My computer won't connect to my HP Officejet Pro 8600 Plus

When I tried to print stuff from my computer ( HP Pavilion Streamline) my computer said that it is not connected to my printer! What do I do? 

Hello VinTheMonster,
I understand your OfficeJet 8600 Plus is saying it is not connected to your computer. Can you please let me know the following:
1. Your current Operating System.
2. Has it been successfully connected before?
3.  How did you install? Using the software cd or the download from www.hp.com?
4.  How are connected, USB or wireless?
5.  Have there been any recent changes in your setup? or network (if wireless)?
I will watch for your reply, so we can begin troubleshooting.
Thanks in advance,
HevnLgh
I work on behalf of HP
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Similar Messages

  • HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

    In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity. 
    We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections.  Again, each time this can be remedied by hitting the button on the wireless router.
    Today  however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
    I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
    If anyone has any ideas they would be greatly appreciated.

    Hi rtaw,
    Welcome to the HP Forums!
    I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
    Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
    For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
    Hope this information helps you, and let me know if you have any more issues!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Win 7 Wireless connection problem to a Officejet Pro 8600 N911a

    I have a Win7 64 bit pc that was connected wirelessly to my officejet pro 8600.  Recently I lost connection to the printer with the Win7.  I can print from my smartphone but not the Win7 PC.  I uninstalled all the printer software Then I downloaded and reinstalled the drivers and tried to connect wirelessly it found the printer but it won't install the driver software. It found the IP address but had :3216/ at the end of the IP address? I can print when I connect using a USB setup.  A message also stated that the PC and printer are not on the same router.  However they are signed in to the same router name and password.

    Hello there! Welcome to the forums @Tombi 
    I read your post about how your Officejet 8600 is not communicating over your network to your Windows 7 computer. I'd suggest checking the guide below and following the steps. If the printer happens to be on another network, these steps will sort it all out and you should be connected by the end!
    'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
    Good luck to you! Let me know the results
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Printer won't print - HP Officejet Pro 8600 Plus All in 1

    Hi,
    Please can anyone help me ?
    I have Windows 7, 64 bit HP computer with  a HP Officejet Pro 8600 Plus All in 1 Printer.
    It printed over the network/wireless yesterday. I then had a problem scanning to the computer so I followed advice on the HP community and uninstalled and re-installed the latest software/driver for the printer.
    Today it WON'T PRINT!! The printer has a connection to my router (Plus Net Technicolor N router) and shows the little symbol on the printer screen. I tried printing my work today and it says the printer is offline - it can't be as the printer is ON and has a signal connection. 
    I have uninstalled, reinstalled, turned it on and off on the printer, I've restarted the computer, I've unplugged and plugged in all of it - the router, computer and printer. The computer has the green tick to say the printer is the default and it is ready. It then says to check the network connection or it maybe to do with the firewall settings, but these I haven't changed for over 1 month and I've printed loads of stuff between then and yesterday.
    I desperately need my printer and short of going to have to buy a brand new one - I don't know how to fix it!!!
    Please can anyone out there help me??!!!
    Help!!!!!!!!!!
    Thanks for any helpful advice
    Victoria

    Just to say as well that on the top of the 'X there is a problem printing' At the top where it says the printer - it has on it 'Fax - HP Officejet Pro 8600'
    So it is trying to print from the 'Fax' part of the printer and yet when I change the printer device to the actual 'printer' part to default it always changes back to the 'fax' Officejet Pro 8600 Plus rather than the Officejet Pro 8600 Plus.
    I will uninstall all the elements to the printer and then find the latest driver to the printer and start again to see if that helps.
    Please help me!!!
    Thank you for any helpful advice
    Victoria

  • HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

    Hi...
    I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
    There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
    "Failed to open a session on the device"...
    Scan to computer does not work...
    Problem scanning to computer with an 8600 wireless
    Unable to enable print to computer...
    Enable Scan to Computer - Communication Error
    Officejet Pro 8600 Utility does not show my Mac computer in scan settings
    A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
    HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
    Etc.
    However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
    The behavior of the device points to a software issue, since:
    The printer is visible on the network
    The print function has been working fine
    The HP Scan function works
    The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
    The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
    The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
    As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
    The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration. 
    The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
    Thanks,
    PNS

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

    Mac OS 10.9
    Wireless
    My printer was working fine until today.  Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility.  I went there and it was unchecked.  Seems I had this problem every time I did a new scan job in the past.  It wouldn't retain than check.  So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer.  I did that and also restarted the router but it didn't help.
    Then I tried printing from Word, which has always worked but it didn't this time.  The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
    So I deleted and reinstalled the printer.  No help.  I downloaded and installed HP software and firmware updates.  No help.  I went through wireless setup.  No help
    BTW, all along I got good "Wireless Network Test" results.  I says it's connected but nothing happens when I try any functions of the printer.
    If I can find a USB cable I will try to see if wired works.
    Any suggestions would be appreciated. 

    Hey @neoflyer,
    I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
    Step 1: Gather the IP and Open the EWS:
    1. On the screen of your printer select the wireless button:
    2. Under the Wireless information you should see your IP address
    3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
    4. After you enter your IP address in the website bar go to that website
    5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
    If the website fails to open please powercycle your network again:
    How to Properly Powercycle a Network:
    First, unplug the power cable to your Router
    Once your Router is unplugged, turn off your printer
    Next, shut down your computer
    After 30 seconds to 1 minutes, plug your Router back in
    Next, turn on your printer
    Turn on the computer
    After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
    If the website for the printer opens successfully please follow the steps below:
    Step 1: Uninstall Drivers and Software:
    From the computer desktop, double-click the Macintosh HD, and then click Applications.
    Click the Hewlett-Packard folder.
    Double-click the HP Uninstaller, and then click Continue.
    Select the product to uninstall, and then click Uninstall.
    When prompted, type the Administrator name and Password, and then click OK.
    From the Macintosh HD menu, click Users.
    Click the correct user name.
    Click Library.
    Click Preferences.
    Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
    Close out of Preferences.
    Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
    Open the Disk Utility
    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
    2. Once downloaded, run through the step by step screens to reinstall your network printer
    3. Once the printer is reinstalled, attempt a print and a scan!
    Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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  • Air print on iPad does not connect to officejet pro 8600 plus

    My macbook prints fine wirelessly to our hp officejet pro 8600 plus with an arris TC862 router. IPad, however, will not. Is there an easy fix that will not disrupt my computer's wireless connection because I did not find it easy to set up, so don't really want to redo that connection. bluetooth is off and ipad and printer are on same network.
    Thanks in advance!
    Hull1968

    Hi,
    You may have already tried this but try restarting your apple device - It's a simple fix that sometimes helps re-establish the connection to the printer.
    Other things to check would be that there have been no recent changes to the wifi password.
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

    Hi All,
    I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is 
    100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
    I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

    Not a reply but another plea for help.
    There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
    -Printer bought about 2~3 weeks into Sept 2012
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    -Both wireless scanning from printer to computer and initiated from computer worked fine.
    -Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
    -Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
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    -Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
    -Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
    -Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
    -Reinstalled HP software from disc.
    Still didn't work.
    -Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
    8600 doesn't list my MBP as available computer to scan to
    [But all the test pages done whilst in HP Utility, and others, get sent through]
    Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
    There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
    Hrumph
    Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
    Thanks,
    Mike W

  • Officejet Pro 8600 Plus - Apps Error - 'Connection Error'

    Hi,
    Newbie question maybe, but it's got me a little stumped.
    I've an HP Officejet Pro 8600 Plus on a wired connection to my Sky router/ADSL modem, using a static IP.
    when I go into Apps it pulls down a list of the installed Apps OK, but when I select any one from the printer control pad it tries to connect then throws an error.  I can;t see a place I should set anythign up.
    I have a woerkign hp ePrint Center account, ePrint works (eventually!) when I email docs to my eprint email address, adn also via Google Cloud Print and Apple AirPrint.  While it;s not ruining my life, I would like all of the printer functions to work :-)
    I can print to a network folder, as long as it;s on a PC, although my NAS it won;t print to for some reason, but I guess that's a further question :-)
    Any help very much appreciated!!!!
    MF668

    Hi MF668,
    Try setting an alternative DNS and check if that may help:
    Press the wireless icon on the top of the printer screen and locate tis IP address.
    Browse to the printer's IP through the web browser on your PC.
    Click the Network tab.
    Under Wired click on IPv4.
    Under DNS Address Configuration select Manual.
    Set the Preferred address as 8.8.8.8
    Set the Alternate address as 8.8.4.4
    Click Apply to confirm the change.
    Now turn the printer Off and back On and check for any difference.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • OfficeJet Pro 8600 Plus Connection Issues

    My boss stricly uses his iPad and has the Officejet Pro 8600 Plus for wireless printing. However, he's been having major problems printing.  The iPad appears to see the printer on AirPrint, but nothing is getting printed. We've tried connecting the printer directly to our network, and it still won't print. We even got a new wireless router (Linksys E900 Wirless-N300 Router) but that has not seemed to help with the issue. I previously had the officejet 8500 and had multiple problems with it connecting wireless, to the point we just got rid of it. Are there any workarounds other than getting a new printer?

    Hi,
    Airprint uses Apple's Bonjour which relies on Multicasting.
    From my experience, Linksys routers do not have Multicast enabled by their default configuration.
    Try modifying the router configuration by entering the router homepage (Its address should be the same as the Default Gateway listed on the printer once clicking the network icon.
    From the router config click Security.
    Check the checkbox next to Filter Multicast and Save the settings.
    Reboot the router and check for any change.
    If the issue persists I would also recommend checing for any firmware update to your router, those can improve Multicast traffic handaling in many cases..
    Hope that helps,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

    i have an hp officejet pro 8600 plus.  had it for 6 months or so.  intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices.  recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes.  but then it stops working.  it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
    i have an apple airport exptreme router.  it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
    any ideas?

    Hi henryje,
    Sorry to hear you are experiencing these issues. I would be glad to help.
    Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
    You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
    Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
    Say Thanks by clicking the Thumbs Up in the post that helped you.

  • HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer

    HP Officejet 8600 pro Plus  N911g  model # snprc-1101-01
    I insert an SD card full of photos into the built in card reader - but have no option to send the photos to a file on my computer. Does this product only print but not send to a computer?  I need to edit the photos before printing.

    Hi @Rodney88,
    Welcome to the HP Forums!
    I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer, and I am happy to help!
    According to your printer's user guide found at this website, HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User guides, as well as this guide, Printing From a Memory Card or USB Flash Drive. This printer only supports printing from SD cards.
    In order to transfer the files to your computer, you will need an SD Card reader for your computer.
    Hope this clears things up for you, and have a good day!  
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet Pro 8600 Plus - no wireless connection

    Hi,
    I am now onto my second HP Officejet Pro 8600 Plus. The previous one froze entirely. This one switches on ok, but is unable to connect to my wireless router (even when it is inches away from the router). The blue wireless indicator is constantly flashing, and when I try to set up the wireless connection is just says "searching" and the screen never changes. I have tried restoring factory defaults and restoring network defaults.
    Does anyone have a solution please?
    Glynn

    You are not connecting to your wireless router if the blue (wireless) light is flashing.   Move the printer to 3 feet away from the router.  Set the router to a fixed wireless channel like 1, 6 or 11 never 'auto' try all three.  Use 20 Mhz only or 145Mbps depending on the router.  Power cycle both.  Connect to your SSID using WPA2-AES encryption with your password.  Have to connect to the router successfully first.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • [win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

    Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
    When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
    I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
    Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >  
    If I reinstall it will work only till my next restart.
    Any suggestions?

    @N3CR4, welcome to the forums
    I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
    I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
    Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
    Have you tried creating another User Account with Admin privileges and tried installing?
    Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
    Will the printer install successfully on another PC?
    Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
    Try unregistering and re-registering the Microsoft Windows Installer service:
    1. Click the Start menu and type " cmd " in the search field and press enter.
    2. Type in " msiexec /unregister " and then press enter.
    3. Type in " msiexec /regserver " and then press enter.
    4. Restart your PC and try the installation.
    Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
    Using System File Checker to Restore System Files
    I really hope the steps help, let me know the outcome
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

    Hi
    We have an HP Officejet Pro 8600 Plus (purchase here in UK approx 9-12 months ago) which has sort of worked OK wirelessly but finance industry compliance requirements now require me to connect to it by normal ethernet cable. 
    When I disable wireless and plug in a (tested and working) ethernet cable it does nothing.  I have done a factory reset (via the screen menu) to remove any previous settings.  Turned off, turned on, still nothing.
    I have restored Network defaults also using the menu command within settings - network; no difference.
    In Network - wired summary the screen says:
    IP: Not applicable
    MAC: xxxxxxxxxxx (not for sharing here)
    Hostname: xxxxxxxxx (not for sharing here)
    Wireless Direct: Off
    I have tried it with IP settings turned to Automatic (DHCP) - no joy.
    I have tried it with IP settings turned to Manual(Static) - when i then type in the static IP address that is within the router range (but outside the DHCP reserved range) as soon as I press Done, the settings are lost i.e. 192.168.0.102 - push 'Done' and the IP goes back to 000.000.000.000
    The same when entering the default gateway and subnet masks.
    I have restored to defaults several times, tried manual and DHCP several times, no joy.
    Please let me have some serious suggestions at the earliest opportunity.  Just to reiterate I have tested the network connection and cables with other ethernet equipment and they are working.  My questions include:
    1.   Anyone know how to make this printer actually store the manually entered IP addresses etc?
    2.  What am I missing about the wired setup?
    3.  Is this a known issue?  Is it an issue with the hardware ethernet socket or something?
    4.  Also in this forum there are references to a Hard Factory reset that is apparently different to the menu 'Reset to Factory Defaults' but links to an article about it just give a 404 error, not found.  [Does HP actually have two different levels of Factory Default and if so, God knows why!  Does anyone know a working link to this information please?

    Hello Qw8, welcome to the forums!
    I read your post about not being able to successfully install your Officejet 8600 Plus to your wired network. I will do my best to find suggestions for you to try. I would first like to know which Operating System you are installing the printer on to help me with my research.
    If you haven't already, run the installation (HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers) with your security and firewalls disabled to see if the proper connection can be made.
    I do see you ask about other resets and there are others however, at this stage they may not be needed. If they are, I can send you a private message at that time with that information.
    Please let me know your OS and we will go from there!
    Have a wonderful weekend
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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