My billing address is correct, but the i keep getting that my security code is incorrect and can't download apps. I have re-entered all of my information in my account, but still get error message. How to over-ride?

If you have American Express, your 4-digit security code is on the front. If you have VISA or MasterCard, your 3-digit security code is outside the signature block on the back of your credit card. It happens to me also.

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TS3274 Suddenly got message that my AOL password is incorrect and can't access email. Have not changed password.

Suddenly got message that my password on my AOL EMAIL IS INCORRECT and I can't access my account . I have not changed my password. I tried reenterring my password in settings and that didn't work. I shut down my iPad and restarted, but that didn't work. Please help.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

I purchased a used 2008 iMac. And although the previous owner said he deleted all of his information his iCloud account is still the primary. I don't have a clue about what to do about it. I signed him out and logged in with my info, but still no go.

I purchased a used 2008 iMac. And although the previous owner said he deleted all of his information, his iCloud account is still the primary. I don't have a clue about what to do about it. I signed him out and logged in with my info, but still no go. Is there any way to eliminate his iCloud account and make mine the primary without rebooting it back to factory settings? There was an update, I believe, that I couldn't install because i didn't have his password that is what made me aware that his acct. was still active. I don't know what to do. Any help is greatly appreciated. Thank you.

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

HT201303 itunes is saying that my security code is incorrect on the back of my debit card, but clearly its correct!

itunes is saying that my security code is incorrect on the back of my debit card, but clearly its correct! i do not know what else to do!

Is the address on your iTunes account exactly the same (e.g. spacing and format) as on your credit card bill : http://support.apple.com/kb/TS1646 ?

I am trying to export a pdf to word but the document keeps "loading " for a long period of time and won't complete?

I am trying to export a pdf to word but the document keeps "loading " for a long period of time and won't complete?

Hi Jennee,
You're using the Save As > Microsoft Word command in Acrobat (and what version are you using)? At what point does the status bar in the lower-right corner hang up (Pre-processing, Recontructing, and so on)? What type of content is there in the PDF, and how large is it? Are you having Acrobat run OCR on the file as it converts (you can check this by clicking Settings in the Save As dialog box)? Do you have trouble saving other PDF files as Word documents?
A lot of questions, I know. But I need to know a bit more about the document to determine why it's hanging up on export.
Thanks
Sara

HT2693 Why does my Ipad keep telling me that my security code is incorrect when i am trying to update the billing information?

Why does my Ipad keep telling me that my security code is incorrect when i am trying to update the billing information?

It might be because the billing address you provided doesn't exactly match your bank records. It has to match your statement exactly. See http://support.apple.com/kb/TS1646.

I have been trying to update my apps on my iphone4 and a message keeps popping up saying "please verify you account" i try to varify my account and it keeps saying that my security code is "invalid" i have the card in my hand and i know its right

i want to update my apps on my iphone4 and when i go to update them a message keeps popping up saying "sign in to varify your acount" i sign in then it takes me to a billing page i put in all of my billing information and it says security code wrong i i have the Mastercard infront of me every time i try to do this and it tells me that i have an "invalid security code"

Might be an address formatting issue with your iTunes account records. See http://support.apple.com/kb/TS1646.

Can´t connect to my account, error 5002 (and can´t download apps on iPhone)

Hi all. I was tryng to download an app, and after itunes request my password a message appears, about "an uknown error 5002, please try again later". I can´t buy apps with the iPhone, when i wrothe the password the new app´s icon appear with "waiting" under it, and then it dissapears.
i´m afraid this is a problem of muy account because i´v read reports about people with this error, with some kind of problem with the shopping basket.
Thanks all

Hi there,
Since this morning i experience the same problem, error code 5002.
Search the internet for some answers and try some of them but with
no results. Until yesterday everything was OK. I didn't do anything and
did not change any settings. What's wrong!

I cannot access my app store because it keeps saying that my security code for the back of my credit card is incorrect??????????

I cannot get access to my app store............it keeps saying that the security code to the back of my credit card is incorrect??????????

Are you using an American Express card? If so, it's the 4 digits on the front of the card, not the back. If you're not, then it's possible you aren't using the same card that's tied to your account and I would suggest re-entering all your billing information.

I recently found my daughter's ipod touch. She has replaced it with a newer one. I thought it would be great to give to my four year old, however I can't download apps becuase it says I need ios 4.3. Is it possible to get that on an older model? Do I

I recently found my daughter's old ipod touch. I wanted to give it to my four year old. We can't get apps because a message appears saying we need ios 4.3. Is that something I can get or is this product useless at this point?

I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
Identifying iPod models
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.

After finally getting my imac from fedex, cannot get past the Update Apple ID and to use ICloud I have to change my app id. okay, but the red keeps saying that email address is already being used. is it because I am on the apple site on a netbook pc?

On the Update Apple ID screen to use ICloud, I get a red message that email address is already being used. It does not accept my email address? I do not understand what the screen is asking me. Is this because I am using the apple ID on a netbook for this note or what.
Is there a way to bypass this screen if I don't want to use ICloud? I don't want to screw up the original setup of my imac. If I could get to the desktop, then I would know what OS and programs are in my machine.

Hi, hopefully you've called Apple on this... you have 90 days free phone support.

On the app store the text box pops up to type in the password for the download but the keyboard does not so i cannot type inmy password so i cannnot download apps

help is there anywaay i can fix this other than resetting ipod

Try resetting the iPod, Nothine will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

How can I download apps I have already purchased to another iPad? When I try to do this the owner's ID pops up in the login window. Yesterday it gave me the option to use another ID, now it isn't dong that?

How can I share my apps? In other words transfer apps to someone else's iPad. It worked yesterday

Apps cannot be transfered from one account (AppleID) to another. Also, once you sign off of an ID on a device and add another, the previous ID cannot be used on that device for a period of time (90 days, I think?).
If you don't want this user to have access to everything on your AppleID, what you are trying to do is a bad idea.

My ipod touch 2nd gen keeps saying that my security code on my credit card information is wrong. And it also says that i owe $0.99 on a game that i bought when i had money on the card. Now it wont let me download anything.

I had money on the card at the time when i bought the game and still have more than enough money on the card..... So why does it keep saying to go to payment history to fix the problem? Can anyone help?

?

I have been trying to update my apps but it keeps telling me my security code is invalid the problem isn't my card or bank what do I do?

I keep getting an invalid security code when I try to update my apps what do I do?

iTunes Store: My credit card's security code or zip code does not match my bank's records

My billing address is correct, but the i keep getting that my security code is incorrect and can't download apps. I have re-entered all of my information in my account, but still get error message. How to over-ride?

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