My BB Torch 9860 freezes while it reboots and refuses to turn on

My BB torch 9860 froze 4 days back while a normal hard reboot. it refuses to turn on freezes and a particular spot on the bar while rebooting. i cant update the software or do nothing as it requires the fone to turn and it refuses to do so. Please help.

kend487 wrote:
After making several attempt and spending many hrs I was able to make the update.
Once the update was completed my phone restarted and again its frozen in the welcome screen. I am not able to connect my phone to my PC. Its still the same. I restarted my phone, nothing works.
Is there anything else I can try.
Hi there,
Sounds like a hardware issue ! Still if you want to try then use BBSAK or JL_Cmder to wipe your device then load a fresh OS pack .Or first be sure that your battery is good enough then try those steps again :
( Credit JSanders )
1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.  BlackBerry Software Download Site
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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