.0
       Film Grain 13.0
       Filter Gallery 13.0
       Flash 3D 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Fresco 13.0
       Glass 13.0
       Glowing Edges 13.0
       Google Earth 4 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Grain 13.0
       Graphic Pen 13.0
       Halftone Pattern 13.0
       HDRMergeUI 13.0
       IFF Format 13.0
       Ink Outlines 13.0
       JPEG 2000 13.0
       Kurtosis 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Lens Blur 13.0
       Lens Correction 13.0
       Lens Flare 13.0
       Liquify 13.0
       Matlab Operation 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Maximum 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Mean 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Measurement Core 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Median 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Mezzotint 13.0
       Minimum 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       MMXCore Routines 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Mosaic Tiles 13.0
       Multiprocessor Support 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Neon Glow 13.0
       Note Paper 13.0
       NTSC Colors 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Ocean Ripple 13.0
       Oil Paint 13.0
       OpenEXR 13.0
       Paint Daubs 13.0
       Palette Knife 13.0
       Patchwork 13.0
       Paths to Illustrator 13.0
       PCX 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Photocopy 13.0
       Photoshop 3D Engine 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Picture Package Filter 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Pinch 13.0
       Pixar 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Plaster 13.0
       Plastic Wrap 13.0
       PNG 13.0
       Pointillize 13.0
       Polar Coordinates 13.0
       Portable Bit Map 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Poster Edges 13.0
       Radial Blur 13.0
       Radiance 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Range 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Read Watermark 4.0
       Reticulation 13.0
       Ripple 13.0
       Rough Pastels 13.0
       Save for Web 13.0
       ScriptingSupport 13.0.1
       Shear 13.0
       Skewness 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Smart Blur 13.0
       Smudge Stick 13.0
       Solarize 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Spatter 13.0
       Spherize 13.0
       Sponge 13.0
       Sprayed Strokes 13.0
       Stained Glass 13.0
       Stamp 13.0
       Standard Deviation 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Sumi-e 13.0
       Summation 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Targa 13.0
       Texturizer 13.0
       Tiles 13.0
       Torn Edges 13.0
       Twirl 13.0
       U3D 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Underpainting 13.0
       Vanishing Point 13.0
       Variance 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Variations 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Water Paper 13.0
       Watercolor 13.0
       Wave 13.0
       Wavefront|OBJ 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       WIA Support 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Wind 13.0
       Wireless Bitmap 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       ZigZag 13.0
    Optional and third party plug-ins:
       ICO (Windows Icon) NO VERSION
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Cut and Slice me
       Kuler
    Installed TWAIN devices: NONE
    If anyone has ANY suggestions, please let me know. I am a web designer and depend heavily on Photoshop working properly. Thanks!

    After posting the question, I realized that NT is just the family of OS (Windows 8.1). I seemed to have solved my problem... for now. I went to startup programs and disabled a couple of programs from opening on start. They were related to the Spoon.net application. After restarting, things seem to working fine again.
    I hope this at least helps someone else.

  • Adobe Photoshop CS6 won't load on my macbook pro, says "Could not initialize Photoshop because the file was invalid (it has been deleted).

    Adobe Photoshop CS6 won't load on my macbook pro, says "Could not initialize Photoshop because the file was invalid (it has been deleted).

    Tried the preferences, they are not there, tried uninstalling and reinstalling, no love! Any help?

  • Adobe Illustrator CS6 won't open in Mac 10.10 without Java SE 6 Runtime. Where do I get it.

    Adobe Illustrator CS6 won't open in Mac 10.10 without Java SE 6 Runtime. Where do I get it.
    I went to Jave and downloaded the latest version of Java 8 Update 31 for Mac, but it still won't open.

    dchasin,
    You may be able to get round the legacy JAVA requirement as follows:
    Create empty folders at “/System/Library/Java/JavaVirtualMachines/1.6.0.jdk” and “/System/Library/Java/Support/Deploy.bundle”, to make Illustrator use Jave SE 8 as it should.
    The solution was presented by Kals in post #7 here:
    https://forums.adobe.com/thread/1637908
    Here are download sites:
    Win:
    http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase6-419 409.html
    Mac:
    http://support.apple.com/kb/DL1572
    Some have found that the page may turn up blank to start with, so it may be necessary to reload the page.
    Others have found that it may depend on browser. Specifically, a switch from Safari has solved it in one case.

  • A file which was created and saved using Adobe Photoshop CS6 is not opening anymore HELP

    Hi, please help with my issue which is as follows:
    A file which was created and saved using Adobe Photoshop CS6 is not opening anymore and sends a message saying that the file is not compatible.
    What should I do, I have invested so much in that file and I dont think i will be able to do it all over again.

    That's why people do incremental saves and use backups... You could try to open the file in an image viewer like IrfanView and see which parts are salvagable, but that's as good as it gets most likely...
    Mylenium

  • Adobe InDesign CS5 needs plugs ins, but how?   Adobe InDesign CS6 won't open says OS problem.  Adobe upgrade site crashes on me. ?

    Adobe InDesign CS5 needs plugs ins, but how?   Adobe InDesign CS6 won't open says OS problem.  Adobe upgrade site crashes on me.

    You might ask in InDesign to learn how to install plugins
    >says OS problem
    What IS your operating system, and which exact version?
    Is the link below where you are starting for upgrades?
    All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

  • I installed Mountain Lion and now Illustrator CS6 won't open. I get a -1712 message. Help?

    I installed Mountain Lion and now Illustrator CS6 won't open. I get a -1712 message. Help?

    Moving this discussion to the Illustrator forum.  What have you tried so far to resolve your difficulties?  Have you tried removing and reinstalling Illustrator?  If so did you receive an error message during the install process? 

  • CS6 Photoshop reads this when attempting to "Could not initialize Photoshop because the preferences file was invalid (it has been deleted). HELP!

    Finally got a call this morning from an Adobe Rep and he explained to me the issue. He explained that I needed to uninstall the adobe product, in this case Photoshop CS6 and download it again and reinstall it! So, I did that and get the same message when attempting to open the newly downloaded software: "Could not initialize Photoshop because the preferences file was invalid (it has been deleted). Please, if someone could help me as soon as possible! I am very anxious to remedy this situation. Thank you!

    This seems to have cropped up a lot recently. What has seemed to work so far is intentionally resetting your preferences:
    Reset Preferences
    1) Close the program and press Ctrl+Alt+Shift (Win)/Cmd+Option+Shift (Mac) during startup (not reversible)
    or
    2) Move the Folder. See:
    http://www.bugge.com/Family-and-friends/Illy/illy.html
    --OB

  • I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
    Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
    Contact Customer Care
    Photoshop Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
    Before the above consider....
    a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
    question got posted in the Adobe Premiere Elements Forum.
    b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
    Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
    Photoshop Elements 12 in your list to reveal the serial number.
    c. Do the install with antivirus and firewall(s) disabled.
    ATR

  • Itunes updated and now it won't work.  I unstalled it and reinstalled the older version and it still won't open. Says the itunes library won't work with the older program. Help

    Itunes updated and now it won't work.  I unstalled it and reinstalled the older version and reinstalled a older version and it still won't open.  Says the itunes
    library won't work with the older program.  Please help

    It says it cannot removed the older version of iTunes.
    Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.)

  • TS1717 My itunes won't open - it says: 'The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem' I have tried un-installing then re-installing itunes and I still get the same message??

    My itunes won't open - it says: 'The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem' I have tried un-installing then re-installing itunes and I still get the same message?? Can anyone help?

    I have the exact same problem.
    I have uninstalled the program, rebooted and downloaded the update again. Same problem, same message.
    Please, where is that missing MSVCR80.dll? I don't remember misplacing it.
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