My blackberry 9360 mouse point not working

hi im trying to use my mouse on the phone but it freezes what do u think i should do

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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*https://support.mozilla.org/kb/Safe+Mode
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Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Hi Kevin3047,
Thank you for your query, I will do my best to assist you!!
I understand that after updating from Windows 8 to 8.1 your mouse is not performing correctly. You have tried the built in troubleshooter but to no avail.
You checked the settings and they appear ok, but when you click the left mouse button the small window opens up next to where you clicked, which has the copy, delete and paste options (and other regular options) in it. When you click the right mouse button, nothing happens. Double tapping on the touchpad doesn't do anything either. I grasp that you did a recovery but it did not help. You also stated you lost your data once, and that in itself is extremely aggravating, I agree.
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Go to the Command Prompt and right click on it to run as Administrator
type sfc /scannow and press enter. This will scan for corrupted files and try to repair them.
Here are links to two documents that may aid with this process.
Troubleshooting Mouse Problems (Windows 8)
Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Would you also please try a clean boot to see if it persists. Here is a Windows document to assist you.
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Performing an HP System Recovery (Windows 8)
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
This will take it back to factory. Here is a document on Updating Windows 8 to 8.1 to assist you with doing the update again.
If you are still experiencing the issue, as @visruth stated I would contact HP support for assistance. They are able to remotely log onto your system to help with this difficulty.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.
Good Luck!!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Well it turns out that I needed to reboot with the mouse plugged in. That was an easy fix. I can't believe I didn't do that.
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