My Creative Cloud App won't launch

My Creative Cloud App won't launch I'm seeing other posts of the same problem that are unanswered. Is there an issue with cloud today?

I'm having a similar problem. CC is greyed out and has no content when selected, meaning I have no access to my type kit font library. I've uninstalled CC and reinstalled CC. I've followed another course of action which is to trash the opm.db file (username > Library > Application Support > Adobe > OOBE > opm.db) which was advised from another forum, followed by a reinstall again. No joy... any help would be much appreciated

Similar Messages

  • Creative Cloud app will not launch.   I had to use the cleaner tool to remove the prior copy (appeared to have two copies on computer.   Re-installed, same problem.  A circle for a few seconds and then nothing.   Running Windows 7, 64 bit

    My creative cloud app would not launch.   I removed it with Windows uninstall, downloaded and re-installed.   Again, it would not launch.   Removed again using Adobe clean tool, appeared to have two copies on machine.  re-installed, still have same problem.

    uninstall all cc desktop apps.
    again run the cleaner, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
    install the desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

  • My Creative Cloud App won´t snyc my files.

    my Creative Cloud App won´t snyc my files.

    jonesology,
    Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at [email protected]
    Mac:
    /Users/<username>/Library/Application Support/Adobe/CoreSync
    Windows:
    C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
    'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
    http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
    Thanks,
    Ben

  • My Creative Cloud app isn't launching?

    My Desktop Creative Cloud app isn't launching and it doesn't show in the notifications section. It is installed. Help please?

    App doesn't open | Progress wheel spins continually

  • My Adobe Creative Cloud apps won't work

    I just installed the apps from Adobe Creative Cloud.
    When I launch the apps they'll start up but they'll close right after.
    Does anybody have a idea what to do?

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Illustrator / photoshop / Creative Cloud app - all not launching

    Waited 2 hours on chat and was told "specialist team" only work weekdays - even though it says 24hrs support??
    Apps simply don't open, they launch, then that's it - they don't respond.
    Using a mac - first issue after about 2 months of everything runnning smoothly.
    AE launches and runs fine.

    Hi Anthony,
    Since removing the opm.db file and signing out/ in did not work. I would suggest that you use the Adobe Clean tool to remove the software and reinstall.
    Make sure your computer can still access the adobe servers. Check the hosts file.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Here is a link to the updated Creative Cloud app manager for when you need to download it again
    Thanks
    Scott

  • Creative Cloud app won't stay signed in. Windows 8.1.

    I have researched this over and over. It seems like a lot of people have this problem, but never any official answer. No solution.
    I log into the Creative Cloud app. About 5 minutes later, sometimes 10 or 15 if I'm lucky, I get signed out. I've signed in about 4 times today so far.  Rinse and Repeat. All day long. Every day.
    Oh well, gotta go. Time to sign back into Creative Cloud again.
    My question is this: Is there a way to keep this thing logged in for more than 5 minutes at a time?

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud App Won't Install CC Apps or Update CS6 Apps

    I have the CS6 Master Collection installed on my Mac. I just updated to the new OS X Mavericks 10.9 hoping that might solve the problem, but the Creative Cloud app still is NOT working.
    The app tells me I have updates, and gives me the option to add the CC apps for the Creative Suite, but gets to maybe 42% and then gives a general error.
    The pop up window error says:
    Installation failed.
    Errors encountered during installation (7).
    And when you click on More Information, all you get is this:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 0 error(s)
    which tells me nothing.
    I am not able to do anything with Creative Cloud, except to update the Creative Cloud app itself every few days. The CC desktop app (which runs from my top menu bar) is up to date, but still doesn't work.
    How do I get the app to work and update my CS6 apps and install the CC collection?
    Thank you!

    "Exit Code :7" is not what you need to look up. See the screenshot below for my error code.
    I looked up "Error: DF024" and below is the link and a screenshot of what it said on the Creative Cloud help page.
    Error DF024 installing Creative Cloud products | Mac
    I changed the name of my "Recommended" folder to "Recommended_backup". I then reinstalled and got the same error. I reread the code and realized that the path for my error is slightly different than what is listed on the Creative Cloud Help page. Instead of a path of "Library/Colorsync/Profiles/Recommended", mine actually read "Library/Colorsync/Profiles/Profiles". This time I went into the folder and changed the name of of the "profiles" folder to "profiles_back-up" and it worked!!!!!!
    Below is what my folder looks like after a successful install of Illustrator CC. The 2 folders highlighted in yellow are the folders that I renamed and the 2 green highlighted folders appeared after installation.

  • Can't attempt the "crash on launch" fix because Creative Cloud itself won't launch...

    Running Mac OS X Lion on a 2011 MacBook Pro.
    Not only won't any of the apps launch, nothing appears in my menu bar, and the uninstaller won't run either... tried quitting all processes in Activity Monitor and relaunching... no dice.
    Also, the Application Manager has attempted to launch itself several times but just hangs and never does anything.
    Any suggestions?

    Ok ADI-Dallas I would recommend either completing the following steps or contacting our support team to work with them directly.  The steps I am providing are a bit more generic but should give you the greatest chance of success at resolving your current difficulties.
    Attempt to run all available uninstallers in Applications/Utilities/Adobe Installers
    Run the CS Cleaner Tool to remove any remaining installation settings - CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Archive the Library/Application Support/Adobe/OOBE folder by renaming to OOBE_OLD
    Reinstall the Adobe Creative Cloud Application from https://creative.adobe.com/products/creative-cloud.
    Step 4 may not be necessary but since it is unlikely that any of the uninstallers will function it is best to help ensure that this folder, and the files contained within, will not prevent a successful future installation.

  • Creative Cloud application won't launch

    Hi there
    I have re-installed your application 4 times now and have followed instructions to delete a file from my computer as well.  This is now my 5th attempt and it still won't work......really!!!  Can you please tell me what to do to fix this problem?
    Not funny when you are paying good money to access software and then it doesn't work.
    Thanks

    Hi fancypride,
    Please follow the steps
    Rename the opm.db file.
    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
    Please let us know if this was helpful
    Regards

  • Creative Clouds App won't work!

    Everything else works for me except the app when it says "download error" and then choose "get help" or "try again" which I have printed about 1000 times. I can not update my adobe programs which I have to do. There is no help available in Swedish and I'll get help from someone in the chat, I still have everything installed in English in order to be able to go into my computer and see what's wrong. Is there anyone who can help me?

    Hi saraevelina,
    Kindly try the below mentioned links.
    Error downloading Creative Cloud applications
    Creative Cloud - Download error - stubborn error
    Please revert if the problem persists.
    Thanks,
    Atul Saini

  • Creative Cloud Apps Won't Download

    Hi everybody,
    I'm on OS X Lion and purchased a year long Creative Cloud subscription.  So, I downloaded the app installer, and installed Photoshop and Acrobat X-- it worked.  However, whenever I try to download any other applications, such as Flash for example, the download bar will go until it is almost finished, but will just stay there (I left it going overnight-- didn't help).  Does anybody know what to do?

    @tidepoolfilms - Are you still experiencing the blank page? If so please email me [email protected] with:
    Take a screen shot of what you are seeing.
    Your Adobe ID email.
    If you sign out can you see the Apps page https://creative.adobe.com/apps?
    After signing in to the Apps page, open the console. Then refresh the page and capture the console output. Here is how to get the console in the various browsers:
    Chrome: Click on the wrench icon in the top right. From the context menu choose Tools > Developer Tools. Choose the Console tab.
    Safari: First you may need to add the Developer option to your menu. From the application menu choose Safari > Preferences. Choose the Advanced tab. Check the box for "Show Develop menu in menu bar". From the application menu choose Developer > Show Error Console.
    Firefox: From the application menu choose Tools > Web Developer > Web Console.
    IE9: From the application menu choose Tools > Developer Tools. Choose the Console tab.

  • My creative cloud apps won't load?

    Every time I open Creative Cloud and go to "Apps"  it just keeps loading and never stops...what do I do?

    Hi adamhowden,
    Please try:
    App doesn’t open | Progress wheel spins continually
    Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
    Thanks,
    Atul Saini

  • Creative Cloud Apps won't open

    I have recently gotten my CC membership and got all of the programs. I am having trouble opening Premiere Pro CC (2014) and After Effects CC (2014). But I have another After Effects (from the CC trial) that opens which doesn't have (2014) in the name. Any of the programs with (2014) in their name, I can't open. I get the error, "The application was unable to start correctly (0xc000007b)."  I am running Windows 7 Professional 64 bit.

    Claym67333945 if you are able to locate any installation errors then please feel free to update this discussion.  If you are facing errors when opening the applications then I would recommend posting to the forums related to that application.  The community in those forums are getting to better be able to assist you with troubleshooting specific to the application.
    You can find a list of available forums at https://forums.adobe.com/welcome.

  • Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

    Hi,
    I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed.  The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times.  The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result.  Help.

    So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
    Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
    This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
    Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
    This did nothing.
    Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
    This did nothing.
    Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal.  You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
    This did not do much because I can't uninstall the software to begin with.
    What am I missing?

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