My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls urgent help/assistant needed as I can not access/use my phone for over 24hrs now.

My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls  urgent help/assistant needed as I can not access/use my phone for over 24hrs now.

Hi there,
Use the method described in the link below to get back up and running:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
I hope this info helps!
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If your issue is resolved, don't forget to click the Solution button on the resolution!

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