My apple TV has worked flawlessly since Xmas 2011. Now when I download a new movie, it tells me the movie won't be ready for 6 hours. I haven't changed my internet hardware or provider, or speed. Can anyone help?

Winston is right. If it seems OK though, I would also add that you should make sure to check it at the same day and time you have tried to download the movie. I had the same thing happen to me and it turned out my speed was fine much of the time but was dropping to like a few hundred kbps from about 7-11 evenings (typically when we were trying to order a movie).
Steve

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I've upgraded my mini mac to os x mavericks but now it won't work. I can't use the internet or photoshop etc... can anyone help?

I've upgraded my mini mac to os x mavericks but now it won't work. I can't use the internet or photoshop etc... can anyone help?

Hardware Information:
          Mac mini - model: Macmini3,1
          1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
          2 GB RAM
Video Information:
          NVIDIA GeForce 9400 - VRAM: 256 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 1:0:4
Disk Information:
          Hitachi HTS543216L9SA02 disk0 : (160.04 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 159.18 GB (62.27 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          PIONEER DVD-RW DVRTS08
USB Information:
          SanDisk Cruzer Edge 4 GB
                    NO NAME (disk1s1) /Volumes/NO NAME: 4 GB (162.5 MB free)
          Apple, Inc. Keyboard Hub
                    Apple, Inc Apple Keyboard
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Configuration files:
          /etc/hosts - Count: 30
Startup Items:
          HWNetMgr: Path: /Library/StartupItems/HWNetMgr
          HWPortDetect: Path: /Library/StartupItems/HWPortDetect
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.adobe.SwitchBoard.plist 3rd-Party support link
          [System] com.trusteer.rooks.rooksd.plist 3rd-Party support link
Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [System] com.epson.epw.agent.plist 3rd-Party support link
          [System] com.kodak.BonjourAgent.plist 3rd-Party support link
          [System] com.trusteer.rapport.rapportd.plist 3rd-Party support link
          [System] com.waltop.waltoptablet.plist 3rd-Party support link
          [invalid] KodakAiOBonjourAgent
User Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [not loaded] com.akamai.client.plist 3rd-Party support link
          [not loaded] com.akamai.single-user-client.plist 3rd-Party support link
          [not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist 3rd-Party support link
User Login Items:
          iTunesHelper
          Skype
          Dropbox 17-33-15
          SpyderUtility
          Dropbox
          Launch Nikon Message Center 2
          FKeyHandlerX
Internet Plug-ins:
          FlashPlayer-10.6: Version: 11.5.502.110 3rd-Party support link
          Flash Player: Version: 11.5.502.110 Cannot contact Adobe
          iPhotoPhotocast: Version: 7.0
          QuickTime Plugin: Version: 7.7.3
          AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          BrowserPlus_2.9.8: Version: 2.9.8 3rd-Party support link
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
3rd Party Preference Panes:
          Akamai NetSession Preferences 3rd-Party support link
          BrowserPlus 3rd-Party support link
          Flash Player 3rd-Party support link
          Growl 3rd-Party support link
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Old Applications:
          /Users/[redacted]/Applications/Akamai
                    checkclientstatus:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    macui:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Akamai NetSession Uninstaller:          Version: 1.0 - SDK 10.5 3rd-Party support link
          Epson Printer Utility 4:          Version: 9.00 - SDK 10.5 3rd-Party support link
                    /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               3%          WindowServer
               1%          EtreCheck
               0%          mDNSResponder
               0%          aosnotifyd
Top Processes by Memory:
          109 MB          com.apple.IconServicesAgent
          63 MB          Dropbox
          63 MB          Mail
          57 MB          mds_stores
          55 MB          Finder
Virtual Memory Information:
          348 MB          Free RAM
          741 MB          Active RAM
          411 MB          Inactive RAM
          290 MB          Wired RAM
          315 MB          Page-ins
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I tried to restart my ipad. Instead of the apple logo coming up, the wheel is up and has circled for hours. I don't know what to do about this. Can anyone help? Thanks.

I tried to restart my ipad. Instead of the apple logo coming up, the wheel has circled for hours. I don't know what to do about this. Can anyone help? Thankis.

Hard Reset.
- Hold down the Home Button (Circle button with White Square in it)
- Wait for the 'Slide to Unlock' screen pops up
- Test to see if the issue is resolved.

After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

Hi godfest,
Welcome to the Support Communities!
The articles below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy

I just bought a second hand iPhone 5, but the sim tray seems to be for a sim sized ~14x8mm, thinner but longer than a nano SIM (~12x9mm). Can anyone explain why, and how to get a SIM to fit?

I just bought a second hand iPhone 5, but the sim tray seems to be for a sim sized ~14x8mm, thinner but longer than a nano SIM (~12x9mm). Can anyone explain why, and how to get a SIM to fit?

You would have to ask the person you bought the phone from to explain why.

Backed Up Iphone to itunes and when restoring its looking for a password to restore! None requested or set at original backup. Can anyone help?

Backed Up Iphone to itunes and when restoring its looking for a password to restore! None requested or set at original backup. Can anyone help?

I have not restored device so have all my data on it still. Am not pluggin it in for first time, did this originally when setting up phone. I have an option to restore to original backup as well as 'set up as new'. What happens if I chose the 'restore from backup' option.' how do I go about backing it up first - if i right click 'iphone'' option on left hand side under devices the only option is'eject' or 'restore'. I'm not sure that my iphone is being recognised by itunes - should it not give the name of my iphone under devices?

TS1702 I own an iPad (latest/64 GB/WiFi+3G) that has iOS 6.1.3 . The TED Talks app that was OK till recently now crashes each time it opens. I think this is after a recent update. I removed it from my iPad & re-installed it but its no use. Can anyone help

I own an iPad (latest/64 GB/WiFi+3G) that has iOS 6.1.3 . The TED Talks app that was OK till recently now crashes each time it opens. I think this is after a recent update. I removed it from my iPad & re-installed it but its no use. Can anyone help?

A good read. Have you done anything at all to resolve your problem. Reset? Restore?
By the way - "your products"... nobody here produced the iPhone, we are all just users. Apple is not here.

I tried to install the 11.1 ios version and my ipad stpped working in a window CREATE A CODE and privcy politic. and doesn t allow mw to do no more. it s stucked there. i don t know how to restart it or restore or sth. can anyone help me???? thanx!x

i tried to update the IOS NEW VERSION AND my ipad stucked. i cannot restore it or restart it . basically it doesn t respond. what must i do?
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Try to force it into recovery mode to restore it, as explained here: http://support.apple.com/kb/ht1808.

I keep losing Internet connection on my ipad 4 can anyone help?

Can anyone help? I keep losing Internet connection on my ipad 4 especially when the battery is running down

Hello there, CrumbleWeed27.
The following Knowledge Base Article should help with troubleshooting WiFi on your iPad:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

I am an emergency physician and need to access patients iphone that is locked and they can not provide code. Can anyone help??

I am an emergency room physician and need access to patients iphone for phone list to call emergency contact. Can anyone help me unlock?

I am afraid that without the passcode you cannot unlock it

TS2972 I cannot seem to get all of my music shared across the network from my MacBook Pro to my iPad. This was not an issue a few days ago. Can anyone help?

I cannot seem to get all of my music shared across the network from my MacBook Pro to my iPad. This was not an issue a few days ago. I can see all my songs if sorted that way, but if i sort by artist, only a few of them are present. Can anyone help or have any insight?

Well I didn't think of it before, but I logged out of my apple ID othe iPad's home sharing. The I logged back in and it worked. It's a little weird, but I will take it. Thanks!

Slow ADSL Speed, can anyone help?

Hi, I'm looking to improve our broadband speed as its pretty poor and we live in central London so i’d assume better performance is possible than we currently have.
I’ve had a good look round on the forums to see what others are doing and replicated some of the test others have done.
We are on BTHH 4, the modem is plugged into the master socket via a microfilter, there are no phones plugged in anywhere (we use mobiles) & thats the only socket.
I reset it occasionally to see if this helps, but doesn’t seem to including leaving it alone for a couple of weeks.
Not sure how I find out if I’m on ADSL2 or ADSLmax?
Cant do a quiet line test as I chucked the phone out years ago! (oops) ;-)
When it was installed I reset it quite a few times to try and get it to go quicker, I have subsequently read that may not have been a great idea! I should have given it time to settle.
Anyone got any ideas?
Thanks!!
Here is the helpdesk info;
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ42632373
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 07/10/14
4. Board version:
BT Hub 4A
5. ADSL uptime:
3 days, 23:00:28
6. Bandwidth:
448 / 3136
7. Data sent/received:
51.8 MB / 591.1 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-GPGP
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 11
14. 5 GHz Wireless network/SSID:
BTHub4-GPGP
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
c8:91:f9:1f:a6:b8
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
24. Boot loader:
And some Log info about SNR, I’ve picked out the SNR bits
WAN Log;
18:57:39, 10 Dec.
(435072.540000) DSL noise margin: 16.00 dB upstream, 6.00 dB downstream
18:57:38, 10 Dec.
(435072.470000) DSL line rate: 448 Kbps upstream, 3136 Kbps downstream
18:56:50, 10 Dec.
(435024.400000) DSL noise margin: 15.00 dB upstream, 5.50 dB downstream
18:56:50, 10 Dec.
(435024.330000) DSL line rate: 448 Kbps upstream, 1408 Kbps downstream
18:07:51, 05 Dec.
( 88.010000) DSL noise margin: 16.00 dB upstream, 6.10 dB downstream
18:07:51, 05 Dec.
( 87.860000) DSL line rate: 448 Kbps upstream, 3936 Kbps downstream
21:05:20, 22 Nov.
( 66.350000) DSL noise margin: 16.00 dB upstream, 6.20 dB downstream
21:05:20, 22 Nov.
( 66.160000) DSL line rate: 448 Kbps upstream, 3488 Kbps downstream
And Heres the info from;
http://speedtest.btwholesale.com/
Download: 1.34Mbps
Upload: 0.37Mbps
Ping Latency 41.25
Best Effort Test: -provides background information.
Download Speed
1.27 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.27 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.77 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.38 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
And the info from;
https://www.btwholesale.com/includes/adsl/main.html
BT BROADBAND AVAILABILITY CHECKER
Telephone Number 02030xxxxx on Exchange POPLAR is served by Cabinet 101
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
WBC ADSL 2+
Up to 5
3 to 7.5
Available
ADSL Max
Up to 4
2.5 to 7
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available

thanks for that mate, just out of interest how do you know im on ADSLmax?
agreed, its OK as far as the estimate checker goes its just pretty low. I used to live out in east anglia and got 6/7meg.
i just took the faceplate off after posting, used the test port and got wildly better results!! (if an extra 1.5meg is wild ;-)
1. Best Effort Test: -provides background information.
Download Speed
3.34 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.34 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.37 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
And the SNR changed...
18:31:34, 14 Dec.
(779104.840000) DSL noise margin: 15.00 dB upstream, 6.10 dB downstream
18:31:34, 14 Dec.
(779104.770000) DSL line rate: 448 Kbps upstream, 3680 Kbps downstream

Time could not backup message said the back up disk image "/Volumes/Data-1/......iMac.sparsebundle" is already in use. Can anyone help me, with what to do? Thanks

Time could not backup message said the back up disk image "/Volumes/Data-1/......iMac.sparsebundle" is already in use.( the ..... is my name on the message)
Can anyone please help me, with what to do?
Thanks Sue

Ok.. read C12 and C17 is also relevant in Pondini troubleshooting.
http://pondini.org/TM/Troubleshooting.html
Try the above.
No luck then you should do
A1 .. Load the widget so you know what TM is doing.
A4 .. Reset of TM.
A5.. Verify the backup.
First thing.. though.. do a full network reboot..
Turn off everything.. restart the modem.. wait 2min.
Restart the TC.. wait 2min
Restart the computer. See if it now functions.
You might have to reset or do more severe stuff.. but try with that.
I am offline for 8 hours..
Pondini or one of the others here might be able to help further.

While streaming music from i-phone 4s to apple tv, it stoppes working after 2 minutes. Its worked fine for a year or so, no problem, never moved it or touched it! Can anyone help please?

While streaming music from my i-phone 4s, it stops working after 2 miutes and so does music from my i-tunes after about two songs, very frustrating! Have tried allsorts!!!

That indicates a network issue, what exactly have you tried?

Insanely slow upload speeds with normal download speeds -- can anyone help?

I have done LOTS of troubleshooting and I'm coming up blank. I've just moved from CA to HI and have a new ISP, but other machines in the house are not having this issue. I'm having a very difficult time figuring out why I can no longer upload files larger than 1 mb without lots of network stalling and eventual timeouts using most upload tools.
Here are the facts:
* It's only the upload speed: downloading is just fine on this machine.
* This machine WAS fine: No problem with uploads from this machine before I moved from CA. I've had it for about a year.
* Not the new cable internet: We also have a brand new Macbook Pro AND a PC using the same modem and connection and neither have trouble with upload speed.
* It's not the tool, the file, or the server I'm trying to upload to: have tried uploading various files, using various web interface tools, to different servers, (flickr uploader, blog upload tool,) including ftp from the command line -- same upload problems. Command line ftp doesn't time out like these other services, but takes a really really long time with lots of stalls (7:13 minutes for 2.1 mb?!)
* File sharing over our network between this machine and the Macbook Pro are lightning fast.
* Behavior is the same using airport OR built-in ethernet (even tried two different ethernet cables)
* Behavior is the same whether I use our internet connection or 'borrow' bandwidth from a neighbor's wireless connection (although I'm pretty sure everyone around here uses the same service?)
It seems to be some strange combination of this machine and my connection? I am stumped and really need to be able to upload files for working remotely!
Any advice would be much appreciated!
thanks,
Enola

So after MUCH research and back-and-forth, it appears that my problem here is the upload bandwidth provided by our ISP. They acknowledge there is a problem in our area with upload speed (download speed is excellent) and are apparently working on it. I am still baffled as to why this problem is so much more obvious on my mac mini than my husband's macbook pro, but I'm sure it has to do with all kinds of different variables. We both tried some speedtest sites like the one you mentioned, and we both get crappy upload bandwidth and lots of stalling. At least I know it's not that my machine has something terribly wrong with it. For now, I am making do!
thanks for your advice!

My apple TV has worked flawlessly since Xmas 2011. Now when I download a new movie, it tells me the movie won't be ready for 6 hours. I haven't changed my internet hardware or provider, or speed. Can anyone help?

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