My CD/DVD-rom drive won't read audio cd's

Since installing itunes on my laptop, the CD/DVD rom drive won't read audio cd's any more! However, it will read data CD's and dvds.
It didn't stop all at once...it started failing to read the odd random audio cd. Over time, gradually more and more CD's not recognised until no audio cd's readable at all!
When I say 'not recognised' I mean that if you look in the cd-rom file with a music disc inserted it thinks the drive is empty. The drive spins the disc a few times and then gives up. As only music cd's affected I suspect this is something to do with the itunes software. I've tried the various troubleshooting tips on itunes help but no joy....has anyone else had this problem / anyone know of a possible solution?
Thanks
Tiny

I had the same problem and I contacted a support team. They suggested that I upgrade my computer's power supply and I did. I had a 250W drive and now I have a 350W drive and it reads the CDs perfectly; except for one certain CD.

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DVD/CD drive won't read any discs

I have a Satellite A660 PSAW0U-0J3040, and the DVD drive, which has worked fine up until now, suddenly won't play DVDs or CDs. The last thing I did with it was rip a CD, which worked fine, but then it would not play the DVD I put in. The drive is recognized, and the hardware information says it is working properly, but when I put in a disc, it does not recognize that there is a disc in the drive. A green light flashes when I first put it in, then turns orange. In My Computer, if I click to open the drive, it ejects and tells me to insert a disc. Same thing happens with a blank disc. Restarting the computer & updating driver didn't help. Is there anything I can try to fix this, or is the drive just broken?
If so, any idea where I could find a replacement one? The link from Toshiba's support page doesn't work, and I don't know the model number of the drive. In fact, I'm not even sure how to remove the drive. It doesn't seem to just pop out like the one on my old laptop did.

Sounds like a good plan. The next troubleshooting steps I would have suggested were to use Microsoft System Restore and, if that fails to solve it, to try a full recovery. However, hopefully the replacement works in your computer!
- Peter

DVD Rom drive wont read media

Hi!
I'm using a stock dv5-2135, and I'm experiencing several issues. The first seems to be a serious CPU slowdown. I'm even getting a lag when typing. After deciding to do a full restore, I have found the DVD Rom drive won't recognize any media, and won't burn. If I can't get the drive to work, how the frak am I supposed to do a full restore? Short of throwing this thing into the river, any suggestions on where to proceed?
Thanks.

Hi ChefJim27,
Take a look at this document - there is a troubleshooting document for CD/DVD Drive is not Detected (Windows 7) - take a look and try those steps and let me know if that helps resolve your issue.
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Error: DVD drive won't read or write discs. TS-L633R CD-DVD drive. HP DV6-3120US notebook. Win 7.

Product Name and Number:
HP Pavillion dv6-3120us
OS
Windows 7, Home Premium. 64-bit.
Error Message
"Insert a Disc; Please insert a disc into E: drive."
Background
Pre-installed Windows 7 system on computer recognized CD/DVD ROM drive for about 3 months. Malware corrupted the OS. I re-installed the OS from the recovery drive's partition. CD/DVD ROM drive failed to read or write, and I cannot restore old files or back-up current configuration via CD/DVD ROM drive. All updates for Windows 7 and hardware drivers seem to be installed and up-to-date as of 10/4/2011.
Troubleshooting Steps
1. Tried to read audio CD. Same error message.
2. Tried to read data CD-ROM. Same error message.
3. Tried to read data DVD-ROM. Same error message.
4. Writing to DVD ROM failed. Same error message.
5. Re-loaded OS 2nd time. No change. Same error message.
6. Checked with HP Support Assistant. DVD drive is recognized, but not media. No change.
7. Checked Device Manager. DVD drive is recognized as TS-L633R.
8. Driver is cdrom.sys version 6.1.7600.16385. Clicked Update Driver, no change.
9. Tried uninstalling and re-installing the driver. No change.
10. Checked BIOS. AMD Turion II P540 Dual Core processor 2.4Ghz. BIOS appears to be up-to-date, version F.27.
11. BIOS lists CD/DVD ROM drive as bootable. Re-ordered drive to boot first and used Knoppix Linux boot disc, no change. Windows booted instead.
12. Reviewed registry for "upper filter" and "lower filter" entries. Checked registry 4D36E965-E325-11CE-BFC1-08002BE10318. No upper filter or lower filter entries present. No change.
13. Ran "Hardware and Devices Troubleshooter"; it cannot detect the cd/dvd. No change.
The drive has power, spins, is recognized by Windows 7 and the BIOS. However, it will not read or write CD ROM or DVD ROM discs.
I'm out of options. What else can I do to make the cd/dvd rom drive read and write cds?
Thanks for your help. Matt
This question was solved.
View Solution.

Update:
I chatted online with Ben S. at HP tech support via the HP Support Assistant. Helpful guy. Thank you, Ben. He worked through it and his counterpart Alan is sending me a new DVD/CD drive. Ben S checked the following:
1. Confirmed that I had tried multiple discs to check different formats: DVD-R, CD-RW, audio CD, video DVD, software data CD. None were recognized.
2. CD/DVD icon appears in My Computer. Confirmed.
3. Checked Device Manager for yellow exclamation marks. None present.
4. Opened below Device Manager and checked for yellow exclamation marks. HP CDDVDW TS-L633R ATA device listed correctly. Redundant, but I understand; it's a good check.
5. Confimed the Model and Serial Number.
6. Asked whether I had done a System Recovery. I had. Twice. First time it didn't restore the drive, so I thought I'd try it again. Second time also did not restore the drive.
7. Ben S. concluded that the drive has a hardware malfunction, and offered drive replacement under warranty since I purchased in April. I should have it by Oct 17, and then I have 15 days to return the broken drive or I'm charged $80.
Alan offered an additional year of warranty service for about $100. Ben's guess on the root cause was a bad lens from stress on the DVD tray. I don't recall any stress events. I've had this laptop since April, 2011, and the drive failed at the end of September. 7 months. This surprised me considering I've got other notebook computers with drives that have lasted years and still haven't failed.
I'll check in when I get the replacement drive.

DVD drive won't read disks at boot

I have a Paviliton DV6-2113sa running Win7 HP 64bit.
I removed Acronis True Image and when I rebooted I got a BSOD at the point when the coloured balls should merge into one.
I thought OK, put the system repair disk into the DVD drive and boot up, but the drive is failing to read any recovery dosks. I think the drive has packed up as I haven't used it for some time.
Can I use any replacement drive in this model or must I get the same one again?
The drive light flickers as though it is reading data but it doesn't 'spool up' to speed and I don't get the 'press any key to load from DVD'.
The BSODs are a seperate issue which I think running a system repair will fix but I can't as the drive won't read data.
Is it possible to put the repair disk files onto a 4gb USB stick and if so, how do I do it?
Thanks.

Hi Peeps
I had exactly the same problem with my Macbook, again from the UK. Really weird though as would intermittantly read DVD film's which worked fine previously.
Well.... Took it to my local Apple store and saw a genius and anyway they replaced the super drive and logic board (surprised about the logic board!).
But just got it back today and the DVD drive is completely fubard so is being returned tomorrow to get this sorted!
Moral of the story, sounds like a drive or board problem. Will keep you updated when I get mine back
Macbook 2Ghz, 512Mb, 60Gb, Superdrive Mac OS X (10.4.7)

Drive won't read ANY cd's or dvd's; only ejects them!!

Help! My Cd-Rom drive will not read any cd's or dvd's. However, it will allow blank cd's to stay in and be burned onto...sometimes.
When I put in a disc, it tries to read it and then spits it back out. I have tried all forms of cd's and dvd's (even discs with other programs) and the same thing happens. I can hear the disc spinning, and the laser moving, but the noise stops and the disc gets spit out. _Any suggestions????_

Hi, and a warm welcome to the forums!
I;m hoping it might just be a corrupt file or something... since it accepts blanks occasionally.
What are the settings in Sts Prefs>CDs/DVDs? I think I'd change the settings for a try.
If you haven't done any maintenance latly...
Could be many things, but it's best to start with these two steps, which may fix it also...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, *you must select your language first.)*
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
Then Safe Boot off the HD & use Disk Utility from there to Repair Permissions, reboot once more.
Safe Boot... holding Shift key down at bootup.
It'll be a god test whether it's the drive or the OS if it can or can't boot with the C key down.

Drive won't read any dvd ejects it automatically

My drive Won't read any kind of DVDs, it keeps ejecting automatically after spinning for a while. it's been going on for a while now. please help!!!!!

You can try resetting the SMC Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
and PRAM How to Reset NVRAM on your Mac - Apple Support
If that doesn't help you can try a cleaning disc or a quick shot of canned air. It's likely though that your drive has failed, it' not all that uncommon. It that is the case you can either replace it or have it replaced but it's far cheaper just to buy a usb external drive....just not Apples because it won't work with macs with a built in drive working or not. .

Satellite L30 - DVD drive won't read CR-R / CD-RW

I have an L30 with a Mat****a uj-850s DVD ram drive. It reads any pre-recorded cd/dvd, but when inserting a CD-R or CD-RW with files that have been burnt to disc it just tells me I've inserted a blank disc.
Also won't burn a disc (tried to burn files from Itunes and it appeared to be working but the disc was blank when I tried to play back).
I read on another forum that I should delete the upper & lower filters registry values in the {4D36E965-E325-11CE-BFC1-08002BE10318} folder in the registry, which I think might have been the wrong advice to follow.
I deleted the upper and then realised the lower wasn't there anyway - it hasn't solved the problem and I think it may have caused some instability as I've had some weird errors with different applications since then.
Please help.

>deleted the upper and then realized the lower wasn't there anyway - it hasn't solved the problem and I think it may have caused some instability as I've had some weird errors with different applications since then.
Well... from my personal experiences the burning results depends from different factors.
First of all not all CDs and DVDs are supported and compatible. You should test different manufacturers!!!
Secondly the different preinstalled burning applications could have a bad influence on the burning process!!! I use only Nero and I??m very satisfied!!
Last but not least the CD/DVD malfunction could cause such issue.
SO what to do? ?:| Check firstly if other medias works correctly and try to burn with Nero. It would be also advisable to renew the OS to avoid some program errors!
Good luck

HT1338 DVD drive won't read or burn

DVD drive won't read after upgrade to mountain lion install

do you have the win 7 cd handy, try to boot into the discs and see whether that works, this will tell you whether that is software or hardware problem. Such failures do occur, due to ageing of laser.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

CD-RW/DVD-ROM drive reads DVD's but spits out CD's

Hi,
The CD-RW/DVD-ROM drive of my Titanium Pawoerbook doesn't read CD's anymore; it makes funny noises and spits any CD's out again. Funny thing is that I don't have any problems reading DVD's.
Is there anything I could do to fix this problem?
Thanks for any advice!
Malte

Try using a DVD drive cleaning disc first. Available in most PC shops.My Ti's Superdrive goes through phases of having a bad day making ugly cluncking noises and spitting discs out but the next day works just fine...
mrtotes

DVD+R not reading back on some DVD-ROM drives

The recording device is the built-in SuperDrive on my iBook G4 1.42. I've been archiving copies of my photos to recordable DVD. It's usually 2 copies of each set - one in DVD+R and one in DVD-R. I store each set in a different place.
My preferred media is (Made in Japan) Taiyo-Yuden media sold under the FujiFilm and Sony label. So far, the spindles I've opened and used are the FujiFilm (8x-listed) DVD+R (regular silver label) and DVD-R (from the "Color Tower" package).
The DVD-R recordings seem to read back fine in most DVD-ROM drives I've tried. I have a circa 2001 PC with a DVD-ROM drive, and it doesn't read back the DVD+R copies. It'll just whirr for about 20 seconds and then just stop without the disc mounting. All DVD recordings seem to read back just fine on my iBook G3 600.
Are there any known problems with readback of DVD+R recorded from OS X on some DVD-ROM drives? I figure I'm eventually going to get an external drive that also records DVD+R (I'm thinking that would present the fewest compatibility problems) or a new machine (it's about time after five years).
14 iBook G4 1.42 1.5GB (10.4.3), 12 iBook G3 600 640MB (10.3.9)

Just a note of interest. If your machine is 2001
vintage, my guess it doesn't like + media at all.
There are some reports that in some cases that these
older drives can read them sporaticlly at best, this
is normally caused by the poor quality of some
manufactures.
It's a Sony VAIO desktop with a Pioneer DVD-ROM drive. I don't know about "quality" per se, but it probably finicky.
I find that using the best quality media eliminates
many problems. And I realise that it is more
expensive to use this media but in the long run it's
worth the extra money.
Have a look at the Media Guide below.
http://www.digitalfaq.com/media/dvdmedia.htm
Cheers Don
Like I said - Taiyo Yuden all the way unless it's maybe sometime like video storage where it's no big deal. I just got three spindles of MIJ (had to look carefully for that) Sony 16x DVD-R for $12.99 each at CompUSA. They didn't have it on sale, but they price-matched the $12.99 price at Best Buy (my local store only had made in Taiwan stock). I was next to the manager at the customer service area, and she said I could have as many as I wanted at that price. If it were some expensive item, I think I would have been limited to one or two.

CDRW/DVD Rom drive disabled by Panther

Looks like same problem as dozens of others, but no answers. After upgrading to 10.3.9 the Sony CRX820E is hiding. Toast titanium says "no CD Recorder found" CD's show up in finder but not DVD's. (it is a DVD Rom drive)
Anyone find a fix for this recurring problem or do we just write it off to "progress"?

The entire computer is 6 years old almost 7, and it worked fine until recently.
Maybe its to do with the new power supply I put in, I put a 750 watt power supply in to replace my 250 watt, because I recently got a new graphics card.
the power supply is plugged in correctly, and my system tells me the drive is there, it just won't read DVD discs.
I'll give a run down of how putting the new power supply in went:
1) I found out that the plug I would need for my floppy drive was required by my new graphics card, so I took the IDE cable out of the Floppy drive and motherboard, and plugged the power supplies plug into the graphics card.
2) After a problem with my computer not being able to find either the DVD Writer or CD drives, I found the problem was a loose IDE cable, which I promptly put back in place, then my computer was able to find the drives.
3) Afterwards I changed my BIOS a little, I changed it so it wouldn't try to find a Floppy drive, and changed the sequence of booting the system from having the floppy drive boot first to the DVD/CD drives boot first.
4) I started up my system and popped in a disc for a game, 3 different times the drive refused to work, 3 different times I found a solution that got it to read the disc, then afterwards if I put a different disc in it wouldn't work, and the fix wouldn't work a second time.
I hope this helps answer me, but here is another question. Can a device be plugged in to any IDE port on the motherboard? If so, is it possible using the IDE cable to plug the DVD drive into the port the Floppy drive was plugged into might help?

PowerMac G5 doesn't work anymore simply due to a DVD-ROM drive removal!

Hello, here's what's happened (I'll write using the "present" because I'm not English).
This happened about two days ago:
I need to read an Ultra ATA hard disk, so I power off the Mac.
I remove the SuperDrive DVD-ROM and I connect the hard disk in its place (I already made this with other ATA hard disks in past and it always was OK).
I close the Mac.
I try to start: nothing! The light on the power-on button of the Screen (Apple Cinema Display 20" plastic) and the light on the power-on button of the Mac case starts flashing 3 times (then stop, than other three times, etc...).
So I power off. I change the jumper configuration of the hard disk, like the Super Drive. I try again: NOTHING. Always three-times flashing the lights.
So I power off. I re-install the DVD drive, close the Mac again and restart it.
SURPRISE: the same symptom! The computer doesn't start and always makes the three-times flashing lights...
So I tried totally removing the DVD drive, and restarting it without it: nothing: same symptom.
Unfortunately I made these attempts forgetting to disconnect the power cable of the Mac!
Then I start trying with other RAM configurations, hoping that just a RAM module got burned. I have 6 ram modules (512 MB each).
I try lots of combinations... nothing, always same symptom.
Finally, I disconnect the power cord again, I re-install all the RAM modules, an I try to reset the CMOS: I remove the Motherboard battery for some seconds.
Than I re-install the battery, close the Mac, connect the power cord, restart it: it works!!!
I go in System Info, and I see that it doesn't recognize two of the 6 RAM modules: just 4. The slots of the other 2 not recognized DIMM modules seems empty, but there is the ram!
So I power off the Mac Again. I disconnect the power cord.
I change the RAM modules positions. I try again: nothing! Again the three-times flashing lights symptom, and always black screen again.
So I try again by removing the CMOS battery... nothing... always flashing...
After lots of attempts (also changing again the RAM positions, trying to remember how it was when it worked...)... nothing.
I power off the Mac.
After about an hour, I simply try to power on it... IT WORKED!!!
I used it too... went on Internet, etc... Finished working, I powered it off and went to bed.
The day after, I tried to power it on... nothing! Always three times flashing lights...
From that moment, it was totally impossible to let it work...
I tried to change the RAM positions again... I tried also pressing every time the reset button on the Mother Board... nothing...
The only different symptom that I obtained, a couple of times, was that the two lights (on the Screen button and on the Mac tower button) didn't flash, but was always on.... but it didn't run anyway: totally black screen.
How is this possible? Durin 18 years of computer hardware experience, NEVER happened that a computer got broken just removing and re-installing a DVD-ROM drive!
And I'd never imagined that removing a DVD-ROM could be a dangerous operation... It seems to me just like a car that got broken if I replace the cigarette lighter...
What do you think? how is this possible?
If the CPU or the Motherboard or the RAM too got broken... simply it NEVER should run... on the contrary two times it worked very well!... with a broken Motherboard or CPU??? ...mmmm... so strange....
If the RAM got broken... how is this possible? 6 ram modules burned together??? It seems so absurd... (in past there were 8 RAM modules... one or two got broken... so I removed them and it worked again... but not 6 !!!!).
Any opinion?
Any practical advice?
Prevision of costs?
Thank you!!!
Message was edited by: ununpentium

Hi Wolfman I have an update of the situation.
We tried moving the RAM modules again... and at one point it worked! With just 2 RAM modules.
But at the green screen (with the gray apple darker) it blocked.
So we removed the two RAM modules and installed other two modules: it worked again! These two last modules are 512 MB each.
So we restarted the system pressing "c" with the OSX DVD in the drive, and it worked! I used System diagnostic OSX utility and it found the 2 ram modules, but of 256 MB each instead of 512 !!! How is this possible? (if they were broken OK, but detect just half of its size seems so strange...).
Than we restarted it again connecting an OSX bootable external Fire Wire LaCie hard disk (FW400 port), and it worked!
We used DISK UTILITY to test the internal boot hard disk and it gave me an error (verify disk).
The Disk utility was unable to repair the disk.
Another damage!
I remember that in the past attempts it booted once (not three times flashing) and stopped at the grey screen... (I think: maybe due to the boot hard disk error!).
Unfortunately this external bootable firewire disk has got some problem and it sometimes blocks itself emitting a "clic".
So I powered the mac off and connected another newer firewire lacie bootable hard disk. I connected it in the FW800 port. I rebooted and... surprise: three times flashing light again!!!
No way to let it pass this wall, no initial "sound" again... nothing!
So I removed the FW800 drive, and changed the RAM again (inverted them, always two internal slots n. 1 and 2): it worked!
I booted from the FW400 hard disk, and it worked. I was able to backup some data from the internal hard disk (in order to be able to try to solve the error initializing it), and I tried again to boot with the FW800 hard disk (I want a stable system while initializing a drive!).
As I connected the FW800 hard disk again, I tried to reboot... nothing! Again the three-times flashing light error! No sound... black screen again...
(So, simply removing a DVD ROM I got RAM broken, maybe the Logic board, the hard disk too... maybe the FireWire 800 port too.... mmmm.... this mac is possessed! And it is connected through a professional power stabilizer too!).
So after several attempts with RAM, cmos reset, firmware reset (power it up holding the power on button for some seconds), etc... I got it working again...
So this time I rebooted it pressing "c" and I initialized the internal hard disk using the OSX DVD as boot drive...
Then I rebooted from the FW400 hard disk and I used CarbonCopyCloner to restore an internal hard disk clone OSX complete installation from a .dmg image file in the FW800 lacie hard disk... but this time I connected it not using the FW800 port but through the USB 2.0 port... and it was able to copy the data.
The computer was working... able to boot... no three times flashing error... no FW800 connections... always rebooting OK... the internal hard disk initialized, working, with NO errors (disk utility tested), made bootable...
I tried to reboot again (with no "c" or "alt" pressing, hoping the internal boot hard disk working again): nothing!
THREE TIMES FLASHING LIGHT AGAIN!!! No way to solve the problem now... always flashing...
What is happening here??? I don't understand! I use computers (instable DOS/Windows computers mainly!!!) form about 18 years... never seen a so strange behaviour!!!
We'll try to gather money to replace the RAM, before thinking to a Logic Board replacement...
Your opinion?
Thanks!

Using the DVD-Rom drive renders MBP almost useless

Under Windows XP Pro on my 2.2 MBP, while accessing the DVD-Rom drive for anything (browsing directories, installing something, playing/burning a DVD or ripping a CD) the computer cannot playback audio. It comes out so skippy and jumpy that you cannot recognise speech. It slows down typing input, mouse movement, and makes video playback skippy. It also hangs up my soundcard (M-Audio Firewire 410), and I have to restart the computer to get sound to work again. I have installed the Bootcamp 2.0 drivers from the Leopard disc.
Does anyone else have this problem, and have you found any way to fix it? Thank you.

Anyone?

My last windows update whiped out my cd/dvd rom drive. how can i get it back?

on my HP Pavilion dv6700 entertainment notebook.
originaly was equipt with Window Vista Home, but I upgraded to Windows 7 Home both are 32bit.
I have automatic updates enabled, but I think my last update whipped out my CD/DVD ROM drive.
it shows up in my BIOS, but not in my device manager. I updated the driver(s), but still doesn`t show up, and my computer cannot find it. I get an error saying the drive doesn`t exist.
Is there a way to fix this? is is my drive ultimately dead?
plz help
[removed for privacy]
thanks,
Liz

Hi,
This fix from Microsoft may help.
Regards
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
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My CD/DVD-rom drive won't read audio cd's

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