My Creative Cloud Account

I have had this problem EVERY month, I call Adobe EVERY month and explain to them that my money is NOT available until the 3rd of each month EVERY month, and they tell me the problem has been resolved EVERY month and guess what? I'm getting the same message I get EVERY month. There's a problem with my Creative Cloud account and "That they hate to see me go". What can be done as I'm really getting sick and tired of this!
Janet

Hi Janet
Sorry for the frustration caused. As your subscription was started on the 2nd, this is your billing date each month and we don't have the option to change this I'm afraid. If payment fails on the billing date, then it is automatically attempted again after 7 days and you won't lose access to your subscription during that time.
Kind regards
Bev

Similar Messages

Accidentally deleted Adobe Acrobat XI Pro from Creative Cloud account - how to reinstall?

I have an Adobe Creative Cloud account and it will not allow me to reinstall Adobe Acrobat XI because it thinks it is updated. However, I accidentally uninstalled it, trying to prevent it from over-riding an older Adobe Acrobat install I had. I now need to reinstall it.
How can I get the Adobe updated to recognize that Adobe Acrobat is not installed? I've had it recheck several times over the last 2 months.
The Adobe site will not download it, even though I select the "download" button, nor will the Creative Cloud account installer.

Shut down Acrobat and any Creative Cloud application before doing this procedure.
1    Rename caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. OLD_caps):
/Library/Application Support/Adobe/caps
2    Install Acrobat from within the Creative Cloud application.
3    Rename new caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. NEW_caps):
/Library/Application Support/Adobe/caps
4 Rename the OLD_caps folder back to "caps"
5 Now you should be good.
*Note: The "caps" folder contains the files that the Creative Cloud application reads to show what IS and IS NOT installed.

Problem with logging in Creative Cloud account

Hi, I have a problem with my Creative Cloud account. It seems like I logged out about a week ago and when I tried to log in again just now I didn't succed as the program said I have logged out of the system. My password is correct, I even changed it, it still does not work. I can log in on the internet though and my subscribtion is paid, I have no idea what to do. Please. Help.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?
This is due to the different changes Adobe has gone through and unfortunately I used different emails at certain times.

Under one Adobe ID you can have one CC only,if by accident you have purchased two CC under one account, it needs to be cancelled & refunded, please contact Adobe Support at
http://adobe.ly/yxj0t6
Regards
Rajshree

Can I use my Creative Cloud account at College?

Hi,
I'm doing a Bachelor of Arts (Graphic Design) and my college has a Adobe Creative Cloud site license. I was wondering if it is possible to use my Creative Cloud account on the college machines without it affecting my student license?
The reason I am asking is due to my need to access my own Typekit library for the artwork I create in class.
God Bless
Scott

Hi Scott,
Welcome to Adobe Forum,
You had purchased CC on March 4th, 2014,
The Creative Cloud individual that you have can be activated on one more machine, as one CC allows two activation, till now it is activated only once.
In future if you want to switch machine, you will need to deactivate it first & then re activate on other machine.
Please refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
Regarding the creative Cloud site license, it can be installed only via packaging (CCP) & it is a volume licensed product, it can be used only on the machine on which it is installed.
Regards,
Rajshree

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Thank you Sheena!!
Guy
Op 2-jan.-2015, om 12:16 heeft Sheena Kaul <[email protected]> het volgende geschreven:
Can I use my creative cloud account at the same time for my iMac and my MacBook?
created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/7059158#7059158>
Hi Guy Heyligen,
Absolutely. You can use the creative cloud account on two machines.
You may also refer to the link below:
Creative Cloud Help | Creative Cloud / Common Questions <http://helpx.adobe.com/creative-cloud/faq.html>
Regards,
Sheena
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7059158#7059158 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7059158#7059158
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Adobe Creative Cloud by email <mailto:[email protected].com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=46 70>
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

How do I switch my creative cloud account from my old computer to my new computer?

How do I switch adobe creative cloud accounts from my old windows pc and laptop to my new mac desktop and laptop?

Sign out of your account... Uninstall... run the Cleaner to remove all traces
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Then install and activate on your new computers

Business Catalyst DOESN'T work as Advertised with Creative Cloud account

Question, I have a Creative Cloud, and I CAN'T publish web site that has a Business Catalyst features, why? As a designer I want to have a fully featured LIVE web site, that I could demonstrate to the clients, but instead I have limited useless webBasic.
I spent a lot of time developing that Business Catalyst featured web site, hopping that I could make it live with my Creative Cloud account, but I can't. Why you advertised that we could have up to 5 web site on business catalyst, if we can't?
I really don't wanna go to X-Cart or Magento Go, after I spent so much time learning BC features, at least give us a 1 fully featured BC website with Creative Cloud Account

http://forums.adobe.com/docs/DOC-2153
Everywhere I read it was always Webasic.
Where did you read it would be otherwise?

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

Unable to access my creative cloud account. It request I verify my email, but the email on file is deactivated.

I've had a Creative Cloud account for over a year now, I recently purchased AE (After Effects) went to download it and I received a message "Verify your e-mail." The e-mail its requesting me to verify has been deactivated, I went into my "manage accounts" and the e-mail address (creative cloud is requesting me to verify) is not listed as my main nor back up email address. Please help me figure out how can I re-set the my email address for creative cloud, therefore I can download AE.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-wrong email https://forums.adobe.com/thread/1446019

I am trying to edit my creative cloud account but the link is broken

I am trying to edit my creative cloud account but the link is broken
I am trying to close my creative cloud subscription.

Hi Jeff,
Yes I have a case number. I have chatted with chat more than 3 times with zero results, and I have also tried calling, but I can't get phone support for BC.
This email is in response to support case #0210384334
and I got this from the chat:
Your request (# 15756) has been created by our support staff.
I also got this email below. There's no way to reply to the email to let them know that I'm still having trouble. And when I click this link:
Adobe Support Portal online
I get a "413 Header lenght too long" error.
(The below is the email I was sent and I don't know the "box" they are referring to...
This is to inform you that you need to enter this link in the box.
http://www.adobe.com/products/business-catalyst.html?promoid=IMJKY
Thank you
This email is in response to support case #0210384334
We haven't heard from you in a while on this case and we would like to know how things are going. If your issue is still unresolved, please let us know so that we can assist you further.
You can do this by visiting the Adobe Support Portal online to view your case history or send us information on your ongoing case. Look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
If we do not hear from you within 4 days of receiving this notice, we will assume that your issue has been resolved and will close the case.
You will have up to 14 days after the case is closed to reopen it if you have additional concerns.
Thank you,
Adobe Customer Care

Why am I seeing this message when I try to access my Creative Cloud account - 'We are unable to load all your plans & products. Please try again.'

Why am I seeing this message when I try to access my Creative Cloud account:
'We are unable to load all your plans & products. Please try again.'
I want to see which products are included with my CC subscription - e.g. do I have a Prosite portfolio website or would I need to pay for an additional subscription?
Is this a temporary site issue or an on-going problem?

Please refer here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Regards
Rajshree

I've a Creative Cloud account, why do I have to pay for Online Services subscription for Acrobat Pro XI ?

I have a Creative Cloud account, so I have the desktop applications... why do I need to pay more to have Acrobat Pro access for my iOS devices (cloud access for Acrobat Pro) ?

Hi MacEarl,
You might need to know that subscriptions for Creative Cloud and Adobe online services are different.
What exactly is the trouble that is causing you and what do you wish?
Please let us know.
Regards,
Anubha

Paid Creative cloud account but it's still saying I'm on a trial

Hi I have a paid Creative cloud account but it's still saying I'm on a trial, I have contacted help once before but the problem still remains and I need to get this sorted as I'm teaching tomorrow and my trial is due to expire (payments have been taken from my account). Any ideas on what can be done to solve the issue?
Kind regards
Shaun

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

How do i add another user to my creative cloud account?

How do i add another user to my creative cloud account?

Anne,
This is a frequently asked question and I am sure by opening the link given below all of your questions will be answered. For accessing this feature of adding users, you should be the Admin in your Team account.
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html
Hope this helps
Karan Chopra
[email protected]

Already have a Lightroom 4 license AND have Creative Cloud account

Hi, I've been using Lightroom for a long time and already have a Lightroom 4 license, and got a Creative Cloud account as the upgrade to a CS5.5 Design Premium license several weeks ago. I also use 3 Macs in my home studio and would like to run Lightroom on all 3 of them. Can I use the Creative Cloud Lightroom 4 version on two of them AND use my original Lightroom license on the 3rd Mac without problem?? That makes sense to me, but I just want to verify that this is true. Thanks very much,

Thanks, Ken!

My Creative Cloud Account

Similar Messages

Maybe you are looking for