My computer says it's authorized, but i still get an error message that i need to authorize it.
i am trying to download my music onto my ipod. i just updated it tonight and it took off all of my music and my apps. when i go to click on the app, it doesn't come up. and also, in itunes, i am trying to sync my ipod to my mac and a message comes up that my computer isn't authorized to play this music, but in all actuality, it is authorized. can anyone please help me with getting my apps back and getting my music to downloa off my mac onto my ipod touch?
Hey colorado65,
Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so are particularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
All the best,
Delgadoh
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After an unsuccessful Itunes update I started getting a "msvcr80.dll file is missing from your computer" message. I downloaded and installed the Microsoft Visual C++ file and it said the reinstallation was successful but I still get the same error message and Itunes won"t install or run. Any suggestions? Thanks
Hey colorado65,
Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so are particularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
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Bonjour
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Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
All the best,
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