My bbm is not working over wifi connection.

Hey, I just bought blackberry z10 in kuwait and my carrier is Viva , and i tried to connect the bbm over wifi it's not work for viva router ONLY !!! I dont know where is the problem !! but when I try to connect on other wifi it's work and looking fine
By the way, when I connect my z10 on viva router the internet and the browser it's connect BUT only BBM !!!
i really become confused !! HELP ME
PLEASE IF ANY ONE KNOW HOW TO SOLVE IT INFORME ME !!!!
THANKS

First of all thanks to replay my massege
second. I'm the one who work in viva's carrier IT and the router is looking fine !! nothing wrong with it
on my ipohne i have viva line and when i turn on the hotspot and connect my z10 with my iphone's hotspot it's work !!!!!!!!!!!! only with the router !!
is there any spicial thing to do with the setting on the router
BY THE WAY , my router is mobile wifi !! form Huawei
PLEASE PLEASE HELP !!!
SORRY if there any spelling mistakes because English is my second languages

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